Management spoke with Mr [redacted] regarding his concernsManagement informed Mr [redacted] that for privacy reasons we cannot have cameras in the locker roomsManagement advised Mr [redacted] that we offer mini lockers free of charge to secure small itemsMr [redacted] also understands that if at any time he would like management to contact local authorities with him we could meet at the clubMr [redacted] reinstated his membership and we adjusted his monthly dues moving forward from $to $Should Mr [redacted] have any further concerns, we encourage him to usWe believe this matter to be resolvedThank you
Management contacted Mr [redacted] regarding his concerns with his monthly billed family membership and his contracted training agreementAs a courtesy, we have waived the past due balance on the training membership and offered for Mr [redacted] to complete the agreement term should he decide to access and use the training sessionsAdditionally, we issued a refund of $for his monthly billed family membership back to the [redacted] card on file and mailed a check for $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $for May's monthly payment (refund applied to the same account used for payment)
Management contacted Mrs [redacted] to discuss her concerns related to an incident involving her person items that took place at the [redacted] – [redacted] Pkwy locationWe strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mrs [redacted] As a courtesy resolution, we are agreed to issue a check in the amount of $472, mailed to the address on fileAdditionally, we have cancelled her membership and issued a refund of $back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Management spoke to [redacted] on 1/14/regarding her concerns with the dispensers and the temperature of the saunaWe advised *** [redacted] that the dispenser are filled with a non-foam disinfectant and the saunais set at a certain temperature for the health and safety of all membersMember understood and is satisfied with the follow upThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any phone calls from LA FitnessNor have they attempted to contact me Regards, [redacted]
previous response still standsPer [redacted] request on 1/12/a cancellation was processed for her and [redacted] monthly billed membershipsNo further billings will occurConfirmation was sent to the email address providedPer the agreement that was signed on 9/15/ [redacted] agreed to a monthly membership for herself with guest privileges at a monthly rate of and a membership for [redacted] at the monthly rate of A refund in the amount of $has been refunded back to the [redacted] card on 1/14/for [redacted] membershipBoth memberships have been cancelled and no further billing will occurNo further refunds are owedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The error was made by the staff at the front desk who did not document the cancellation on the computer even though she acted like she was typing something inI had to pay October, November and DecemberIt is not the amount of money I am complaining about but he fact that they are literally making me have shared responsibility for something their staff did.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management has addressed member concernsManagement as a courtesy, will refund the last two payments of $Refunds typically could take up to 5-business days to complete and will go back to the [redacted] Card on fileShould member have any further concernsManagement provided his contact informationWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 8/28/17, for the remainder of the Initial Term (a copy of the Agreement is included with this responseIf member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Management has made several attempts to contact *** [redacted] regarding his concerns with the cleanliness of the [redacted] locationWe encourage him to return our call to discuss furtherA voicemail was left on 4/29/on the cell number provided
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and will extend the time allowed for member to use the remaining sessions
Management spoke with Ms [redacted] regarding her concernsManagement apologized for her experience and advised this will not happen againWe also addressed the staff involvedManagement also provided Ms [redacted] with her contact number if she should have any further concernsWe believe this matter to resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As stated in my initial complaint, I did not see an actual contract nor did I see a checklistEverything I signed was on a 4inch screen credit card type signature padThe representative of the company never stated that I was agreeing to a year contract nor did he state the initiation feeIt was not until I saw the additional charge on my credit card that I even knewPlease ask them to produce my signed copy of this agreementThe attachment was blank with no name or signaturesI am still requesting a refund of my initial fee and I want out of my contractRegards, [redacted]
Management has made several attempts to contact [redacted] regarding her concerns related to the cancellation of her Family membershipHowever, we have not received a return call [redacted] states that she attempted to cancel on the phone via our Customer Service departmentLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] ***As a result, no cancellation was processed and the monthly billing continued based on the membership terms As a courtesy, we have cancelled her Family membership on September 20, We have also issued a refund in the amount of $to the [redacted] on fileIf [redacted] needs additional assistance, we encourage her to return our calls so we can adequately address any concernsThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationThe remaining sessions are available for member to utilizeHowever, they are not transferrable
Our District Vice President has been contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Management spoke with Mr [redacted] regarding his concernsManagement informed Mr [redacted] that for privacy reasons we cannot have cameras in the locker roomsManagement advised Mr [redacted] that we offer mini lockers free of charge to secure small itemsMr [redacted] also understands that if at any time he would like management to contact local authorities with him we could meet at the clubMr [redacted] reinstated his membership and we adjusted his monthly dues moving forward from $to $Should Mr [redacted] have any further concerns, we encourage him to usWe believe this matter to be resolvedThank you
Management contacted Mr [redacted] regarding his concerns with his monthly billed family membership and his contracted training agreementAs a courtesy, we have waived the past due balance on the training membership and offered for Mr [redacted] to complete the agreement term should he decide to access and use the training sessionsAdditionally, we issued a refund of $for his monthly billed family membership back to the [redacted] card on file and mailed a check for $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $for May's monthly payment (refund applied to the same account used for payment)
Management contacted Mrs [redacted] to discuss her concerns related to an incident involving her person items that took place at the [redacted] – [redacted] Pkwy locationWe strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mrs [redacted] As a courtesy resolution, we are agreed to issue a check in the amount of $472, mailed to the address on fileAdditionally, we have cancelled her membership and issued a refund of $back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Management spoke to [redacted] on 1/14/regarding her concerns with the dispensers and the temperature of the saunaWe advised *** [redacted] that the dispenser are filled with a non-foam disinfectant and the saunais set at a certain temperature for the health and safety of all membersMember understood and is satisfied with the follow upThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any phone calls from LA FitnessNor have they attempted to contact me Regards, [redacted]
previous response still standsPer [redacted] request on 1/12/a cancellation was processed for her and [redacted] monthly billed membershipsNo further billings will occurConfirmation was sent to the email address providedPer the agreement that was signed on 9/15/ [redacted] agreed to a monthly membership for herself with guest privileges at a monthly rate of and a membership for [redacted] at the monthly rate of A refund in the amount of $has been refunded back to the [redacted] card on 1/14/for [redacted] membershipBoth memberships have been cancelled and no further billing will occurNo further refunds are owedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The error was made by the staff at the front desk who did not document the cancellation on the computer even though she acted like she was typing something inI had to pay October, November and DecemberIt is not the amount of money I am complaining about but he fact that they are literally making me have shared responsibility for something their staff did.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management has addressed member concernsManagement as a courtesy, will refund the last two payments of $Refunds typically could take up to 5-business days to complete and will go back to the [redacted] Card on fileShould member have any further concernsManagement provided his contact informationWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 8/28/17, for the remainder of the Initial Term (a copy of the Agreement is included with this responseIf member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Management has made several attempts to contact *** [redacted] regarding his concerns with the cleanliness of the [redacted] locationWe encourage him to return our call to discuss furtherA voicemail was left on 4/29/on the cell number provided
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and will extend the time allowed for member to use the remaining sessions
Management spoke with Ms [redacted] regarding her concernsManagement apologized for her experience and advised this will not happen againWe also addressed the staff involvedManagement also provided Ms [redacted] with her contact number if she should have any further concernsWe believe this matter to resolvedThank you
The refund was processed on 10/23/and should be back on member's account as of the time of this response
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As stated in my initial complaint, I did not see an actual contract nor did I see a checklistEverything I signed was on a 4inch screen credit card type signature padThe representative of the company never stated that I was agreeing to a year contract nor did he state the initiation feeIt was not until I saw the additional charge on my credit card that I even knewPlease ask them to produce my signed copy of this agreementThe attachment was blank with no name or signaturesI am still requesting a refund of my initial fee and I want out of my contractRegards, [redacted]
Management has made several attempts to contact [redacted] regarding her concerns related to the cancellation of her Family membershipHowever, we have not received a return call [redacted] states that she attempted to cancel on the phone via our Customer Service departmentLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] ***As a result, no cancellation was processed and the monthly billing continued based on the membership terms As a courtesy, we have cancelled her Family membership on September 20, We have also issued a refund in the amount of $to the [redacted] on fileIf [redacted] needs additional assistance, we encourage her to return our calls so we can adequately address any concernsThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationThe remaining sessions are available for member to utilizeHowever, they are not transferrable
Our District Vice President has been contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation