Management spoke to [redacted] on 10/17/regarding his concerns with his expiration date on his annual membershipAfter discussion we have extended his expiration an additional months [redacted] new expiration date will be 7/12/Member is satisfiedThank you
Our previous response still stands Please first note that Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason This right is stated in the membership agreement signed by [redacted] on June 9, (enclosed) Second, despite this unilateral right, LA Fitness had good cause to end its relationship with [redacted] His, like every other membership agreement, sets forth certain club rules and regulations which the Member agrees to abide by [redacted] has chosen to disregard these rules despite having had several conversations with management regarding his behavior Some of the rules include, without limitation, “Upon entering the club, all Members are required to present their active Membership card or driver’s license or other government issued picture identificationWithout the Membership card or proper identification, LA Fitness may prohibit your use of the facilities or may charge a guest fee for use of the facilities for that day.” Additionally, “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors.” As you can appreciate, it is of paramount importance that we provide a safe and comfortable environment for our other customers and employees LA Fitness has a good faith belief that [redacted] ’s behavior in our clubs and failure to abide by simple Club Rules and Regulations has created an uncomfortable atmosphere in our gymThe decision to cancel his membership was not made lightly Unfortunately, after reviewing this matter, we must stand behind our decision to cancel [redacted] ’s membership privileges at all LA Fitness locationsA refund of any pre-paid dues has been processed
LA Fitness cancelled member's fitness membership and personal training agreement and we are in the process of refunding all payments (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to apply to member's account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 12/27/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 1/27/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeMember elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/3/and we cancelled the remaining term of her personal training agreement accordingly
Management has made additional attempts to reach MsLe by phone and email to arrange a time for a phone call to discuss her concernsWe stand ready to discuss Ms*** concerns and review possible resolution optionsWe encourage her to return our calls or respond to our email so we can schedule a call timeThank you
Management has made several attempts to contact Mr [redacted] to discuss his Revdex.com rebuttalHowever, we have not received a returned callOur previous response still standsManagement and Mr [redacted] had agreed to a four month refund, membership belonging to his wifeWe canceled both memberships to prevent further billingsMr [redacted] is not entitled to any more refundsNo further action will be takenThank you
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed membershipShe claims to have cancelled in September however our records indicate we did not receive such request LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWith that being said prior to this complaint a cancellation was processed on October 30, and no further billing has occurredThe balance in the amount of $has been waivedIf she wishes to discuss this further we encourage her to return our callWe believe this matter to be resolvedThank you
LA Fitness cancelled member's personal training agreement and we are processing a full refund (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
LA Fitness has been in contact with member regarding her concernsWe have downgraded member's personal training agreement to session per month and we are in the process of a refunding the difference in the dues billed for the last months (refunds applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/4/(the “Initial Term”)Member paid a total of up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 5/4/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementMember has not elected to exercise this optionShe is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted [redacted] regarding the cancellation of his monthly billed membershipHe was advised that a standard cancellation has been processed and no further billing will occurMember claims to have relocated due to workHowever, according to the address on file we have a location miles away, therefore no refunds will be processedWe believe this matter to be resolvedThank you Thank You, [redacted] FITNESS INTERNATIONAL, L.L.C Michelson Drive Suite Irvine, CA
LA Fitness will use it’s reasonable best efforts to provide the best service possible acknowledging client requests (such as appointment times), but will not be held liable, and the terms of the agreement will not be affected, if these requests cannot be metIn addition, member can double up her sessions (use two at a time) to train for minutes at a time if she feels minutes is not enough Nevertheless, if member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
The “Session Completion Date” section on page of member’s personal training agreement states, in part, that “All sessions purchased must be completed within days after the end of the Initial Term, or if Client renews or continues the EFT/CC Payments Agreement beyond the Initial Term, within days after completion of that additional period.” This provision is also outlined in the New Client Checklist which was included with a copy of member’s personal training agreement (copies of the agreement and New Client Checklist are included with this response)Thus, member is not entitled to a refund as the sessions have expiredNevertheless, our District Vice President contacted member regarding her concerns and offered to reinstate her personal training agreement (which would give her access to the remaining sessions) and downgrade the agreement to one session per month while she completed the remaining sessions or to provide her a day extension to use the remaining sessionsMember declined to take advantage of these offersLA Fitness remains willing to honor either one of these options should member elect to take advantage of them
Member purchased personal training services pursuant to a written and fully executed agreementAs acknowledged by member, the agreement was for a minimum initial term of one year (weeks), beginning 10/20/(the “Initial Term”)There is no provision in her personal training agreement that allows her to terminate the agreement early based on the opening date of another LA Fitness locationThus, she is not entitled to terminate the agreement early without a feeHowever, her personal training agreement does include a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management reached out to Ms [redacted] via phone and email on 8/22/to discuss her Revdex.com disputeManagement received an email back from Ms [redacted] stating that the issue was rectified alreadyWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/24/(the “Initial Term”)At the time of the sale, he paid a total of $459.00, which included the enrollment fee, processing fee and payment for the first four weeks of sessionsHe further agreed to make more payments, in the amount of $360.00, every four weeks, beginning 8/21/These terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or terminate the agreement early without a feeIt should also be noted that member’s personal training agreement includes a provision that allows him to terminate the agreement early if he becomes physically unable to avail himself of a substantial portion of the services which he used from the commencement of the agreement until the time of disabilitySuch a cancellation shall be authorized by member upon his furnishing a certification of such disability by a physicianLA Fitness will honor either of these cancellation provisions in member’s personal training agreement should he elect to take advantage of themOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to [redacted] on 11/25/and per her request a cancellation was processed and no further billing has occurredOur records indicate [redacted] was never in a bad status and no attempts to contact her has been made Thank you
Our previous response still standsManagement spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August dues in the amount of $for each member in addition to the month refund that has already been processedMember is satisfiedThank you
Management spoke to [redacted] on 10/17/regarding his concerns with his expiration date on his annual membershipAfter discussion we have extended his expiration an additional months [redacted] new expiration date will be 7/12/Member is satisfiedThank you
Our previous response still stands Please first note that Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason This right is stated in the membership agreement signed by [redacted] on June 9, (enclosed) Second, despite this unilateral right, LA Fitness had good cause to end its relationship with [redacted] His, like every other membership agreement, sets forth certain club rules and regulations which the Member agrees to abide by [redacted] has chosen to disregard these rules despite having had several conversations with management regarding his behavior Some of the rules include, without limitation, “Upon entering the club, all Members are required to present their active Membership card or driver’s license or other government issued picture identificationWithout the Membership card or proper identification, LA Fitness may prohibit your use of the facilities or may charge a guest fee for use of the facilities for that day.” Additionally, “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors.” As you can appreciate, it is of paramount importance that we provide a safe and comfortable environment for our other customers and employees LA Fitness has a good faith belief that [redacted] ’s behavior in our clubs and failure to abide by simple Club Rules and Regulations has created an uncomfortable atmosphere in our gymThe decision to cancel his membership was not made lightly Unfortunately, after reviewing this matter, we must stand behind our decision to cancel [redacted] ’s membership privileges at all LA Fitness locationsA refund of any pre-paid dues has been processed
LA Fitness cancelled member's fitness membership and personal training agreement and we are in the process of refunding all payments (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to apply to member's account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 12/27/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 1/27/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeMember elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/3/and we cancelled the remaining term of her personal training agreement accordingly
Management has made additional attempts to reach MsLe by phone and email to arrange a time for a phone call to discuss her concernsWe stand ready to discuss Ms*** concerns and review possible resolution optionsWe encourage her to return our calls or respond to our email so we can schedule a call timeThank you
Management has made several attempts to contact Mr [redacted] to discuss his Revdex.com rebuttalHowever, we have not received a returned callOur previous response still standsManagement and Mr [redacted] had agreed to a four month refund, membership belonging to his wifeWe canceled both memberships to prevent further billingsMr [redacted] is not entitled to any more refundsNo further action will be takenThank you
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed membershipShe claims to have cancelled in September however our records indicate we did not receive such request LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWith that being said prior to this complaint a cancellation was processed on October 30, and no further billing has occurredThe balance in the amount of $has been waivedIf she wishes to discuss this further we encourage her to return our callWe believe this matter to be resolvedThank you
LA Fitness cancelled member's personal training agreement and we are processing a full refund (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
LA Fitness has been in contact with member regarding her concernsWe have downgraded member's personal training agreement to session per month and we are in the process of a refunding the difference in the dues billed for the last months (refunds applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/4/(the “Initial Term”)Member paid a total of up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 5/4/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementMember has not elected to exercise this optionShe is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted [redacted] regarding the cancellation of his monthly billed membershipHe was advised that a standard cancellation has been processed and no further billing will occurMember claims to have relocated due to workHowever, according to the address on file we have a location miles away, therefore no refunds will be processedWe believe this matter to be resolvedThank you Thank You, [redacted] FITNESS INTERNATIONAL, L.L.C Michelson Drive Suite Irvine, CA
LA Fitness will use it’s reasonable best efforts to provide the best service possible acknowledging client requests (such as appointment times), but will not be held liable, and the terms of the agreement will not be affected, if these requests cannot be metIn addition, member can double up her sessions (use two at a time) to train for minutes at a time if she feels minutes is not enough Nevertheless, if member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
The “Session Completion Date” section on page of member’s personal training agreement states, in part, that “All sessions purchased must be completed within days after the end of the Initial Term, or if Client renews or continues the EFT/CC Payments Agreement beyond the Initial Term, within days after completion of that additional period.” This provision is also outlined in the New Client Checklist which was included with a copy of member’s personal training agreement (copies of the agreement and New Client Checklist are included with this response)Thus, member is not entitled to a refund as the sessions have expiredNevertheless, our District Vice President contacted member regarding her concerns and offered to reinstate her personal training agreement (which would give her access to the remaining sessions) and downgrade the agreement to one session per month while she completed the remaining sessions or to provide her a day extension to use the remaining sessionsMember declined to take advantage of these offersLA Fitness remains willing to honor either one of these options should member elect to take advantage of them
LA Fitness reinstated the remaining expired sessions and they have been made available for member's wife to use
Member purchased personal training services pursuant to a written and fully executed agreementAs acknowledged by member, the agreement was for a minimum initial term of one year (weeks), beginning 10/20/(the “Initial Term”)There is no provision in her personal training agreement that allows her to terminate the agreement early based on the opening date of another LA Fitness locationThus, she is not entitled to terminate the agreement early without a feeHowever, her personal training agreement does include a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management reached out to Ms [redacted] via phone and email on 8/22/to discuss her Revdex.com disputeManagement received an email back from Ms [redacted] stating that the issue was rectified alreadyWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/24/(the “Initial Term”)At the time of the sale, he paid a total of $459.00, which included the enrollment fee, processing fee and payment for the first four weeks of sessionsHe further agreed to make more payments, in the amount of $360.00, every four weeks, beginning 8/21/These terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or terminate the agreement early without a feeIt should also be noted that member’s personal training agreement includes a provision that allows him to terminate the agreement early if he becomes physically unable to avail himself of a substantial portion of the services which he used from the commencement of the agreement until the time of disabilitySuch a cancellation shall be authorized by member upon his furnishing a certification of such disability by a physicianLA Fitness will honor either of these cancellation provisions in member’s personal training agreement should he elect to take advantage of themOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to [redacted] on 11/25/and per her request a cancellation was processed and no further billing has occurredOur records indicate [redacted] was never in a bad status and no attempts to contact her has been made Thank you
Our previous response still standsManagement spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August dues in the amount of $for each member in addition to the month refund that has already been processedMember is satisfiedThank you