Our District Vice President, [redacted] , has made several attempts to contact member regarding her concerns but his calls have not been returnedMember’s personal training agreement does not include nutrition advise or counselingThus, there is no grounds to terminate the agreement early without a feeIf member no longer wishes to continue with the service, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of member’s agreement should be elect to take advantage of itOtherwise, we encourage member to return our District Manager’s call at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The policy of LA Fitness is understoodHowever, according to the LA Fitness policy, [redacted] cannot train other membersHowever, after checking more carefully, the individual that [redacted] was "training" was our son, who is NOT a member of LA FitnessIt is understood that LA Fitness has a right to enforce and/or interpret their policies as fit Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11983102, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please mail me a confirmation by US Mail Regards, Steven Burda
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/30/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 10/28/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response) Member alleges that she felt pressured into purchasing the personal training services, which is not how City Sports Clubs does businessIndeed, consistent with that, member’s personal training agreement included a provision that afforded her with a 30-day right to cancel, for any reason, simply by submitting a written notice of cancellation and she would receive a full refund However, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she was not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeMember elected to take advantage of the voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementShe paid the cancellation fee on 1/21/and City Sports Clubs cancelled the remaining term of her Agreement accordingly
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/15/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training services He further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement This provision is clearly outlined on page of his AgreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, he not entitled to terminate the agreement and abandon his contractual obligations early without a fee Nevertheless, LA Fitness contacted member regarding his concerns and we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balanceMember elected to take advantage of the offer, paid the cancellation fee today, 6/22/16, and we cancelled the remaining term of his personal training agreement accordingly
Management spoke with Mr [redacted] regarding his concernsThe cold dip at the LA Fitness West LA / Bundy location has been repairedShould Mr [redacted] have any further concerns, we encourage him to contact usWe believe this matter to be resolvedThank you
Management has contacted Ms [redacted] in regards to her request to be removed from our call logsWe assured Ms [redacted] her contact information has been removed from such listsShould Ms [redacted] wish to discuss further we encourage her to return our callThank you
Our position has not changedMember’s concerns were addressed in our initial responseHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] on 8/31/and explained to him the billings and payments he has madeHe now understands why an NSF fee was applied to his accountAs a courtesy we have issued a refund in the amount of $back to his checking account to cover the long distance callsMember is satisfiedThank you
Management spoke to [redacted] regarding the cancellation of his monthly billed membershipThe cancellation procedures were explained to him and per his request his monthly billed membership was cancelled and no further billing will occur [redacted] is satisfied with the follow upThank you
Our records reflect that [redacted] purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 5/15/(the “Initial Term”)She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 6/12/14, for the remainder of the Initial TermThere is no provision in member’s personal training agreement that entitles her to terminate the agreement early if she movesThus, member is not entitled to terminate the agreement early for this reasonHowever, rather than force our members to complete the entire term of their commitment if their circumstances change, LA Fitness includes a voluntary cancelation provision which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, member should be expected to honor the remaining term of her personal training agreement
Management spoke to [redacted] regarding his complaint [redacted] states that he was receiving an error message while trying to print off cancellation form [redacted] was able to mail in a cancellation form and his membership was cancelled post mark date of 9-22-with further billingWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.About the additial cancellation rights in the contract, what if I relocation, and there is no LAF with miles,can I cancel it without any fee?Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below >>>>Management contacted [redacted] regarding her concerns with her monthly billed membership and the cancellation process I have not been contacted by e-mail, phone (other than one hawith no message left), or when I have gone to the club to work out The business has not cared enough to contact me and shouldn't claim that they contacted me >>>>we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt It's hard to claim you strongly encourage members to send written cancellation when the only option mentioned by a club manager when I called them was to be there between and I complied, and I have two witnesses at the club that can attest to the fact that I went to the club on the 19th (and didn't workout) asking that my membership be cancelled I provided their names to [redacted] when she called and tried to claim I didn't cancel in a timely manner and had to pay >>>>Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly This cancellation was not handled properly What is done to ensure it will be handled properly next time? Or do LA Fitness believe this was handled properly? >>>>MsPrice’s membership cancellation was completed on April 22, and refund of $was processed back to the Visa on file Why did the club delay and then claim I was late and had to pay? Why did it take so long to cancel? I was told it would happen same day Instead they waited three days to ensure I would be billed and I have to go through all of this trouble to try to get a refund Obviously many people don't go through the trouble, and I believe that is why the club delayed and mishandled my cancellation >>>>We believe this matter to be resolved Now I must wait to see if LA Fitness actually refunds me or not Until I see the refund and get some kind of explanation other than that you claim to have contacted me, I do not consider this resolved.Regards, [redacted] ***
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementShe has not paid such a fee to terminate her agreement earlyThus, billing has continued in accordance with terms of member’s agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, member should be expected to honor her personal training services agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted Mr [redacted] regarding his concerns with the charges processed during the sign up of a new membership for his motherMr [redacted] expressed frustration with the lack of responsiveness by the membership manager when contacting the club to discuss a discrepancy in the amount billedWe apologize for the experience he had and in no way condone such alleged behaviorLA Fitness strives to provide excellent customer service to our membersWe confirmed the cancellation was completed on 9/4/and a full refund in amount of $has been processed back to the [redacted] card on file for [redacted] membershipMember is satisfied and we believe this matter to be resolvedThank you
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
[redacted] The above referenced complaint is a duplicate [redacted] already filed a complaint on 7/21/15, complaint ID [redacted] Her original complaint was in reference to her personal training agreement which we cancelled with no further billing or obligation She is now complaining that we are still e-mailing and her for paymentThose calls and e-mails are regarding her regular fitness membershipIt was not made clear that she wanted her regular fitness membership as wellHowever, we have gone ahead and cancelled her fitness membership with no further billing or obligation as well based on this new correspondence from herShe will receive no further phone calls or e-mails
Management spoke to [redacted] on 1/14/regarding her concerns with the dispensers and the temperature of the saunaWe advised *** [redacted] that the dispenser are filled with a non-foam disinfectant and the saunais set at a certain temperature for the health and safety of all membersMember understood and is satisfied with the follow upThank you
Our District Vice President, [redacted] , has made several attempts to contact member regarding her concerns but his calls have not been returnedMember’s personal training agreement does not include nutrition advise or counselingThus, there is no grounds to terminate the agreement early without a feeIf member no longer wishes to continue with the service, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of member’s agreement should be elect to take advantage of itOtherwise, we encourage member to return our District Manager’s call at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The policy of LA Fitness is understoodHowever, according to the LA Fitness policy, [redacted] cannot train other membersHowever, after checking more carefully, the individual that [redacted] was "training" was our son, who is NOT a member of LA FitnessIt is understood that LA Fitness has a right to enforce and/or interpret their policies as fit Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11983102, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please mail me a confirmation by US Mail Regards, Steven Burda
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/30/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 10/28/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response) Member alleges that she felt pressured into purchasing the personal training services, which is not how City Sports Clubs does businessIndeed, consistent with that, member’s personal training agreement included a provision that afforded her with a 30-day right to cancel, for any reason, simply by submitting a written notice of cancellation and she would receive a full refund However, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she was not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeMember elected to take advantage of the voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementShe paid the cancellation fee on 1/21/and City Sports Clubs cancelled the remaining term of her Agreement accordingly
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/15/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training services He further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement This provision is clearly outlined on page of his AgreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, he not entitled to terminate the agreement and abandon his contractual obligations early without a fee Nevertheless, LA Fitness contacted member regarding his concerns and we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balanceMember elected to take advantage of the offer, paid the cancellation fee today, 6/22/16, and we cancelled the remaining term of his personal training agreement accordingly
Management spoke with Mr [redacted] regarding his concernsThe cold dip at the LA Fitness West LA / Bundy location has been repairedShould Mr [redacted] have any further concerns, we encourage him to contact usWe believe this matter to be resolvedThank you
Management has contacted Ms [redacted] in regards to her request to be removed from our call logsWe assured Ms [redacted] her contact information has been removed from such listsShould Ms [redacted] wish to discuss further we encourage her to return our callThank you
Our position has not changedMember’s concerns were addressed in our initial responseHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] on 8/31/and explained to him the billings and payments he has madeHe now understands why an NSF fee was applied to his accountAs a courtesy we have issued a refund in the amount of $back to his checking account to cover the long distance callsMember is satisfiedThank you
Management spoke to [redacted] regarding the cancellation of his monthly billed membershipThe cancellation procedures were explained to him and per his request his monthly billed membership was cancelled and no further billing will occur [redacted] is satisfied with the follow upThank you
Our records reflect that [redacted] purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 5/15/(the “Initial Term”)She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 6/12/14, for the remainder of the Initial TermThere is no provision in member’s personal training agreement that entitles her to terminate the agreement early if she movesThus, member is not entitled to terminate the agreement early for this reasonHowever, rather than force our members to complete the entire term of their commitment if their circumstances change, LA Fitness includes a voluntary cancelation provision which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, member should be expected to honor the remaining term of her personal training agreement
Our position has not changedMember's concerns were addressed in our response
Management spoke to [redacted] regarding his complaint [redacted] states that he was receiving an error message while trying to print off cancellation form [redacted] was able to mail in a cancellation form and his membership was cancelled post mark date of 9-22-with further billingWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.About the additial cancellation rights in the contract, what if I relocation, and there is no LAF with miles,can I cancel it without any fee?Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below >>>>Management contacted [redacted] regarding her concerns with her monthly billed membership and the cancellation process I have not been contacted by e-mail, phone (other than one hawith no message left), or when I have gone to the club to work out The business has not cared enough to contact me and shouldn't claim that they contacted me >>>>we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt It's hard to claim you strongly encourage members to send written cancellation when the only option mentioned by a club manager when I called them was to be there between and I complied, and I have two witnesses at the club that can attest to the fact that I went to the club on the 19th (and didn't workout) asking that my membership be cancelled I provided their names to [redacted] when she called and tried to claim I didn't cancel in a timely manner and had to pay >>>>Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly This cancellation was not handled properly What is done to ensure it will be handled properly next time? Or do LA Fitness believe this was handled properly? >>>>MsPrice’s membership cancellation was completed on April 22, and refund of $was processed back to the Visa on file Why did the club delay and then claim I was late and had to pay? Why did it take so long to cancel? I was told it would happen same day Instead they waited three days to ensure I would be billed and I have to go through all of this trouble to try to get a refund Obviously many people don't go through the trouble, and I believe that is why the club delayed and mishandled my cancellation >>>>We believe this matter to be resolved Now I must wait to see if LA Fitness actually refunds me or not Until I see the refund and get some kind of explanation other than that you claim to have contacted me, I do not consider this resolved.Regards, [redacted] ***
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementShe has not paid such a fee to terminate her agreement earlyThus, billing has continued in accordance with terms of member’s agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, member should be expected to honor her personal training services agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted Mr [redacted] regarding his concerns with the charges processed during the sign up of a new membership for his motherMr [redacted] expressed frustration with the lack of responsiveness by the membership manager when contacting the club to discuss a discrepancy in the amount billedWe apologize for the experience he had and in no way condone such alleged behaviorLA Fitness strives to provide excellent customer service to our membersWe confirmed the cancellation was completed on 9/4/and a full refund in amount of $has been processed back to the [redacted] card on file for [redacted] membershipMember is satisfied and we believe this matter to be resolvedThank you
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
[redacted] The above referenced complaint is a duplicate [redacted] already filed a complaint on 7/21/15, complaint ID [redacted] Her original complaint was in reference to her personal training agreement which we cancelled with no further billing or obligation She is now complaining that we are still e-mailing and her for paymentThose calls and e-mails are regarding her regular fitness membershipIt was not made clear that she wanted her regular fitness membership as wellHowever, we have gone ahead and cancelled her fitness membership with no further billing or obligation as well based on this new correspondence from herShe will receive no further phone calls or e-mails
Management spoke to [redacted] on 1/14/regarding her concerns with the dispensers and the temperature of the saunaWe advised *** [redacted] that the dispenser are filled with a non-foam disinfectant and the saunais set at a certain temperature for the health and safety of all membersMember understood and is satisfied with the follow upThank you