Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I made the statement to [redacted] numerous times about producing five to ten witnesses that will dispute the -harassment claims I was told at that time that witnesses didn't prove anything and anyone could produce witnessesI have the permission of five members from the Plano location to use their names in this dispute if needed I have not never been shown three or more notes with my signature on themI came back to the Plano location because my wife I felt it was unreasonable to stop going to the Plano location because my membership at that time stated "mulit-club" membership I was told by the operations manager at the Plano location that no witness had come forward to back up the harassment claimI can provide her name as well I was a member of LA Fitness for five years without one compliant prior to this one.] Regards, [redacted]
Management spoke to [redacted] on 1/5/regarding his concerns with freezing his monthly billed membership [redacted] states he requested to freeze and request was not processed resulting in overbillingAs a courtesy we have issued a refund for the difference of the monthly dues and freeze fee for August and September and nsf fees in the amount of $back to the [redacted] cardRefunds take about 5-business daysMember is satisfiedThank You
LA Fitness has been in contact with member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Not only was the "contract" that they are referring to misrepresented to me, pages and that they are referencing were forged by their employee *** Their employee scribbled in the parts that I was suppose to initial and therefore never showed me the portions of the "contract" were I was supposedly agreeing to the terms The signup process was done on a small electronic screen so I was only able to see small portions at a time and it appears now that the employee deliberately hid major portions from me and "initialed" it himself so he could continue with his misrepresentation to me Where I signed it was represented as signing for waiver of liability and authorizing payment, NOT agreeing to a contract term Its clear that LA Fitness doesn't care about their employees lying to customers and forging their initials Regards, [redacted] ***
Management spoke to [redacted] regarding her 24hr fitness membership being acquired by LA FitnessWe confirmed that we did acquire her membership and apologize for any delays that may have occurredAs a courtesy we have extended her expiration date by monthMember is satisfiedThank you
Management made several attempts to contact [redacted] We have yet to receive a return callWe encourage her to return our call to discuss her concerns furtherThank you
LA Fitness will not expire member's remaining sessions and they will be available for member to utilize should member re-enroll with LA Fitness in the future
Management contacted [redacted] regarding his frustration with the lack of responsiveness by the local staff when attempting to cancel his monthly billed family membershipLA Fitness provides members with the option to cancel with an Operations Manager at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyLA Fitness strives to provide excellent customer service to our members and apologize for the experience he hadWe confirmed with [redacted] that his membership cancellation was completed on July 6, and a refund of $was completed on July 9, to the [redacted] card on fileAs a courtesy, an additional refund of $was processed back to the [redacted] card on fileWe now believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] 3/15/I spoke with [redacted] ( [redacted] ), head of personal training departmentWho stated that he would send us a cancellation letter confirming the termination of the contract for a personal trainerI have not, to this date, received said letter and it has been two weeksUntil I receive confirmation of cancellation for these services I cannot accept this matter closed[redacted] ***
LA Fitness processed a refund for $on 1/15/We are in the process of refunding an additional $(refunds applied to the same account used for payment)Please allow 3-business days for the additional $refund to post
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/20/It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the agreement was also included in the confirming e-mail member received on the day she enrolled as acknowledged by memberIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistThe personal training agreement member signed included a provision which explained that she could cancel within seven (7) business days of the purchase without any cost to herThe cancellation procedures, as well as the cancel by date of 4/29/16, are clearly listed on page of the agreement (copies of the Agreement and New Client Checklist are included with this response)If it was member’s intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refund However, member did not request to cancel prior to 4/29/Thus, she not entitled to a refund or to terminate the agreement early without a feeWith respect to the service the received and Master Training, the trainer member has worked with has been with the company since 2014, is very knowledgeable and we’ve received great feedback from the member’s he’s worked with In addition, member has the option to upgrade her personal training from Certified Training to Master Training at any timeNevertheless, if member no longer wish to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the Agreement should she elect to take advantage of it Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I returned the phone call received on my home phone answering machine and left my personal cell phone number [redacted] I did not receive a message on my cell phone.Regards, [redacted] ***
Management has made several attempts to contact Ms [redacted] regarding her concerns with her home club closingWe have yet to receive areturn callWe apologize for any inconvenience this may have caused and hope thatshe can enjoy one of our other locations that is close byShould Ms [redacted] wishto discuss her concerns further we encourage her to return our call or contacther home clubThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for June's monthly billing (refund applied to the same account used for payment)LA Fitness will allow member additional time to complete the remaining personal training sessions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with this resolution because I was lied and cheated toThis is not what I signed up for and sustained an injury due to the negligence of the trainerAlso, I was told that I could use all the sessions that I had paid for and since I am unable to use those sessions and do not wish to return to a gym with bad customer service, I demand my money for the last month I had paid for to be returned back to meThere is no way LA Fitness can take my money for a service that did not meet the information stated at the time of signing up Regards, [redacted] ***
Date Sent: 3/9/8:16:PMLA Fitness processed a refund in the amount of $for the charge made on 8/9/(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the accountPlease also note that the e-mail confirmation that member received indicating that she had sessions remaining was generated prior to the two refunds in the amount of $each (for sessions each) that we processed as part of the resolution from her original complaintIn addition, of those sessions were also from the $that was charged on 8/9/Thus, there is in fact only session that remains after the refunds that were processed
Management has made several attempts to contact [redacted] regarding the incident that occurred with the chemicals in the poolWe have yet to receive a return call to discuss this furtherThank you
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billingHowever, unused sessions are not refundableWe apologize for her previous experience but the circumstance does not entitle member to a refundWe have Certified personal trainers on staff available to provide member with the services for which she contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I made the statement to [redacted] numerous times about producing five to ten witnesses that will dispute the -harassment claims I was told at that time that witnesses didn't prove anything and anyone could produce witnessesI have the permission of five members from the Plano location to use their names in this dispute if needed I have not never been shown three or more notes with my signature on themI came back to the Plano location because my wife I felt it was unreasonable to stop going to the Plano location because my membership at that time stated "mulit-club" membership I was told by the operations manager at the Plano location that no witness had come forward to back up the harassment claimI can provide her name as well I was a member of LA Fitness for five years without one compliant prior to this one.] Regards, [redacted]
Management spoke to [redacted] on 1/5/regarding his concerns with freezing his monthly billed membership [redacted] states he requested to freeze and request was not processed resulting in overbillingAs a courtesy we have issued a refund for the difference of the monthly dues and freeze fee for August and September and nsf fees in the amount of $back to the [redacted] cardRefunds take about 5-business daysMember is satisfiedThank You
LA Fitness has been in contact with member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Not only was the "contract" that they are referring to misrepresented to me, pages and that they are referencing were forged by their employee *** Their employee scribbled in the parts that I was suppose to initial and therefore never showed me the portions of the "contract" were I was supposedly agreeing to the terms The signup process was done on a small electronic screen so I was only able to see small portions at a time and it appears now that the employee deliberately hid major portions from me and "initialed" it himself so he could continue with his misrepresentation to me Where I signed it was represented as signing for waiver of liability and authorizing payment, NOT agreeing to a contract term Its clear that LA Fitness doesn't care about their employees lying to customers and forging their initials Regards, [redacted] ***
Our position has not changedLA Fitness remains willing to honor the offer outlined in our initial response
Management spoke to [redacted] regarding her 24hr fitness membership being acquired by LA FitnessWe confirmed that we did acquire her membership and apologize for any delays that may have occurredAs a courtesy we have extended her expiration date by monthMember is satisfiedThank you
Management made several attempts to contact [redacted] We have yet to receive a return callWe encourage her to return our call to discuss her concerns furtherThank you
LA Fitness will not expire member's remaining sessions and they will be available for member to utilize should member re-enroll with LA Fitness in the future
Management contacted [redacted] regarding his frustration with the lack of responsiveness by the local staff when attempting to cancel his monthly billed family membershipLA Fitness provides members with the option to cancel with an Operations Manager at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyLA Fitness strives to provide excellent customer service to our members and apologize for the experience he hadWe confirmed with [redacted] that his membership cancellation was completed on July 6, and a refund of $was completed on July 9, to the [redacted] card on fileAs a courtesy, an additional refund of $was processed back to the [redacted] card on fileWe now believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] 3/15/I spoke with [redacted] ( [redacted] ), head of personal training departmentWho stated that he would send us a cancellation letter confirming the termination of the contract for a personal trainerI have not, to this date, received said letter and it has been two weeksUntil I receive confirmation of cancellation for these services I cannot accept this matter closed[redacted] ***
LA Fitness processed a refund for $on 1/15/We are in the process of refunding an additional $(refunds applied to the same account used for payment)Please allow 3-business days for the additional $refund to post
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/20/It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the agreement was also included in the confirming e-mail member received on the day she enrolled as acknowledged by memberIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistThe personal training agreement member signed included a provision which explained that she could cancel within seven (7) business days of the purchase without any cost to herThe cancellation procedures, as well as the cancel by date of 4/29/16, are clearly listed on page of the agreement (copies of the Agreement and New Client Checklist are included with this response)If it was member’s intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refund However, member did not request to cancel prior to 4/29/Thus, she not entitled to a refund or to terminate the agreement early without a feeWith respect to the service the received and Master Training, the trainer member has worked with has been with the company since 2014, is very knowledgeable and we’ve received great feedback from the member’s he’s worked with In addition, member has the option to upgrade her personal training from Certified Training to Master Training at any timeNevertheless, if member no longer wish to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the Agreement should she elect to take advantage of it Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I returned the phone call received on my home phone answering machine and left my personal cell phone number [redacted] I did not receive a message on my cell phone.Regards, [redacted] ***
Management has made several attempts to contact Ms [redacted] regarding her concerns with her home club closingWe have yet to receive areturn callWe apologize for any inconvenience this may have caused and hope thatshe can enjoy one of our other locations that is close byShould Ms [redacted] wishto discuss her concerns further we encourage her to return our call or contacther home clubThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for June's monthly billing (refund applied to the same account used for payment)LA Fitness will allow member additional time to complete the remaining personal training sessions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with this resolution because I was lied and cheated toThis is not what I signed up for and sustained an injury due to the negligence of the trainerAlso, I was told that I could use all the sessions that I had paid for and since I am unable to use those sessions and do not wish to return to a gym with bad customer service, I demand my money for the last month I had paid for to be returned back to meThere is no way LA Fitness can take my money for a service that did not meet the information stated at the time of signing up Regards, [redacted] ***
Date Sent: 3/9/8:16:PMLA Fitness processed a refund in the amount of $for the charge made on 8/9/(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the accountPlease also note that the e-mail confirmation that member received indicating that she had sessions remaining was generated prior to the two refunds in the amount of $each (for sessions each) that we processed as part of the resolution from her original complaintIn addition, of those sessions were also from the $that was charged on 8/9/Thus, there is in fact only session that remains after the refunds that were processed
Management has made several attempts to contact [redacted] regarding the incident that occurred with the chemicals in the poolWe have yet to receive a return call to discuss this furtherThank you
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billingHowever, unused sessions are not refundableWe apologize for her previous experience but the circumstance does not entitle member to a refundWe have Certified personal trainers on staff available to provide member with the services for which she contracted