Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/20/(the “Initial Term”)Member paid a total of up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/20/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementMember has not elected to exercise this optionShe is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeNevertheless, LA Fitness is willing to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balance should member elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member’s initial payment provided her with sessions (paid sessions and bonus sessions)Member used sessionsThere is no further refund owed (copy of training history attached)
Management spoke to [redacted] regarding the billing of her monthly billed membershipThe balance in the amount of that was billed to the checking account on file has been waivedNo further action is neededThank you
Management spoke to member regarding her complaintMember requested to cancel her membership and was advised that she needed to buyout her contract to cancelTo resolve this matter as a courtesy, management will cancel this membership and her fiancés membershipWe will also waive the buyout fee to cancelWe believe this matter to be resolvedThank you
Both memberships were cancelled on 9/7/and email confirmation was sent to the email addresses providedNo further billings have occurred and all balances have been waivedNo further action will be takenWe believe this matter to be resolvedThank you
Management spoke to Mr [redacted] on 6/16/regarding the cancellation of his monthly billed membershipPer his request an immediate cancellation has been processed and no further billing will occurA refund in the amount of $has been processed back to the [redacted] cardRefunds take about 5- business days to be refundedThe balance in the amount of $has been waivedMember is satisfiedThank you
Management spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August dues in the amount of $for each member in addition to the month refund that has already been processedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/21/14, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund for payments received (less the value of services provided)
Our District Vice President contacted member regarding his concernsAs member acknowledges, he committed to a personal training program for a minimum initial term of monthsThe circumstance does not entitle member to terminate the agreement early without a fee and member understands his obligation to complete the remaining term of the agreement At this time we have processed an End of Term cancellation to ensure that the monthly billing does not continue after member has completed his initial term and it should be noted that any unused sessions expire days after the end of the initial termHowever, LA Fitness is willing to extend the expiration date to allow member to use any remaining sessions at that time in light of the circumstance
Greetings, The issue here is I requested the change of the home club location for which I contacted LA fitness support after being held over phone couple of timesThe confusion here is they want me to take multi club access which I don't needI still need single club access but to a nearby location instead of driving miles to and fro Thanks, ***
our previous response still standsManagement spoke to [redacted] regarding her Annually paid [redacted] membershipShe has been advised that her membership expired 9/1/and is not renewable due to non-payment [redacted] does not agree but understands the policyShe has been advised a new membership will have to be purchasedNo further action will be takenThank you
Management spoke to [redacted] regarding the cancellation of his fitness membershipHe claims to have mailed in a cancellation however our records indicate we did not receive oneIt has been agreed upon to process an immediate cancellation and no further billing will occurNo refund will be issued Member understands and is satisfiedThank you
our previous response still standsManagement spoke to [redacted] on 5/7/regarding the incident that occurred with some personal property left behind at our [redacted] locationWe advised [redacted] we do have a lost and found however we are not responsible for lost or stolen itemsWe are more than happy to cooperate with authorities in any investigation regarding the loss of her property
Management tried to contact Mr [redacted] to discuss his concernsHowever, we have not received a return callAs a courtesy, we waived the outstanding of $(zero balance owed)Management processed a cancellation on 8/9/and a cancellation confirmation receipt was e-mailed to himShould Mr [redacted] need additional assistance, we encourage him to return our calls so we can adequately assist himThank you
Management contacted Mr [redacted] on 6/8/to confirm the cancellation that was received postmarked 5/31/No further billing will occurEmail confirmation was sent to the email address on fileWe believe this matter to be resolvedThank you
Revdex.com:i spoke with a representative at LAFitness over the phoneHe said I would be reimbursed months of membership fee, and that I will be allowed to change my membership plan to one that allows freezing without having to re-pay membershipIam still waiting for confirmation that this has happened How will I know that my membership type has been changed to one that allows freezing? I also understand that this new membership type has a higher monthly feeI have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
LA Fitness has made several attempts to contact member regarding her concerns but she has not returned our callsShe spoke to our Personal Training Director, [redacted] on 2/11/and was assigned a new trainerHowever, our records reflect that she did not resume training so we attempted to follow up with her on 2/26/and 3/26/but received no response from memberIn fact, our records reflect that she only used the club once after FebruaryIn addition, there is no provision in member’s personal training agreement that entitles her to terminate her agreement early if she moves, regardless of how far it may be from an LA Fitness locationThus, she is not entitled to terminate her agreement and abandon her contractual obligations early without a feeNevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this provision of her personal training agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management has made several attempts to contact Mr [redacted] to discuss his concernsHowever, we have not received a return callManagement as a courtesy, agreed to cancel Mr [redacted] 's membership and waived the $balanceShould Mr [redacted] wish to discuss further we encourage him to call usWe believe this sufficiently addresses the concerns brought fourth, but please advise if we can be of further assistanceThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/20/(the “Initial Term”)Member paid a total of up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/20/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementMember has not elected to exercise this optionShe is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeNevertheless, LA Fitness is willing to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balance should member elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member’s initial payment provided her with sessions (paid sessions and bonus sessions)Member used sessionsThere is no further refund owed (copy of training history attached)
Management spoke to [redacted] regarding the billing of her monthly billed membershipThe balance in the amount of that was billed to the checking account on file has been waivedNo further action is neededThank you
Management spoke to member regarding her complaintMember requested to cancel her membership and was advised that she needed to buyout her contract to cancelTo resolve this matter as a courtesy, management will cancel this membership and her fiancés membershipWe will also waive the buyout fee to cancelWe believe this matter to be resolvedThank you
Both memberships were cancelled on 9/7/and email confirmation was sent to the email addresses providedNo further billings have occurred and all balances have been waivedNo further action will be takenWe believe this matter to be resolvedThank you
Management spoke to Mr [redacted] on 6/16/regarding the cancellation of his monthly billed membershipPer his request an immediate cancellation has been processed and no further billing will occurA refund in the amount of $has been processed back to the [redacted] cardRefunds take about 5- business days to be refundedThe balance in the amount of $has been waivedMember is satisfiedThank you
Management spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August dues in the amount of $for each member in addition to the month refund that has already been processedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/21/14, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund for payments received (less the value of services provided)
Our District Vice President contacted member regarding his concernsAs member acknowledges, he committed to a personal training program for a minimum initial term of monthsThe circumstance does not entitle member to terminate the agreement early without a fee and member understands his obligation to complete the remaining term of the agreement At this time we have processed an End of Term cancellation to ensure that the monthly billing does not continue after member has completed his initial term and it should be noted that any unused sessions expire days after the end of the initial termHowever, LA Fitness is willing to extend the expiration date to allow member to use any remaining sessions at that time in light of the circumstance
Greetings, The issue here is I requested the change of the home club location for which I contacted LA fitness support after being held over phone couple of timesThe confusion here is they want me to take multi club access which I don't needI still need single club access but to a nearby location instead of driving miles to and fro Thanks, ***
our previous response still standsManagement spoke to [redacted] regarding her Annually paid [redacted] membershipShe has been advised that her membership expired 9/1/and is not renewable due to non-payment [redacted] does not agree but understands the policyShe has been advised a new membership will have to be purchasedNo further action will be takenThank you
Management spoke to [redacted] regarding the cancellation of his fitness membershipHe claims to have mailed in a cancellation however our records indicate we did not receive oneIt has been agreed upon to process an immediate cancellation and no further billing will occurNo refund will be issued Member understands and is satisfiedThank you
Management as a courtesy canceled membership with no refund We believe this matter to be resolved and member satisfied with resolution Thank you
our previous response still standsManagement spoke to [redacted] on 5/7/regarding the incident that occurred with some personal property left behind at our [redacted] locationWe advised [redacted] we do have a lost and found however we are not responsible for lost or stolen itemsWe are more than happy to cooperate with authorities in any investigation regarding the loss of her property
Management tried to contact Mr [redacted] to discuss his concernsHowever, we have not received a return callAs a courtesy, we waived the outstanding of $(zero balance owed)Management processed a cancellation on 8/9/and a cancellation confirmation receipt was e-mailed to himShould Mr [redacted] need additional assistance, we encourage him to return our calls so we can adequately assist himThank you
Management contacted Mr [redacted] on 6/8/to confirm the cancellation that was received postmarked 5/31/No further billing will occurEmail confirmation was sent to the email address on fileWe believe this matter to be resolvedThank you
Revdex.com:i spoke with a representative at LAFitness over the phoneHe said I would be reimbursed months of membership fee, and that I will be allowed to change my membership plan to one that allows freezing without having to re-pay membershipIam still waiting for confirmation that this has happened How will I know that my membership type has been changed to one that allows freezing? I also understand that this new membership type has a higher monthly feeI have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
LA Fitness has made several attempts to contact member regarding her concerns but she has not returned our callsShe spoke to our Personal Training Director, [redacted] on 2/11/and was assigned a new trainerHowever, our records reflect that she did not resume training so we attempted to follow up with her on 2/26/and 3/26/but received no response from memberIn fact, our records reflect that she only used the club once after FebruaryIn addition, there is no provision in member’s personal training agreement that entitles her to terminate her agreement early if she moves, regardless of how far it may be from an LA Fitness locationThus, she is not entitled to terminate her agreement and abandon her contractual obligations early without a feeNevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this provision of her personal training agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management has made several attempts to contact Mr [redacted] to discuss his concernsHowever, we have not received a return callManagement as a courtesy, agreed to cancel Mr [redacted] 's membership and waived the $balanceShould Mr [redacted] wish to discuss further we encourage him to call usWe believe this sufficiently addresses the concerns brought fourth, but please advise if we can be of further assistanceThank you