As member acknowledges, he initially purchased a personal training program for a minimum initial term of monthsMember was coming up on the last month of his initial term and approached our Personal Training Director (“PTD”) about continuing his program beyond the initial term stating that he loved the program, had seen great results thus far and was ready to really commit himself to his health and fitness but was hoping to get a lower rateMember was paying $for sessions per month on his initial agreementOur PTD informed member that we had a month option that was available to him at a rate of $for sessions per month and included additional sessions It should be noted that our PTD informed member that he still had one month remaining on the initial term of his agreement but that his agreement included a voluntary cancellation provision that allowed him to terminate the agreement early by paying only half of the remaining balance due on the agreement (the “Termination Fee”)Member authorized the Termination Fee payment of $(half of $for the remaining month on the initial agreement term) to cancel the agreement and re-enroll at the new rateUpon signing the new agreement, our PTD asked member if he wanted a copy printed or e-mailed to him Member chose the paperless option and requested to have a copy e-mailed to himA Few days later, member returned expressing some concerns about the copy of the agreement that he received and the terms of that agreementIn light of any possible misunderstanding, the new agreement was cancelled and a refund in the amount of $was processed for the initial payment that was madeHowever, the circumstance does not otherwise affect the terms of member’s previous personal training agreementMember may pay the remaining $that was owed to complete his training sessions for the last month that was left on his original agreement but member is not otherwise entitled to a refund of the Termination Fee that he voluntarily paid to cancel that agreement early
Management has made several attempts to contact [redacted] regarding her concerns with her fitness membershipWe have yet to receive a return callShould she wish to discuss her concerns further we encourage her to return our call or contact her home clubThank you
In light of member's circumstance, LA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligation
Management spoke with [redacted] regarding his concernsAs a courtesy, we agreed to move out his next schedule bill date from 12-21-to 1-21-We believe this matter to be resolvedThank you
Revdex.com: Please let LA Fitness knowI have accepted my ALREADY PAID FOR training sessionsHowever no direction was includedI've tried to contact the person [redacted] who called me multiple times asking for further direction on the use of these training sessionsIF these get canceled I WILL file another complaintSince no direction was given on the time-frame I have to use them I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Management spoke to [redacted] on 1/22/regarding the status of his refund for his monthly billed fitness membershipAfter some research we have issued a refund to the correct [redacted] in the amount of$on 1/23/We apologize for any inconvenience this may have causedWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Trainers have to be at the [redacted] location of my choice mentioned, which is more convenient for me due to work being right on shopping center, I can't travel to the [redacted] location mentioned by Vice PresidentI am only getting at the moment mins of training a week which is not sufficient enough to get to my goals, and all because no trainers are available for sessions at the time I can do themIt not working out for the money I am paying a month The deal was there would always be trainer to work around my schedule so far its not happening, and with the bad experience that happened at the Huntington park LA Fitness location mentioned in my original complaint , I simple not happy, I wish to be removed from this contract, and just pay the regular membership fee
Management reached out to [redacted] regarding his monthly billed membershipHe expressed the need to have the membership in his name to receive reimbursementDue to a time constraint member advised he is no longer able to be reimbursed and no longer needs proof of paymentWe believe this matter to be resolvedThank you
Management spoke with Ms [redacted] regarding her concernsManagement explained to MsPenoyer that we freeze for six months not the length of the medical documentationAs a courtesy, we agreed to extend her expiration date months to 7/21/We believe this matter to be resolved Thank you
Management contacted Mr [redacted] regarding the cancellation of his monthly dues membershipMr [redacted] states he understood his membership to be an account in which he paid two months and then would be month to month after that time frameMr [redacted] established a monthly billed membership which requires first and last month’s dues at sign up, then a monthly billing of the membership dues until a request for cancellation is completedMr [redacted] claims to have attempted to cancel via telephone, which is not an accepted form of cancellationAs a result, no such cancellation was processed LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy, a cancellation was completed and we have also agreed to a refund back to his [redacted] card on file in the amount of $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
LA Fitness has made several attempts to contact [redacted] regarding his concerns, but he has not returned our callsOur records reflect that he purchased personal training services pursuant to a written and fully executed agreement, beginning 7/11/(the “Initial Term”)Even if he felt pressured to buy, [redacted] personal training services agreement specifically provided him with a 10-day right to cancel, for any reason, by submitting a written notice of cancellation, for a full refund However, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeNevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancellation provision which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this provision of [redacted] personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to Mr [redacted] regarding his monthlybilled membershipAfter much discussion we have issued a refund in the amountof $back to the MasterCard and waived the balance of $A cancellationwas processed on 10/23/and no further billing has occurredMember issatisfiedThank you
Management spoke to [redacted] on 4/28/regarding the cancellation of her monthly billed membershipShe states she has tried to cancel several times in person and is still being billedWe have decided to process an immediate cancellation with no further billing and issue a refund for March dues in the amount of $$back to the [redacted] cardRefunds take about 5-business days to be refundedThis matter has been resolvedThank you
LA Fitness processed a refund for all payments made less $for sessions used at $per session (refunds applied to the same account used for payment)Please allow 5-business days for all refunds to post to the account
Management has made several attempts to contact Mr [redacted] to discuss his concerns regarding the membership of [redacted] ***However, we have not received a return callWe encourage Mr*** to return our call so we can adequately respond to his concernsThank you
Management spoke with Ms [redacted] regarding her frustration with the Kids Klub babysitting service at her local clubCorporate management spoke to Ms [redacted] regarding her concerns with her monthly billed family membership and her experience with the Kids Klub babysitting service at the Greensburg locationWe apologize for the experience she had and in no way condone such alleged behaviorLA Fitness strives to provide excellent customer service to our membersAs a courtesy, we have waived all past due balances on all of Ms [redacted] ’s accountsThe memberships are all cancelled and in good standings with no further payments dueMember is satisfied and we believe this matter to be resolvedThank you
Management contacted [redacted] regarding her complaint, in which she states local management of the [redacted] ***location acted in an unprofessional manner when handling a guest pass activation for her mother-in-lawManagement contacted [redacted] via telephone to discuss the incident and her concerns LA Fitness strives to provide excellent customer service to our members and guestsWe have apologized to [redacted] for the inconvenience related to this incident and regret that she came away from the encounter feeling like our staff had not behaved professionally [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressed We offered to honor the guest pass originally requested and have provided [redacted] with direct contact information should she decide to active the pass for her mother-in-law or any other guestWe believe this matter to be resolved at this timeThank you
In light of any possible misunderstanding at the point of sale, LA Fitness cancelled member's personal training agreement and her regular fitness membership with no further billing or obligationAs of the time of this response, member has received credit from her bank for all of the payments made
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am very in happy with this response I only used about sessions and was not happy with the results and I did try to break the contract within the first days after I let the trainer now how in happy it was he told me there was nothing I can do about it and that I was basically st out of luck is this how big company in America get rich especially when taking money from the needy this is not common sense I did not use 12000$ worth of garbage min training sessions I know I'm not the only one in this position High powered sales tactics and I'm not happy that's why when I found out the Revdex.com can help I came here and further more I was kicked out of my gym and embarrassed by the way the staff treated myself and my wife I admit she became a little irrated but I kept my cool and was still kicked out If there is a way to resolve this I would appreciate to outright turn this onto a customer is wrong to me this money was hard work but to was just another dumb customerYours truly ***
As member acknowledges, he initially purchased a personal training program for a minimum initial term of monthsMember was coming up on the last month of his initial term and approached our Personal Training Director (“PTD”) about continuing his program beyond the initial term stating that he loved the program, had seen great results thus far and was ready to really commit himself to his health and fitness but was hoping to get a lower rateMember was paying $for sessions per month on his initial agreementOur PTD informed member that we had a month option that was available to him at a rate of $for sessions per month and included additional sessions It should be noted that our PTD informed member that he still had one month remaining on the initial term of his agreement but that his agreement included a voluntary cancellation provision that allowed him to terminate the agreement early by paying only half of the remaining balance due on the agreement (the “Termination Fee”)Member authorized the Termination Fee payment of $(half of $for the remaining month on the initial agreement term) to cancel the agreement and re-enroll at the new rateUpon signing the new agreement, our PTD asked member if he wanted a copy printed or e-mailed to him Member chose the paperless option and requested to have a copy e-mailed to himA Few days later, member returned expressing some concerns about the copy of the agreement that he received and the terms of that agreementIn light of any possible misunderstanding, the new agreement was cancelled and a refund in the amount of $was processed for the initial payment that was madeHowever, the circumstance does not otherwise affect the terms of member’s previous personal training agreementMember may pay the remaining $that was owed to complete his training sessions for the last month that was left on his original agreement but member is not otherwise entitled to a refund of the Termination Fee that he voluntarily paid to cancel that agreement early
Management has made several attempts to contact [redacted] regarding her concerns with her fitness membershipWe have yet to receive a return callShould she wish to discuss her concerns further we encourage her to return our call or contact her home clubThank you
In light of member's circumstance, LA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligation
LA Fitness processed a refund in the amount of $on 5/6/(refund applied to the same account used for payment)
Management spoke with [redacted] regarding his concernsAs a courtesy, we agreed to move out his next schedule bill date from 12-21-to 1-21-We believe this matter to be resolvedThank you
Revdex.com: Please let LA Fitness knowI have accepted my ALREADY PAID FOR training sessionsHowever no direction was includedI've tried to contact the person [redacted] who called me multiple times asking for further direction on the use of these training sessionsIF these get canceled I WILL file another complaintSince no direction was given on the time-frame I have to use them I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Management spoke to [redacted] on 1/22/regarding the status of his refund for his monthly billed fitness membershipAfter some research we have issued a refund to the correct [redacted] in the amount of$on 1/23/We apologize for any inconvenience this may have causedWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Trainers have to be at the [redacted] location of my choice mentioned, which is more convenient for me due to work being right on shopping center, I can't travel to the [redacted] location mentioned by Vice PresidentI am only getting at the moment mins of training a week which is not sufficient enough to get to my goals, and all because no trainers are available for sessions at the time I can do themIt not working out for the money I am paying a month The deal was there would always be trainer to work around my schedule so far its not happening, and with the bad experience that happened at the Huntington park LA Fitness location mentioned in my original complaint , I simple not happy, I wish to be removed from this contract, and just pay the regular membership fee
Management reached out to [redacted] regarding his monthly billed membershipHe expressed the need to have the membership in his name to receive reimbursementDue to a time constraint member advised he is no longer able to be reimbursed and no longer needs proof of paymentWe believe this matter to be resolvedThank you
Management spoke with Ms [redacted] regarding her concernsManagement explained to MsPenoyer that we freeze for six months not the length of the medical documentationAs a courtesy, we agreed to extend her expiration date months to 7/21/We believe this matter to be resolved Thank you
Management contacted Mr [redacted] regarding the cancellation of his monthly dues membershipMr [redacted] states he understood his membership to be an account in which he paid two months and then would be month to month after that time frameMr [redacted] established a monthly billed membership which requires first and last month’s dues at sign up, then a monthly billing of the membership dues until a request for cancellation is completedMr [redacted] claims to have attempted to cancel via telephone, which is not an accepted form of cancellationAs a result, no such cancellation was processed LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy, a cancellation was completed and we have also agreed to a refund back to his [redacted] card on file in the amount of $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
LA Fitness has made several attempts to contact [redacted] regarding his concerns, but he has not returned our callsOur records reflect that he purchased personal training services pursuant to a written and fully executed agreement, beginning 7/11/(the “Initial Term”)Even if he felt pressured to buy, [redacted] personal training services agreement specifically provided him with a 10-day right to cancel, for any reason, by submitting a written notice of cancellation, for a full refund However, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeNevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancellation provision which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this provision of [redacted] personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to Mr [redacted] regarding his monthlybilled membershipAfter much discussion we have issued a refund in the amountof $back to the MasterCard and waived the balance of $A cancellationwas processed on 10/23/and no further billing has occurredMember issatisfiedThank you
Management spoke to [redacted] on 4/28/regarding the cancellation of her monthly billed membershipShe states she has tried to cancel several times in person and is still being billedWe have decided to process an immediate cancellation with no further billing and issue a refund for March dues in the amount of $$back to the [redacted] cardRefunds take about 5-business days to be refundedThis matter has been resolvedThank you
LA Fitness processed a refund for all payments made less $for sessions used at $per session (refunds applied to the same account used for payment)Please allow 5-business days for all refunds to post to the account
Management has made several attempts to contact Mr [redacted] to discuss his concerns regarding the membership of [redacted] ***However, we have not received a return callWe encourage Mr*** to return our call so we can adequately respond to his concernsThank you
Management spoke with Ms [redacted] regarding her frustration with the Kids Klub babysitting service at her local clubCorporate management spoke to Ms [redacted] regarding her concerns with her monthly billed family membership and her experience with the Kids Klub babysitting service at the Greensburg locationWe apologize for the experience she had and in no way condone such alleged behaviorLA Fitness strives to provide excellent customer service to our membersAs a courtesy, we have waived all past due balances on all of Ms [redacted] ’s accountsThe memberships are all cancelled and in good standings with no further payments dueMember is satisfied and we believe this matter to be resolvedThank you
Management contacted [redacted] regarding her complaint, in which she states local management of the [redacted] ***location acted in an unprofessional manner when handling a guest pass activation for her mother-in-lawManagement contacted [redacted] via telephone to discuss the incident and her concerns LA Fitness strives to provide excellent customer service to our members and guestsWe have apologized to [redacted] for the inconvenience related to this incident and regret that she came away from the encounter feeling like our staff had not behaved professionally [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressed We offered to honor the guest pass originally requested and have provided [redacted] with direct contact information should she decide to active the pass for her mother-in-law or any other guestWe believe this matter to be resolved at this timeThank you
In light of any possible misunderstanding at the point of sale, LA Fitness cancelled member's personal training agreement and her regular fitness membership with no further billing or obligationAs of the time of this response, member has received credit from her bank for all of the payments made
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am very in happy with this response I only used about sessions and was not happy with the results and I did try to break the contract within the first days after I let the trainer now how in happy it was he told me there was nothing I can do about it and that I was basically s
t out of luck is this how big company in America get rich especially when taking money from the needy this is not common sense I did not use 12000$ worth of garbage min training sessions I know I'm not the only one in this position High powered sales tactics and I'm not happy that's why when I found out the Revdex.com can help I came here and further more I was kicked out of my gym and embarrassed by the way the staff treated myself and my wife I admit she became a little irrated but I kept my cool and was still kicked out If there is a way to resolve this I would appreciate to outright turn this onto a customer is wrong to me this money was hard work but to was just another dumb customerYours truly ***