Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below the complaint is not that I signed a contractThe complaint is that the contract is not for the length I requestedI agreed to a six month term for the personal training and a one year membership, not months for both personal training and club membership/ When I tried to terminate the contracts I was told I could not terminate the contract during the initial contract periodThis directly contradicts what I told by the salesperson when I was sold the memberships I was told when I was sold the membership and the personal training I could cancel the contract if agreed to pay a penaltyThat too was a appears to be lie Regards, [redacted]
Corporate Management contacted [redacted] regarding her additional concern related to the amount of time between her request and when the session adjustment was completedWe have agreed to refund the remaining sessions, for a total amount of $Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member We believe this resolves the matter, but please advise if we can be of further assistance
Management spoke with Ms [redacted] regarding her concernsAs courtesy, Management agreed to refund a total of six months of dues $equaling $Refunds typically could take up to 5-business days to complete and will be applied to the [redacted] card on fileWe believe this matter to be resolvedThank you
Management contacted Ms [redacted] regarding her experience when attempting to process the cancellation of her monthly dues membershipMs [redacted] stated she Bastiattempted to cancel via telephone, which is not an accepted form of cancellation and as a result, no such cancellation was processed A cancellation request for Ms [redacted] account was received on 7/10/There is no history of a previous requestNevertheless, as a courtesy, we have agreed to refund $back to her Visa card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Per the members request we received a cancellation request post marked 4/27/A cancellation was processed and no further billing has occurredNo balance Is owed at this timeWe believe this matter to be resolvedThank you
Management spoke to [redacted] prior to this complaint regarding his monthly billed fitness membershipHe claims to have only signed up for a month membershipHowever, per the agreement he signed on August 12, his membership is a month to month membership that will continue to bill until [redacted] requests properly to cancelWith that being said as a courtesy a refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business days to be processedWe believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership agreement he signed on August 17, at our [redacted] location However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concerns Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/29/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $358.40, beginning 4/28/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Our records do not reflect an overpayment or that an additional $was chargedNevertheless, our Regional Vice President has been attempted to contact member again for clarificationWe encourage member to return his call for further assistanceThank you
District Manager spoke with Ms [redacted] regarding her concernsMs [redacted] states that her membership was never cancelled and she left for China 11/Management has since cancelled her membership and refunded three months onlyAs a courtesy resolution, District Manager agreed to refund additional months of dues ($29.99) from 11/21/through 7/21/Refunds typically could take up to 5-business days to complete and will go back to the [redacted] Card we have on fileWe believe this matter to be resolvedThank you
Management spoke with Mr [redacted] regarding his concernsManagement processed a cancellation on 10/23/and Mr [redacted] confirmed that he received email confirmation cancellation receiptMr [redacted] is not requesting a refund because he already filed a charge back with his financial institution for the 10/11/paymentWe believe this matter to be resolvedThank you
According to our records Mr [redacted] has activated his membershipOur Austin SLamar Blvd location was opened on 3/13/15, we apologize for any inconvenience this may have causedShould Mr [redacted] wish to discuss anything further we encourage him to return our call or contact his home clubThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From: [redacted] Sent: Monday, February 09, 9:AMTo: [redacted] ***Subject: RE: Revdex.com Dear [redacted] *** I totally disagree with their respondI didn’t used the serviceSince they over charge me the second day of joining LA FitnessSome of the over charge was not returned days laterAll this time I was making phone calls and took days off to talk toThemThe sad part was that no one put comment on their system That I was trying to resolve this matter day later when I was asked To pay additional $32.00, I refused to payHow did I use the service if I was not allowed to work out less than days of joining LA Fitness even though they charged me two months in advance Since the second day join LA fitness, my mind was howam going to fix my credit card I had to pay the credit card company because of LA over charge me over $ I am requesting remain $ returned to my name since I close out My credit card because I don’t be charge any longerThank you in advance [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am waiting on confirmation from my credit card issuer (Chase) that the business has performed this action (including all disputed charges) and, if it does, will consider this complaint resolved Kind regards, [redacted]
Our District Vice President contacted member regarding her concernsThis is no provision in her personal training agreement that entitles her to downgrade at any time during the initial term of the agreementHowever, we will extend the expiration date of her sessions for an additional months after the end of her initial term so that she has enough time to complete any remaining sessions
Member’s claim is not consistent with the clear and conspicuous language in the training agreement she signed and she was properly billed after the initial 6-month period in strict accordance with the plain language of the agreement she signedIn particular, the "Initial Term Acknowledgement" on page of the membership agreement clearly states that "unless cancelled", the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is providedAdditionally, member acknowledged the month to month conversion by initialing the specific section of the "New Client Checklist" which is also provided with a copy of the membership agreement and reviewed with member at the conclusion of the sale (copies of the agreement and New Client Checklist are included with this response)As such, it was member’s obligation to notify us that she did not want to continue with her membershipFurthermore, member shall be deemed in default of the this agreement upon failure to comply with any of the terms and conditions of the agreement including the obligation to make payment when dueUpon default, member will not be able to utilize the services provided in the agreement including any unused accrued sessionsThus, by disputing the payments with her bank, member has defaulted on the agreementNevertheless, our District Operations Manager, [redacted] **, has made several attempts to contact member regarding her concerns in an effort to resolve her dispute but his calls have not been returnedWe encourage member to return Peter’s call for further assistance
Member is correctShe was paying $per month, not $We apologize if there was any confusion about the rateHowever, the cancellation provision is designed to protect member from pre-paying for services or to relieve member from her obligation to continue to pay for services she might otherwise not be able to use because of her disability It does not, however, entitle member to a refund of services that were available to her but she did not use prior to such a cancellation for disabilityNevertheless, LA Fitness will allow member to use any remaining unused sessions once her doctor clears her for workouts again in the future
Management has made an attempt to contact Mr [redacted] regarding his monthly billed family membershipWe encourage him to return our call to discuss his concerns furtherThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello [redacted] I've had a pretty awful experience with LA Fitness and have been lied to numerous times during the process I tried to cancel my membership in person prior to leaving [redacted] , in late October 2015, but was told that the manager was the only person who could cancel my membership, and the manager wasn't in that day I was told that I could cancel over the phone, or come back another day With all of the hassle of moving, it slipped my mind for a few months, so in February, I called and tried to cancel my membership, and was told that I couldn't I talked to the manager, and he still refused to cancel my membership I was told it could only be done in person or through the mail, making what was told to me earlier a direct lie I asked for an exception, because I had moved somewhere that was literally hundreds of miles from the closest location I was refused I then downloaded the cancellation form and sent it in After three months I was still getting charged, so I filed the Revdex.com report because it was clear that LA Fitness was running a scam preventing me from canceling the membership LA Fitness showed that they continue to try to cheat their customers, as they charged me for an additional month after making contact, having confirmed that they'd seen my complaint in writing After having been lied to so many times from LA Fitness employees, I requested that all communication occur in written form, which is a very rational demand, but the management of LA Fitness has refused, so they can't be caught in their lies or falsehoods I have not used a single piece of equipment from October to the present (and I still have an active, paid membership, as they continued to charge me after acknowledging this request), so I have caused them no undue hardship I want my money back for this period of time, as would be fair Thank you, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below the complaint is not that I signed a contractThe complaint is that the contract is not for the length I requestedI agreed to a six month term for the personal training and a one year membership, not months for both personal training and club membership/ When I tried to terminate the contracts I was told I could not terminate the contract during the initial contract periodThis directly contradicts what I told by the salesperson when I was sold the memberships I was told when I was sold the membership and the personal training I could cancel the contract if agreed to pay a penaltyThat too was a appears to be lie Regards, [redacted]
Corporate Management contacted [redacted] regarding her additional concern related to the amount of time between her request and when the session adjustment was completedWe have agreed to refund the remaining sessions, for a total amount of $Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member We believe this resolves the matter, but please advise if we can be of further assistance
Management spoke with Ms [redacted] regarding her concernsAs courtesy, Management agreed to refund a total of six months of dues $equaling $Refunds typically could take up to 5-business days to complete and will be applied to the [redacted] card on fileWe believe this matter to be resolvedThank you
Management contacted Ms [redacted] regarding her experience when attempting to process the cancellation of her monthly dues membershipMs [redacted] stated she Bastiattempted to cancel via telephone, which is not an accepted form of cancellation and as a result, no such cancellation was processed A cancellation request for Ms [redacted] account was received on 7/10/There is no history of a previous requestNevertheless, as a courtesy, we have agreed to refund $back to her Visa card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Per the members request we received a cancellation request post marked 4/27/A cancellation was processed and no further billing has occurredNo balance Is owed at this timeWe believe this matter to be resolvedThank you
Management spoke to [redacted] prior to this complaint regarding his monthly billed fitness membershipHe claims to have only signed up for a month membershipHowever, per the agreement he signed on August 12, his membership is a month to month membership that will continue to bill until [redacted] requests properly to cancelWith that being said as a courtesy a refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business days to be processedWe believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership agreement he signed on August 17, at our [redacted] location However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concerns Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/29/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $358.40, beginning 4/28/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Our records do not reflect an overpayment or that an additional $was chargedNevertheless, our Regional Vice President has been attempted to contact member again for clarificationWe encourage member to return his call for further assistanceThank you
District Manager spoke with Ms [redacted] regarding her concernsMs [redacted] states that her membership was never cancelled and she left for China 11/Management has since cancelled her membership and refunded three months onlyAs a courtesy resolution, District Manager agreed to refund additional months of dues ($29.99) from 11/21/through 7/21/Refunds typically could take up to 5-business days to complete and will go back to the [redacted] Card we have on fileWe believe this matter to be resolvedThank you
Management spoke with Mr [redacted] regarding his concernsManagement processed a cancellation on 10/23/and Mr [redacted] confirmed that he received email confirmation cancellation receiptMr [redacted] is not requesting a refund because he already filed a charge back with his financial institution for the 10/11/paymentWe believe this matter to be resolvedThank you
According to our records Mr [redacted] has activated his membershipOur Austin SLamar Blvd location was opened on 3/13/15, we apologize for any inconvenience this may have causedShould Mr [redacted] wish to discuss anything further we encourage him to return our call or contact his home clubThank you
LA Fitness added sessions at no additional charge to compensate member for the 4th session per month
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From: [redacted] Sent: Monday, February 09, 9:AMTo: [redacted] ***Subject: RE: Revdex.com Dear [redacted] *** I totally disagree with their respondI didn’t used the serviceSince they over charge me the second day of joining LA FitnessSome of the over charge was not returned days laterAll this time I was making phone calls and took days off to talk toThemThe sad part was that no one put comment on their system That I was trying to resolve this matter day later when I was asked To pay additional $32.00, I refused to payHow did I use the service if I was not allowed to work out less than days of joining LA Fitness even though they charged me two months in advance Since the second day join LA fitness, my mind was howam going to fix my credit card I had to pay the credit card company because of LA over charge me over $ I am requesting remain $ returned to my name since I close out My credit card because I don’t be charge any longerThank you in advance [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am waiting on confirmation from my credit card issuer (Chase) that the business has performed this action (including all disputed charges) and, if it does, will consider this complaint resolved Kind regards, [redacted]
Our District Vice President contacted member regarding her concernsThis is no provision in her personal training agreement that entitles her to downgrade at any time during the initial term of the agreementHowever, we will extend the expiration date of her sessions for an additional months after the end of her initial term so that she has enough time to complete any remaining sessions
Member’s claim is not consistent with the clear and conspicuous language in the training agreement she signed and she was properly billed after the initial 6-month period in strict accordance with the plain language of the agreement she signedIn particular, the "Initial Term Acknowledgement" on page of the membership agreement clearly states that "unless cancelled", the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is providedAdditionally, member acknowledged the month to month conversion by initialing the specific section of the "New Client Checklist" which is also provided with a copy of the membership agreement and reviewed with member at the conclusion of the sale (copies of the agreement and New Client Checklist are included with this response)As such, it was member’s obligation to notify us that she did not want to continue with her membershipFurthermore, member shall be deemed in default of the this agreement upon failure to comply with any of the terms and conditions of the agreement including the obligation to make payment when dueUpon default, member will not be able to utilize the services provided in the agreement including any unused accrued sessionsThus, by disputing the payments with her bank, member has defaulted on the agreementNevertheless, our District Operations Manager, [redacted] **, has made several attempts to contact member regarding her concerns in an effort to resolve her dispute but his calls have not been returnedWe encourage member to return Peter’s call for further assistance
Member is correctShe was paying $per month, not $We apologize if there was any confusion about the rateHowever, the cancellation provision is designed to protect member from pre-paying for services or to relieve member from her obligation to continue to pay for services she might otherwise not be able to use because of her disability It does not, however, entitle member to a refund of services that were available to her but she did not use prior to such a cancellation for disabilityNevertheless, LA Fitness will allow member to use any remaining unused sessions once her doctor clears her for workouts again in the future
Management has made an attempt to contact Mr [redacted] regarding his monthly billed family membershipWe encourage him to return our call to discuss his concerns furtherThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello [redacted] I've had a pretty awful experience with LA Fitness and have been lied to numerous times during the process I tried to cancel my membership in person prior to leaving [redacted] , in late October 2015, but was told that the manager was the only person who could cancel my membership, and the manager wasn't in that day I was told that I could cancel over the phone, or come back another day With all of the hassle of moving, it slipped my mind for a few months, so in February, I called and tried to cancel my membership, and was told that I couldn't I talked to the manager, and he still refused to cancel my membership I was told it could only be done in person or through the mail, making what was told to me earlier a direct lie I asked for an exception, because I had moved somewhere that was literally hundreds of miles from the closest location I was refused I then downloaded the cancellation form and sent it in After three months I was still getting charged, so I filed the Revdex.com report because it was clear that LA Fitness was running a scam preventing me from canceling the membership LA Fitness showed that they continue to try to cheat their customers, as they charged me for an additional month after making contact, having confirmed that they'd seen my complaint in writing After having been lied to so many times from LA Fitness employees, I requested that all communication occur in written form, which is a very rational demand, but the management of LA Fitness has refused, so they can't be caught in their lies or falsehoods I have not used a single piece of equipment from October to the present (and I still have an active, paid membership, as they continued to charge me after acknowledging this request), so I have caused them no undue hardship I want my money back for this period of time, as would be fair Thank you, [redacted] ***