Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe business has responded favorably and on [redacted] (?) in corporate office was gracious and understanding about the confusion and their policy of not notifying clients when payments are dueOn November 23,2015, he honored my original contract and I was reinstated to membership at $year Many thanks, [redacted]
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.there have been no attempts at contacting me from La fitnessI go to the club multiple times a week and no staff member or management member has ever approached me or attempted to talk to me about this issue.the leg extension machines (both of them now), along with other equipment, continue to sit broken and in-useable condition at the club and members are still charged their entire membership monthly fee even though they are denied use of multiple piece of equipment because it is broken.a sign has been taped to the leg extension machines saying that the manufacturer has been contacted and the club is waiting for them to replace the broken equipmentagain, a nationwide club with the resources la fitness has shouldn't be waiting for a manufacturer to replace the equipmentthey should be able to swap out broken/defective equipment and have the manufacturer reimburse them later- not at the expense of their customers.the time it takes for faulty equipment to get repaired is often as long as a yeartheir equipment seems to break down often and this trend has been obvious and repeated many timesI have contacted the club over faulty equipment many times over the years and get the run around, "we only have one maintence man." 'we're aware of the problem and working on it." "the manufacturer has been notified" meanwhile the club members still wait a year for replacement/repairs.I would like this statement and complaint to be part of the public record so the consumer who thinks of joining a la fitness will understand the type of company they would be dealing with Regards, [redacted] ***
Since the refund has been received, the complaint is now resolved.Thank you! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management spoke to member regarding his complaint Management apologized for the not cancelling his membership when his wife cancelled Management agreed to refund the last six payment of $of dues totaling $Refunds typically take 7-days to process and will go back to the [redacted] on fileWe believe this matter to be resolved Thank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 8/9/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 9/6/14, for the remainder of the Initial TermThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement early without a feeHowever, as of the time of this response, LA Fitness has not received any of the payments owed by member since 11/29/Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Based on their message, they attempted several times to reach meThat is not true, they only tried once, which I missed due to a meeting.I am not sure why they keep making a story and lies Regards, [redacted] ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/20/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 6/20/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client ChecklistIn his complaint, member alleges that the sales person angled his monitor, which reflected a digital form of the agreement, away from him and that he signed on a digital signature padHowever, it should be noted that the Agreement was written up manually and member hand wrote his signatures and initials on a hard copy of the Agreement (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeHowever, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management has made several additional attempts to contact Mr [redacted] to follow up on his concernsHowever, we have been unable to connect with him directly and have not received a return callWe believe the courtesy extended to Mr [redacted] of a full refund and cancellation of his entire family membership agreement was a fair resolutionWe have provided Mr [redacted] with direct contact information should he like to discuss any additional concernsThank you
Management spoke with Ms [redacted] regarding her concernsWe informed Ms [redacted] that the employee involved as been handled internally and that we do not expect any further incidentsMs [redacted] will decide if she wishes to remain a member or cancel and will let management know their decision Should Ms [redacted] need any further assistance please contact usThank you
Thank you!! They may have attempted to call me, however in numerous email communications I told them I have moved out of the countryThat phone only works when I return and it is rare Thank you for your assistanceIts a shame that in corporate America they have such stringent rules that they can't acknowledge my numerous email request but they sure did yours!!! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
LA Fitness contacted member regarding his concerns and we downgraded the remaining term of his personal training agreement from Master Training back to Certified Training
Revdex.com: LA fitness is just replying the same thing without answering my questionI reject the offerI have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaintFor your reference, details of the offer I reviewed appear below When LA fitness representative called me, she was threatening me in multiple ways that there will not be any refund and do whatever I can do Also the LA fitness representative was telling me that the police officer was lying and they did not cancel my membershipThen I called [redacted] police and spoke to a police supervisorHe told me that whatever the club people told the police officer, the same message was being informed to me by the police officer The police officer told me that myself or my family should NOT enter into the club again and all of our memberships were cancelled If I have any further questions, I should call member servicesI called member services serveral times and there is no responseSo, I had to file complaint to Revdex.com I need full refund of the payment I madeWhen I joined at LA fitness, there are lot of promotions/discounts from other fitness clubs Now, all of they increased the rates In addition to the refund, I need apologies from the club for misusing law enforcement Regards, [redacted]
Our District Vice President has been in contact with member regarding her concerns and we have worked out a schedule for her to meet with a personal trainer times per week
Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by Mr [redacted] , clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness)Members may not engage in any business or enterprise while at the LA Fitness clubs Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usPrior to taking the step of revoking Mr [redacted] ’s membership, this policy was explained to Mr [redacted] He was given warnings and an opportunity to cease these types of activity However, Mr [redacted] chose to ignore these warnings Thus, after an investigation and a discussion with Mr [redacted] on October 06, it was determined necessary to discontinue his membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this case Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreementAn immediate cancellation has been processed and a refund in the amount of $ was refunded on 10/9/back to the Visa cardRefunds take about 5-business days to be refunded backThank you
Management has made several attempts to contact [redacted] to discuss her concerns However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to her concernsThank you
We do not have record of any other agreement between member and LA Fitness other than the one we provided with our original responseIf member has another agreement, in writing, reflecting different terms, we urge her to present it for further follow up
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligationIn addition, a refund in the amount of $was processed on 1/27/(refund applied to the same account used for payment)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe business has responded favorably and on [redacted] (?) in corporate office was gracious and understanding about the confusion and their policy of not notifying clients when payments are dueOn November 23,2015, he honored my original contract and I was reinstated to membership at $year Many thanks, [redacted]
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.there have been no attempts at contacting me from La fitnessI go to the club multiple times a week and no staff member or management member has ever approached me or attempted to talk to me about this issue.the leg extension machines (both of them now), along with other equipment, continue to sit broken and in-useable condition at the club and members are still charged their entire membership monthly fee even though they are denied use of multiple piece of equipment because it is broken.a sign has been taped to the leg extension machines saying that the manufacturer has been contacted and the club is waiting for them to replace the broken equipmentagain, a nationwide club with the resources la fitness has shouldn't be waiting for a manufacturer to replace the equipmentthey should be able to swap out broken/defective equipment and have the manufacturer reimburse them later- not at the expense of their customers.the time it takes for faulty equipment to get repaired is often as long as a yeartheir equipment seems to break down often and this trend has been obvious and repeated many timesI have contacted the club over faulty equipment many times over the years and get the run around, "we only have one maintence man." 'we're aware of the problem and working on it." "the manufacturer has been notified" meanwhile the club members still wait a year for replacement/repairs.I would like this statement and complaint to be part of the public record so the consumer who thinks of joining a la fitness will understand the type of company they would be dealing with Regards, [redacted] ***
Since the refund has been received, the complaint is now resolved.Thank you! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management spoke to member regarding his complaint Management apologized for the not cancelling his membership when his wife cancelled Management agreed to refund the last six payment of $of dues totaling $Refunds typically take 7-days to process and will go back to the [redacted] on fileWe believe this matter to be resolved Thank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 8/9/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 9/6/14, for the remainder of the Initial TermThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement early without a feeHowever, as of the time of this response, LA Fitness has not received any of the payments owed by member since 11/29/Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Based on their message, they attempted several times to reach meThat is not true, they only tried once, which I missed due to a meeting.I am not sure why they keep making a story and lies Regards, [redacted] ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/20/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 6/20/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client ChecklistIn his complaint, member alleges that the sales person angled his monitor, which reflected a digital form of the agreement, away from him and that he signed on a digital signature padHowever, it should be noted that the Agreement was written up manually and member hand wrote his signatures and initials on a hard copy of the Agreement (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeHowever, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management has made several additional attempts to contact Mr [redacted] to follow up on his concernsHowever, we have been unable to connect with him directly and have not received a return callWe believe the courtesy extended to Mr [redacted] of a full refund and cancellation of his entire family membership agreement was a fair resolutionWe have provided Mr [redacted] with direct contact information should he like to discuss any additional concernsThank you
Management spoke with Ms [redacted] regarding her concernsWe informed Ms [redacted] that the employee involved as been handled internally and that we do not expect any further incidentsMs [redacted] will decide if she wishes to remain a member or cancel and will let management know their decision Should Ms [redacted] need any further assistance please contact usThank you
Thank you!! They may have attempted to call me, however in numerous email communications I told them I have moved out of the countryThat phone only works when I return and it is rare Thank you for your assistanceIts a shame that in corporate America they have such stringent rules that they can't acknowledge my numerous email request but they sure did yours!!! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
LA Fitness contacted member regarding his concerns and we downgraded the remaining term of his personal training agreement from Master Training back to Certified Training
Revdex.com: LA fitness is just replying the same thing without answering my questionI reject the offerI have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaintFor your reference, details of the offer I reviewed appear below When LA fitness representative called me, she was threatening me in multiple ways that there will not be any refund and do whatever I can do Also the LA fitness representative was telling me that the police officer was lying and they did not cancel my membershipThen I called [redacted] police and spoke to a police supervisorHe told me that whatever the club people told the police officer, the same message was being informed to me by the police officer The police officer told me that myself or my family should NOT enter into the club again and all of our memberships were cancelled If I have any further questions, I should call member servicesI called member services serveral times and there is no responseSo, I had to file complaint to Revdex.com I need full refund of the payment I madeWhen I joined at LA fitness, there are lot of promotions/discounts from other fitness clubs Now, all of they increased the rates In addition to the refund, I need apologies from the club for misusing law enforcement Regards, [redacted]
Our District Vice President has been in contact with member regarding her concerns and we have worked out a schedule for her to meet with a personal trainer times per week
Our position has not changedMember's concerns were addressed in our initial responseMember is not entitled to a refund
Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by Mr [redacted] , clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness)Members may not engage in any business or enterprise while at the LA Fitness clubs Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usPrior to taking the step of revoking Mr [redacted] ’s membership, this policy was explained to Mr [redacted] He was given warnings and an opportunity to cease these types of activity However, Mr [redacted] chose to ignore these warnings Thus, after an investigation and a discussion with Mr [redacted] on October 06, it was determined necessary to discontinue his membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this case Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreementAn immediate cancellation has been processed and a refund in the amount of $ was refunded on 10/9/back to the Visa cardRefunds take about 5-business days to be refunded backThank you
Management has made several attempts to contact [redacted] to discuss her concerns However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to her concernsThank you
We do not have record of any other agreement between member and LA Fitness other than the one we provided with our original responseIf member has another agreement, in writing, reflecting different terms, we urge her to present it for further follow up
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligationIn addition, a refund in the amount of $was processed on 1/27/(refund applied to the same account used for payment)