Management spoke to [redacted] on 8/26/regarding his concerns with the family plan ratesMember stated he felt mislead more than anythingManagement apologized for this miscommunicationCancellation notices were received for both memberships One Postmarked 7/1/and one postmarked 7/7/Cancellations were processed and a refund in the amount of $was processed back to the [redacted] card on 7/16/No further refunds will be processed Thank you
Management contacted [redacted] regarding his concerns with joining his monthly billed fitness membershipDue to some misinformation at the time of joining it has been agreed upon to process an immediate cancellation and issue a full refund in the amount of $back to the [redacted] card on fileRefunds take about 5-business days to be refundedWe apologize for any miscommunication and in no way condone any misrepresentation in regards to our membershipsMember is satisfied Thank you
Management made several attempts to contact [redacted] regarding his concerns with cancelling his monthly billed membership and we have yet to receive a return callHe claims to have cancelled several times, however we received no such requestAn immediate cancellation was processed on 12/4/ and no further billing has occurredAs a courtesy, a refund in the amount of $back to the checking account on fileWe believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membershipThe number provided is not in serviceWe have yet to receive a return callWe encourage him to return our call or contact his home clubthank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I wish to have the money LA Fitness caused my account to overdraft refunded ] Regards, [redacted]
Management spoke with Mr [redacted] regarding his concernsAs a courtesy, we agreed to refund the difference of $initiation and $initiation = $Refunds typically could take up to 5-business days to complete and will be applied to the [redacted] on fileWe believe this matter to be resolved and member is satisfiedThank you
our previous response still stands Management contacted [redacted] regarding the canecllation of her monthly billed fitness membershipShe state to have cancelled however no such cancellation request was receivedLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWith that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $has been waivedWe believe this matter to be resolvedThank you
Our District Vice President has attempted to contact member regarding her concernsMember's personal training membership reflects an outstanding balance of $Member simply needs clear up the outstanding balance to resume using the available sessions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was never provided a written or electronic copy of the signed contractThe goods and services to be provided have proven to be unsatisfactoryI have requested a signed contract multiple times and it was never receivedI was subjected to high pressure sales tactics to pressure me into buying the programI was never told of any fees for cancelation when I signed upI was told this was an agreement outlining the membership not a contract for servicesI Regards, [redacted]
I requested personal training for to months and I was under the impression that I was enrolling for training on a month to month basis The sales rep with LA Fitness did not disclose that I was signing a contract, especially for a year I would not have agreed to a term for that length of time I was deliberately mislead LA Fitness did not provide me with a copy of the paperwork nor did they discuss any of the contents or I would have not agreed I was told signing there reader was to debit my account on a month to month basis All of this was deceptive business practices In addition to this fraud, LA Fitness does not employ trainers that are available in my 'grouping', so there were no available trainers for me to work with, which is one reason I have unused sessions I have provided a dr's note as requested from customer service, however, they choose to ignore it I am not interested in continuing my membership or training as I would never trust any information provided by them This company should take responsibility for the deceptive practices of an employees that was attempting to get an incentive regardless of whether they are still employed or not, but it seems they have no problem with these practices, especially where the senior population is concerned
Management has made several attempts to contact Mr [redacted] regarding his concerns with the billing on his monthly dues family membership and the current balance on the accountWe received a voicemail from Mrs [redacted] requesting she be contacted regarding the matterManagement made additional attempts to contact Mrs [redacted] directlyHowever, we have been unable to connect with herWe encourage either Mror Mrs [redacted] to return our calls so we can adequately discuss their family membership billing and the current status of their accountThank you
As outlined in our initial response, we are in the process of refunding an additional $Please allow 3-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/21/(the “Initial Term”)She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 1/18/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response) Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke with member regarding her concernsAs a courtesy we agreed to refund the last months of $back to the [redacted] Card on fileRefunds typically could take up 7-business to completeWe believe this matter to be resolvedThank you
Management followed up with Ms [redacted] regarding her rebuttalManagement apologized to her on how she was treated at the clubMs [redacted] is not owed a full year of refunds but Management honored two additional kids club refunds of $each and one monthly membership dues refund of $Refunds will be processed to the [redacted] Card ending in [redacted] and could take up to 5-to completeMs [redacted] has agreed to these final three refundsWe now believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/28/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 11/28/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementThe Agreement entitles client to personal training sessions working with a Pro Results personal trainerThe services being requested is for a program, and not the services of any individual trainerHe is not guaranteed a specific trainer Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThese provisions are clearly outlined on page of his AgreementIn addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months, that he is not guaranteed a specific trainer and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refundHowever, he did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeMember elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/15/We cancelled the remaining term of his Agreement accordingly
We apologize for the experience Mr [redacted] had and in no way condone such behaviorLA Fitness strives to provide excellent customer service to our membersManagement advised Mr [redacted] that each employee would be trained on proper closing procedures and customer service to handle guests that are in the club at closing timeMr [redacted] is happy with the follow up and we believe this matter to be resolvedThank you
Management spoke to [redacted] regarding the opening of our presale location at [redacted] due to opening deleys [redacted] is requesting a full refundOur records indicate that he activated his membership on 12/9/at our [redacted] location and has been utilizing the facilityTherefore, he is not entitled to a full refundWe offered to set his membership back at presale status and refund $Member declined presale status but accepted the refundPer his request a cancellation was processed and no further billing will occurA refund in the amount of $ [redacted] card on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Management spoke to [redacted] on 8/26/regarding his concerns with the family plan ratesMember stated he felt mislead more than anythingManagement apologized for this miscommunicationCancellation notices were received for both memberships One Postmarked 7/1/and one postmarked 7/7/Cancellations were processed and a refund in the amount of $was processed back to the [redacted] card on 7/16/No further refunds will be processed Thank you
Management contacted [redacted] regarding his concerns with joining his monthly billed fitness membershipDue to some misinformation at the time of joining it has been agreed upon to process an immediate cancellation and issue a full refund in the amount of $back to the [redacted] card on fileRefunds take about 5-business days to be refundedWe apologize for any miscommunication and in no way condone any misrepresentation in regards to our membershipsMember is satisfied Thank you
Management made several attempts to contact [redacted] regarding his concerns with cancelling his monthly billed membership and we have yet to receive a return callHe claims to have cancelled several times, however we received no such requestAn immediate cancellation was processed on 12/4/ and no further billing has occurredAs a courtesy, a refund in the amount of $back to the checking account on fileWe believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membershipThe number provided is not in serviceWe have yet to receive a return callWe encourage him to return our call or contact his home clubthank you
LA Fitness restored member's remaining personal training sessions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I wish to have the money LA Fitness caused my account to overdraft refunded ] Regards, [redacted]
Management spoke with Mr [redacted] regarding his concernsAs a courtesy, we agreed to refund the difference of $initiation and $initiation = $Refunds typically could take up to 5-business days to complete and will be applied to the [redacted] on fileWe believe this matter to be resolved and member is satisfiedThank you
our previous response still stands Management contacted [redacted] regarding the canecllation of her monthly billed fitness membershipShe state to have cancelled however no such cancellation request was receivedLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWith that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $has been waivedWe believe this matter to be resolvedThank you
Our District Vice President has attempted to contact member regarding her concernsMember's personal training membership reflects an outstanding balance of $Member simply needs clear up the outstanding balance to resume using the available sessions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was never provided a written or electronic copy of the signed contractThe goods and services to be provided have proven to be unsatisfactoryI have requested a signed contract multiple times and it was never receivedI was subjected to high pressure sales tactics to pressure me into buying the programI was never told of any fees for cancelation when I signed upI was told this was an agreement outlining the membership not a contract for servicesI Regards, [redacted]
I requested personal training for to months and I was under the impression that I was enrolling for training on a month to month basis The sales rep with LA Fitness did not disclose that I was signing a contract, especially for a year I would not have agreed to a term for that length of time I was deliberately mislead LA Fitness did not provide me with a copy of the paperwork nor did they discuss any of the contents or I would have not agreed I was told signing there reader was to debit my account on a month to month basis All of this was deceptive business practices In addition to this fraud, LA Fitness does not employ trainers that are available in my 'grouping', so there were no available trainers for me to work with, which is one reason I have unused sessions I have provided a dr's note as requested from customer service, however, they choose to ignore it I am not interested in continuing my membership or training as I would never trust any information provided by them This company should take responsibility for the deceptive practices of an employees that was attempting to get an incentive regardless of whether they are still employed or not, but it seems they have no problem with these practices, especially where the senior population is concerned
Management has made several attempts to contact Mr [redacted] regarding his concerns with the billing on his monthly dues family membership and the current balance on the accountWe received a voicemail from Mrs [redacted] requesting she be contacted regarding the matterManagement made additional attempts to contact Mrs [redacted] directlyHowever, we have been unable to connect with herWe encourage either Mror Mrs [redacted] to return our calls so we can adequately discuss their family membership billing and the current status of their accountThank you
As outlined in our initial response, we are in the process of refunding an additional $Please allow 3-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/21/(the “Initial Term”)She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 1/18/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response) Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke with member regarding her concernsAs a courtesy we agreed to refund the last months of $back to the [redacted] Card on fileRefunds typically could take up 7-business to completeWe believe this matter to be resolvedThank you
Management followed up with Ms [redacted] regarding her rebuttalManagement apologized to her on how she was treated at the clubMs [redacted] is not owed a full year of refunds but Management honored two additional kids club refunds of $each and one monthly membership dues refund of $Refunds will be processed to the [redacted] Card ending in [redacted] and could take up to 5-to completeMs [redacted] has agreed to these final three refundsWe now believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concerns and we made the remaining sessions available for her to use for an additional months
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/28/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 11/28/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementThe Agreement entitles client to personal training sessions working with a Pro Results personal trainerThe services being requested is for a program, and not the services of any individual trainerHe is not guaranteed a specific trainer Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThese provisions are clearly outlined on page of his AgreementIn addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months, that he is not guaranteed a specific trainer and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refundHowever, he did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeMember elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/15/We cancelled the remaining term of his Agreement accordingly
We apologize for the experience Mr [redacted] had and in no way condone such behaviorLA Fitness strives to provide excellent customer service to our membersManagement advised Mr [redacted] that each employee would be trained on proper closing procedures and customer service to handle guests that are in the club at closing timeMr [redacted] is happy with the follow up and we believe this matter to be resolvedThank you
Management spoke to [redacted] regarding the opening of our presale location at [redacted] due to opening deleys [redacted] is requesting a full refundOur records indicate that he activated his membership on 12/9/at our [redacted] location and has been utilizing the facilityTherefore, he is not entitled to a full refundWe offered to set his membership back at presale status and refund $Member declined presale status but accepted the refundPer his request a cancellation was processed and no further billing will occurA refund in the amount of $ [redacted] card on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you