Management contacted [redacted] regarding the cancellation of his monthly billed fitness membershipHe states he was misinformed regarding our cancellation policyLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly No prior cancellation request was received therefore he is not owed a refundHowever, Per his request an immediate cancellation has been processed and no further billing will occurAs a courtesy, a refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,I do not accept this response because I still lost $the cost of a two training sessionsThey only refunded me for one monthI rejected other trainers because I wanted a trainer that was my age or close to my age (I'm 50) not an year oldThe trainer for which they are referring to is still not availableOn top of everything I was contacted by LA Fitness by mail that I owe them $for some late feeThis company is awful! [redacted]
Management as a courtesy cancelled membership We believe this matter to be resolvedShould [redacted] have any more concerns we encourage him to call the local club Thank you
Management spoke with Ms [redacted] regarding her concernsTo resolve her complaint, we agreed to an month refundMs [redacted] disputed months, we have refunded months and will process the rest if the bank reverses funds to usShould Ms [redacted] have any further concerns we encourage her to call usWe believe this matter to be resolvedThank you
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement (“Termination Fee”)This provision is clearly outlined on page of the agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the agreement, she is not entitled to a to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee Nevertheless, our District Vice President has made several attempts to contact member regarding her concerns but she has not answeredIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Bad customer, front desk work was very rude, tried to explain the guest list on several occasions the my guest VIP dos not workI was also lied someone put information on file that was saying the I refused to show I'd , requested that they run back cameraAlso explain, situation to Club member Desired Outcome: Refunds on initiation fees, please $
Management spoke to [redacted] regarding the cancellation of his fitness membership and the terms of his agreement have been explained to him on several occasionsIt was agreed upon to issue a refund in the amount of $back to the [redacted] cardRefunds take about 5-business to be refunded back Member is satisfiedThank you
After researching [redacted] claims, in addition to the fully executed agreement (including a New Client Checklist that acknowledges he received a copy and reviewed all of the terms) it is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment A copy of the Agreement was also included in the Purchase Confirmation e-mail he received at the time of purchaseAccount history also reflects that [redacted] was contacted to complete a follow up call to review the terms of his Agreement, but he declined and advised the representative he would rather not do the welcome callAdditionally, he contacted our Customer Service department previously to see if there was an option to suspend billing and then requested cancellation At that time he was reminded of the Voluntary Cancelation provision which allows a member to cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement [redacted] elected not to take advantage of this provision, so the billing continued pursuant to the terms of the contract If he no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contractedWe will work with him to make sure we can reasonably accommodate his schedule and provide him with the service he contracted for if he will allow it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I also want to note, that gou have this business noted as an A+ member, how could that be knowing that they get so many complaints? Regards, [redacted]
We have investigated the circumstances of the sale but found no evidence to support member’s claimIn fact, in reviewing the text message exchanges between member and the Personal Training Director who sold the program, it was clearly evident that member loved training and had no issues with the programHowever, it was member’s father who wanted the program cancelled because he didn’t want to continue paying for itIt should be noted that member’s personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if she can no longer use the service because of a significant physical disability verified by an appropriately certified physicianLA Fitness received evidence of such a disability, postmarked 9/15/Accordingly, we cancelled the remaining term of member’s personal training agreement with no further billing or obligation
Our cancellation procedures were provided and explained in the agreement [redacted] signed on July 5, at the [redacted] locationMailed cancellations will be honored based on the postmark date of the mailed requestIn person cancellations, requested with the Operations Manager at an LA Fitness location Monday-Friday 9am-5pm, will be honored immediately Our records reflect that a mailed request was sent for [redacted] ***’s membership on April 11, We completed the cancellation on April 21, but honored the effective cancellation based on the postmark date of April 11, All charges prior to a cancellation request are validNevertheless, as a courtesy, we have waived the balance of $on [redacted] ***’s membership that was from the billing on April 5, prior to her cancellation requestThis will leave [redacted] ***’s membership cancelled in good standings, with no balance or additional chargesShould [redacted] like to discuss any additional concerns we encourage her to contact her home club for assistanceThank you
Management contacted Mr [redacted] regarding his experience at the [redacted] – [redacted] Ave locationWe strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mr***As a courtesy, we have issued a refund of $back to the checking account on fileRefunds typically take 5-business days to completeAdditionally, management provided Mr [redacted] with direct contact information should he need additional assistance in the futureWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding his concerns and we cancelled his personal training agreement with a full refund (less session used)The refund was applied to the same account used for payment
Our Personal Training Counselor, [redacted] spoke to member on 1/14/regarding her concerns when she brought them to our attentionShe agreed with meet with [redacted] the following week and begin training with himHowever, member did not show up to the meetingLA Fitness remains ready and able to address her concerns and continue to provide the services for which member has contracted but she has not returned to the clubThus, she is not entitled to a refund or to terminate the agreement earlyIf member no longer withes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to address her concerns and provide the services for which she contracted
Management contacted [redacted] to confirm that our [redacted] club has opened effective 3/13/We apologize for any inconvenience this may have causedWe believe this matter to be resolvedThank you
Management spoke to [redacted] on 3/9/regarding the cancellation of his monthly billed membershipour records indicate no prior cancellation request was receivedPer our membership agreement which was signed advising of our terms, which one of them being, our cancellation policyWe also suggest items mailed to us, should be sent certified and or registered, return receipt requested, for members own proof of confirmationWith no confirmation of a prior cancellation, typically no refund would be issuedAs a courtesy a month refund was honored and refunded back to the [redacted] card on file Refunds take about 5-business days to be processedAn immediate cancellation was processed and no further billing will occurThank you
Our District Vice President previously contacted member regarding her concerns and at that time upgraded [redacted] ’s membership at no cost to include access to schedule sessions with one of our Master TrainersWe have a trainer that will be able to open up availability to reasonably accommodate her schedule and provide the services she contracted for Her Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementIf she no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached proof of a phone call that I made to [redacted] to cancel my membership on the 29th of June The attached phone bill is proof of that call.In response to the membership access expiration, my membership cards were revoked, and my online access to my membership was denied - see additional attachment In addition, I was informed by the operations manager that I should continue my refund pursuit with corporate and that I would not have membership access being due a full refund Regards, [redacted]
Member was contacted by management to discuss the cancelation of her family membership Member attempted to cancel within the rescission period and receive a full refund for her two family add onsNo such cancelation was receivedTo resolve issue, we honored to 3-day cancel two family members with a full refund and accepted a cancelation for [redacted] Member will be refunded $to the [redacted] *** on fileRefunds will take about 5-business daysWe believe this matter to be resolved
Management contacted [redacted] regarding the cancellation of his monthly billed fitness membershipHe states he was misinformed regarding our cancellation policyLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly No prior cancellation request was received therefore he is not owed a refundHowever, Per his request an immediate cancellation has been processed and no further billing will occurAs a courtesy, a refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,I do not accept this response because I still lost $the cost of a two training sessionsThey only refunded me for one monthI rejected other trainers because I wanted a trainer that was my age or close to my age (I'm 50) not an year oldThe trainer for which they are referring to is still not availableOn top of everything I was contacted by LA Fitness by mail that I owe them $for some late feeThis company is awful! [redacted]
Management as a courtesy cancelled membership We believe this matter to be resolvedShould [redacted] have any more concerns we encourage him to call the local club Thank you
Management spoke with Ms [redacted] regarding her concernsTo resolve her complaint, we agreed to an month refundMs [redacted] disputed months, we have refunded months and will process the rest if the bank reverses funds to usShould Ms [redacted] have any further concerns we encourage her to call usWe believe this matter to be resolvedThank you
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement (“Termination Fee”)This provision is clearly outlined on page of the agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the agreement, she is not entitled to a to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee Nevertheless, our District Vice President has made several attempts to contact member regarding her concerns but she has not answeredIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Bad customer, front desk work was very rude, tried to explain the guest list on several occasions the my guest VIP dos not workI was also lied someone put information on file that was saying the I refused to show I'd , requested that they run back cameraAlso explain, situation to Club member Desired Outcome: Refunds on initiation fees, please $
Management spoke to [redacted] regarding the cancellation of his fitness membership and the terms of his agreement have been explained to him on several occasionsIt was agreed upon to issue a refund in the amount of $back to the [redacted] cardRefunds take about 5-business to be refunded back Member is satisfiedThank you
After researching [redacted] claims, in addition to the fully executed agreement (including a New Client Checklist that acknowledges he received a copy and reviewed all of the terms) it is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment A copy of the Agreement was also included in the Purchase Confirmation e-mail he received at the time of purchaseAccount history also reflects that [redacted] was contacted to complete a follow up call to review the terms of his Agreement, but he declined and advised the representative he would rather not do the welcome callAdditionally, he contacted our Customer Service department previously to see if there was an option to suspend billing and then requested cancellation At that time he was reminded of the Voluntary Cancelation provision which allows a member to cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement [redacted] elected not to take advantage of this provision, so the billing continued pursuant to the terms of the contract If he no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contractedWe will work with him to make sure we can reasonably accommodate his schedule and provide him with the service he contracted for if he will allow it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I also want to note, that gou have this business noted as an A+ member, how could that be knowing that they get so many complaints? Regards, [redacted]
We have investigated the circumstances of the sale but found no evidence to support member’s claimIn fact, in reviewing the text message exchanges between member and the Personal Training Director who sold the program, it was clearly evident that member loved training and had no issues with the programHowever, it was member’s father who wanted the program cancelled because he didn’t want to continue paying for itIt should be noted that member’s personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if she can no longer use the service because of a significant physical disability verified by an appropriately certified physicianLA Fitness received evidence of such a disability, postmarked 9/15/Accordingly, we cancelled the remaining term of member’s personal training agreement with no further billing or obligation
Our cancellation procedures were provided and explained in the agreement [redacted] signed on July 5, at the [redacted] locationMailed cancellations will be honored based on the postmark date of the mailed requestIn person cancellations, requested with the Operations Manager at an LA Fitness location Monday-Friday 9am-5pm, will be honored immediately Our records reflect that a mailed request was sent for [redacted] ***’s membership on April 11, We completed the cancellation on April 21, but honored the effective cancellation based on the postmark date of April 11, All charges prior to a cancellation request are validNevertheless, as a courtesy, we have waived the balance of $on [redacted] ***’s membership that was from the billing on April 5, prior to her cancellation requestThis will leave [redacted] ***’s membership cancelled in good standings, with no balance or additional chargesShould [redacted] like to discuss any additional concerns we encourage her to contact her home club for assistanceThank you
Management contacted Mr [redacted] regarding his experience at the [redacted] – [redacted] Ave locationWe strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mr***As a courtesy, we have issued a refund of $back to the checking account on fileRefunds typically take 5-business days to completeAdditionally, management provided Mr [redacted] with direct contact information should he need additional assistance in the futureWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding his concerns and we cancelled his personal training agreement with a full refund (less session used)The refund was applied to the same account used for payment
Our Personal Training Counselor, [redacted] spoke to member on 1/14/regarding her concerns when she brought them to our attentionShe agreed with meet with [redacted] the following week and begin training with himHowever, member did not show up to the meetingLA Fitness remains ready and able to address her concerns and continue to provide the services for which member has contracted but she has not returned to the clubThus, she is not entitled to a refund or to terminate the agreement earlyIf member no longer withes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to address her concerns and provide the services for which she contracted
Management contacted [redacted] to confirm that our [redacted] club has opened effective 3/13/We apologize for any inconvenience this may have causedWe believe this matter to be resolvedThank you
Management spoke to [redacted] on 3/9/regarding the cancellation of his monthly billed membershipour records indicate no prior cancellation request was receivedPer our membership agreement which was signed advising of our terms, which one of them being, our cancellation policyWe also suggest items mailed to us, should be sent certified and or registered, return receipt requested, for members own proof of confirmationWith no confirmation of a prior cancellation, typically no refund would be issuedAs a courtesy a month refund was honored and refunded back to the [redacted] card on file Refunds take about 5-business days to be processedAn immediate cancellation was processed and no further billing will occurThank you
City Sports cancelled member's regular fitness membership as well as her personal training agreement with no further billing or obligation
Our District Vice President previously contacted member regarding her concerns and at that time upgraded [redacted] ’s membership at no cost to include access to schedule sessions with one of our Master TrainersWe have a trainer that will be able to open up availability to reasonably accommodate her schedule and provide the services she contracted for Her Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementIf she no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached proof of a phone call that I made to [redacted] to cancel my membership on the 29th of June The attached phone bill is proof of that call.In response to the membership access expiration, my membership cards were revoked, and my online access to my membership was denied - see additional attachment In addition, I was informed by the operations manager that I should continue my refund pursuit with corporate and that I would not have membership access being due a full refund Regards, [redacted]
Member was contacted by management to discuss the cancelation of her family membership Member attempted to cancel within the rescission period and receive a full refund for her two family add onsNo such cancelation was receivedTo resolve issue, we honored to 3-day cancel two family members with a full refund and accepted a cancelation for [redacted] Member will be refunded $to the [redacted] *** on fileRefunds will take about 5-business daysWe believe this matter to be resolved