Management spoke to member regarding her complaintAll though not obligated, as customer resolution, management agreed to refund $ Refunds typically take up to 5-days complete and will back to the [redacted] card on fileWe believe this matter to be resolved Thank you
Management spoke to [redacted] regarding the cancellation of her monthly billed membershipShe states she cancelled in October and no cancellation was received or processedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyAs a courtesy a cancellation was processed on 10/28/and no further billing will occurA refund in the amount of $back to the [redacted] on filerefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Member’s remaining personal training sessions have been linked to her new fitness membership and she has begun scheduling her remaining sessionsWe apologize for any inconvenience the delay in processing may have caused
Management contacted [redacted] regarding the incident that occurred during closing hoursWe apologize for the incident that occurred and informed him that all members are to vacate when the club closes as opposed to showering after the club has closesMember understandsThank you
Management spoke to MsKopec regarding the cancellation of her fitness membership it was agreed upon to process an immediate cancellation and issue a refund in the amount of $back to the [redacted] cardrefunds take about 5-business daysWe believe this matter to be resolvedThank you
Member and his wife met with the Personal Training Director on 9/9/They reviewed the terms of the agreement once again, all of which were presented and provided to member at the point of saleMember expressed that he mainly had some concerns with the personal trainer he had been working withWe set him up with a new personal trainer and member has resumed with the service
LA Fitness cancelled the remaining term of [redacted] 's personal training agreement with no further billing or obligation and we are in the process of issuing a refund (refund will be applied to the same account used for payment)Please allow 5-business days for the refund to post to his account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 1/14/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 2/14/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/26/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $216.67, beginning 6/26/16, for the remainder of the Initial TermHowever, member’s personal training agreement includes a provision that allows her to terminate the agreement early if she becomes totally physically disabledMember provided LA Fitness with evidence of such a disability, postmarked 1/13/Accordingly, we cancelled the remaining term of her personal training agreement with no further billing or obligationHowever, such a cancellation does not entitle member to a refund for dues billed prior to such cancellation request
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I was very pleased with the reply from the District manager [redacted] *** who was great Thank you Revdex.com for helping me have this matter resolved Regards, [redacted]
Management contacted Ms [redacted] to discuss her concerns with the billing on the monthly dues membership for [redacted] Based on that conversation, we understand that Ms [redacted] did authorize the registration and billing of the membership for Mr [redacted] However, she is now requesting to split both Mr [redacted] and Mr [redacted] from her accountAs a courtesy, we have removed and separated both memberships from Ms [redacted] ’s account to prevent any future billing to her accountMs [redacted] expressed appreciation for the follow up she received and voiced her intent to return to LA Fitness as a member in the near futureWe believe this matter to be resolvedThank you
Management contacted [redacted] regarding the incident that occurred between with our general managerWe apologize for the experience she may have had and assured her the incident will be addressed with staffNo further action will be takenThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me The business has taken action to resolve my dispute and has satisfied me by refunding money back to my account as agreedRegards, [redacted] ***
Management has made several attempts to contact [redacted] via phone and Email to discuss her concernsHowever, we have not received a return callWe encourage [redacted] *** to return our call so we can adequately respond to her concernsManagement provided his contact direct contact information to [redacted] via EmailThank you
There are no provisions in members’ personal training agreements that allow them to terminate their agreements early if they move, regardless of how far it may be from an LA Fitness locationTheir agreements do include a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our memberMembers may contact their local club or our Member Service department at [redacted] to process payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I filed a claim aganst L.AFitness at the small claims courtThe issue is not resolved Regards, [redacted] ***
The regular fitness membership and the personal training services are two separate memberships with separate membership agreementsThe regular fitness membership member purchased was a month to month agreement that allowed him to cancel at any timeHowever, member committed to a minimum initial term of months for personal training services, as outlined in our initial responseMember is not entitled to a refund
Management has made several attempts to contact [redacted] at the phone number provided to discuss her concerns that occurred during her time of joining at our gymWe have yet to receive a return callShould [redacted] like to resolve this issue we encourage her to return our call or contact her local gymThank you
After researching [redacted] claims, it is clear that in addition to the fully executed agreement (including a New Client Checklist that acknowledges she received a copy and reviewed all of the terms) it has been confirmed that Personal Training services were scheduled and used by [redacted] Account history also reflects that she contacted our Customer Service department previously to discuss her options regarding a medical cancellation At that time she was reminded of the Voluntary Cancelation provision which allows a member to cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement [redacted] elected not to take advantage of this provision, so the billing continued pursuant to the terms of the contractIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment A copy of the Agreement was also included in the Purchase Confirmation e-mail she received at the time of purchase Her Personal Training agreement has since defaulted due to non-payment, nevertheless LA Fitness will agree to release her from the original contracted term and waive the current balance of $Additionally, LA Fitness will not pursue her for the outstanding balance of $1,owed to satisfy the contracted term, but a refund is simply not warranted in this caseWe believe this to be a fair and reasonable resolution to this issue
Management spoke to member regarding her complaintAll though not obligated, as customer resolution, management agreed to refund $ Refunds typically take up to 5-days complete and will back to the [redacted] card on fileWe believe this matter to be resolved Thank you
Management spoke to [redacted] regarding the cancellation of her monthly billed membershipShe states she cancelled in October and no cancellation was received or processedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyAs a courtesy a cancellation was processed on 10/28/and no further billing will occurA refund in the amount of $back to the [redacted] on filerefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Member’s remaining personal training sessions have been linked to her new fitness membership and she has begun scheduling her remaining sessionsWe apologize for any inconvenience the delay in processing may have caused
Management contacted [redacted] regarding the incident that occurred during closing hoursWe apologize for the incident that occurred and informed him that all members are to vacate when the club closes as opposed to showering after the club has closesMember understandsThank you
Management spoke to MsKopec regarding the cancellation of her fitness membership it was agreed upon to process an immediate cancellation and issue a refund in the amount of $back to the [redacted] cardrefunds take about 5-business daysWe believe this matter to be resolvedThank you
Member and his wife met with the Personal Training Director on 9/9/They reviewed the terms of the agreement once again, all of which were presented and provided to member at the point of saleMember expressed that he mainly had some concerns with the personal trainer he had been working withWe set him up with a new personal trainer and member has resumed with the service
LA Fitness cancelled the remaining term of [redacted] 's personal training agreement with no further billing or obligation and we are in the process of issuing a refund (refund will be applied to the same account used for payment)Please allow 5-business days for the refund to post to his account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 1/14/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 2/14/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/26/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $216.67, beginning 6/26/16, for the remainder of the Initial TermHowever, member’s personal training agreement includes a provision that allows her to terminate the agreement early if she becomes totally physically disabledMember provided LA Fitness with evidence of such a disability, postmarked 1/13/Accordingly, we cancelled the remaining term of her personal training agreement with no further billing or obligationHowever, such a cancellation does not entitle member to a refund for dues billed prior to such cancellation request
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I was very pleased with the reply from the District manager [redacted] *** who was great Thank you Revdex.com for helping me have this matter resolved Regards, [redacted]
Management contacted Ms [redacted] to discuss her concerns with the billing on the monthly dues membership for [redacted] Based on that conversation, we understand that Ms [redacted] did authorize the registration and billing of the membership for Mr [redacted] However, she is now requesting to split both Mr [redacted] and Mr [redacted] from her accountAs a courtesy, we have removed and separated both memberships from Ms [redacted] ’s account to prevent any future billing to her accountMs [redacted] expressed appreciation for the follow up she received and voiced her intent to return to LA Fitness as a member in the near futureWe believe this matter to be resolvedThank you
Our position has not changedMember concerns were addressed in our initial response
Management contacted [redacted] regarding the incident that occurred between with our general managerWe apologize for the experience she may have had and assured her the incident will be addressed with staffNo further action will be takenThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me The business has taken action to resolve my dispute and has satisfied me by refunding money back to my account as agreedRegards, [redacted] ***
Management has made several attempts to contact [redacted] via phone and Email to discuss her concernsHowever, we have not received a return callWe encourage [redacted] *** to return our call so we can adequately respond to her concernsManagement provided his contact direct contact information to [redacted] via EmailThank you
There are no provisions in members’ personal training agreements that allow them to terminate their agreements early if they move, regardless of how far it may be from an LA Fitness locationTheir agreements do include a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our memberMembers may contact their local club or our Member Service department at [redacted] to process payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I filed a claim aganst L.AFitness at the small claims courtThe issue is not resolved Regards, [redacted] ***
The regular fitness membership and the personal training services are two separate memberships with separate membership agreementsThe regular fitness membership member purchased was a month to month agreement that allowed him to cancel at any timeHowever, member committed to a minimum initial term of months for personal training services, as outlined in our initial responseMember is not entitled to a refund
Management has made several attempts to contact [redacted] at the phone number provided to discuss her concerns that occurred during her time of joining at our gymWe have yet to receive a return callShould [redacted] like to resolve this issue we encourage her to return our call or contact her local gymThank you
After researching [redacted] claims, it is clear that in addition to the fully executed agreement (including a New Client Checklist that acknowledges she received a copy and reviewed all of the terms) it has been confirmed that Personal Training services were scheduled and used by [redacted] Account history also reflects that she contacted our Customer Service department previously to discuss her options regarding a medical cancellation At that time she was reminded of the Voluntary Cancelation provision which allows a member to cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement [redacted] elected not to take advantage of this provision, so the billing continued pursuant to the terms of the contractIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment A copy of the Agreement was also included in the Purchase Confirmation e-mail she received at the time of purchase Her Personal Training agreement has since defaulted due to non-payment, nevertheless LA Fitness will agree to release her from the original contracted term and waive the current balance of $Additionally, LA Fitness will not pursue her for the outstanding balance of $1,owed to satisfy the contracted term, but a refund is simply not warranted in this caseWe believe this to be a fair and reasonable resolution to this issue