Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/3/(the “Initial Term”)Member agreed to pay a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe paid $on the day she enrolled and authorized a payment for the remaining balance of $on 8/12/She further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 9/3/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and confirming e-mail are included with this response) Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to [redacted] regarding the incident that occurred with an employee at our [redacted] locationWe apologize for the incident that occurred and the issues have been addressed accordingly with staff [redacted] is satisfied with the follow upNo further action will be takenThank you
Our District Vice President, [redacted] *., contacted [redacted] regarding her concernsShe expressed concerns with the way her situation was handled at the corporate level and felt that no one was following up with herHowever, [redacted] stated that she liked her trainer, loved her Master Trainer [redacted] * and would like to keep the training if her monthly dues payments could be frozen until she recovered from her foot injury [redacted] informed [redacted] that her personal training agreement does not include a freeze option but that her unused sessions would roll over, would remain available for her to use when she was able to resume training and our personal trainers could help her rehabilitate her foot, working around the injury Nevertheless, should [redacted] still elect to cancel her personal training agreement, LA Fitness would allow her to terminate her agreement early, without fee, upon her furnishing verification of disability by a physician directly to *** [redacted] will contact [redacted] directly upon her deciding what she would elect to do
We have made several attempts to contact Mr [redacted] -***regarding the cancellation of his monthly billed membershipOur recordsindicate he was informed of the cancellation procedures on 11/10/when hespoke to managementWe have yet to receive a cancellation requestHowever asa courtesy an immediate cancellation will be processed to ensure no furtherbillings will occurNo refund is owed at this timeShould Mr [redacted] -***wish to discuss this further please return our callThank you
The first page of the personal training agreement reflects a day right to cancel in accordance with [redacted] state lawHowever, LA Fitness includes a day right to cancel in the personal training agreement as a customer service consideration for our members to allow them additional time to review the agreement and use the service should they still choose to cancel the agreement
Management spoke to [redacted] regarding the sales calls she was receivingWe apologized for the excessive calls she received and assured her that her contact information has been removedShe was satisfied with the follow upThank you
I am surprised as to how LA Fitness is indulging in such forgery actsThe report that is showing my sessions is all fake and the dates in April is all unrealI would like to see the entry dates in the system by the trainer for all these fake dates that has been attached in the emailThese dates are all incorrect.I was never told about any online training account and in the first place per the legal contract they should have sent me an email confirmation asking me to log online to open an account and track my training sessions and progress Nothing of that sort was sent to meNeither there was any email confirmation sent to me after completion of the training sessionsI had a gut feeling that the trainer was a fake guy and thats how I used to communicate with him on my phone with text messages to have records of all the sessions that I am doing with himMost of the time he will not show up and would lie to me that his phone had gone bad , his leg is hurting , he has to take his sister for graduation ceremonyThe most unprofessional experience I ever had I would like to let LA Fitness authorities know that the Director of the training department along with the trainer ( who claimed to me to be to be the Head Trainer ) are cheating the clients as evident in all the social posts and comments that we get to seeI was cheated too, there was no online records maintained and I have been requesting it from day one and they have been falsely telling me that they are giving me free sessionsI am wasting my time with people involved in treachery and forgery actsThere needs to be legal action taken against LA Fitness for cheating me , not following the legal contract rules by hiding information on the existing online account for training sessions and faking my session report without my consensus and not following a proper reporting of the entry and completion of the sessions which I have been requesting from day one Thanks ! Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Management contacted [redacted] regarding the cancellation of her monthly billed fitness membershipsShe claims to have cancelled several times and had unsuccessful attempts obtaining our cancellation form online as wellNo such cancellation request was received and therefore resulted in her monthly dues being billedLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly With that being said, due to [redacted] several attempts to cancel we have processed an immediate cancellation per her request and as a courtesy, issued a refund in the amount of $back to the [redacted] card on fileRefunds take about 5-business days to be refunded backMember is satisfiedThank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, upon doctor’s order, member cannot physically receive the services because of significant physical disability for a period in excess of monthsLA Fitness received reasonable evidence of such a disability, postmarked 2/29/We cancelled the remaining term of her personal training agreement accordinglyHowever, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation dateIt should be noted that member’s regular monthly billing of $for 3/7/had already been processed as of the time of the cancellationA refund was processed for that payment on 3/9/(refund applied to the same account used for payment)
LA Fitness contacted member regarding her concernsShe paid the cancellation fee on the same day that her regualr monthly dues payment of $was chargedWe processed a refund in the amount of $(half of the payment) to resolve her dispute
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Management contacted [redacted] regarding concerns related to the price of childcare offered at time of primary members sign up, verses the price when childcare was addedMember stated that she was advised that price of childcare would be $per month, regardless of when it is added We apologize for the experience when attempting to resolve this issue at the club with the local managementAs courtesy, childcare membership price was reduced to $per month for future billingA refund was processed for $to the [redacted] on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am in legitimate need of a personal trainer and I appreciate the explanation provided In the unlikely event that I sign another contract with this business, I will not accept the salesman ' s representation at face value and will insist on signing a printed copy of the contract Regards, [redacted]
Member’s personal training agreement clearly states that the training sessions expire days after the end of the EFT/CC payments agreementShe is not entitled to a refund of expired training sessionsNevertheless, LA Fitness contacted member and informed her that she could reinstate her personal training membership, downgrade her sessions from to per month and we would add back the training sessions that have expiredHowever, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor this offer should member elect to take advantage of it at later date
Management spoke to [redacted] regarding her concerns with the encounter she had with staff members at the [redacted] locationLA Fitness strives to provide excellent customer service to our members and guestsWe have apologized to [redacted] for the inconvenience related to this incident and regret that she came away from the encounter feeling like our staff had not behaved professionally As a courtesy, we have issued a refund in the amount of $back to the checking account on fileThe refund process was completed on July 26, [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressedWe believe this matter to be resolved at this timeThank you
Management spoke to [redacted] on behalf of [redacted] monthly billed fitness membershipDue to some confusion at the time of joining her agreement was explained to her and we offered to add on guest privileges at the point of sale rate of $per month and waive the first and last months fee of $ Typically it would be per month after the point of saleShe agreed and the amenity has been added to her membershipMember is satisfied and all issues have been addressedThank you
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training with no further billing or obligationIn addition, refunds were processed for all dues billed after October
Management has been in communication with [redacted] via email to discuss her concerns regarding her experiences with local staff and the billing on her membershipManagement expressed to [redacted] the urgency in which we address any concerns related to an experience with a staff member, when a member feels they did not behave in a professional manner We have confirmed with documentation to [redacted] in our email correspondence, that her membership was placed in a revoked status due to non-payment and not by any specific staff member she had an interaction withA comprehensive email was also sent with the details for both [redacted] billing on her membership and the billing on her mother’s account as well We have provided [redacted] with direct contact information should she have any additional concerns or questions related to her membership and we will continue to try to support this memberThank you
Our District Vice President, [redacted] has been in contact with member regarding her concernsHer personal training agreement includes a cancellation provision that allows her to terminate the agreement early, without a fee if, upon a doctor’s order, she cannot physically receive the services because of significant physical disability for a period in excess of days Member informed [redacted] that she would either provide a letter from her doctor confirming such a disability to terminate the agreement early or call him to schedule with another trainer
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/3/(the “Initial Term”)Member agreed to pay a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe paid $on the day she enrolled and authorized a payment for the remaining balance of $on 8/12/She further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 9/3/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and confirming e-mail are included with this response) Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to [redacted] regarding the incident that occurred with an employee at our [redacted] locationWe apologize for the incident that occurred and the issues have been addressed accordingly with staff [redacted] is satisfied with the follow upNo further action will be takenThank you
Our District Vice President, [redacted] *., contacted [redacted] regarding her concernsShe expressed concerns with the way her situation was handled at the corporate level and felt that no one was following up with herHowever, [redacted] stated that she liked her trainer, loved her Master Trainer [redacted] * and would like to keep the training if her monthly dues payments could be frozen until she recovered from her foot injury [redacted] informed [redacted] that her personal training agreement does not include a freeze option but that her unused sessions would roll over, would remain available for her to use when she was able to resume training and our personal trainers could help her rehabilitate her foot, working around the injury Nevertheless, should [redacted] still elect to cancel her personal training agreement, LA Fitness would allow her to terminate her agreement early, without fee, upon her furnishing verification of disability by a physician directly to *** [redacted] will contact [redacted] directly upon her deciding what she would elect to do
We have made several attempts to contact Mr [redacted] -***regarding the cancellation of his monthly billed membershipOur recordsindicate he was informed of the cancellation procedures on 11/10/when hespoke to managementWe have yet to receive a cancellation requestHowever asa courtesy an immediate cancellation will be processed to ensure no furtherbillings will occurNo refund is owed at this timeShould Mr [redacted] -***wish to discuss this further please return our callThank you
The first page of the personal training agreement reflects a day right to cancel in accordance with [redacted] state lawHowever, LA Fitness includes a day right to cancel in the personal training agreement as a customer service consideration for our members to allow them additional time to review the agreement and use the service should they still choose to cancel the agreement
Management spoke to [redacted] regarding the sales calls she was receivingWe apologized for the excessive calls she received and assured her that her contact information has been removedShe was satisfied with the follow upThank you
I am surprised as to how LA Fitness is indulging in such forgery actsThe report that is showing my sessions is all fake and the dates in April is all unrealI would like to see the entry dates in the system by the trainer for all these fake dates that has been attached in the emailThese dates are all incorrect.I was never told about any online training account and in the first place per the legal contract they should have sent me an email confirmation asking me to log online to open an account and track my training sessions and progress Nothing of that sort was sent to meNeither there was any email confirmation sent to me after completion of the training sessionsI had a gut feeling that the trainer was a fake guy and thats how I used to communicate with him on my phone with text messages to have records of all the sessions that I am doing with himMost of the time he will not show up and would lie to me that his phone had gone bad , his leg is hurting , he has to take his sister for graduation ceremonyThe most unprofessional experience I ever had I would like to let LA Fitness authorities know that the Director of the training department along with the trainer ( who claimed to me to be to be the Head Trainer ) are cheating the clients as evident in all the social posts and comments that we get to seeI was cheated too, there was no online records maintained and I have been requesting it from day one and they have been falsely telling me that they are giving me free sessionsI am wasting my time with people involved in treachery and forgery actsThere needs to be legal action taken against LA Fitness for cheating me , not following the legal contract rules by hiding information on the existing online account for training sessions and faking my session report without my consensus and not following a proper reporting of the entry and completion of the sessions which I have been requesting from day one Thanks ! Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Management contacted [redacted] regarding the cancellation of her monthly billed fitness membershipsShe claims to have cancelled several times and had unsuccessful attempts obtaining our cancellation form online as wellNo such cancellation request was received and therefore resulted in her monthly dues being billedLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly With that being said, due to [redacted] several attempts to cancel we have processed an immediate cancellation per her request and as a courtesy, issued a refund in the amount of $back to the [redacted] card on fileRefunds take about 5-business days to be refunded backMember is satisfiedThank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, upon doctor’s order, member cannot physically receive the services because of significant physical disability for a period in excess of monthsLA Fitness received reasonable evidence of such a disability, postmarked 2/29/We cancelled the remaining term of her personal training agreement accordinglyHowever, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation dateIt should be noted that member’s regular monthly billing of $for 3/7/had already been processed as of the time of the cancellationA refund was processed for that payment on 3/9/(refund applied to the same account used for payment)
LA Fitness contacted member regarding her concernsShe paid the cancellation fee on the same day that her regualr monthly dues payment of $was chargedWe processed a refund in the amount of $(half of the payment) to resolve her dispute
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Management contacted [redacted] regarding concerns related to the price of childcare offered at time of primary members sign up, verses the price when childcare was addedMember stated that she was advised that price of childcare would be $per month, regardless of when it is added We apologize for the experience when attempting to resolve this issue at the club with the local managementAs courtesy, childcare membership price was reduced to $per month for future billingA refund was processed for $to the [redacted] on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am in legitimate need of a personal trainer and I appreciate the explanation provided In the unlikely event that I sign another contract with this business, I will not accept the salesman ' s representation at face value and will insist on signing a printed copy of the contract Regards, [redacted]
Member’s personal training agreement clearly states that the training sessions expire days after the end of the EFT/CC payments agreementShe is not entitled to a refund of expired training sessionsNevertheless, LA Fitness contacted member and informed her that she could reinstate her personal training membership, downgrade her sessions from to per month and we would add back the training sessions that have expiredHowever, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor this offer should member elect to take advantage of it at later date
Member's remaining sessions are available for him to utilize
Management spoke to [redacted] regarding her concerns with the encounter she had with staff members at the [redacted] locationLA Fitness strives to provide excellent customer service to our members and guestsWe have apologized to [redacted] for the inconvenience related to this incident and regret that she came away from the encounter feeling like our staff had not behaved professionally As a courtesy, we have issued a refund in the amount of $back to the checking account on fileThe refund process was completed on July 26, [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressedWe believe this matter to be resolved at this timeThank you
Management spoke to [redacted] on behalf of [redacted] monthly billed fitness membershipDue to some confusion at the time of joining her agreement was explained to her and we offered to add on guest privileges at the point of sale rate of $per month and waive the first and last months fee of $ Typically it would be per month after the point of saleShe agreed and the amenity has been added to her membershipMember is satisfied and all issues have been addressedThank you
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training with no further billing or obligationIn addition, refunds were processed for all dues billed after October
Management has been in communication with [redacted] via email to discuss her concerns regarding her experiences with local staff and the billing on her membershipManagement expressed to [redacted] the urgency in which we address any concerns related to an experience with a staff member, when a member feels they did not behave in a professional manner We have confirmed with documentation to [redacted] in our email correspondence, that her membership was placed in a revoked status due to non-payment and not by any specific staff member she had an interaction withA comprehensive email was also sent with the details for both [redacted] billing on her membership and the billing on her mother’s account as well We have provided [redacted] with direct contact information should she have any additional concerns or questions related to her membership and we will continue to try to support this memberThank you
Our District Vice President, [redacted] has been in contact with member regarding her concernsHer personal training agreement includes a cancellation provision that allows her to terminate the agreement early, without a fee if, upon a doctor’s order, she cannot physically receive the services because of significant physical disability for a period in excess of days Member informed [redacted] that she would either provide a letter from her doctor confirming such a disability to terminate the agreement early or call him to schedule with another trainer