Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ---------- Forwarded message ----------From: [redacted] Date: Mon, Apr 18, at 6:PMSubject: RE: You have a new message from the Revdex.comTo: [redacted] Hi The merchant didn’t successfully addressed the specific points raised on our rebuttal Regards [redacted]
Management spoke with Mr [redacted] regarding his concernsWe informed him that his membership was already cancelled and will waive the $balance on fileWe believe this matter to be resolved and Mr [redacted] satisfied with the resolutionThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received one phone call from LA FitnessMy number is [redacted] I'm curious on why they did not leave me a phone # to call backThe home club has not been helpfulI would like a number to an manager higher than club level or a corp# I can call Regards, [redacted] ***
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The agreement clearly indicated at the top of the first page that it was for personal training sessions (which included “Additional Sessions”) with a Master Trainer to be paid over a minimum initial term of months, beginning 3/21/(the “Initial Term”) Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement This provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response) Additionally, even if she felt pressured, her personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee Nevertheless, our District Vice President contacted member regarding her concerns and informed her that, after completing months (half of her month commitment), we would relieve her of her obligation to the remaining agreement termPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We appreciate member’s feedback and are sorry to hear that she is not satisfied with the service that has received thus farThis is certainly not the type of experience we want any of our members to haveOur records reflect that she has had one trainer to dateThe fact that he is no longer with the company does not relieve member of her contractual obligation as we can certainly address the concerns member has brought forth and have other personal trainers on staff available to provide the services for which member contractedOur District Vice President [redacted] *., has attempted to contact member regarding her concerns but she has not answered or returned his callsWe encourage member to return ***’s call for further assistance
Management spoke to Mr [redacted] regarding his yearly membershiphe claims he is relocating and is seeking a refund for the unused portionWe advised him of our relocation policy and once proof of relocation is provided cancellation and refund can be discussed at that timeIn the meantime a month freeze has been placed on the membership to preserve timeMember is satisfiedNo further action will be taken at this timeThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I consider this complaint resolved Regards, [redacted]
Management spoke with Mr [redacted] regarding his concernsManagement will go over Mr [redacted] 's concerns with OM during next visit to address these issuesWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No credit was issued to my card in the amount of $42.59, nor did anyone from LA Fitness confirm with me that any action had been taken to rectify this issue Regards, [redacted] ***
Management contacted Ms [redacted] regarding her concerns with a monthly dues membership originally purchased in Management reviewed the history on this account and confirmed that a cancellation request was not received for Ms***’s membership when another person on the family account requested the cancellation of their individual portion of the membershipThus, based on the agreement terms the monthly dues billing continued to processAs a courtesy, we have agreed to refund $back to the [redacted] on fileRefunds typically take 5-business dates to completeAdditionally, we have extend the next billing date on Ms***’s current monthly dues membership to 11/4/We believe this to be a fair and reasonable resolutionThank you
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentManagement has been in contact with our facilities team as we have made recent management changes [redacted] appreciated the follow up and is satisfied Thank you
LA Fitness cancelled the remaining term of member's personal training agreement and her regular fitness membership with no further billing or obligation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To Whom It May Concern:We actually did try to respond, however the system did not allow for our type of responseWe did receive a call from LA FitnessTheir decision was to not allow our use of the facility due to the field in which we workWe are personal trainers and nutritionistsSince they found that out through a former sales associate, we were asked to discontinue use of their facilityWe are seeking counsel at this time, due to them breaching the contract of which was signed and their reason being discriminatoryWe are still waiting for our refund from them at this time [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I find it amusing that I'm being told I was not in contact with anyone from LA FitnessI received two phone callsFirst, I received a call from someone asking me for new credit card information so I could be charged wrongfully, for the second timeWhen talking to her, I told her I want my membership cancelled and that I was charged wrongfully, to which she basically said there was nothing she could doThe second call I received was a message, about weeks later, stating that my membership had been cancelledOnce again, shady business practices by LA Fitness, especially claiming that you reached out to me multiple times to resolve the complaint, which is completely falseThis is resolved, but I want this message to go publicly on the Revdex.com site so that everyone knows LA Fitness did not try to reach out to me, as they claimed, and failed, once again, to treat a customer like a valued one Regards, [redacted]
Management has made several attempts to contact [redacted] We have yet to receive a return callWe encourage her to return our call or contact her home clubThank you
LA Fitness contacted member regarding his concerns and made his remaining sessions available to him for weeksMember is aware sessions will expire after weeks
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Our District Vice President, [redacted] M., has attempted to contact member by phone regarding her concerns but she has not returned his callWe encourage member to return [redacted] 's call for further assistance
Management attempted to contact Ms [redacted] regarding her refund but someone picked up the phone and ended the callAs a courtesy, we processed a cancellation with a full refundOn September 14, a refund was processed in the amount of $back to the Visa Card which could take up to 5-business days (refund applied to the same account used for payment)Ms [redacted] did not pay in form of cash, so a check will not be issued unless her bank rejects the refund we applied to her Visa CardWe believe that we have taken the necessary steps to resolve this matterThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ---------- Forwarded message ----------From: [redacted] Date: Mon, Apr 18, at 6:PMSubject: RE: You have a new message from the Revdex.comTo: [redacted] Hi The merchant didn’t successfully addressed the specific points raised on our rebuttal Regards [redacted]
Management spoke with Mr [redacted] regarding his concernsWe informed him that his membership was already cancelled and will waive the $balance on fileWe believe this matter to be resolved and Mr [redacted] satisfied with the resolutionThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received one phone call from LA FitnessMy number is [redacted] I'm curious on why they did not leave me a phone # to call backThe home club has not been helpfulI would like a number to an manager higher than club level or a corp# I can call Regards, [redacted] ***
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The agreement clearly indicated at the top of the first page that it was for personal training sessions (which included “Additional Sessions”) with a Master Trainer to be paid over a minimum initial term of months, beginning 3/21/(the “Initial Term”) Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement This provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response) Additionally, even if she felt pressured, her personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee Nevertheless, our District Vice President contacted member regarding her concerns and informed her that, after completing months (half of her month commitment), we would relieve her of her obligation to the remaining agreement termPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We appreciate member’s feedback and are sorry to hear that she is not satisfied with the service that has received thus farThis is certainly not the type of experience we want any of our members to haveOur records reflect that she has had one trainer to dateThe fact that he is no longer with the company does not relieve member of her contractual obligation as we can certainly address the concerns member has brought forth and have other personal trainers on staff available to provide the services for which member contractedOur District Vice President [redacted] *., has attempted to contact member regarding her concerns but she has not answered or returned his callsWe encourage member to return ***’s call for further assistance
Management spoke to Mr [redacted] regarding his yearly membershiphe claims he is relocating and is seeking a refund for the unused portionWe advised him of our relocation policy and once proof of relocation is provided cancellation and refund can be discussed at that timeIn the meantime a month freeze has been placed on the membership to preserve timeMember is satisfiedNo further action will be taken at this timeThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I consider this complaint resolved Regards, [redacted]
Management spoke with Mr [redacted] regarding his concernsManagement will go over Mr [redacted] 's concerns with OM during next visit to address these issuesWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No credit was issued to my card in the amount of $42.59, nor did anyone from LA Fitness confirm with me that any action had been taken to rectify this issue Regards, [redacted] ***
Management contacted Ms [redacted] regarding her concerns with a monthly dues membership originally purchased in Management reviewed the history on this account and confirmed that a cancellation request was not received for Ms***’s membership when another person on the family account requested the cancellation of their individual portion of the membershipThus, based on the agreement terms the monthly dues billing continued to processAs a courtesy, we have agreed to refund $back to the [redacted] on fileRefunds typically take 5-business dates to completeAdditionally, we have extend the next billing date on Ms***’s current monthly dues membership to 11/4/We believe this to be a fair and reasonable resolutionThank you
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentManagement has been in contact with our facilities team as we have made recent management changes [redacted] appreciated the follow up and is satisfied Thank you
LA Fitness cancelled the remaining term of member's personal training agreement and her regular fitness membership with no further billing or obligation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To Whom It May Concern:We actually did try to respond, however the system did not allow for our type of responseWe did receive a call from LA FitnessTheir decision was to not allow our use of the facility due to the field in which we workWe are personal trainers and nutritionistsSince they found that out through a former sales associate, we were asked to discontinue use of their facilityWe are seeking counsel at this time, due to them breaching the contract of which was signed and their reason being discriminatoryWe are still waiting for our refund from them at this time [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I find it amusing that I'm being told I was not in contact with anyone from LA FitnessI received two phone callsFirst, I received a call from someone asking me for new credit card information so I could be charged wrongfully, for the second timeWhen talking to her, I told her I want my membership cancelled and that I was charged wrongfully, to which she basically said there was nothing she could doThe second call I received was a message, about weeks later, stating that my membership had been cancelledOnce again, shady business practices by LA Fitness, especially claiming that you reached out to me multiple times to resolve the complaint, which is completely falseThis is resolved, but I want this message to go publicly on the Revdex.com site so that everyone knows LA Fitness did not try to reach out to me, as they claimed, and failed, once again, to treat a customer like a valued one Regards, [redacted]
Management has made several attempts to contact [redacted] We have yet to receive a return callWe encourage her to return our call or contact her home clubThank you
LA Fitness contacted member regarding his concerns and made his remaining sessions available to him for weeksMember is aware sessions will expire after weeks
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Our District Vice President, [redacted] M., has attempted to contact member by phone regarding her concerns but she has not returned his callWe encourage member to return [redacted] 's call for further assistance
LA Fitness cancelled member's personal training agreement and processed a full refund on 2/21/(refund applied to the same account used for payment)
Management attempted to contact Ms [redacted] regarding her refund but someone picked up the phone and ended the callAs a courtesy, we processed a cancellation with a full refundOn September 14, a refund was processed in the amount of $back to the Visa Card which could take up to 5-business days (refund applied to the same account used for payment)Ms [redacted] did not pay in form of cash, so a check will not be issued unless her bank rejects the refund we applied to her Visa CardWe believe that we have taken the necessary steps to resolve this matterThank you