Management contacted Mrs [redacted] regarding her concerns and experience at the [redacted] / [redacted] locationWe appreciate our member’s feedback and concerns regarding our facility and her experience with our group fitness classesWe regret that Mrs [redacted] came away from a situation feeling like a local staff member acted in an unprofessional mannerLA Fitness strives to provide excellent customer service to our members and guestsAs a courtesy, a refund of $of the initiation fee and $of monthly dues was processedRefunds typically take 5-business days to complete and will be processed back to the Visa card on fileMrs [redacted] expressed appreciation for the follow up she receivedWe believe this matter to be resolvedThank you
Management spoke with Ms [redacted] regarding her concernsWe provided an approximate date of 12/1/when we anticipate the pool reopeningIf any changes, management will contact Ms [redacted] Ms [redacted] is happy with follow up callThank you
Member states that he was mislead at the POS regarding freeze fee / policies at the POSMember seeking (billing adjustment) refundManagement contacted member regarding his issue and agreed to refund back to the [redacted] card onfileRefund can take up to 5-days Management also informed member that service issues will be addressed We believe this matter to be resolved
Management was able to speak with Ms [redacted] directly regarding her concerns with the cancellation options for her monthly dues membershipAs provided in our previous response, our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occurThere was no history of a receipt of such a cancellation for Ms [redacted] ’s membershipNevertheless, a cancellation was completed and with no future charges on 11/28/We believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membershipWe encourage [redacted] to return our call to resolve any issues she might haveThank you
LA Fitness cancelled the remaining term of member's personal training agreement on 3/6/with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 4/6/15, for the remainder of the Initial Term (a copy of the Agreement is included with this response) Member’s personal training agreement included a provision that allowed him to terminate the agreement early without a fee if he became unable to avail himself of a substantial portion of the services because of disabilityOur records do not reflect that member provided evidence verifying such a disabilityThus, member was properly billed in accordance with the terms of the Agreement and is not entitled to a refundHowever, as of the time of this response, member has disputed the payments with his bank and defaulted under the Agreement Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his AgreementAdditionally, LA Fitness will no longer attempt to call or pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] regarding the cancellation of her monthly billed membershipShe claims to have made several attempts to cancel since October of However our records indicate we did not receive a cancellation noticeNever the less an immediate cancellation has been processed and no further billing will occur A refund in the amount of $149.95has been refunded back to the [redacted] Refunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refunds applied to the same account used for payment)Member's credit is not affected as LA Fitness does not report to any credit agencies or bureaus
Management spoke with Mr [redacted] regarding the cancellations of his paid in full membershipsAs a courtesy, management cancelled his paid in full membership as well as Tabitha's paid in full membershipWe also processed two prorated refunds in the amounts of $and $Refunds typically could take up to 5-business days to completeWe believe this matter to be resolvedThank you
LA Fitness cancelled member’s personal training membership with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)With regard to the two charges in August, member’s dues from July returned declined from her bank and were rebilled in August
Our District Operations Manager contacted member regarding her concerns and, in light of the service issues she experienced, we have cancelled the remaining term of her personal training agreement with no further billing or obligation
LA Fitness is in the process of refunding $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management spoke with Ms [redacted] regarding her concerns As a courtesy, we agreed to cancel her membership and process a full refund in the amount of $ Refunds typically could take up to 5-business days to complete and will go back to the Visa Card on fileWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 11/24/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 12/22/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIt should also be noted that we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balanceWe were not contractually obligated to do so, but this was done as a customer service consideration for our memberHowever, she hasn’t taken advantage of the offer as of the time of this responseLA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Consistent with [redacted] state law, member’s personal training agreement includes a provision that allows her to terminate the agreement early, without any fees, if she becomes permanently disabledHowever, LA Fitness has not received evidence of such a disabilityThus member, is not entitled to a refund or to terminate the agreement early without a fee It should be noted that member’s accumulated sessions will be available for her to use when she is able to resume with the serviceNevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we also include in all of our personal training agreements a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted when she is ready to resume with the service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Even though I never canceled my membership, but whateverI feel it would be best for me to locate another gym facility (not LA Fitness) that the people are nicer and not rudeI will no longer recommend LA Fitness to none of my friends or co-workers like we used to So you can close this case, I am glad that at least I did get a refund for the two months we didn't go Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted]
Management contacted Mrs [redacted] regarding her concerns and experience at the [redacted] / [redacted] locationWe appreciate our member’s feedback and concerns regarding our facility and her experience with our group fitness classesWe regret that Mrs [redacted] came away from a situation feeling like a local staff member acted in an unprofessional mannerLA Fitness strives to provide excellent customer service to our members and guestsAs a courtesy, a refund of $of the initiation fee and $of monthly dues was processedRefunds typically take 5-business days to complete and will be processed back to the Visa card on fileMrs [redacted] expressed appreciation for the follow up she receivedWe believe this matter to be resolvedThank you
Member received credit in the amount of $for the 12/20/billing from her bank
Management spoke with Ms [redacted] regarding her concernsWe provided an approximate date of 12/1/when we anticipate the pool reopeningIf any changes, management will contact Ms [redacted] Ms [redacted] is happy with follow up callThank you
Member states that he was mislead at the POS regarding freeze fee / policies at the POSMember seeking (billing adjustment) refundManagement contacted member regarding his issue and agreed to refund back to the [redacted] card onfileRefund can take up to 5-days Management also informed member that service issues will be addressed We believe this matter to be resolved
Management was able to speak with Ms [redacted] directly regarding her concerns with the cancellation options for her monthly dues membershipAs provided in our previous response, our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occurThere was no history of a receipt of such a cancellation for Ms [redacted] ’s membershipNevertheless, a cancellation was completed and with no future charges on 11/28/We believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membershipWe encourage [redacted] to return our call to resolve any issues she might haveThank you
LA Fitness cancelled the remaining term of member's personal training agreement on 3/6/with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 4/6/15, for the remainder of the Initial Term (a copy of the Agreement is included with this response) Member’s personal training agreement included a provision that allowed him to terminate the agreement early without a fee if he became unable to avail himself of a substantial portion of the services because of disabilityOur records do not reflect that member provided evidence verifying such a disabilityThus, member was properly billed in accordance with the terms of the Agreement and is not entitled to a refundHowever, as of the time of this response, member has disputed the payments with his bank and defaulted under the Agreement Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his AgreementAdditionally, LA Fitness will no longer attempt to call or pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] regarding the cancellation of her monthly billed membershipShe claims to have made several attempts to cancel since October of However our records indicate we did not receive a cancellation noticeNever the less an immediate cancellation has been processed and no further billing will occur A refund in the amount of $149.95has been refunded back to the [redacted] Refunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refunds applied to the same account used for payment)Member's credit is not affected as LA Fitness does not report to any credit agencies or bureaus
Management spoke with Mr [redacted] regarding the cancellations of his paid in full membershipsAs a courtesy, management cancelled his paid in full membership as well as Tabitha's paid in full membershipWe also processed two prorated refunds in the amounts of $and $Refunds typically could take up to 5-business days to completeWe believe this matter to be resolvedThank you
LA Fitness cancelled member’s personal training membership with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)With regard to the two charges in August, member’s dues from July returned declined from her bank and were rebilled in August
Our District Operations Manager contacted member regarding her concerns and, in light of the service issues she experienced, we have cancelled the remaining term of her personal training agreement with no further billing or obligation
LA Fitness is in the process of refunding $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management spoke with Ms [redacted] regarding her concerns As a courtesy, we agreed to cancel her membership and process a full refund in the amount of $ Refunds typically could take up to 5-business days to complete and will go back to the Visa Card on fileWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 11/24/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 12/22/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIt should also be noted that we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balanceWe were not contractually obligated to do so, but this was done as a customer service consideration for our memberHowever, she hasn’t taken advantage of the offer as of the time of this responseLA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Consistent with [redacted] state law, member’s personal training agreement includes a provision that allows her to terminate the agreement early, without any fees, if she becomes permanently disabledHowever, LA Fitness has not received evidence of such a disabilityThus member, is not entitled to a refund or to terminate the agreement early without a fee It should be noted that member’s accumulated sessions will be available for her to use when she is able to resume with the serviceNevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we also include in all of our personal training agreements a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted when she is ready to resume with the service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Even though I never canceled my membership, but whateverI feel it would be best for me to locate another gym facility (not LA Fitness) that the people are nicer and not rudeI will no longer recommend LA Fitness to none of my friends or co-workers like we used to So you can close this case, I am glad that at least I did get a refund for the two months we didn't go Regards, [redacted] ***
Our Personal Training Director contacted member regarding her concerns, set her up with a new personal trainer and she has resumed with the service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted]