Management spoke to [redacted] regarding her concerns with the encounter she had with staff members at the [redacted] locationLA Fitness strives to provide excellent customer service to our members and guestsWe have apologized to [redacted] for the inconvenience related to this incident and regret that she came away from the encounter feeling like our staff had not behaved professionally As a courtesy, we have issued a refund in the amount of $back to the checking account on fileThe refund process was completed on July 26, [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressedWe believe this matter to be resolved at this timeThank you
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training with no further billing or obligationIn addition, refunds were processed for all dues billed after October
Management has made several attempts to contact Mr [redacted] regarding the cancellation of his monthly billed membershipWe have yet toreceive a return callMr [redacted] states he requested to cancel, however nocancellation has been receivedAs a courtesy to prevent further billing acancellation was processed 12/1/and no further billing will occurThe balancein the amount of $has been waived and no further balance is owedShouldMr [redacted] wish to discuss further we ask that he return our callOtherwisewe believe this issue to be resolved at this timeThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am in legitimate need of a personal trainer and I appreciate the explanation provided In the unlikely event that I sign another contract with this business, I will not accept the salesman ' s representation at face value and will insist on signing a printed copy of the contract Regards, [redacted]
Member’s personal training agreement clearly states that the training sessions expire days after the end of the EFT/CC payments agreementShe is not entitled to a refund of expired training sessionsNevertheless, LA Fitness contacted member and informed her that she could reinstate her personal training membership, downgrade her sessions from to per month and we would add back the training sessions that have expiredHowever, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor this offer should member elect to take advantage of it at later date
Management spoke to [redacted] on behalf of [redacted] monthly billed fitness membershipDue to some confusion at the time of joining her agreement was explained to her and we offered to add on guest privileges at the point of sale rate of $per month and waive the first and last months fee of $ Typically it would be per month after the point of saleShe agreed and the amenity has been added to her membershipMember is satisfied and all issues have been addressedThank you
Management reviewed the health department inspection report with Mr***Mr [redacted] was completely inappropriate on the phoneManagement ended the call after members inappropriate behaviorMr [redacted] is declining on a three month refund offered by District Operations Manager and will only accept a full refundMr [redacted] is not entitled to a full refundWe believe that we have taken the necessary steps to resolve this matterNo further action will be takenThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] - [redacted]
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for unused services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.they had personal trainer but they didn't give me any services for monthsall of the personal trainer were bookedthey told me that I have to wait till they hire the new personal trainer till March I checked with them and they said no, wait till April firstand when I checked they didn't talk to me and ignored meI didn't receive any services from themnow, I'm working with other personit's not fair for meI have to pay more than $because they didn't have personnel to give me trainingit's stilling the money from customersand I'm not the only person who got this problembefore signing the agreement, I told them that I have time on Saturday morningsthey didn't tell me that they don't have any availability on that timeafter I signedthey said: OK, we don't have enough personal trainer and you have to waitAre you willing to pay for a service that you never received? they could tell me before signing the contractI have another personal trainer and I don't need their services anymore and I never received any to pay for it Regards, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/15/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee and payment for the first month of personal training sessions Member further agreed to make more payments, in the amount of $each, every month, beginning 1/15/16, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections of the payment schedule section of the AgreementMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement This provision is clearly outlined on page of her AgreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her initials and signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) simply by submitting a written notice of cancellation and she would receive a full refund However, she did not exercise this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision in her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted Mr** to discuss the prepaid annual membership for [redacted] **Mr [redacted] alleges that during the time of sign up he understood the membership to include the guest privilege amenity to allow for three family members to access the facility and utilize the training servicesOur records indicate that the membership was a prepaid annual membership, with access to our facility for only the member, [redacted] **As a courtesy, we have issued a full refund for the annual prepaid fitness membership in the amount of $and a prorated refund, minus the sessions used, for the training membership in the amount of $back to the payment information on fileWe reached out to Mr [redacted] via email to inform him of the resolution processed on the accounts but did not receive a responseShould Mr [redacted] like to discuss this matter further, we encourage him to return our callsWe believe this matter to be resolvedThank you
LA Fitness has cancelled the remaining term of member's personal training agreement with no further billing or obligationWe are in the process of refunding $(refund will be applied to the same account used for payment)Please allow 7-business days for the refund to post to member's account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/27/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each (plus tax), every month, beginning 9/27/15, for the remainder of the Initial Term These terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections of the payment schedule section of the Agreement on an electronic signature padIt should also be noted that a hard copy of the agreement was printed after the sale and member acknowledged his understanding of these billing terms once more by initialing a second time (copies of the Agreement are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refund However, he did not exercise this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations early without a feeMember’s Agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this cancellation provision in his Agreement should he elect to take advantage of itOtherwise, member should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Member paid $up frontHe used sessions at a rate of $per session for a total of $(with tax) prior to cancellationHe was refunded the difference of $Member is not entitled to a refund for services rendered
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership of [redacted] However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concernsThank you
We could not replicate the problem despite repeated efforts We have unsubscribed her and are trying to reach her to see what her experience wasWe encourage her to return our callThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Dear Revdex.com representative, On 2/I filed complaint [redacted] LA fitness responded and the issue has been resolved They removed the monthly charges and restored my husband’s multi-club, multi-state membership You may close the file Sincerely, [redacted]
Management spoke to [redacted] regarding her concerns with the encounter she had with staff members at the [redacted] locationLA Fitness strives to provide excellent customer service to our members and guestsWe have apologized to [redacted] for the inconvenience related to this incident and regret that she came away from the encounter feeling like our staff had not behaved professionally As a courtesy, we have issued a refund in the amount of $back to the checking account on fileThe refund process was completed on July 26, [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressedWe believe this matter to be resolved at this timeThank you
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training with no further billing or obligationIn addition, refunds were processed for all dues billed after October
Management has made several attempts to contact Mr [redacted] regarding the cancellation of his monthly billed membershipWe have yet toreceive a return callMr [redacted] states he requested to cancel, however nocancellation has been receivedAs a courtesy to prevent further billing acancellation was processed 12/1/and no further billing will occurThe balancein the amount of $has been waived and no further balance is owedShouldMr [redacted] wish to discuss further we ask that he return our callOtherwisewe believe this issue to be resolved at this timeThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am in legitimate need of a personal trainer and I appreciate the explanation provided In the unlikely event that I sign another contract with this business, I will not accept the salesman ' s representation at face value and will insist on signing a printed copy of the contract Regards, [redacted]
Member’s personal training agreement clearly states that the training sessions expire days after the end of the EFT/CC payments agreementShe is not entitled to a refund of expired training sessionsNevertheless, LA Fitness contacted member and informed her that she could reinstate her personal training membership, downgrade her sessions from to per month and we would add back the training sessions that have expiredHowever, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor this offer should member elect to take advantage of it at later date
Management spoke to [redacted] on behalf of [redacted] monthly billed fitness membershipDue to some confusion at the time of joining her agreement was explained to her and we offered to add on guest privileges at the point of sale rate of $per month and waive the first and last months fee of $ Typically it would be per month after the point of saleShe agreed and the amenity has been added to her membershipMember is satisfied and all issues have been addressedThank you
Management reviewed the health department inspection report with Mr***Mr [redacted] was completely inappropriate on the phoneManagement ended the call after members inappropriate behaviorMr [redacted] is declining on a three month refund offered by District Operations Manager and will only accept a full refundMr [redacted] is not entitled to a full refundWe believe that we have taken the necessary steps to resolve this matterNo further action will be takenThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] - [redacted]
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for unused services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.they had personal trainer but they didn't give me any services for monthsall of the personal trainer were bookedthey told me that I have to wait till they hire the new personal trainer till March I checked with them and they said no, wait till April firstand when I checked they didn't talk to me and ignored meI didn't receive any services from themnow, I'm working with other personit's not fair for meI have to pay more than $because they didn't have personnel to give me trainingit's stilling the money from customersand I'm not the only person who got this problembefore signing the agreement, I told them that I have time on Saturday morningsthey didn't tell me that they don't have any availability on that timeafter I signedthey said: OK, we don't have enough personal trainer and you have to waitAre you willing to pay for a service that you never received? they could tell me before signing the contractI have another personal trainer and I don't need their services anymore and I never received any to pay for it Regards, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/15/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee and payment for the first month of personal training sessions Member further agreed to make more payments, in the amount of $each, every month, beginning 1/15/16, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections of the payment schedule section of the AgreementMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement This provision is clearly outlined on page of her AgreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her initials and signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) simply by submitting a written notice of cancellation and she would receive a full refund However, she did not exercise this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision in her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted Mr** to discuss the prepaid annual membership for [redacted] **Mr [redacted] alleges that during the time of sign up he understood the membership to include the guest privilege amenity to allow for three family members to access the facility and utilize the training servicesOur records indicate that the membership was a prepaid annual membership, with access to our facility for only the member, [redacted] **As a courtesy, we have issued a full refund for the annual prepaid fitness membership in the amount of $and a prorated refund, minus the sessions used, for the training membership in the amount of $back to the payment information on fileWe reached out to Mr [redacted] via email to inform him of the resolution processed on the accounts but did not receive a responseShould Mr [redacted] like to discuss this matter further, we encourage him to return our callsWe believe this matter to be resolvedThank you
LA Fitness has cancelled the remaining term of member's personal training agreement with no further billing or obligationWe are in the process of refunding $(refund will be applied to the same account used for payment)Please allow 7-business days for the refund to post to member's account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/27/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each (plus tax), every month, beginning 9/27/15, for the remainder of the Initial Term These terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections of the payment schedule section of the Agreement on an electronic signature padIt should also be noted that a hard copy of the agreement was printed after the sale and member acknowledged his understanding of these billing terms once more by initialing a second time (copies of the Agreement are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refund However, he did not exercise this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations early without a feeMember’s Agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this cancellation provision in his Agreement should he elect to take advantage of itOtherwise, member should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Member paid $up frontHe used sessions at a rate of $per session for a total of $(with tax) prior to cancellationHe was refunded the difference of $Member is not entitled to a refund for services rendered
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership of [redacted] However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concernsThank you
We could not replicate the problem despite repeated efforts We have unsubscribed her and are trying to reach her to see what her experience wasWe encourage her to return our callThank you
Per [redacted] request a cancellation was processed on 7/14/and no further billings have occurredThis issue is resolvedthank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Dear Revdex.com representative, On 2/I filed complaint [redacted] LA fitness responded and the issue has been resolved They removed the monthly charges and restored my husband’s multi-club, multi-state membership You may close the file Sincerely, [redacted]