Management spoke to [redacted] regarding the cancellation of his monthly billed membershipHe states he requested to cancel his membership weeks after joiningOur records indicate we did not receive a cancellation request and therefore he was continued to be billed his monthly duesLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly As a courtesy, the buyout fee has been waived and an immediate cancellation has been processedNo further billing will occurA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refunded [redacted] is satisfied and no further action will be takenThank you
Management spoke to [redacted] regarding the incident that occurred with the General ManagerUnfortunately, [redacted] chose to no longer be a member with LA Fitness and an immediate cancellation was processedNo further billing will occurA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refundedNo further action will be takenThank you
LA Fitness process a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management has spoken to [redacted] regarding his monthly dues billed fitness membershipWe advised him that he is paying the current rate for a multi club single state membership at the monthly billed amount of $We will have to decline his request of a rate reduction due to him being at the current rateNo further action will be takenThank you
LA Fitness cancelled member's personal training agreement and a full refund was processed on 4/16/(refund applied to the same account used for payment)LA Fitness does not report to any credit bureaus or agenciesThus, we did not affect his credit in any way
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Our District Manager contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and we are processing refunds totaling $for the remaining unused paid sessions (refunds applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management spoke with Ms [redacted] regarding her concernsManagement as a customer consideration agreed to comp freeze [redacted] membership while she is not using itThis way she can resume the membership later or cancel it when she leaves for schoolManagement also explained cancelation is based on proof of relocationWe believe this matter to be resolvedThank you
Management spoke to [redacted] on 3/18/regarding her concerns with the additional Kids Klub membership that was joined on 9/15/ [redacted] will not accept responsibility for authorizing this membershipAlthough we have a signed agreement and she is not owed a refundAfter much discussion we have agreed to refund in the amount of $back to the [redacted] card on file and an immediate cancellation has been processedRefunds take about 5-business days to be refunded backMember is satisfiedThank you
Our previous response still standsManagement spoke to Mr [redacted] in regards to his wife's monthly billed fitness membership and the agreement that was signed on 2/26/They have declined our offer to upgrade at no additional cost to multi club access should they wish to reinstate her membership todayMr [redacted] declined the offer and will keep the membership cancelled at this timeNo further action will be takenThank you
Management spoke to [redacted] and explained how guest passes work as well as the difference between guest privilegesMember now understandsWe also assured her that the GM is no longer with the companyWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding he concernsWe upgraded her membership to a Signature Club Membership to allow her access to all clubs nationwide and scheduled her for personal training at our [redacted] location beginning Monday 6/8/
Revdex.com: Thanks for helping me outThis problem has been going on for the last monthsThen, week after contacting the Revdex.com, LA Fitness suddenly understood their error and was willing to correct itI wonder what changed their mind? I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management spoke with Ms [redacted] husband regarding this membershipOur Membership Policies and Club Rules and Regulations, clearly states that no member or guest may coach or train other members or guests (as solely determined by LA Fitness)Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usMs [redacted] was given a warning in the past and an opportunity to cease these types of actsOn 9/21/it was determined necessary to discontinue her membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of her contractual rightsAfter considering all factors we are staying with the original decision to keep this membership revokedThank you
There is no provision in member’s personal training agreement that entitles her to a refund of sessions if she does not use themThey remain available for her to use, LA Fitness stands ready to continue to provide the services for which she contracted and tailor a program designed around her capabilitiesNevertheless, our records reflect that member had trained regularly through 3/11/Member was only charged one time after that date, $on 8/28/LA Fitness offered to process a refund for that payment in an effort to resolve member’s complaintMember declined the refund offerLA Fitness remains willing to process a refund for that payment should member elect to take advantage of it
Management has made several attempts to contact [redacted] to discuss his concerns with his monthly billed fitness membershipWe encourage him to return our call to resolve any concerns he may haveThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I enrolled with my local gym back in February of this year, a couple weeks later I went in for a free personal fitness assessment after receiving several calls from trainers at the gymDuring that hour I was there, I worked with a trainer named [redacted] After that long hour, in which I strained several muscles due to the fact he just jumped right into exercising, no warming up or stretching of any kind, leaving me exhausted from also being up since 5:am that morning, and ending the training session around 7:pmYour LA Fitness team member took me back over to his desk, where [redacted] advised me I should add on the personal trainer plan to my gym account, as it would provide me with further help in learning how to properly use equipment, exercises etcI asked about how long I would have to do keep it, and about pricingYour LA Fitness team member advised me of the cheapest plan which consisted of two training sessions a month for $each month, and that I would be able to change, remove, or cancel it at any timeI knew this would work perfectly since I didn't intend to keep it long and informed [redacted] of my intentionI signed up, had part of the payment withdrawn from my account [redacted] proceed to hand me a pen, and pointed to me where to sign on the papersBefore I had the chance to ask he told me the documents were only to give LA Fitness permission to withdraw the additional payments from my account, and a liability waiver, that released LA Fitness from any fault if I were to be injuredI didn't have any chance to review, or even g [redacted] at the documents, as each time I signed/initialed one, he would quickly pull it away from meYour LA Fitness team member also slid over an electronic signature pad, which he stated was only for the electronic signature for the same thingAfterwards I didn't get documentation to take home [redacted] mentioned I would get a receipt and all documents that I signed by email I did receive an email, however it just told me what I would be paying, the first bill date, and when I would be billed for the nextI split the first payment and down payment into two, paying $the first time, I was told I would have to comeback in to make the second payment of $During the month of March I didn't use the personal trainingIn fact I was barely able to make it to the gym because of workIn the beginning of April I ran into financial trouble sooner then I thought regarding my car, and would need to invest in a new carI was then charged on 04/13/a total of $which I was unaware of, since I was out of town I decided to wait till I returned to call LA Fitness and solve this problemHowever I was charged another fee of $right after, which was unexpected since I was told in order to make the second payment part of my sign up for the personal training I would need to do it in personThis was unexpected since I was told this could not be done any other wayI called LA Fitness to ask to cancel it, and for a refund of at least the most recent amount deductedTo my complete surprise a phone call I thought would be easy, left me in tears as the representative at a local LA Fitness told me I was locked in for a twelve month contracted, and in order to cancel I would have to buy out the contract which would be a little over $and that LA Fitness could not help meNow I needed to called the corporate number to speak about this problemBy discovering all this information I was lied to by the LA Fitness trainer in order for him to make a sale and get his commissionI felt betrayedI also discovered that the LA Fitness trainer was no longer working with your companyThe LA Fitness representative I spoke with during my first call was extremely rude and unprofessionalI tried to explained my issue and she continued to repeat as if she were a robot, "you must pay $500"I tried to requested to speak with her supervisor which she blatantly deniedThe LA Fitness rep then had the audacity to make a snide remark, suggesting she schedule me for a personal training sessionThe rep refused to listen to what I was saying and would not let me speakI ended this call since I could see I was getting now whereI have worked in call centers before and having been a supervisor myself and knew this was not a way to conduct customer serviceI called back shortly to speak with another LA Fitness repI explained my situation all over again, she began to tell me that I had to buy out the contract and I made it clear to her that it was not an option of me, neither was paying $a month for what I then discovered were only two minute training sessionsThis new rep would not let me speak with her supervisor, but said she would talk to the department that handled personal training accounts to see if there was a way to resolve this problemI heard back from her a few days later, she told me she spoke with the personal training manager located at my local LA Fitness, and that he stated that he trained his employees correctly and that the trainer that scammed me into a contract got a lot of salesI told her that based on all my work experience as well as experience training people, that just because they are trained correctly, doesn't mean that they will follow all the rulesWith no resolve to this call I advised her I would be filing a complaint with the Revdex.comThe rep said she would contact a manager in another department and get back to me with a response by Monday of the next week since it was a FridayI filed my complaint with the Revdex.com, who said they would be forwarding the information to the companyTwo weeks went by and I heard nothing at all from LA FitnessI did receive confirmation from the Revdex.com that my complaint was sent and received by LA FitnessI called 05/at 4:55pm, and spoke with a man named ***He was shocked to hear that I did not receive a call of any kind, and said that I would need to speak with a department that handled issues escalated to Revdex.com, and that since the lines were busy he would have them call me back within the dayFast forward to 05/08, I still did not receive a call, I called at 4:47pm and spoke with ***She attempted to contact ***, but was unsuccessful, and said she would forward my information to him so he could call me back within the dayFour days then went by and I heard nothingThis has been very stressful with the run around I have been gettingSo I called again on 05/at 4:and spoke with ***He said he could not handle a Revdex.com complaint and would forward information to a manager to have them call me within hoursAs I write this email today is 05/15, time is 8:35pm, and I have not received a call from anyoneThe only thing I have gotten is an email briefly discussing the personal training contactThis issue which has been ongoing for one month, has caused be such stress that it has begun to take a toll on me not only emotionally physicallyThe LA Fitness trainer who signed me up used my exhaustion against me, he never told me that I was signing a contract that I was locked into, or stated any terms or conditions of the packageIf he did review the contract with me correctly I would of never signed up for thisHe also attempted to sign my coworker up as well, telling her the exact same thing as I was told, that it was an additional plan to go with the member ship, and it could be canceled or changed at anytimeThe tactics your LA Fitness employee used are appalling, and after researching this issue with LA Fitness online, I have viewed thousand of customer complaints that stated similar issues to what I am experiencingI've been told I signed the papers, which I never got the chance to read and was informed that was liability etcPer a lawyer I ask for legal advice from I was told that this was a case of 'material misrepresentation', the elements of which are: 1.Misrepresentation of material fact.2.Made knowingly by other party.3.With intent to defraud.4.Justifiably relied upon.5.Causing injury to the party in terms of monetary damagesThese categories, which I fall under, are intentional misrepresentation or deceit to the other party (customer) which means there is no valid contract between the parties because of fraudI know there is someone in this company that has the ability to void the contract, and refund me in full for all the payments totaling, $I have not used any of the personal training servicesI want to resolve this with LA Fitness, however if necessary I will go to a lawyer to discuss further optionsI cannot express the heavy toll this has taken on me emotionally and now physically to the point where I am sickFor a company as big and popular as LA Fitness to act like this when it is the customers who put the company where it is today is beyond meIf I was in anyway aware of the contract I would of not signed up, or I would of canceled during the cancellation periodHowever as stated this is contract fraudTo have trainers scam people to sign up for personal training sessions is unethical without properly explaining the terms and conditionsI truly hope this issue can be resolved in a timely matter as I would enjoy going to LA Fitness on my own Regards, [redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed membershipHe states he requested to cancel his membership weeks after joiningOur records indicate we did not receive a cancellation request and therefore he was continued to be billed his monthly duesLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly As a courtesy, the buyout fee has been waived and an immediate cancellation has been processedNo further billing will occurA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refunded [redacted] is satisfied and no further action will be takenThank you
Management spoke to [redacted] regarding the incident that occurred with the General ManagerUnfortunately, [redacted] chose to no longer be a member with LA Fitness and an immediate cancellation was processedNo further billing will occurA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refundedNo further action will be takenThank you
LA Fitness process a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
LA Fitness cancelled member's personal training agreement and processed a full refund
Management has spoken to [redacted] regarding his monthly dues billed fitness membershipWe advised him that he is paying the current rate for a multi club single state membership at the monthly billed amount of $We will have to decline his request of a rate reduction due to him being at the current rateNo further action will be takenThank you
LA Fitness cancelled member's personal training agreement and a full refund was processed on 4/16/(refund applied to the same account used for payment)LA Fitness does not report to any credit bureaus or agenciesThus, we did not affect his credit in any way
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Our District Manager contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and we are processing refunds totaling $for the remaining unused paid sessions (refunds applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management spoke with Ms [redacted] regarding her concernsManagement as a customer consideration agreed to comp freeze [redacted] membership while she is not using itThis way she can resume the membership later or cancel it when she leaves for schoolManagement also explained cancelation is based on proof of relocationWe believe this matter to be resolvedThank you
Management spoke to [redacted] on 3/18/regarding her concerns with the additional Kids Klub membership that was joined on 9/15/ [redacted] will not accept responsibility for authorizing this membershipAlthough we have a signed agreement and she is not owed a refundAfter much discussion we have agreed to refund in the amount of $back to the [redacted] card on file and an immediate cancellation has been processedRefunds take about 5-business days to be refunded backMember is satisfiedThank you
Our previous response still standsManagement spoke to Mr [redacted] in regards to his wife's monthly billed fitness membership and the agreement that was signed on 2/26/They have declined our offer to upgrade at no additional cost to multi club access should they wish to reinstate her membership todayMr [redacted] declined the offer and will keep the membership cancelled at this timeNo further action will be takenThank you
Management spoke to [redacted] and explained how guest passes work as well as the difference between guest privilegesMember now understandsWe also assured her that the GM is no longer with the companyWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding he concernsWe upgraded her membership to a Signature Club Membership to allow her access to all clubs nationwide and scheduled her for personal training at our [redacted] location beginning Monday 6/8/
Management notified [redacted] on 2/2/that per her request a cancellation has been processed effective 2/2/and no furtherbilling will occurThank you
Revdex.com: Thanks for helping me outThis problem has been going on for the last monthsThen, week after contacting the Revdex.com, LA Fitness suddenly understood their error and was willing to correct itI wonder what changed their mind? I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management spoke with Ms [redacted] husband regarding this membershipOur Membership Policies and Club Rules and Regulations, clearly states that no member or guest may coach or train other members or guests (as solely determined by LA Fitness)Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usMs [redacted] was given a warning in the past and an opportunity to cease these types of actsOn 9/21/it was determined necessary to discontinue her membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of her contractual rightsAfter considering all factors we are staying with the original decision to keep this membership revokedThank you
Management has made several attempts to contact [redacted] We encourage her to return our call to discuss her concerns furtherThank you
There is no provision in member’s personal training agreement that entitles her to a refund of sessions if she does not use themThey remain available for her to use, LA Fitness stands ready to continue to provide the services for which she contracted and tailor a program designed around her capabilitiesNevertheless, our records reflect that member had trained regularly through 3/11/Member was only charged one time after that date, $on 8/28/LA Fitness offered to process a refund for that payment in an effort to resolve member’s complaintMember declined the refund offerLA Fitness remains willing to process a refund for that payment should member elect to take advantage of it
Management has made several attempts to contact [redacted] to discuss his concerns with his monthly billed fitness membershipWe encourage him to return our call to resolve any concerns he may haveThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I enrolled with my local gym back in February of this year, a couple weeks later I went in for a free personal fitness assessment after receiving several calls from trainers at the gymDuring that hour I was there, I worked with a trainer named [redacted] After that long hour, in which I strained several muscles due to the fact he just jumped right into exercising, no warming up or stretching of any kind, leaving me exhausted from also being up since 5:am that morning, and ending the training session around 7:pmYour LA Fitness team member took me back over to his desk, where [redacted] advised me I should add on the personal trainer plan to my gym account, as it would provide me with further help in learning how to properly use equipment, exercises etcI asked about how long I would have to do keep it, and about pricingYour LA Fitness team member advised me of the cheapest plan which consisted of two training sessions a month for $each month, and that I would be able to change, remove, or cancel it at any timeI knew this would work perfectly since I didn't intend to keep it long and informed [redacted] of my intentionI signed up, had part of the payment withdrawn from my account [redacted] proceed to hand me a pen, and pointed to me where to sign on the papersBefore I had the chance to ask he told me the documents were only to give LA Fitness permission to withdraw the additional payments from my account, and a liability waiver, that released LA Fitness from any fault if I were to be injuredI didn't have any chance to review, or even g [redacted] at the documents, as each time I signed/initialed one, he would quickly pull it away from meYour LA Fitness team member also slid over an electronic signature pad, which he stated was only for the electronic signature for the same thingAfterwards I didn't get documentation to take home [redacted] mentioned I would get a receipt and all documents that I signed by email I did receive an email, however it just told me what I would be paying, the first bill date, and when I would be billed for the nextI split the first payment and down payment into two, paying $the first time, I was told I would have to comeback in to make the second payment of $During the month of March I didn't use the personal trainingIn fact I was barely able to make it to the gym because of workIn the beginning of April I ran into financial trouble sooner then I thought regarding my car, and would need to invest in a new carI was then charged on 04/13/a total of $which I was unaware of, since I was out of town I decided to wait till I returned to call LA Fitness and solve this problemHowever I was charged another fee of $right after, which was unexpected since I was told in order to make the second payment part of my sign up for the personal training I would need to do it in personThis was unexpected since I was told this could not be done any other wayI called LA Fitness to ask to cancel it, and for a refund of at least the most recent amount deductedTo my complete surprise a phone call I thought would be easy, left me in tears as the representative at a local LA Fitness told me I was locked in for a twelve month contracted, and in order to cancel I would have to buy out the contract which would be a little over $and that LA Fitness could not help meNow I needed to called the corporate number to speak about this problemBy discovering all this information I was lied to by the LA Fitness trainer in order for him to make a sale and get his commissionI felt betrayedI also discovered that the LA Fitness trainer was no longer working with your companyThe LA Fitness representative I spoke with during my first call was extremely rude and unprofessionalI tried to explained my issue and she continued to repeat as if she were a robot, "you must pay $500"I tried to requested to speak with her supervisor which she blatantly deniedThe LA Fitness rep then had the audacity to make a snide remark, suggesting she schedule me for a personal training sessionThe rep refused to listen to what I was saying and would not let me speakI ended this call since I could see I was getting now whereI have worked in call centers before and having been a supervisor myself and knew this was not a way to conduct customer serviceI called back shortly to speak with another LA Fitness repI explained my situation all over again, she began to tell me that I had to buy out the contract and I made it clear to her that it was not an option of me, neither was paying $a month for what I then discovered were only two minute training sessionsThis new rep would not let me speak with her supervisor, but said she would talk to the department that handled personal training accounts to see if there was a way to resolve this problemI heard back from her a few days later, she told me she spoke with the personal training manager located at my local LA Fitness, and that he stated that he trained his employees correctly and that the trainer that scammed me into a contract got a lot of salesI told her that based on all my work experience as well as experience training people, that just because they are trained correctly, doesn't mean that they will follow all the rulesWith no resolve to this call I advised her I would be filing a complaint with the Revdex.comThe rep said she would contact a manager in another department and get back to me with a response by Monday of the next week since it was a FridayI filed my complaint with the Revdex.com, who said they would be forwarding the information to the companyTwo weeks went by and I heard nothing at all from LA FitnessI did receive confirmation from the Revdex.com that my complaint was sent and received by LA FitnessI called 05/at 4:55pm, and spoke with a man named ***He was shocked to hear that I did not receive a call of any kind, and said that I would need to speak with a department that handled issues escalated to Revdex.com, and that since the lines were busy he would have them call me back within the dayFast forward to 05/08, I still did not receive a call, I called at 4:47pm and spoke with ***She attempted to contact ***, but was unsuccessful, and said she would forward my information to him so he could call me back within the dayFour days then went by and I heard nothingThis has been very stressful with the run around I have been gettingSo I called again on 05/at 4:and spoke with ***He said he could not handle a Revdex.com complaint and would forward information to a manager to have them call me within hoursAs I write this email today is 05/15, time is 8:35pm, and I have not received a call from anyoneThe only thing I have gotten is an email briefly discussing the personal training contactThis issue which has been ongoing for one month, has caused be such stress that it has begun to take a toll on me not only emotionally physicallyThe LA Fitness trainer who signed me up used my exhaustion against me, he never told me that I was signing a contract that I was locked into, or stated any terms or conditions of the packageIf he did review the contract with me correctly I would of never signed up for thisHe also attempted to sign my coworker up as well, telling her the exact same thing as I was told, that it was an additional plan to go with the member ship, and it could be canceled or changed at anytimeThe tactics your LA Fitness employee used are appalling, and after researching this issue with LA Fitness online, I have viewed thousand of customer complaints that stated similar issues to what I am experiencingI've been told I signed the papers, which I never got the chance to read and was informed that was liability etcPer a lawyer I ask for legal advice from I was told that this was a case of 'material misrepresentation', the elements of which are: 1.Misrepresentation of material fact.2.Made knowingly by other party.3.With intent to defraud.4.Justifiably relied upon.5.Causing injury to the party in terms of monetary damagesThese categories, which I fall under, are intentional misrepresentation or deceit to the other party (customer) which means there is no valid contract between the parties because of fraudI know there is someone in this company that has the ability to void the contract, and refund me in full for all the payments totaling, $I have not used any of the personal training servicesI want to resolve this with LA Fitness, however if necessary I will go to a lawyer to discuss further optionsI cannot express the heavy toll this has taken on me emotionally and now physically to the point where I am sickFor a company as big and popular as LA Fitness to act like this when it is the customers who put the company where it is today is beyond meIf I was in anyway aware of the contract I would of not signed up, or I would of canceled during the cancellation periodHowever as stated this is contract fraudTo have trainers scam people to sign up for personal training sessions is unethical without properly explaining the terms and conditionsI truly hope this issue can be resolved in a timely matter as I would enjoy going to LA Fitness on my own Regards, [redacted]