We have made severalattempts to contact Mr [redacted] in regards to his concerns with his monthlybilled membership and the issue that happened at the time of joiningWe wouldgladly like to discuss these concerns further and encourage Mr [redacted] to returnour callThank you
Our Personal Training Director contacted member regarding her concernsThe sessions have been added back to her account and will schedule her out with Adam for the remaining sessionsWe apologize for the delay in processing or any inconvenience it may have caused
Management spoke to [redacted] regarding his complaintManagement will speak to staff regarding this issueShould [redacted] have any further concerns please contact the local clubWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My husband never had an account, he was just supposed to be able to come with meIt was mine so only part of the account was closed and only part was refundedI want both accounts closed because they were deceptive in the creation of the account and the last month should be refunded in full and not in partRegards, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 11/4/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 12/2/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if she relocates her residence to a location farther than miles from an LA Fitness location upon presenting reasonable evidence of such relocationLA Fitness did not receive reasonable evidence of such a relocationThus, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke with Ms [redacted] regarding the cancellation of her monthly dues membershipManagement cancelled her membership on 10/9/with no further billingWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 11/4/(the “Initial Term”)At the time of the sale, she paid a total of $114.00, which included the processing fee and payment for the first four weeks of sessionsShe further agreed to make more payments, in the amount of $45.00, every four weeks, beginning 12/2/These terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to [redacted] regarding the removal of the added amenity of guest privilegesPer his request guest privileges has been removed and refund in the amount of $has been refunded back to the [redacted] on fileAs a courtesy the balance has been waived and [redacted] agreed to reinstate his membership and continue to be a memberMember is satisfiedThank you
Per [redacted] request we have processed an immediate cancellation for all memberships and no further billing will occurAll balances have been waived and no further balance is owedWe believe this issue to be resolvedThank you
Management spoke with member regarding his concernsWe honored the cancellation of his membership and sent an email cancellation confirmation receiptWe also refunded $back to the Discover Card on fileRefunds could take up to 7-business days to completeWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] They have done everything I have asked, completed the actions quickly, and I thank their leadership for taking care of the issues Thank you [redacted] ***
A refund in the amount of $was processed on 5/19/The remaining $was processed today (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if she becomes totally and permanently disabled after the date the contract takes effectThe letter member provided by her doctor did not confirm such a disabilityNevertheless, LA Fitness cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, member is not entitled to a refund on top of the consideration already provided
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] The issue IS NOT resolved; as of Sunday the spa was still closed and has been for over a month, and 80% of the time since last MayAnd, I have been patient prior to filing my original complaintThe response that you received from their management is an effort to smooth things over and close this complaint, and then it will be business as usual as they continue o ripoff their members with a facility that is ill maintained on regular basis while they continue to accept new members while they mislead them concerning the ongoing problem in the pool areaAdditionally, their is no visible evidence of any repairs being performed to the spa (hot tub) what so ever, and it continues to be roped off and closed to the membership I will only be satisfied and consider this complaint closed when the spa is operating at acceptable efficiency for a continuous period of days or more Thank you, [redacted]
Management contacted Mr [redacted] regarding his concerns related to an incident at our Plantation – SUniversity DrlocationMr [redacted] alleges that local staff acted in an unprofessional manner when handling an incident involving him and another member on his accountManagement contacted Mr [redacted] to discuss the incident and his concernsAs a courtesy, we have agreed to refund $to the Visa on fileTypically refunds take 5-business days to be completedAdditionally, we informed Mr [redacted] he would have the option to reinstate his membership in the future should he decided to do soWe believe this issue has been resolvedThank you
Management has made several attempts to contact *** [redacted] regarding his concerns with the cleanliness of the [redacted] locationWe encourage him to return our call to discuss furtherThank you
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membershipOur records indicate we have not received any prior notice to cancelLA Fitness provides members with the option tocancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellationrequest via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyHowever, per his request an immediate cancellation has been processed and no further billing will occurDue to the monthly dues being disputed the balance in the amount of $has been waived No refunds will be processedWe believe this matter to be resolvedThank you
LA Fitness process a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
We have made severalattempts to contact Mr [redacted] in regards to his concerns with his monthlybilled membership and the issue that happened at the time of joiningWe wouldgladly like to discuss these concerns further and encourage Mr [redacted] to returnour callThank you
Our Personal Training Director contacted member regarding her concernsThe sessions have been added back to her account and will schedule her out with Adam for the remaining sessionsWe apologize for the delay in processing or any inconvenience it may have caused
Management spoke to [redacted] regarding his complaintManagement will speak to staff regarding this issueShould [redacted] have any further concerns please contact the local clubWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My husband never had an account, he was just supposed to be able to come with meIt was mine so only part of the account was closed and only part was refundedI want both accounts closed because they were deceptive in the creation of the account and the last month should be refunded in full and not in partRegards, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 11/4/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 12/2/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if she relocates her residence to a location farther than miles from an LA Fitness location upon presenting reasonable evidence of such relocationLA Fitness did not receive reasonable evidence of such a relocationThus, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke with Ms [redacted] regarding the cancellation of her monthly dues membershipManagement cancelled her membership on 10/9/with no further billingWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 11/4/(the “Initial Term”)At the time of the sale, she paid a total of $114.00, which included the processing fee and payment for the first four weeks of sessionsShe further agreed to make more payments, in the amount of $45.00, every four weeks, beginning 12/2/These terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to [redacted] regarding the removal of the added amenity of guest privilegesPer his request guest privileges has been removed and refund in the amount of $has been refunded back to the [redacted] on fileAs a courtesy the balance has been waived and [redacted] agreed to reinstate his membership and continue to be a memberMember is satisfiedThank you
Per [redacted] request we have processed an immediate cancellation for all memberships and no further billing will occurAll balances have been waived and no further balance is owedWe believe this issue to be resolvedThank you
Management spoke with member regarding his concernsWe honored the cancellation of his membership and sent an email cancellation confirmation receiptWe also refunded $back to the Discover Card on fileRefunds could take up to 7-business days to completeWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] They have done everything I have asked, completed the actions quickly, and I thank their leadership for taking care of the issues Thank you [redacted] ***
A refund in the amount of $was processed on 5/19/The remaining $was processed today (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if she becomes totally and permanently disabled after the date the contract takes effectThe letter member provided by her doctor did not confirm such a disabilityNevertheless, LA Fitness cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, member is not entitled to a refund on top of the consideration already provided
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] The issue IS NOT resolved; as of Sunday the spa was still closed and has been for over a month, and 80% of the time since last MayAnd, I have been patient prior to filing my original complaintThe response that you received from their management is an effort to smooth things over and close this complaint, and then it will be business as usual as they continue o ripoff their members with a facility that is ill maintained on regular basis while they continue to accept new members while they mislead them concerning the ongoing problem in the pool areaAdditionally, their is no visible evidence of any repairs being performed to the spa (hot tub) what so ever, and it continues to be roped off and closed to the membership I will only be satisfied and consider this complaint closed when the spa is operating at acceptable efficiency for a continuous period of days or more Thank you, [redacted]
Management contacted Mr [redacted] regarding his concerns related to an incident at our Plantation – SUniversity DrlocationMr [redacted] alleges that local staff acted in an unprofessional manner when handling an incident involving him and another member on his accountManagement contacted Mr [redacted] to discuss the incident and his concernsAs a courtesy, we have agreed to refund $to the Visa on fileTypically refunds take 5-business days to be completedAdditionally, we informed Mr [redacted] he would have the option to reinstate his membership in the future should he decided to do soWe believe this issue has been resolvedThank you
Management has made several attempts to contact *** [redacted] regarding his concerns with the cleanliness of the [redacted] locationWe encourage him to return our call to discuss furtherThank you
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membershipOur records indicate we have not received any prior notice to cancelLA Fitness provides members with the option tocancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellationrequest via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyHowever, per his request an immediate cancellation has been processed and no further billing will occurDue to the monthly dues being disputed the balance in the amount of $has been waived No refunds will be processedWe believe this matter to be resolvedThank you
Management spoke to [redacted] via email and per his request his home club has been changed to our [redacted] locationMember is satisfiedThank you
LA Fitness process a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account