Management has made an attempt to contact Mr [redacted] regarding his monthly billed family membershipWe encourage him to return our call to discuss his concerns furtherThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am waiting on confirmation from my credit card issuer (Chase) that the business has performed this action (including all disputed charges) and, if it does, will consider this complaint resolved Kind regards, [redacted]
Management contacted [redacted] on 3/2/and apologized for how the incident was handled by our staffHowever we reiterated that his membership would not be reinstatedMember understandsNo further action will be takenThank you
Management spoke to [redacted] regarding his claim of a broken window due to our staff posting advertisements on local vehiclesWe made an attempt to arrange for [redacted] to meet with management to prove the window is in fact brokenHe declined to do soMember was satisfied with the follow upNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We returned the call from a LA Fitness district manager regarding our Revdex.com complaint He offered to re-initiate the LA Fitness membership at same monthly price but upgrade it to multi-club access, but it has to occur today and not at a later date of our choosing This offer would only resolve our complaint that we were sold a membership that did not allow us to visit the club location we were interested in It does not resolve the complaint that the salesperson deliberately misinformed us by stating that with the initial payment of $60, we would be able to set a start date for the membership as soon as we notify her and that this amount of payment would grant us up to months of gym accessInformed the LA Fitness manager that due to medical reasons at this time, my wife would not be able to use the gym for some time and so his offer would not benefit us in any way In addition, considering the hostile reaction by LA Fitness branch personnel when we voiced our initial complaints via in person interaction as well as harassment online after we posted a negative Yelp review of the particular LA Fitness branch(we have evidence this occurred), we would be weary of entering into a new membership contract that would be required under the terms of his offer Instead, if a refund is not an option, we would be completely satisfied if LA Fitness offers us a voucher for a month membership at the single club of our choice to be activated at a time of our choosing No other offers were made available to us as of the writing of this response.Regards, [redacted] ***
Our District Manager attempted to contact member again via e-mail this time with no responseWe encourage member to follow up with [redacted] via e-mail at [redacted] @fitnessintl.com or by phone at 949-502-
Management spoke to [redacted] on 10/20/ after explaining the charges and the misunderstanding that occurred when he joined onlineWe agreed to refund the NSF fees and the monthly dues do to non-usageTotal refund amount is $back to the [redacted] cardRefunds take about 5-business days to be refunded [redacted] agreed to keep his membership and pay the balance in the amount of $by the end of this monthMember is satisfiedThank you
Our District Vice President has made several attempts to contact member to address her concerns but she has not returned his callsMember purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/21/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/21/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementMember has not elected to exercise this optionShe is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Our previous response still stands Management spoke to [redacted] regarding the canellation of his annually billed fitness membershipHe states he provided proof of relocation and has made several attempts to cancel since August of Unfortunately his request was not received nor processedDue to his attempt to cancel due to relocation we have honored his request and issued a pro rated refund in the amount of $back to the [redacted] card on fileRefunds take 5-business days to be refunded We believe this matter to be resolved and the member is satisfiedThank you
Management spoke to [redacted] on 1/13/regarding the cancellation of her monthly billed membershipAn immediate cancellation has been processed and no further billings will occurA refund in the amount of $has beenprocessed back to the [redacted] cardRefund take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did provide a response to LA Fitness regarding their question, The response was -My contract price of $per month was being paid by my insurance provider Blue Cross Blue Shield of Minnesota Upon the closing of Fitness 19, the contracted amount of $per month should have been transferred to Fitness LA which I would assume payment since Blue Cross does not cover LA Fitness and will not authorize payment I am simply asking for the same consideration as other members of Fitness received
Management has made several attempts to contact *** [redacted] regarding her monthly billed membershipWe encourage her to return ourcall to discuss her concerns furtherThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/16/(the “Initial Term”) Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 10/16/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her Agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not exercise this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision in her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com: I have reviewed the response in reference to complaint ID [redacted] , and find that this resolution ìs satisfactoryWith the March 26, receipt of requested funds, I consider this complaint resolved Regards, [redacted]
Management has made several attempts to contact [redacted] to discuss her concerns with the incident that took place at our [redacted] location However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to her concerns and discuss the status of her membershipThank you
Revdex.com:While it is true LA Fitness Management has contacted me and agreed, as a 'courtesy' to refund the unused portion of my years Paid In Full membership, I informed I no longer had the [redacted] used to pay and I would need a checkI got an email informing this was approved on 12/12/So far I have not received anything (days have passed) and I would like to keep this complaint open until I have received a check from themRegards, [redacted]
LA Fitness will process a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Our same response still standsManagement spoke to Ms [redacted] regarding her Fitness membershipOur records indicate we did not acquire her membership and asked that she provide proof of payment up until the acquisitionOnce this information is provide we can better assist Ms***Thank you
Our District Manager contacted member to address her concernsWe scheduled her with a trainer at our [redacted] location and she will continue with the program
Management contacted [redacted] on 3/13/and confirmed the cancellation of her monthly billed membership, no further billing will occurThe balance in the amount of $has been waivedShe will no longer be contactedWe believe this matter to be resolvedThank you
Management has made an attempt to contact Mr [redacted] regarding his monthly billed family membershipWe encourage him to return our call to discuss his concerns furtherThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am waiting on confirmation from my credit card issuer (Chase) that the business has performed this action (including all disputed charges) and, if it does, will consider this complaint resolved Kind regards, [redacted]
Management contacted [redacted] on 3/2/and apologized for how the incident was handled by our staffHowever we reiterated that his membership would not be reinstatedMember understandsNo further action will be takenThank you
Management spoke to [redacted] regarding his claim of a broken window due to our staff posting advertisements on local vehiclesWe made an attempt to arrange for [redacted] to meet with management to prove the window is in fact brokenHe declined to do soMember was satisfied with the follow upNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We returned the call from a LA Fitness district manager regarding our Revdex.com complaint He offered to re-initiate the LA Fitness membership at same monthly price but upgrade it to multi-club access, but it has to occur today and not at a later date of our choosing This offer would only resolve our complaint that we were sold a membership that did not allow us to visit the club location we were interested in It does not resolve the complaint that the salesperson deliberately misinformed us by stating that with the initial payment of $60, we would be able to set a start date for the membership as soon as we notify her and that this amount of payment would grant us up to months of gym accessInformed the LA Fitness manager that due to medical reasons at this time, my wife would not be able to use the gym for some time and so his offer would not benefit us in any way In addition, considering the hostile reaction by LA Fitness branch personnel when we voiced our initial complaints via in person interaction as well as harassment online after we posted a negative Yelp review of the particular LA Fitness branch(we have evidence this occurred), we would be weary of entering into a new membership contract that would be required under the terms of his offer Instead, if a refund is not an option, we would be completely satisfied if LA Fitness offers us a voucher for a month membership at the single club of our choice to be activated at a time of our choosing No other offers were made available to us as of the writing of this response.Regards, [redacted] ***
Our District Manager attempted to contact member again via e-mail this time with no responseWe encourage member to follow up with [redacted] via e-mail at [redacted] @fitnessintl.com or by phone at 949-502-
Management spoke to [redacted] on 10/20/ after explaining the charges and the misunderstanding that occurred when he joined onlineWe agreed to refund the NSF fees and the monthly dues do to non-usageTotal refund amount is $back to the [redacted] cardRefunds take about 5-business days to be refunded [redacted] agreed to keep his membership and pay the balance in the amount of $by the end of this monthMember is satisfiedThank you
Our District Vice President has made several attempts to contact member to address her concerns but she has not returned his callsMember purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/21/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/21/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementMember has not elected to exercise this optionShe is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Our previous response still stands Management spoke to [redacted] regarding the canellation of his annually billed fitness membershipHe states he provided proof of relocation and has made several attempts to cancel since August of Unfortunately his request was not received nor processedDue to his attempt to cancel due to relocation we have honored his request and issued a pro rated refund in the amount of $back to the [redacted] card on fileRefunds take 5-business days to be refunded We believe this matter to be resolved and the member is satisfiedThank you
Management spoke to [redacted] on 1/13/regarding the cancellation of her monthly billed membershipAn immediate cancellation has been processed and no further billings will occurA refund in the amount of $has beenprocessed back to the [redacted] cardRefund take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did provide a response to LA Fitness regarding their question, The response was -My contract price of $per month was being paid by my insurance provider Blue Cross Blue Shield of Minnesota Upon the closing of Fitness 19, the contracted amount of $per month should have been transferred to Fitness LA which I would assume payment since Blue Cross does not cover LA Fitness and will not authorize payment I am simply asking for the same consideration as other members of Fitness received
Management has made several attempts to contact *** [redacted] regarding her monthly billed membershipWe encourage her to return ourcall to discuss her concerns furtherThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/16/(the “Initial Term”) Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 10/16/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her Agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not exercise this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision in her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com: I have reviewed the response in reference to complaint ID [redacted] , and find that this resolution ìs satisfactoryWith the March 26, receipt of requested funds, I consider this complaint resolved Regards, [redacted]
Management has made several attempts to contact [redacted] to discuss her concerns with the incident that took place at our [redacted] location However, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to her concerns and discuss the status of her membershipThank you
Revdex.com:While it is true LA Fitness Management has contacted me and agreed, as a 'courtesy' to refund the unused portion of my years Paid In Full membership, I informed I no longer had the [redacted] used to pay and I would need a checkI got an email informing this was approved on 12/12/So far I have not received anything (days have passed) and I would like to keep this complaint open until I have received a check from themRegards, [redacted]
LA Fitness will process a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Our same response still standsManagement spoke to Ms [redacted] regarding her Fitness membershipOur records indicate we did not acquire her membership and asked that she provide proof of payment up until the acquisitionOnce this information is provide we can better assist Ms***Thank you
Our District Manager contacted member to address her concernsWe scheduled her with a trainer at our [redacted] location and she will continue with the program
Management contacted [redacted] on 3/13/and confirmed the cancellation of her monthly billed membership, no further billing will occurThe balance in the amount of $has been waivedShe will no longer be contactedWe believe this matter to be resolvedThank you