Management spoke with Ms [redacted] regarding her complaintManagement advised Ms [redacted] that LA Fitness will not dispute the four chargebacks of $each that they filedNo other refunds are owedWe believe this matter to be resolvedThank you
Management contacted Mrs [redacted] regarding her concerns with her experience when checking in at the Beverly Hills – Wilshire Blvd locationWe strive to provide excellent customer service to our members and guests and regret that Mrs [redacted] came away from her experience feeling like staff acted in an unprofessional mannerManagement reviewed in detail our check in process to help clarify our procedures for the memberMrs [redacted] understood and expressed her intent to continue with her membershipWe have provided her direct contact information should she need additional assistance in the futureWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear No area manager contacted meI made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without noticeI was not planning to just let them take my money as I'm sure they are happy to doIt is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my housePlease do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gymI am still unhappy with my current situation and I would still like the sessions cancelledThank you Regards, [redacted] No area manager contacted meI made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without noticeI was not planning to just let them take my money as I'm sure they are happy to doIt is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my housePlease do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gymI am still unhappy with my current situation and I would still like the sessions cancelledThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There has not been multiple attempts to contact meI did receive my money but it took weeks for that to happenManagement at the Keller LA Fitness showed not concern about the money that was charged to my account and had no explanation as to why I was charged twice to equal almost dollars in a matter of days Although I have received my refund and I will not be returning to LA Fitness ever And corporate should really think about hiring some management that show interest in the satisfaction of their customers and fixing the problems that arise as soon as possible If the issue would have been taken care of with urgency and care for the problems it caused me you probably would not have lost a customer I never received a phone call in regards to this complaint Regards, [redacted] ***
Our records reflect that member requested to downgrade her personal training agreement on 12/8/15, with a decrease in dues from $down to $per month, and the new monthly rate set to take effect on 12/28/(a copy of the downgrade receipt is included with this response)She was not charged at the $rate after she requested to downgradeIn fact, the last time she was charged the original monthly training membership rate of $was on 11/28/This payment represented the last remaining payment of $owed by her on the initial term of her personal training agreement However, member disputed that charge with her bankIn doing so, she received a credit for that charge from her bank and it resulted in an outstanding balance of $on her personal training membership since she still owed that final payment of $as part of the initial term of the agreementShe paid LA Fitness back for that balance on 12/18/but she then disputed that payment as well with her bankHer bank has since reversed that disputeThus, as it stands, will all payments made, disputes initiated and/or reversed and credits member has received from her bank, she has essentially made the one last payment of $owed to LA Fitness and there are no further adjustments to be made It should also be noted that she disputed the $charge from 12/28/and received credit for that charge from her bankWe waived the balance that resulted from that chargeIn addition, we will allow member to complete her remaining sessions without having to continue her personal training agreement at $per month
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The explanation provided is more than ridiculous, when they are vending the program to you, you have no time to read all the information written in those pages in a computer screen, and you only follows the explanation the vendor is giving to you, and precisely that is the way they use to involve you in these unfair contractsOff course my signature is there, I signed it in the computer screen, the vendor just said "signature here and here, initial here and here"The paper copy was provided to me weeks later when I expressed my desire to not continue with the programThis vendor NEVER explain to me even that those papers are a contract, I always was told I can cancel at any time, no mention to any cancellation fee everLike I express before, I am not going to continue with this program and I am not going to pay a penny to get out of this nightmareThis is unbelievable, I am sorry because I like the gym per se and I don't want to lose the membership, but that fake program, absolutely NO, no mention the trainer assigned to me not even has a plan to do anything, just walking around to see what equipment is off to set me there, horrible Regards, [redacted]
Our District Manager attempted to contact member regarding her concerns but his call has not been returnedMember’s personal training agreement includes a cancellation provision that allows her to terminate the agreement early if she becomes permanently disabledOur records do not reflect that member has provided verification of such as disabilityThus, she is not to terminate the agreement and abandon her contractual obligations early without a feeNevertheless, LA Fitness remains willing to honor this cancellation provision of member’s personal training agreement upon verification of such a disabilityMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this provision of her personal training agreement as well should she elect to take advantage of it
Management has made several attempts to contact [redacted] regarding her monthly billed fitness membershipWe encourage her to return our call to discuss her concerns furtherthank you
Management spoke to [redacted] regarding his paid in full yearly membershipWe confirmed that the balance has been waived and no further balance is owedMember is satisfiedThank you
A full refund was processed$was refunded back to the *** card on 2/13/and $was refunded on 2/25/No further action will be takenThis issue has been resolvedThank you
Management contacted Mr[redacted] to confirm his cancellation post marked for 7/29/for his monthlybilled membership and his kids klub membershipAs a courtesy we have waivedthe balance of $on the kids klub membership and no further balance isowedShould Mr [redacted] have any further concerns contact information has beengivenWe believe this issue to be resolvedThank you
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/6/(the “Initial Term”)He paid a total of $up front which included the processing fee and the first four weeks of sessionsHe further agreed to make more payments, in the amount of $100.00, every four weeks, beginning 10/4/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHis personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client ChecklistThere is no provision in member’s personal training agreement that allows him to terminate it early if he moves, regardless of how far it may be from a LA Fitness facility (copies of the agreement and New Client Checklist are included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period Thus, he is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Since the day of the incident, I have been harassed from numbers appearing on my caller id from all over the county, as well as numbers listed as wireless callers, and unidentifiedThe calls NEVER stopped, even when I asked repeated not to call this number againEven the day after I asked the agent if there were any notes on my account, regarding the situation or my request, and after a brief pause they replied NoI would be more then happy to talk to a represented from headquarters, however I have no way of differentiating between headquarters, or the one of harassing calls I get dailyIf someone from headquarters did call they have not left any message on my voice mail, that would indicate that they are calling to resolve my dispute that I had made with the Revdex.comAll the messages thus far have been tying to collect moneyIn which at this point refuse to pay given the insensitivity and profound level of Harassment I have receivedIf you could provide me with a Name of someone and a contact number I would be more then happy to contact them Regards, [redacted] ***
Our District Vice President contacted [redacted] to discuss his concerns As a customer service accommodation, he agreed with [redacted] to essentially change his contract to a 6-month term, instead of months, while honoring the lower per session rate that is available based on a member’s 12-month commitment Accordingly, after member’s billing on 2/19/2017, should he elect to cancel, he will need to request such a cancellation and we will honor it at no additional costOur District Vice President provided him with both his email and phone number for direct contact Additionally, if member no longer wishes to continue with his valid Agreement prior to that date, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it We believe this to be a fair and reasonable resolution to this issue
Management has made several attempts to contact [redacted] regarding his concerns with his monthly billed fitness membershipWe have yet to receive a return call and encourage him to do so in order to resolve any issuesThank you
Management spoke to [redacted] on 1/21/regarding the cancellation of his monthly billed membershipWe have processed an immediate cancellation per his request and issued a refund in the amount of $back to the ***cardRefunds take about 5-business days to be refundedMember is satisfied.Thank you
Management has contacted Mr [redacted] via telephone and email regarding his billing concernsWe reviewed documentation Mr [redacted] provided and set up calls to discuss additional information needed to locate the charges in questionHowever, we have still been unable to connect with Mr [redacted] at the agreed upon times scheduled or during a time when he was able to discuss the matterWe stand ready to assist Mr [redacted] with a resolution once we are able to determine the source of the charges associated with his concernMr [redacted] has the direct contact information of our District Operations Manager and we encourage him to return our calls so we can move forward with a resolutionThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a total of minute sessions to be paid over a minimum initial term of months, beginning 12/16/(the “Initial Term”)Member agreed to pay a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $165.00, beginning 1/16/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHowever, there was no indication that $of the initial sign up fees was to be refundedIn addition, her agreement included a New Client Checklist which outlined key terms, one of them being that the Initial Term was months (unless otherwise stated on the agreement) and that the services would continue at the same price with the same billing cycle after the Initial Term was completed until written notice to cancel was providedThe sales counselor did in fact inform member that she could ignore this specific section of the New Client Checklist since the Initial Term of her Agreement was months (not months) and that we could process an end of term cancellation for her at any time, without a written notice, to ensure that there would be no more billing after the Initial Term was completedFurthermore, member has the option to upgrade her personal training program to include Master Trainer services at any timeThus, there is no grounds for a refund or to terminate the agreement early without a feeNevertheless, our District Vice President contacted member regarding her concerns, reviewed with her the terms of the Agreement that she signed and member has since resumed with service at our [redacted] Stlocation
Management spoke with Ms [redacted] regarding her complaintManagement advised Ms [redacted] that LA Fitness will not dispute the four chargebacks of $each that they filedNo other refunds are owedWe believe this matter to be resolvedThank you
A full refund
Management contacted Mrs [redacted] regarding her concerns with her experience when checking in at the Beverly Hills – Wilshire Blvd locationWe strive to provide excellent customer service to our members and guests and regret that Mrs [redacted] came away from her experience feeling like staff acted in an unprofessional mannerManagement reviewed in detail our check in process to help clarify our procedures for the memberMrs [redacted] understood and expressed her intent to continue with her membershipWe have provided her direct contact information should she need additional assistance in the futureWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear No area manager contacted meI made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without noticeI was not planning to just let them take my money as I'm sure they are happy to doIt is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my housePlease do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gymI am still unhappy with my current situation and I would still like the sessions cancelledThank you Regards, [redacted] No area manager contacted meI made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without noticeI was not planning to just let them take my money as I'm sure they are happy to doIt is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my housePlease do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gymI am still unhappy with my current situation and I would still like the sessions cancelledThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There has not been multiple attempts to contact meI did receive my money but it took weeks for that to happenManagement at the Keller LA Fitness showed not concern about the money that was charged to my account and had no explanation as to why I was charged twice to equal almost dollars in a matter of days Although I have received my refund and I will not be returning to LA Fitness ever And corporate should really think about hiring some management that show interest in the satisfaction of their customers and fixing the problems that arise as soon as possible If the issue would have been taken care of with urgency and care for the problems it caused me you probably would not have lost a customer I never received a phone call in regards to this complaint Regards, [redacted] ***
Our records reflect that member requested to downgrade her personal training agreement on 12/8/15, with a decrease in dues from $down to $per month, and the new monthly rate set to take effect on 12/28/(a copy of the downgrade receipt is included with this response)She was not charged at the $rate after she requested to downgradeIn fact, the last time she was charged the original monthly training membership rate of $was on 11/28/This payment represented the last remaining payment of $owed by her on the initial term of her personal training agreement However, member disputed that charge with her bankIn doing so, she received a credit for that charge from her bank and it resulted in an outstanding balance of $on her personal training membership since she still owed that final payment of $as part of the initial term of the agreementShe paid LA Fitness back for that balance on 12/18/but she then disputed that payment as well with her bankHer bank has since reversed that disputeThus, as it stands, will all payments made, disputes initiated and/or reversed and credits member has received from her bank, she has essentially made the one last payment of $owed to LA Fitness and there are no further adjustments to be made It should also be noted that she disputed the $charge from 12/28/and received credit for that charge from her bankWe waived the balance that resulted from that chargeIn addition, we will allow member to complete her remaining sessions without having to continue her personal training agreement at $per month
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The explanation provided is more than ridiculous, when they are vending the program to you, you have no time to read all the information written in those pages in a computer screen, and you only follows the explanation the vendor is giving to you, and precisely that is the way they use to involve you in these unfair contractsOff course my signature is there, I signed it in the computer screen, the vendor just said "signature here and here, initial here and here"The paper copy was provided to me weeks later when I expressed my desire to not continue with the programThis vendor NEVER explain to me even that those papers are a contract, I always was told I can cancel at any time, no mention to any cancellation fee everLike I express before, I am not going to continue with this program and I am not going to pay a penny to get out of this nightmareThis is unbelievable, I am sorry because I like the gym per se and I don't want to lose the membership, but that fake program, absolutely NO, no mention the trainer assigned to me not even has a plan to do anything, just walking around to see what equipment is off to set me there, horrible Regards, [redacted]
Our District Manager attempted to contact member regarding her concerns but his call has not been returnedMember’s personal training agreement includes a cancellation provision that allows her to terminate the agreement early if she becomes permanently disabledOur records do not reflect that member has provided verification of such as disabilityThus, she is not to terminate the agreement and abandon her contractual obligations early without a feeNevertheless, LA Fitness remains willing to honor this cancellation provision of member’s personal training agreement upon verification of such a disabilityMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this provision of her personal training agreement as well should she elect to take advantage of it
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)
Management has made several attempts to contact [redacted] regarding her monthly billed fitness membershipWe encourage her to return our call to discuss her concerns furtherthank you
Management spoke to [redacted] regarding his paid in full yearly membershipWe confirmed that the balance has been waived and no further balance is owedMember is satisfiedThank you
A full refund was processed$was refunded back to the *** card on 2/13/and $was refunded on 2/25/No further action will be takenThis issue has been resolvedThank you
Management contacted Mr[redacted] to confirm his cancellation post marked for 7/29/for his monthlybilled membership and his kids klub membershipAs a courtesy we have waivedthe balance of $on the kids klub membership and no further balance isowedShould Mr [redacted] have any further concerns contact information has beengivenWe believe this issue to be resolvedThank you
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/6/(the “Initial Term”)He paid a total of $up front which included the processing fee and the first four weeks of sessionsHe further agreed to make more payments, in the amount of $100.00, every four weeks, beginning 10/4/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHis personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client ChecklistThere is no provision in member’s personal training agreement that allows him to terminate it early if he moves, regardless of how far it may be from a LA Fitness facility (copies of the agreement and New Client Checklist are included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period Thus, he is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Since the day of the incident, I have been harassed from numbers appearing on my caller id from all over the county, as well as numbers listed as wireless callers, and unidentifiedThe calls NEVER stopped, even when I asked repeated not to call this number againEven the day after I asked the agent if there were any notes on my account, regarding the situation or my request, and after a brief pause they replied NoI would be more then happy to talk to a represented from headquarters, however I have no way of differentiating between headquarters, or the one of harassing calls I get dailyIf someone from headquarters did call they have not left any message on my voice mail, that would indicate that they are calling to resolve my dispute that I had made with the Revdex.comAll the messages thus far have been tying to collect moneyIn which at this point refuse to pay given the insensitivity and profound level of Harassment I have receivedIf you could provide me with a Name of someone and a contact number I would be more then happy to contact them Regards, [redacted] ***
Our District Vice President contacted [redacted] to discuss his concerns As a customer service accommodation, he agreed with [redacted] to essentially change his contract to a 6-month term, instead of months, while honoring the lower per session rate that is available based on a member’s 12-month commitment Accordingly, after member’s billing on 2/19/2017, should he elect to cancel, he will need to request such a cancellation and we will honor it at no additional costOur District Vice President provided him with both his email and phone number for direct contact Additionally, if member no longer wishes to continue with his valid Agreement prior to that date, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it We believe this to be a fair and reasonable resolution to this issue
Management has made several attempts to contact [redacted] regarding his concerns with his monthly billed fitness membershipWe have yet to receive a return call and encourage him to do so in order to resolve any issuesThank you
Management spoke to [redacted] on 1/21/regarding the cancellation of his monthly billed membershipWe have processed an immediate cancellation per his request and issued a refund in the amount of $back to the ***cardRefunds take about 5-business days to be refundedMember is satisfied.Thank you
Management has contacted Mr [redacted] via telephone and email regarding his billing concernsWe reviewed documentation Mr [redacted] provided and set up calls to discuss additional information needed to locate the charges in questionHowever, we have still been unable to connect with Mr [redacted] at the agreed upon times scheduled or during a time when he was able to discuss the matterWe stand ready to assist Mr [redacted] with a resolution once we are able to determine the source of the charges associated with his concernMr [redacted] has the direct contact information of our District Operations Manager and we encourage him to return our calls so we can move forward with a resolutionThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a total of minute sessions to be paid over a minimum initial term of months, beginning 12/16/(the “Initial Term”)Member agreed to pay a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $165.00, beginning 1/16/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHowever, there was no indication that $of the initial sign up fees was to be refundedIn addition, her agreement included a New Client Checklist which outlined key terms, one of them being that the Initial Term was months (unless otherwise stated on the agreement) and that the services would continue at the same price with the same billing cycle after the Initial Term was completed until written notice to cancel was providedThe sales counselor did in fact inform member that she could ignore this specific section of the New Client Checklist since the Initial Term of her Agreement was months (not months) and that we could process an end of term cancellation for her at any time, without a written notice, to ensure that there would be no more billing after the Initial Term was completedFurthermore, member has the option to upgrade her personal training program to include Master Trainer services at any timeThus, there is no grounds for a refund or to terminate the agreement early without a feeNevertheless, our District Vice President contacted member regarding her concerns, reviewed with her the terms of the Agreement that she signed and member has since resumed with service at our [redacted] Stlocation