Our Personal Training Director has been in contact with member regarding his concernsHe has been assigned a trainer and has resumed with the service at our [redacted] location
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to speak with the CEO of this company Why is it a secret to know who the CEO is? I deserve a personal apologize and would appreciate some type compensationI contacted the Revdex.com after speaking with [redacted] back in MayI wasn't satisfied with his responseI haven't heard from anyone at LA Fitness since thenI asked several employees for contact information regarding the president/CEO of this company and they all refuse to provide me with that information They way [redacted] talked to me was a disgrace Regards, [redacted] ***
Our District Vice President contacted member regarding his concernsWe added back personal training sessions, he's been set up with a new personal trainer and has resumed with the service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me However, LA Fitness (in the reply provided to the Revdex.com) indicated I am satisfied I am not LA Fitness forced me to incur additional expenses (sending my second request to cancel my membership through registered mail with proof of receipt) as well spend additional time explaining their own contract to them and ultimately file a complaint with the Revdex.com All of this undue burden was necessary for them to do what they should have done in the first place I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 8/13/(the “Initial Term”)There is no provision in her personal training agreement or [redacted] health club statute that affords her the right to unilaterally terminate the agreement early due to medical reasons (a copy of her agreement is included with this response)Thus, she is not entitled to a refund or to terminate the agreement early for this reasonHowever, as of the time of this response, [redacted] has disputed the payments with her bank and defaulted on the agreement termIn light of her stated medical reasons, and since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for the member
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/13/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/13/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementMember has not elected to exercise this optionHe is not entitled to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
[redacted] signed a month Personal Training Contract on July 13, The Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”)This provision is clearly outlined on page of the agreementFurther, [redacted] purchased personal training services in general, not the services of any specific individual trainer, which is also outlined in her Contract The fact that she has had multiple trainers does not entitle her to a refund or to terminate the agreement early without paying the termination fee These key terms were not only in the Contract, but also in the New Client Checklist in which she also acknowledged that she received and read a copy of her personal training ContractThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the Checklist (copies of the Agreement and New Client Checklist are included with this response) [redacted] is attempting to enforce another provision in her Contract that allows for early termination without a fee upon death or disability; however, the documentation she has provided does not meet that criteria [redacted] is not entitled to a refund or to terminate the Contract and abandon her contractual obligations unless she pays the termination fee [redacted] ’s options are to pay the termination fee or continue to avail herself of the personal training services we offer, which we stand ready to provide Our District Vice President personally contacted [redacted] , upgraded her membership at no cost to train with one of our Master TrainersWe will work with her to make sure we can reasonably accommodate her schedule and provide her with the service she contracted for if she will allow it
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his accountWe strive to provide excellent customer service to our members and we apologize if [redacted] feels the phone calls were excessive LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously receivedLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy, a cancellation was processed on May 20, and the balance of $was waivedThere will be no further billing for [redacted] ***’s membership and his account has been cancelled in good standingsWe believe this matter to be resolvedThank you
Management contacted [redacted] regarding her concerns with the cancellation of her monthly billed membership and her frustration with the lack of responsiveness by the staff at her local clubWe apologize for the experience she had and in no way condone such alleged behaviorLA Fitness strives to provide excellent customer service to both our members and guests and regret that she came away from the encounter feeling like our staff had not behaved professionally As a resolution, we have honored a cancellation with a full refund in the amount of $back to [redacted] Card on fileRefunds typically take 5-business days to complete [redacted] indicated she was satisfied with the follow up she receivedWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In early September I signed up for training sessions at the [redacted] location This is my LA fitness gym location, as I belong to a single location Prior to signing up, I visited all local locations during various rush hours and I chose [redacted] *** I did not choose the location at [redacted] because I was told my several employees that this is not really a gym but a racquetball court with machines in the hallways (which is true) Additionally, this location does not appear to have adequate parking or parking up to city code (lack of any marked spaces or marked handicap) I did not choose the [redacted] location because it is located in one of the most traffic congested bottlenecks in the [redacted] due to entrance to freeways (some mornings it takes over minutes to go miles) For these reasons, I signed up for a single location access at [redacted] At the time [redacted] at LA fitness [redacted] signed me up for a month contract where LAFitness was to provide me with training sessions three times a week, Tuesday through Thursday, in the mornings This was explicitly discussed with [redacted] that scheduling would be in the morning as I was unavailable at any other time [redacted] assured me that they have a full staff and therefore trainers in the morning would not be an issue On October 20th, I received a call from [redacted] and was informed that my trainer is no longer with the company (which later I found he was terminated for not following LA Fitness policy) [redacted] told me to continue morning sessions the only person available is a master trainer and that I would be required to pay more money I informed him that was not what we agreed on and I do not agree to pay more money LA Fitness REFUSED TO OFFER THE MASTER TRAINER AT NO CHARGE even though they did not have any other trainers to provide services in the morning [redacted] said he is personally going to handle this account and find someone to train with me He informed me he would follow up with me as soon as possible In fact, [redacted] never followed up with me I continued to regularly contact him and talk to him at the gym and was told the same thing "I don't know why you are complaining" and "you can afford to pay more so why don't you pay the master trainer" and similar comments He never located another trainer for either morning or night (at this point I was desperate to continue with trainings and would accommodate temporary evening sessions until someone in the morning was available) In November and December, I continued to follow up with [redacted] with on numerous occasions with no resultsI reached out to corporate to resolve the issue because I was continuing to be billed and LA Fitness was not performing its end of the contractThey would charge me on a monthly cycle, credit my account with sessions, but fail to schedule a trainer to fulfill the sessions Corporate made attempts to transfer me to another location, and I was flexibleHOWEVER, when I asked if they would upgrade me to a multiple location pass so I can visit other locations, they refused They informed me that I need to visit the local locations and that they would transfer my single member contract to that location once I made a decision I visited the [redacted] location again, not the location I signed up During the visit my car was hit on the driver side which will require an insurance claim I requested a tour of the location and was informed there is nothing to tour and that I am welcomed to walk around and see what they have I asked where the training room is and was told they don't have one and that this is really a racquetball location I informed corporate that this location is not what I signed up for and I would like to continue with [redacted] due to location of the gym During this time nobody followed up with me from [redacted] location I made attempts to work with corporate and they were unsuccessful in resolving the issue I was told a manager/supervisior would follow up with me and nothing, nobody ever called me I left several messages for [redacted] or [redacted] at corporate, she was handling my account, and she just simple stopped responding At this point in January, I was under the impression and believe that LA Fitness had no interest in resolving the issue or fulfilling its end of the contract They refused to perform unless I paid more money to obtain sessions in [redacted] ***, which is the location under my contract I joined a new gym and hired a new trainer at this point I tried to stop all payments for further billing with LA Fitness and contacted the [redacted] location to cancel my contract At this point, [redacted] was the manager and this was the FIRST TIME SHE WAS HEARING OF THE PROBLEM Therefore, LA Fitness cannot claim they have made attempts to resolve the problem when from November to February the manager at the [redacted] location was not even made aware of the problem even though I called [redacted] and Corporate numerous times Due to the disputes, LA Fitness produced a contract that provided I am binded for months THIS IS ABSOLUTELY INCORRECT, as I have an email below by [redacted] Vice President, on September 10, which provides that my contract would end at the end of the month cycle When I made attempts to terminate the monthly billing with [redacted] in [redacted] ***, she told me I am in a contract for months, again incorrect and that cancelation charges would be calculated based on the month contract My contract read months when I signed in and [redacted] sold me this is because of “technical difficulties” that they can’t mark months He assured me that once the first payment was processed they would update it to months The next day I received confirmation from the area Vice President that this would be changed to a month contract Due to my recent dispute with LA Fitness, I discovered it was never changed to months, and LA Fitness refused to honor the months until I showed them proof of the email and asked the case to be referred to the legal department for review DUE TO THESE ABUSIVE AND UNETHICAL BILLING PROCEDURES, CONTRACT ABUSE , ATTEMPTS TO MATERIALLY ALTER THE CONTRACT UNILATERALLY, ASKING FOR MORE MONEY, I have decided to report the business to Revdex.com and dispute all charges since October 20th when my trainer was fired and LA Fitness refused to perform its end of the contract unless I paid more money or altered the terms of other provisions in the contract I demand that LA Fitness terminate any further billing on this account and that all payments in dispute for sessions that were not fulfilled be refunded LA Fitness is not entitled to hide behind a contract as protection for abusing consumer rights LA Fitness is not entitled to claim that it performed its end of the contract as explained above.Regards, [redacted]
Our records indicate a cancellation was received via mail PM 12/22/No further billings will occurShould [redacted] *** wish to discuss his concerns further we encourage him to contact his home clubThank you
[redacted] purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/4/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $219.20, beginning 7/4/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response) LA Fitness honored the voluntary cancellation provision of the Agreement, when member elected to process the cancellation, by completing the buy out on 10/3/Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refundPlease note that we are not contractually obligated to provide an alternative remedyNevertheless, our District Vice President has been in contact with [redacted] and [redacted] and have scheduled a time, based on their availability, to discuss this matter further
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Management spoke with Ms [redacted] regarding the monthly dues membership for [redacted] As a courtesy, we cancelled Ms [redacted] membership (no further charges) and issued Ms [redacted] a total refund of $Refunds typically could take up to 5-business days to complete and will be applied to MasterCard on fileWe believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] to discuss her concerns regarding the billing on the personal training membershipHowever, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to her concernsThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I filed complaint against LA Fitness on 8/27/4:34:PM with complaint ID [redacted] On 9/I received a notice that LA Fitness would refund me $I only received a $refund on my credit account, and still I have not received the remaining $refundI was not able to respond to the claim and mark it dissatisfied, and I did not see the option to do so on the Revdex.com platform Desired Outcome: Remaining $refund
LA Fitness has been in contact with member regarding her concerns and we have cancelled the remaining term of her personal training agreement with no further billing or obligation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The organization continues to be untruthful with their statementsWe have had exchanges over email and phoneLA Fitness continues to refuse responsibility for occurrence.Regards, [redacted]
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if, upon doctor’s orders, she cannot physically receive the services because of significant physical disability for a period in excess of six monthsLA Fitness has not received verification of such a disabilityThus, member is not entitled to terminate the agreement early without a feeMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor either of these cancellation provisions with evidence of such a disability or cancellation fee paymentOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Our Personal Training Director has been in contact with member regarding his concernsHe has been assigned a trainer and has resumed with the service at our [redacted] location
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to speak with the CEO of this company Why is it a secret to know who the CEO is? I deserve a personal apologize and would appreciate some type compensationI contacted the Revdex.com after speaking with [redacted] back in MayI wasn't satisfied with his responseI haven't heard from anyone at LA Fitness since thenI asked several employees for contact information regarding the president/CEO of this company and they all refuse to provide me with that information They way [redacted] talked to me was a disgrace Regards, [redacted] ***
Our District Vice President contacted member regarding his concernsWe added back personal training sessions, he's been set up with a new personal trainer and has resumed with the service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me However, LA Fitness (in the reply provided to the Revdex.com) indicated I am satisfied I am not LA Fitness forced me to incur additional expenses (sending my second request to cancel my membership through registered mail with proof of receipt) as well spend additional time explaining their own contract to them and ultimately file a complaint with the Revdex.com All of this undue burden was necessary for them to do what they should have done in the first place I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 8/13/(the “Initial Term”)There is no provision in her personal training agreement or [redacted] health club statute that affords her the right to unilaterally terminate the agreement early due to medical reasons (a copy of her agreement is included with this response)Thus, she is not entitled to a refund or to terminate the agreement early for this reasonHowever, as of the time of this response, [redacted] has disputed the payments with her bank and defaulted on the agreement termIn light of her stated medical reasons, and since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for the member
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/13/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/13/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementMember has not elected to exercise this optionHe is not entitled to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
[redacted] signed a month Personal Training Contract on July 13, The Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”)This provision is clearly outlined on page of the agreementFurther, [redacted] purchased personal training services in general, not the services of any specific individual trainer, which is also outlined in her Contract The fact that she has had multiple trainers does not entitle her to a refund or to terminate the agreement early without paying the termination fee These key terms were not only in the Contract, but also in the New Client Checklist in which she also acknowledged that she received and read a copy of her personal training ContractThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the Checklist (copies of the Agreement and New Client Checklist are included with this response) [redacted] is attempting to enforce another provision in her Contract that allows for early termination without a fee upon death or disability; however, the documentation she has provided does not meet that criteria [redacted] is not entitled to a refund or to terminate the Contract and abandon her contractual obligations unless she pays the termination fee [redacted] ’s options are to pay the termination fee or continue to avail herself of the personal training services we offer, which we stand ready to provide Our District Vice President personally contacted [redacted] , upgraded her membership at no cost to train with one of our Master TrainersWe will work with her to make sure we can reasonably accommodate her schedule and provide her with the service she contracted for if she will allow it
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his accountWe strive to provide excellent customer service to our members and we apologize if [redacted] feels the phone calls were excessive LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously receivedLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy, a cancellation was processed on May 20, and the balance of $was waivedThere will be no further billing for [redacted] ***’s membership and his account has been cancelled in good standingsWe believe this matter to be resolvedThank you
Management contacted [redacted] regarding her concerns with the cancellation of her monthly billed membership and her frustration with the lack of responsiveness by the staff at her local clubWe apologize for the experience she had and in no way condone such alleged behaviorLA Fitness strives to provide excellent customer service to both our members and guests and regret that she came away from the encounter feeling like our staff had not behaved professionally As a resolution, we have honored a cancellation with a full refund in the amount of $back to [redacted] Card on fileRefunds typically take 5-business days to complete [redacted] indicated she was satisfied with the follow up she receivedWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In early September I signed up for training sessions at the [redacted] location This is my LA fitness gym location, as I belong to a single location Prior to signing up, I visited all local locations during various rush hours and I chose [redacted] *** I did not choose the location at [redacted] because I was told my several employees that this is not really a gym but a racquetball court with machines in the hallways (which is true) Additionally, this location does not appear to have adequate parking or parking up to city code (lack of any marked spaces or marked handicap) I did not choose the [redacted] location because it is located in one of the most traffic congested bottlenecks in the [redacted] due to entrance to freeways (some mornings it takes over minutes to go miles) For these reasons, I signed up for a single location access at [redacted] At the time [redacted] at LA fitness [redacted] signed me up for a month contract where LAFitness was to provide me with training sessions three times a week, Tuesday through Thursday, in the mornings This was explicitly discussed with [redacted] that scheduling would be in the morning as I was unavailable at any other time [redacted] assured me that they have a full staff and therefore trainers in the morning would not be an issue On October 20th, I received a call from [redacted] and was informed that my trainer is no longer with the company (which later I found he was terminated for not following LA Fitness policy) [redacted] told me to continue morning sessions the only person available is a master trainer and that I would be required to pay more money I informed him that was not what we agreed on and I do not agree to pay more money LA Fitness REFUSED TO OFFER THE MASTER TRAINER AT NO CHARGE even though they did not have any other trainers to provide services in the morning [redacted] said he is personally going to handle this account and find someone to train with me He informed me he would follow up with me as soon as possible In fact, [redacted] never followed up with me I continued to regularly contact him and talk to him at the gym and was told the same thing "I don't know why you are complaining" and "you can afford to pay more so why don't you pay the master trainer" and similar comments He never located another trainer for either morning or night (at this point I was desperate to continue with trainings and would accommodate temporary evening sessions until someone in the morning was available) In November and December, I continued to follow up with [redacted] with on numerous occasions with no resultsI reached out to corporate to resolve the issue because I was continuing to be billed and LA Fitness was not performing its end of the contractThey would charge me on a monthly cycle, credit my account with sessions, but fail to schedule a trainer to fulfill the sessions Corporate made attempts to transfer me to another location, and I was flexibleHOWEVER, when I asked if they would upgrade me to a multiple location pass so I can visit other locations, they refused They informed me that I need to visit the local locations and that they would transfer my single member contract to that location once I made a decision I visited the [redacted] location again, not the location I signed up During the visit my car was hit on the driver side which will require an insurance claim I requested a tour of the location and was informed there is nothing to tour and that I am welcomed to walk around and see what they have I asked where the training room is and was told they don't have one and that this is really a racquetball location I informed corporate that this location is not what I signed up for and I would like to continue with [redacted] due to location of the gym During this time nobody followed up with me from [redacted] location I made attempts to work with corporate and they were unsuccessful in resolving the issue I was told a manager/supervisior would follow up with me and nothing, nobody ever called me I left several messages for [redacted] or [redacted] at corporate, she was handling my account, and she just simple stopped responding At this point in January, I was under the impression and believe that LA Fitness had no interest in resolving the issue or fulfilling its end of the contract They refused to perform unless I paid more money to obtain sessions in [redacted] ***, which is the location under my contract I joined a new gym and hired a new trainer at this point I tried to stop all payments for further billing with LA Fitness and contacted the [redacted] location to cancel my contract At this point, [redacted] was the manager and this was the FIRST TIME SHE WAS HEARING OF THE PROBLEM Therefore, LA Fitness cannot claim they have made attempts to resolve the problem when from November to February the manager at the [redacted] location was not even made aware of the problem even though I called [redacted] and Corporate numerous times Due to the disputes, LA Fitness produced a contract that provided I am binded for months THIS IS ABSOLUTELY INCORRECT, as I have an email below by [redacted] Vice President, on September 10, which provides that my contract would end at the end of the month cycle When I made attempts to terminate the monthly billing with [redacted] in [redacted] ***, she told me I am in a contract for months, again incorrect and that cancelation charges would be calculated based on the month contract My contract read months when I signed in and [redacted] sold me this is because of “technical difficulties” that they can’t mark months He assured me that once the first payment was processed they would update it to months The next day I received confirmation from the area Vice President that this would be changed to a month contract Due to my recent dispute with LA Fitness, I discovered it was never changed to months, and LA Fitness refused to honor the months until I showed them proof of the email and asked the case to be referred to the legal department for review DUE TO THESE ABUSIVE AND UNETHICAL BILLING PROCEDURES, CONTRACT ABUSE , ATTEMPTS TO MATERIALLY ALTER THE CONTRACT UNILATERALLY, ASKING FOR MORE MONEY, I have decided to report the business to Revdex.com and dispute all charges since October 20th when my trainer was fired and LA Fitness refused to perform its end of the contract unless I paid more money or altered the terms of other provisions in the contract I demand that LA Fitness terminate any further billing on this account and that all payments in dispute for sessions that were not fulfilled be refunded LA Fitness is not entitled to hide behind a contract as protection for abusing consumer rights LA Fitness is not entitled to claim that it performed its end of the contract as explained above.Regards, [redacted]
Our records indicate a cancellation was received via mail PM 12/22/No further billings will occurShould [redacted] *** wish to discuss his concerns further we encourage him to contact his home clubThank you
Email confirmation was sent to [redacted] on 12/2/confirming the cancellation that was processedNo further action will be takenThank you
[redacted] purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/4/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $219.20, beginning 7/4/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response) LA Fitness honored the voluntary cancellation provision of the Agreement, when member elected to process the cancellation, by completing the buy out on 10/3/Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refundPlease note that we are not contractually obligated to provide an alternative remedyNevertheless, our District Vice President has been in contact with [redacted] and [redacted] and have scheduled a time, based on their availability, to discuss this matter further
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Management spoke with Ms [redacted] regarding the monthly dues membership for [redacted] As a courtesy, we cancelled Ms [redacted] membership (no further charges) and issued Ms [redacted] a total refund of $Refunds typically could take up to 5-business days to complete and will be applied to MasterCard on fileWe believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] to discuss her concerns regarding the billing on the personal training membershipHowever, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to her concernsThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I filed complaint against LA Fitness on 8/27/4:34:PM with complaint ID [redacted] On 9/I received a notice that LA Fitness would refund me $I only received a $refund on my credit account, and still I have not received the remaining $refundI was not able to respond to the claim and mark it dissatisfied, and I did not see the option to do so on the Revdex.com platform Desired Outcome: Remaining $refund
LA Fitness has been in contact with member regarding her concerns and we have cancelled the remaining term of her personal training agreement with no further billing or obligation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The organization continues to be untruthful with their statementsWe have had exchanges over email and phoneLA Fitness continues to refuse responsibility for occurrence.Regards, [redacted]
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if, upon doctor’s orders, she cannot physically receive the services because of significant physical disability for a period in excess of six monthsLA Fitness has not received verification of such a disabilityThus, member is not entitled to terminate the agreement early without a feeMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor either of these cancellation provisions with evidence of such a disability or cancellation fee paymentOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted