Management spoke with Mr [redacted] regarding his concernsManagement informed Mr [redacted] that we are replacing the corroded pipe to fix the issues in the showersShould Mr [redacted] need additional assistance we encourage him to call usThank you
Due to our club closing in the near future we apologize for any inconvenience this may have causedMembers will be notified accordingly as more specific details and dates are givenWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment.Management has been in contact with our facilities team and is in the process of resolving some issues until club closureShould you have any additional concerns please contact your home clubThank you
Management contacted [redacted] regarding his concerns with the terms of his guest pass purchased at our [redacted] **locationWe strive to provide excellent customer service to both our members and guestsWe regret that misinformation was provided to [redacted] regarding the amount of time to access our facilities when a guest pass is purchased and have addressed the situation with local staff As a courtesy, we have issued a refund of $back to the card used at the time of purchaseWe believe this matter to be resolved Thank you
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed membershipPer the conversation on 9/10/she was advised of the proper cancellation procedures and has since mailed in a cancellationNo further billing will occurWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for your help and responsiveness, it is greatly appreciated Regards, [redacted]
As a customer courtesy, management agreed to process a full refund in the amount of $The refund was processed on 8-23-going back to the [redacted] card on fileRefunds typically take about 7-days to complete We believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I spoke to a representative a few days ago to inquire about my refundI was told I should receive it in the next few days via check Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have proof that the membership was created without my authorization I will accept nothing less than month refund or credit towards my existing membership Or I will file a claim against LA Fitness in small claims court Regards, [redacted] ***
Management contacted [redacted] in regards to her concern with her billing information being updatedWe explained to her that her bank institution authorized the updating of her billing information in the event her billing information should changeAs a courtesy an immediate cancellation has been processed per her request and a refund in the amount of $was refund back to the [redacted] card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] to discuss his concern regarding the current rates for a new membership agreement at our [redacted] Signature locationHowever, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concernsThank you
Management has made several attempts to contact Ms [redacted] regarding the cancelation of her monthly billed membership We have yet to receive a return callPer Ms [redacted] ’s request we have processed an immediate cancellation effective 10/15/and no further billing will occur and the balance of $has been waived and no further balance will be owedWe believe this issue to be resolved at this time Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This business have charged me $of personal training fee of the third month, but we didn't take the trainning sessions yet until nowAs per their response" member is not entitled to a refund on top of the consideration already made." I can accept that won't refund me $320, but I required them to give us the remaining total training sessions] Regards, [redacted] ***
Management spoke to [redacted] on 1/27/regarding her monthly billed membershipAfter discussion a refund in the amount of $was processed back to the [redacted] Refunds take about 5-business days to be refunded.An immediate cancellation was processed per her request and no further billing will occurThank you
Management spoke to [redacted] regarding the cancelation of his monthly billed and [redacted] membershipAfter much discussion we have processed an immediate cancelation for both memberships and no further billing will occurA refund in the amount of $for each member has been refunded back to the *** cardRefunds take about 5-business days to be refunded backThe balance in the amount of $has been waived for both members as well and no further balance is owedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear This is not acceptable as a business you are reasponsable for your mistakes and should do right by your costumers and taking extra money and not making your self responsible it's despicable [redacted]
Management spoke to Mr [redacted] regarding the cancellation ofhis monthly billed membershipMr [redacted] states he mailed a cancellation June, 2014due to relocationOur records indicate we have not received a cancellation.Per his request an immediate cancellation has been processed and no furtherbilling will occurAs a courtesy a refund in the amount of $back to theVisa cardRefunds take about 5-business days to be refundedMember acceptedrefund and is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and please see my comments below On 9/7/I was contacted by [redacted] (district operations manager for LA Fitness) Well long story short once again I been send to LA Fitness location at Forest Ave, Staten Island, NY Manager by the name Jacky again completed LA Fitness PRE Sale agreement and again I been promised that my membership will be active with in business days or latest by Monday 9/11/As of now it’s still inactive will check again on MondayThank you!I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management spoke with Mr [redacted] regarding his concernsManagement informed Mr [redacted] that we are replacing the corroded pipe to fix the issues in the showersShould Mr [redacted] need additional assistance we encourage him to call usThank you
Due to our club closing in the near future we apologize for any inconvenience this may have causedMembers will be notified accordingly as more specific details and dates are givenWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment.Management has been in contact with our facilities team and is in the process of resolving some issues until club closureShould you have any additional concerns please contact your home clubThank you
Management contacted [redacted] regarding his concerns with the terms of his guest pass purchased at our [redacted] **locationWe strive to provide excellent customer service to both our members and guestsWe regret that misinformation was provided to [redacted] regarding the amount of time to access our facilities when a guest pass is purchased and have addressed the situation with local staff As a courtesy, we have issued a refund of $back to the card used at the time of purchaseWe believe this matter to be resolved Thank you
It is confirmed both memberships have been cancelled and balances waivedNo further action will be takenThank you
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed membershipPer the conversation on 9/10/she was advised of the proper cancellation procedures and has since mailed in a cancellationNo further billing will occurWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for your help and responsiveness, it is greatly appreciated Regards, [redacted]
As a customer courtesy, management agreed to process a full refund in the amount of $The refund was processed on 8-23-going back to the [redacted] card on fileRefunds typically take about 7-days to complete We believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I spoke to a representative a few days ago to inquire about my refundI was told I should receive it in the next few days via check Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have proof that the membership was created without my authorization I will accept nothing less than month refund or credit towards my existing membership Or I will file a claim against LA Fitness in small claims court Regards, [redacted] ***
Management contacted [redacted] in regards to her concern with her billing information being updatedWe explained to her that her bank institution authorized the updating of her billing information in the event her billing information should changeAs a courtesy an immediate cancellation has been processed per her request and a refund in the amount of $was refund back to the [redacted] card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] to discuss his concern regarding the current rates for a new membership agreement at our [redacted] Signature locationHowever, we have not received a return callWe encourage [redacted] to return our call so we can adequately respond to his concernsThank you
LA Fitness upgraded member's personal training to included Master Training at no additional charge
Management has made several attempts to contact Ms [redacted] regarding the cancelation of her monthly billed membership We have yet to receive a return callPer Ms [redacted] ’s request we have processed an immediate cancellation effective 10/15/and no further billing will occur and the balance of $has been waived and no further balance will be owedWe believe this issue to be resolved at this time Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This business have charged me $of personal training fee of the third month, but we didn't take the trainning sessions yet until nowAs per their response" member is not entitled to a refund on top of the consideration already made." I can accept that won't refund me $320, but I required them to give us the remaining total training sessions] Regards, [redacted] ***
Management spoke to [redacted] on 1/27/regarding her monthly billed membershipAfter discussion a refund in the amount of $was processed back to the [redacted] Refunds take about 5-business days to be refunded.An immediate cancellation was processed per her request and no further billing will occurThank you
Management spoke to [redacted] regarding the cancelation of his monthly billed and [redacted] membershipAfter much discussion we have processed an immediate cancelation for both memberships and no further billing will occurA refund in the amount of $for each member has been refunded back to the *** cardRefunds take about 5-business days to be refunded backThe balance in the amount of $has been waived for both members as well and no further balance is owedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear This is not acceptable as a business you are reasponsable for your mistakes and should do right by your costumers and taking extra money and not making your self responsible it's despicable [redacted]
Management spoke to Mr [redacted] regarding the cancellation ofhis monthly billed membershipMr [redacted] states he mailed a cancellation June, 2014due to relocationOur records indicate we have not received a cancellation.Per his request an immediate cancellation has been processed and no furtherbilling will occurAs a courtesy a refund in the amount of $back to theVisa cardRefunds take about 5-business days to be refundedMember acceptedrefund and is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and please see my comments below On 9/7/I was contacted by [redacted] (district operations manager for LA Fitness) Well long story short once again I been send to LA Fitness location at Forest Ave, Staten Island, NY Manager by the name Jacky again completed LA Fitness PRE Sale agreement and again I been promised that my membership will be active with in business days or latest by Monday 9/11/As of now it’s still inactive will check again on MondayThank you!I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]