Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We did not use a single day of the gym because the plan sold as explained was not going to be executedThe documents were signed on behalf of a minor who was denied the services when he showed up on the first day when the personal training sessions were to be started.None of the facts raised in my last correspondence were addressed by L.AFitness in response,which was a statement adding nothing to the initial first response from them(LA Fitness)I am appreciative of the said account standing cancelled and this is to request that the money that has been deducted from our account every month in the amount of dollars be refunded back to meThe total amount that LA Fitness owes us is 1000dollars( There has been no services used )This is to request that L.A.Fitness should clear its name of solicitation, manipulation and fraudulent practice by one of its agents involved in this caseI am also thankful to Revdex.com to help avoid legal fees for both the parties if we are able to amicably settle this issue in this manner.SinThanking you,Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While I said I would agree to the month contract, this appears to be months if they intend to make the last bill on 2/19/ My first payment was on 8/I have made subsequent payments on 9/and 10/Three more payments would be 11/20, 12/20, and 1/20/2/would make a 7th paymentAlso, there is a comment about a reduced rate that I don't understandI would these things clarified before agreeing to the offerAlso, I want it spelled out, as it was in the RVP [redacted] email to me that there would be not cancellation penalty or feeRegards, [redacted]
Member does not lose any of her personal training sessionsIf she does not use the service for months, those sessions will remain available for her to use when she is able to resume with the service
Our District Vice President contacted member regarding his concerns and we processed a refund in the amount of $(refund applied to the same account used for payment)
LA Fitness has trainers available to accommodate member, we have communicated this to him and offered to assist member in scheduling his personal training sessions with our training staffHowever, member is simply choosing not to continue with the serviceThis does not entitle him to a refund or relieve him of his obligation to the remaining personal training agreement termIf member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this voluntary cancellation provision in his personal training agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready address his concerns and provide the services for which he contracted
Management spoke to [redacted] regarding the incident that occurred in our parking lotWe apologized for the incident that occurred with her getting her personal items stolenHowever, we advised her that we are not liable; but are more than happy to work with Law enforcement on the matterWe believe this matter to be resolved at this pointThank you
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/27/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $plus tax, beginning 7/27/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hi,My issue was resolved Can I please rescind the complaint?Thanks, ***
Management made another attempt on 11/6/to contact [redacted] regarding the cancellation of his monthly billed membershipOur records indicate a cancellation postmarked 10/11/was received and no further bill will occurShould [redacted] wish to discuss his concerns further we encourage him to return our callWe believe this matter to be resolvedThank you
Our District Operations Manager contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/3/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/31/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIt should be noted that her personal training agreement also includes a provision that allows her to terminate the agreement early if she relocates miles or more from an LA Fitness locationMember can take advantage of this by mailing a written notice of cancellation along with reasonable evidence of relocation to: LA Fitness, P.OBox 54170, Irvine, CA 92619- LA Fitness will also honor the voluntary cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
As of the time of this response, LA Fitness has not received any of the payments owed by member since 12/30/Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We did not use a single day of the gym because the plan sold as explained was not going to be executedThe documents were signed on behalf of a minor who was denied the services when he showed up on the first day when the personal training sessions were to be started.None of the facts raised in my last correspondence were addressed by L.AFitness in response,which was a statement adding nothing to the initial first response from them(LA Fitness)I am appreciative of the said account standing cancelled and this is to request that the money that has been deducted from our account every month in the amount of dollars be refunded back to meThe total amount that LA Fitness owes us is 1000dollars( There has been no services used )This is to request that L.A.Fitness should clear its name of solicitation, manipulation and fraudulent practice by one of its agents involved in this caseI am also thankful to Revdex.com to help avoid legal fees for both the parties if we are able to amicably settle this issue in this manner.SinThanking you,Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While I said I would agree to the month contract, this appears to be months if they intend to make the last bill on 2/19/ My first payment was on 8/I have made subsequent payments on 9/and 10/Three more payments would be 11/20, 12/20, and 1/20/2/would make a 7th paymentAlso, there is a comment about a reduced rate that I don't understandI would these things clarified before agreeing to the offerAlso, I want it spelled out, as it was in the RVP [redacted] email to me that there would be not cancellation penalty or feeRegards, [redacted]
Member does not lose any of her personal training sessionsIf she does not use the service for months, those sessions will remain available for her to use when she is able to resume with the service
Our District Vice President contacted member regarding his concerns and we processed a refund in the amount of $(refund applied to the same account used for payment)
LA Fitness has trainers available to accommodate member, we have communicated this to him and offered to assist member in scheduling his personal training sessions with our training staffHowever, member is simply choosing not to continue with the serviceThis does not entitle him to a refund or relieve him of his obligation to the remaining personal training agreement termIf member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this voluntary cancellation provision in his personal training agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready address his concerns and provide the services for which he contracted
Management spoke to [redacted] regarding the incident that occurred in our parking lotWe apologized for the incident that occurred with her getting her personal items stolenHowever, we advised her that we are not liable; but are more than happy to work with Law enforcement on the matterWe believe this matter to be resolved at this pointThank you
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/27/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $plus tax, beginning 7/27/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hi,My issue was resolved Can I please rescind the complaint?Thanks, ***
Management made another attempt on 11/6/to contact [redacted] regarding the cancellation of his monthly billed membershipOur records indicate a cancellation postmarked 10/11/was received and no further bill will occurShould [redacted] wish to discuss his concerns further we encourage him to return our callWe believe this matter to be resolvedThank you
Our District Operations Manager contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/3/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/31/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIt should be noted that her personal training agreement also includes a provision that allows her to terminate the agreement early if she relocates miles or more from an LA Fitness locationMember can take advantage of this by mailing a written notice of cancellation along with reasonable evidence of relocation to: LA Fitness, P.OBox 54170, Irvine, CA 92619- LA Fitness will also honor the voluntary cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
As of the time of this response, LA Fitness has not received any of the payments owed by member since 12/30/Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member