Management spoke to [redacted] r on 5/6/and explained to her that in order to use our Signature locations their is an interclub feeShe has been advised that her type of membership does not have access to our Signature locations unless this fee is paidMember understandsNo further action will be taken
Our District Vice President, [redacted] *., contacted [redacted] regarding her concernsShe expressed concerns with the way her situation was handled at the corporate level and felt that no one was following up with herHowever, [redacted] stated that she liked her trainer, loved her Master Trainer [redacted] * and would like to keep the training if her monthly dues payments could be frozen until she recovered from her foot injury [redacted] informed [redacted] that her personal training agreement does not include a freeze option but that her unused sessions would roll over, would remain available for her to use when she was able to resume training and our personal trainers could help her rehabilitate her foot, working around the injury Nevertheless, should [redacted] still elect to cancel her personal training agreement, LA Fitness would allow her to terminate her agreement early, without fee, upon her furnishing verification of disability by a physician directly to *** [redacted] will contact [redacted] directly upon her deciding what she would elect to do
Management contacted [redacted] regarding the cancellation of her monthly billed fitness membershipsShe claims to have cancelled several times and had unsuccessful attempts obtaining our cancellation form online as wellNo such cancellation request was received and therefore resulted in her monthly dues being billedLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly With that being said, due to [redacted] several attempts to cancel we have processed an immediate cancellation per her request and as a courtesy, issued a refund in the amount of $back to the [redacted] card on fileRefunds take about 5-business days to be refunded backMember is satisfiedThank you
We have made several attempts to contact Mr [redacted] -***regarding the cancellation of his monthly billed membershipOur recordsindicate he was informed of the cancellation procedures on 11/10/when hespoke to managementWe have yet to receive a cancellation requestHowever asa courtesy an immediate cancellation will be processed to ensure no furtherbillings will occurNo refund is owed at this timeShould Mr [redacted] -***wish to discuss this further please return our callThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I am surprised as to how LA Fitness is indulging in such forgery actsThe report that is showing my sessions is all fake and the dates in April is all unrealI would like to see the entry dates in the system by the trainer for all these fake dates that has been attached in the emailThese dates are all incorrect.I was never told about any online training account and in the first place per the legal contract they should have sent me an email confirmation asking me to log online to open an account and track my training sessions and progress Nothing of that sort was sent to meNeither there was any email confirmation sent to me after completion of the training sessionsI had a gut feeling that the trainer was a fake guy and thats how I used to communicate with him on my phone with text messages to have records of all the sessions that I am doing with himMost of the time he will not show up and would lie to me that his phone had gone bad , his leg is hurting , he has to take his sister for graduation ceremonyThe most unprofessional experience I ever had I would like to let LA Fitness authorities know that the Director of the training department along with the trainer ( who claimed to me to be to be the Head Trainer ) are cheating the clients as evident in all the social posts and comments that we get to seeI was cheated too, there was no online records maintained and I have been requesting it from day one and they have been falsely telling me that they are giving me free sessionsI am wasting my time with people involved in treachery and forgery actsThere needs to be legal action taken against LA Fitness for cheating me , not following the legal contract rules by hiding information on the existing online account for training sessions and faking my session report without my consensus and not following a proper reporting of the entry and completion of the sessions which I have been requesting from day one Thanks ! Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Management spoke to [redacted] regarding the sales calls she was receivingWe apologized for the excessive calls she received and assured her that her contact information has been removedShe was satisfied with the follow upThank you
LA Fitness contacted member regarding her concernsShe paid the cancellation fee on the same day that her regualr monthly dues payment of $was chargedWe processed a refund in the amount of $(half of the payment) to resolve her dispute
Management contacted [redacted] regarding concerns related to the price of childcare offered at time of primary members sign up, verses the price when childcare was addedMember stated that she was advised that price of childcare would be $per month, regardless of when it is added We apologize for the experience when attempting to resolve this issue at the club with the local managementAs courtesy, childcare membership price was reduced to $per month for future billingA refund was processed for $to the [redacted] on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
The first page of the personal training agreement reflects a day right to cancel in accordance with [redacted] state lawHowever, LA Fitness includes a day right to cancel in the personal training agreement as a customer service consideration for our members to allow them additional time to review the agreement and use the service should they still choose to cancel the agreement
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, upon doctor’s order, member cannot physically receive the services because of significant physical disability for a period in excess of monthsLA Fitness received reasonable evidence of such a disability, postmarked 2/29/We cancelled the remaining term of her personal training agreement accordinglyHowever, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation dateIt should be noted that member’s regular monthly billing of $for 3/7/had already been processed as of the time of the cancellationA refund was processed for that payment on 3/9/(refund applied to the same account used for payment)
Management spoke to [redacted] regarding the incident that occurred with an employee at our [redacted] locationWe apologize for the incident that occurred and the issues have been addressed accordingly with staff [redacted] is satisfied with the follow upNo further action will be takenThank you
Our District Vice President, [redacted] has been in contact with member regarding her concernsHer personal training agreement includes a cancellation provision that allows her to terminate the agreement early, without a fee if, upon a doctor’s order, she cannot physically receive the services because of significant physical disability for a period in excess of days Member informed [redacted] that she would either provide a letter from her doctor confirming such a disability to terminate the agreement early or call him to schedule with another trainer
Management spoke to [redacted] on 10/15/regarding the charges for her monthly billed membershipAfter explaining the charges and what is owed, an overpayment in the amount of is currently on her membership as a credit which will be applied towards the monthly dues for October Member understands the charges and has agreed to leave the overpayment as a credit Member is satisfied
Management spoke to [redacted] regarding the misunderstanding that occurred at the time of joiningWe apologize for the misunderstanding and agreed to refund $back to the [redacted] card due to overbillingRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I am waiting for an additional of months of child care payments to be credited The manager advised me he would issue more credits and when that is done I will consider the matter resolved When the credit shows up in my account I will accept claimants response] Regards, [redacted]
Our District Vice President attempted to contact member regarding her concernsHis call was returned by member’s husband and we agreed to cancel the remaining term of member’s personal training agreement with no further billing or obligation
Management spoke to [redacted] regarding the cancellation of his monthly billed membershipHe claims to have made several attempts to cancel and is still being billedAn immediate cancellation was processed on 11/13/and the balance at that time in the amount of $was waivedA refund in the amount of $was also processed back to the [redacted] Refunds take about 5-business days to be refundedThank you
Management has been in communication with [redacted] via email to discuss her concerns regarding her experiences with local staff and the billing on her membershipManagement expressed to [redacted] the urgency in which we address any concerns related to an experience with a staff member, when a member feels they did not behave in a professional manner We have confirmed with documentation to [redacted] in our email correspondence, that her membership was placed in a revoked status due to non-payment and not by any specific staff member she had an interaction withA comprehensive email was also sent with the details for both [redacted] billing on her membership and the billing on her mother’s account as well We have provided [redacted] with direct contact information should she have any additional concerns or questions related to her membership and we will continue to try to support this memberThank you
Management spoke to [redacted] r on 5/6/and explained to her that in order to use our Signature locations their is an interclub feeShe has been advised that her type of membership does not have access to our Signature locations unless this fee is paidMember understandsNo further action will be taken
Our District Vice President, [redacted] *., contacted [redacted] regarding her concernsShe expressed concerns with the way her situation was handled at the corporate level and felt that no one was following up with herHowever, [redacted] stated that she liked her trainer, loved her Master Trainer [redacted] * and would like to keep the training if her monthly dues payments could be frozen until she recovered from her foot injury [redacted] informed [redacted] that her personal training agreement does not include a freeze option but that her unused sessions would roll over, would remain available for her to use when she was able to resume training and our personal trainers could help her rehabilitate her foot, working around the injury Nevertheless, should [redacted] still elect to cancel her personal training agreement, LA Fitness would allow her to terminate her agreement early, without fee, upon her furnishing verification of disability by a physician directly to *** [redacted] will contact [redacted] directly upon her deciding what she would elect to do
Management contacted [redacted] regarding the cancellation of her monthly billed fitness membershipsShe claims to have cancelled several times and had unsuccessful attempts obtaining our cancellation form online as wellNo such cancellation request was received and therefore resulted in her monthly dues being billedLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly With that being said, due to [redacted] several attempts to cancel we have processed an immediate cancellation per her request and as a courtesy, issued a refund in the amount of $back to the [redacted] card on fileRefunds take about 5-business days to be refunded backMember is satisfiedThank you
We have made several attempts to contact Mr [redacted] -***regarding the cancellation of his monthly billed membershipOur recordsindicate he was informed of the cancellation procedures on 11/10/when hespoke to managementWe have yet to receive a cancellation requestHowever asa courtesy an immediate cancellation will be processed to ensure no furtherbillings will occurNo refund is owed at this timeShould Mr [redacted] -***wish to discuss this further please return our callThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I am surprised as to how LA Fitness is indulging in such forgery actsThe report that is showing my sessions is all fake and the dates in April is all unrealI would like to see the entry dates in the system by the trainer for all these fake dates that has been attached in the emailThese dates are all incorrect.I was never told about any online training account and in the first place per the legal contract they should have sent me an email confirmation asking me to log online to open an account and track my training sessions and progress Nothing of that sort was sent to meNeither there was any email confirmation sent to me after completion of the training sessionsI had a gut feeling that the trainer was a fake guy and thats how I used to communicate with him on my phone with text messages to have records of all the sessions that I am doing with himMost of the time he will not show up and would lie to me that his phone had gone bad , his leg is hurting , he has to take his sister for graduation ceremonyThe most unprofessional experience I ever had I would like to let LA Fitness authorities know that the Director of the training department along with the trainer ( who claimed to me to be to be the Head Trainer ) are cheating the clients as evident in all the social posts and comments that we get to seeI was cheated too, there was no online records maintained and I have been requesting it from day one and they have been falsely telling me that they are giving me free sessionsI am wasting my time with people involved in treachery and forgery actsThere needs to be legal action taken against LA Fitness for cheating me , not following the legal contract rules by hiding information on the existing online account for training sessions and faking my session report without my consensus and not following a proper reporting of the entry and completion of the sessions which I have been requesting from day one Thanks ! Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Management spoke to [redacted] regarding the sales calls she was receivingWe apologized for the excessive calls she received and assured her that her contact information has been removedShe was satisfied with the follow upThank you
LA Fitness contacted member regarding her concernsShe paid the cancellation fee on the same day that her regualr monthly dues payment of $was chargedWe processed a refund in the amount of $(half of the payment) to resolve her dispute
Management contacted [redacted] regarding concerns related to the price of childcare offered at time of primary members sign up, verses the price when childcare was addedMember stated that she was advised that price of childcare would be $per month, regardless of when it is added We apologize for the experience when attempting to resolve this issue at the club with the local managementAs courtesy, childcare membership price was reduced to $per month for future billingA refund was processed for $to the [redacted] on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
The first page of the personal training agreement reflects a day right to cancel in accordance with [redacted] state lawHowever, LA Fitness includes a day right to cancel in the personal training agreement as a customer service consideration for our members to allow them additional time to review the agreement and use the service should they still choose to cancel the agreement
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, upon doctor’s order, member cannot physically receive the services because of significant physical disability for a period in excess of monthsLA Fitness received reasonable evidence of such a disability, postmarked 2/29/We cancelled the remaining term of her personal training agreement accordinglyHowever, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation dateIt should be noted that member’s regular monthly billing of $for 3/7/had already been processed as of the time of the cancellationA refund was processed for that payment on 3/9/(refund applied to the same account used for payment)
Management spoke to [redacted] regarding the incident that occurred with an employee at our [redacted] locationWe apologize for the incident that occurred and the issues have been addressed accordingly with staff [redacted] is satisfied with the follow upNo further action will be takenThank you
Our District Vice President, [redacted] has been in contact with member regarding her concernsHer personal training agreement includes a cancellation provision that allows her to terminate the agreement early, without a fee if, upon a doctor’s order, she cannot physically receive the services because of significant physical disability for a period in excess of days Member informed [redacted] that she would either provide a letter from her doctor confirming such a disability to terminate the agreement early or call him to schedule with another trainer
Management spoke to [redacted] on 10/15/regarding the charges for her monthly billed membershipAfter explaining the charges and what is owed, an overpayment in the amount of is currently on her membership as a credit which will be applied towards the monthly dues for October Member understands the charges and has agreed to leave the overpayment as a credit Member is satisfied
Management spoke to [redacted] regarding the misunderstanding that occurred at the time of joiningWe apologize for the misunderstanding and agreed to refund $back to the [redacted] card due to overbillingRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I am waiting for an additional of months of child care payments to be credited The manager advised me he would issue more credits and when that is done I will consider the matter resolved When the credit shows up in my account I will accept claimants response] Regards, [redacted]
Our District Vice President attempted to contact member regarding her concernsHis call was returned by member’s husband and we agreed to cancel the remaining term of member’s personal training agreement with no further billing or obligation
Management spoke to [redacted] regarding the cancellation of his monthly billed membershipHe claims to have made several attempts to cancel and is still being billedAn immediate cancellation was processed on 11/13/and the balance at that time in the amount of $was waivedA refund in the amount of $was also processed back to the [redacted] Refunds take about 5-business days to be refundedThank you
Management has been in communication with [redacted] via email to discuss her concerns regarding her experiences with local staff and the billing on her membershipManagement expressed to [redacted] the urgency in which we address any concerns related to an experience with a staff member, when a member feels they did not behave in a professional manner We have confirmed with documentation to [redacted] in our email correspondence, that her membership was placed in a revoked status due to non-payment and not by any specific staff member she had an interaction withA comprehensive email was also sent with the details for both [redacted] billing on her membership and the billing on her mother’s account as well We have provided [redacted] with direct contact information should she have any additional concerns or questions related to her membership and we will continue to try to support this memberThank you
Member's remaining sessions are available for him to utilize