Management spoke to [redacted] regarding his complaintManagement states that [redacted] was not aware that he could cancel his monthly membership at the club levelAs a courtesy to resolve this matter, management canceled this membership and [redacted] will not be charged for October 5th duesWe believe this matter to be resolvedThank you
Management spoke to [redacted] regarding the cancellation of his monthly billed membershipHe states he requested to cancel his membership weeks after joiningOur records indicate we did not receive a cancellation request and therefore he was continued to be billed his monthly duesLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly As a courtesy, the buyout fee has been waived and an immediate cancellation has been processedNo further billing will occurA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refunded [redacted] is satisfied and no further action will be takenThank you
Management spoke to [redacted] regarding the incident that occurred with the General ManagerUnfortunately, [redacted] chose to no longer be a member with LA Fitness and an immediate cancellation was processedNo further billing will occurA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refundedNo further action will be takenThank you
Our previous response still standsManagement spoke to Mr [redacted] in regards to his wife's monthly billed fitness membership and the agreement that was signed on 2/26/They have declined our offer to upgrade at no additional cost to multi club access should they wish to reinstate her membership todayMr [redacted] declined the offer and will keep the membership cancelled at this timeNo further action will be takenThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Our District Manager contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and we are processing refunds totaling $for the remaining unused paid sessions (refunds applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management has spoken to [redacted] regarding his monthly dues billed fitness membershipWe advised him that he is paying the current rate for a multi club single state membership at the monthly billed amount of $We will have to decline his request of a rate reduction due to him being at the current rateNo further action will be takenThank you
LA Fitness cancelled member's personal training agreement and a full refund was processed on 4/16/(refund applied to the same account used for payment)LA Fitness does not report to any credit bureaus or agenciesThus, we did not affect his credit in any way
Management spoke with Ms [redacted] regarding her concernsManagement as a customer consideration agreed to comp freeze [redacted] membership while she is not using itThis way she can resume the membership later or cancel it when she leaves for schoolManagement also explained cancelation is based on proof of relocationWe believe this matter to be resolvedThank you
Management spoke to [redacted] and explained how guest passes work as well as the difference between guest privilegesMember now understandsWe also assured her that the GM is no longer with the companyWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding he concernsWe upgraded her membership to a Signature Club Membership to allow her access to all clubs nationwide and scheduled her for personal training at our [redacted] location beginning Monday 6/8/
Management spoke to [redacted] on 3/18/regarding her concerns with the additional Kids Klub membership that was joined on 9/15/ [redacted] will not accept responsibility for authorizing this membershipAlthough we have a signed agreement and she is not owed a refundAfter much discussion we have agreed to refund in the amount of $back to the [redacted] card on file and an immediate cancellation has been processedRefunds take about 5-business days to be refunded backMember is satisfiedThank you
Revdex.com: Thanks for helping me outThis problem has been going on for the last monthsThen, week after contacting the Revdex.com, LA Fitness suddenly understood their error and was willing to correct itI wonder what changed their mind? I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below the complaint is not that I signed a contractThe complaint is that the contract is not for the length I requestedI agreed to a six month term for the personal training and a one year membership, not months for both personal training and club membership/ When I tried to terminate the contracts I was told I could not terminate the contract during the initial contract periodThis directly contradicts what I told by the salesperson when I was sold the memberships I was told when I was sold the membership and the personal training I could cancel the contract if agreed to pay a penaltyThat too was a appears to be lie Regards, [redacted]
Management has made several attempts to contact [redacted] to discuss his concerns with his monthly billed fitness membershipWe encourage him to return our call to resolve any concerns he may haveThank you
Management spoke with Ms [redacted] husband regarding this membershipOur Membership Policies and Club Rules and Regulations, clearly states that no member or guest may coach or train other members or guests (as solely determined by LA Fitness)Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usMs [redacted] was given a warning in the past and an opportunity to cease these types of actsOn 9/21/it was determined necessary to discontinue her membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of her contractual rightsAfter considering all factors we are staying with the original decision to keep this membership revokedThank you
There is no provision in member’s personal training agreement that entitles her to a refund of sessions if she does not use themThey remain available for her to use, LA Fitness stands ready to continue to provide the services for which she contracted and tailor a program designed around her capabilitiesNevertheless, our records reflect that member had trained regularly through 3/11/Member was only charged one time after that date, $on 8/28/LA Fitness offered to process a refund for that payment in an effort to resolve member’s complaintMember declined the refund offerLA Fitness remains willing to process a refund for that payment should member elect to take advantage of it
Management spoke to [redacted] regarding his complaintManagement states that [redacted] was not aware that he could cancel his monthly membership at the club levelAs a courtesy to resolve this matter, management canceled this membership and [redacted] will not be charged for October 5th duesWe believe this matter to be resolvedThank you
Management spoke to [redacted] regarding the cancellation of his monthly billed membershipHe states he requested to cancel his membership weeks after joiningOur records indicate we did not receive a cancellation request and therefore he was continued to be billed his monthly duesLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly As a courtesy, the buyout fee has been waived and an immediate cancellation has been processedNo further billing will occurA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refunded [redacted] is satisfied and no further action will be takenThank you
Management spoke to [redacted] regarding the incident that occurred with the General ManagerUnfortunately, [redacted] chose to no longer be a member with LA Fitness and an immediate cancellation was processedNo further billing will occurA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refundedNo further action will be takenThank you
Our previous response still standsManagement spoke to Mr [redacted] in regards to his wife's monthly billed fitness membership and the agreement that was signed on 2/26/They have declined our offer to upgrade at no additional cost to multi club access should they wish to reinstate her membership todayMr [redacted] declined the offer and will keep the membership cancelled at this timeNo further action will be takenThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Our District Manager contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and we are processing refunds totaling $for the remaining unused paid sessions (refunds applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management has spoken to [redacted] regarding his monthly dues billed fitness membershipWe advised him that he is paying the current rate for a multi club single state membership at the monthly billed amount of $We will have to decline his request of a rate reduction due to him being at the current rateNo further action will be takenThank you
LA Fitness cancelled member's personal training agreement and a full refund was processed on 4/16/(refund applied to the same account used for payment)LA Fitness does not report to any credit bureaus or agenciesThus, we did not affect his credit in any way
Management spoke with Ms [redacted] regarding her concernsManagement as a customer consideration agreed to comp freeze [redacted] membership while she is not using itThis way she can resume the membership later or cancel it when she leaves for schoolManagement also explained cancelation is based on proof of relocationWe believe this matter to be resolvedThank you
Management spoke to [redacted] and explained how guest passes work as well as the difference between guest privilegesMember now understandsWe also assured her that the GM is no longer with the companyWe believe this matter to be resolvedThank you
LA Fitness cancelled member's personal training agreement and processed a full refund
LA Fitness contacted member regarding he concernsWe upgraded her membership to a Signature Club Membership to allow her access to all clubs nationwide and scheduled her for personal training at our [redacted] location beginning Monday 6/8/
Management spoke to [redacted] on 3/18/regarding her concerns with the additional Kids Klub membership that was joined on 9/15/ [redacted] will not accept responsibility for authorizing this membershipAlthough we have a signed agreement and she is not owed a refundAfter much discussion we have agreed to refund in the amount of $back to the [redacted] card on file and an immediate cancellation has been processedRefunds take about 5-business days to be refunded backMember is satisfiedThank you
Revdex.com: Thanks for helping me outThis problem has been going on for the last monthsThen, week after contacting the Revdex.com, LA Fitness suddenly understood their error and was willing to correct itI wonder what changed their mind? I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below the complaint is not that I signed a contractThe complaint is that the contract is not for the length I requestedI agreed to a six month term for the personal training and a one year membership, not months for both personal training and club membership/ When I tried to terminate the contracts I was told I could not terminate the contract during the initial contract periodThis directly contradicts what I told by the salesperson when I was sold the memberships I was told when I was sold the membership and the personal training I could cancel the contract if agreed to pay a penaltyThat too was a appears to be lie Regards, [redacted]
Management has made several attempts to contact [redacted] We encourage her to return our call to discuss her concerns furtherThank you
Management has made several attempts to contact [redacted] to discuss his concerns with his monthly billed fitness membershipWe encourage him to return our call to resolve any concerns he may haveThank you
Management spoke with Ms [redacted] husband regarding this membershipOur Membership Policies and Club Rules and Regulations, clearly states that no member or guest may coach or train other members or guests (as solely determined by LA Fitness)Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usMs [redacted] was given a warning in the past and an opportunity to cease these types of actsOn 9/21/it was determined necessary to discontinue her membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of her contractual rightsAfter considering all factors we are staying with the original decision to keep this membership revokedThank you
Management notified [redacted] on 2/2/that per her request a cancellation has been processed effective 2/2/and no furtherbilling will occurThank you
There is no provision in member’s personal training agreement that entitles her to a refund of sessions if she does not use themThey remain available for her to use, LA Fitness stands ready to continue to provide the services for which she contracted and tailor a program designed around her capabilitiesNevertheless, our records reflect that member had trained regularly through 3/11/Member was only charged one time after that date, $on 8/28/LA Fitness offered to process a refund for that payment in an effort to resolve member’s complaintMember declined the refund offerLA Fitness remains willing to process a refund for that payment should member elect to take advantage of it