Management has made several attempts to contact Mr [redacted] regarding his concerns related to the cancellation of his monthly dues membershipHowever, we have not received a return call from Mr [redacted] Mr [redacted] states that he has made previous attempts to cancel, but LA Fitness did not have a record of a valid cancellation request being received For that reason, the next month’s dues was billed to his accountLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, as that is when a manager is present who can process such a cancellationHowever, we strongly encourage members to simply send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occurAs a courtesy, we have cancelled his monthly dues membership with no further billingShould Mr [redacted] need additional assistance, we encourage him to return our calls so we can adequately discuss any other resolution optionsThank you
Management made several attempts to contact [redacted] and no return call was receivedShould he wish to discuss his concerns further we encourage him to return our call or contact his home clubThank you
Our District Vice President, [redacted] , has tried to call member regarding her concerns but his calls have not been returnedWe encourage member to return's [redacted] calls for further assistance
Management contacted [redacted] regarding his additional concerns with the [redacted] locationHis request for a monthly dues reduction is not warranted and has been deniedNo further action will be takenThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/31/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 9/28/15, for the remainder of the Initial TermMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her Agreement with the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, the services purchased are for a program and not the services of any specific individual trainerMember is not guaranteed a specific trainerMember’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not exercise this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision in her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted with any of the other available trainers on staff
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/5/(the “Initial Term”)She paid a total of $up front which included the processing fee and the first four weeks of sessionsShe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 10/3/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHer personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement This provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/26/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 2/26/15, for the remainder of the Initial TermHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement (a copy of the agreement is included with this response)Our records do not reflect that member has paid such a fee to terminate his agreement earlyThus, billing has continued in accordance with terms of his agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
LA Fitness contacted member regarding his concerns and member authorized a payment in the amount of $(which included past a due balance of $110.00) to terminate his agreement early on 3/6/
Not true! There were no several attempts were made to reach me! I received only one phone call with voice mail messageI called the number as instructed times and every time I left messagesNo one has respondedThese calls I made over the course of this past weekSo far there were no discussions regarding this case and it remains unresolved!If the business is serious to resolve this case please call me and make an effort to respond to the phone call messages I already left.Thank you, [redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The request for a refund was not addressed Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Verbal representations made by the trainer, an agent of LA Fitness, are also part of this contract If this contract is to be cancelled and prorated, I want agreement that the notification date of this dispute was when my last training session was, back in mid-January As over $has already been paid for nothing, I need a balance or refund from them Thanks for your help in this matter If small claims court is my next option, please advise Regards, [redacted]
Our District Manager has made several attempts to contact member to address her concerns but has received no responseIn an effort to resolve her dispute, we have cancelled the remaining term of her personal training service agreement with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already provided
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationMember's husband has elected not to cancel yet as he wishes to continue to use his remaining sessions before cancelling
LA Fitness would be more than happy to re-evaluate member’s program and make any necessary changes if neededThe remaining sessions will remain available for her to use should she choose to use them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me, if and only if my wife and I are allowed to use our remaining training sessions at a completely different facility without having to purchase a gym membership to finish our training sessionsWe have already joined a gym and do not want to be members with this gym No matter what they have on paper, this entire process of banging people through the application and coming back with the paperwork signed, but not discussed at the time is simply bad business practiceIt's evidence by the amount of reviews on [redacted] to this particular facility I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/10/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of sessionsHe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 8/7/These terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by signing the three separate sections outlining the payment scheduleHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementHis agreement also explains that, if he has any “Additional Sessions” identified on page 1, those sessions are provided based on his commitment to complete the full Initial TermIf he does not complete the Initial Term, any such sessions utilized are applied as paid sessions against his remaining session balanceThese provisions are clearly outlined on page of his agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIt is also our standard practice to send a confirming e-mail which includes a copy of the agreementThe confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolledIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks, the voluntary cancellation provision and the “Additional Sessions” policyThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist(copies of the agreement, new Client Checklist and confirming e-mail are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel immediately after the purchase if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he was not entitled to terminate the agreement early without a feeMember elected to take advantage of the voluntary cancellation provision, he paid the cancellation fee on 1/6/and the remaining term of his agreement was cancelled accordinglyMember is not entitled to a refund of the fee he voluntarily paid to terminate his agreement early
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have requested cancellation in July, Aug,Sept, Oct, Nov, and DecI also asked to arrange monthly payments till the 50% was paidI received response in Sept that I would no longer be charged, however, I have been charged every month sinceI have requested to end personal training and finish the 50% by mail, email, and phone At this point, I have bern charged Aug, Sept, Oct, Nov, and Dec, this is more than the 50% at any point since my original request in July They need the honor my original request in July, realize they collected far more than 50% at this point and stop! I can tell you, I happen to be a healthcare professional and after this experience, will NEVER recommend LA Fitness to anyone!!! Regards, [redacted]
We have made several attempts to contact [redacted] regarding the cancelation of her monthly billed membership We have yet to receive a return callNo prior cancellation notice has been received therefore no refund is dueOur cancellation policy, suggest items mailed to us, should be sent certified and or registered, return receipt requested to our California address, for members own proof of confirmationShould [redacted] provide proof of cancellation a refund can be discussed at that timeWe encourage [redacted] to return our call to discuss any further concerns or contact her home clubThank you
Revdex.com: I will accept this response, HOWEVER, if an eating disorder doesn't qualify in your book, I would at least appreciate notice of denial of my requestAgain, I was assured that my doctors note would cancel my contract, but clearly this was not the case I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management has made several attempts to contact Mr [redacted] regarding his concerns related to the cancellation of his monthly dues membershipHowever, we have not received a return call from Mr [redacted] Mr [redacted] states that he has made previous attempts to cancel, but LA Fitness did not have a record of a valid cancellation request being received For that reason, the next month’s dues was billed to his accountLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, as that is when a manager is present who can process such a cancellationHowever, we strongly encourage members to simply send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occurAs a courtesy, we have cancelled his monthly dues membership with no further billingShould Mr [redacted] need additional assistance, we encourage him to return our calls so we can adequately discuss any other resolution optionsThank you
Management made several attempts to contact [redacted] and no return call was receivedShould he wish to discuss his concerns further we encourage him to return our call or contact his home clubThank you
Our District Vice President, [redacted] , has tried to call member regarding her concerns but his calls have not been returnedWe encourage member to return's [redacted] calls for further assistance
Management contacted [redacted] regarding his additional concerns with the [redacted] locationHis request for a monthly dues reduction is not warranted and has been deniedNo further action will be takenThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/31/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 9/28/15, for the remainder of the Initial TermMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her Agreement with the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, the services purchased are for a program and not the services of any specific individual trainerMember is not guaranteed a specific trainerMember’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not exercise this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision in her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted with any of the other available trainers on staff
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/5/(the “Initial Term”)She paid a total of $up front which included the processing fee and the first four weeks of sessionsShe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 10/3/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHer personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement This provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/26/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 2/26/15, for the remainder of the Initial TermHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement (a copy of the agreement is included with this response)Our records do not reflect that member has paid such a fee to terminate his agreement earlyThus, billing has continued in accordance with terms of his agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
LA Fitness contacted member regarding his concerns and member authorized a payment in the amount of $(which included past a due balance of $110.00) to terminate his agreement early on 3/6/
Not true! There were no several attempts were made to reach me! I received only one phone call with voice mail messageI called the number as instructed times and every time I left messagesNo one has respondedThese calls I made over the course of this past weekSo far there were no discussions regarding this case and it remains unresolved!If the business is serious to resolve this case please call me and make an effort to respond to the phone call messages I already left.Thank you, [redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The request for a refund was not addressed Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Verbal representations made by the trainer, an agent of LA Fitness, are also part of this contract If this contract is to be cancelled and prorated, I want agreement that the notification date of this dispute was when my last training session was, back in mid-January As over $has already been paid for nothing, I need a balance or refund from them Thanks for your help in this matter If small claims court is my next option, please advise Regards, [redacted]
Our District Manager has made several attempts to contact member to address her concerns but has received no responseIn an effort to resolve her dispute, we have cancelled the remaining term of her personal training service agreement with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already provided
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationMember's husband has elected not to cancel yet as he wishes to continue to use his remaining sessions before cancelling
LA Fitness would be more than happy to re-evaluate member’s program and make any necessary changes if neededThe remaining sessions will remain available for her to use should she choose to use them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me, if and only if my wife and I are allowed to use our remaining training sessions at a completely different facility without having to purchase a gym membership to finish our training sessionsWe have already joined a gym and do not want to be members with this gym No matter what they have on paper, this entire process of banging people through the application and coming back with the paperwork signed, but not discussed at the time is simply bad business practiceIt's evidence by the amount of reviews on [redacted] to this particular facility I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/10/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of sessionsHe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 8/7/These terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by signing the three separate sections outlining the payment scheduleHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementHis agreement also explains that, if he has any “Additional Sessions” identified on page 1, those sessions are provided based on his commitment to complete the full Initial TermIf he does not complete the Initial Term, any such sessions utilized are applied as paid sessions against his remaining session balanceThese provisions are clearly outlined on page of his agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIt is also our standard practice to send a confirming e-mail which includes a copy of the agreementThe confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolledIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks, the voluntary cancellation provision and the “Additional Sessions” policyThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist(copies of the agreement, new Client Checklist and confirming e-mail are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel immediately after the purchase if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he was not entitled to terminate the agreement early without a feeMember elected to take advantage of the voluntary cancellation provision, he paid the cancellation fee on 1/6/and the remaining term of his agreement was cancelled accordinglyMember is not entitled to a refund of the fee he voluntarily paid to terminate his agreement early
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have requested cancellation in July, Aug,Sept, Oct, Nov, and DecI also asked to arrange monthly payments till the 50% was paidI received response in Sept that I would no longer be charged, however, I have been charged every month sinceI have requested to end personal training and finish the 50% by mail, email, and phone At this point, I have bern charged Aug, Sept, Oct, Nov, and Dec, this is more than the 50% at any point since my original request in July They need the honor my original request in July, realize they collected far more than 50% at this point and stop! I can tell you, I happen to be a healthcare professional and after this experience, will NEVER recommend LA Fitness to anyone!!! Regards, [redacted]
We have made several attempts to contact [redacted] regarding the cancelation of her monthly billed membership We have yet to receive a return callNo prior cancellation notice has been received therefore no refund is dueOur cancellation policy, suggest items mailed to us, should be sent certified and or registered, return receipt requested to our California address, for members own proof of confirmationShould [redacted] provide proof of cancellation a refund can be discussed at that timeWe encourage [redacted] to return our call to discuss any further concerns or contact her home clubThank you
Revdex.com: I will accept this response, HOWEVER, if an eating disorder doesn't qualify in your book, I would at least appreciate notice of denial of my requestAgain, I was assured that my doctors note would cancel my contract, but clearly this was not the case I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]