LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $for May's monthly payment (refund applied to the same account used for payment)
Management contacted Mrs [redacted] to discuss her concerns related to an incident involving her person items that took place at the [redacted] – [redacted] Pkwy locationWe strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mrs [redacted] As a courtesy resolution, we are agreed to issue a check in the amount of $472, mailed to the address on fileAdditionally, we have cancelled her membership and issued a refund of $back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Management contacted Mr [redacted] regarding his concerns with his monthly billed family membership and his contracted training agreementAs a courtesy, we have waived the past due balance on the training membership and offered for Mr [redacted] to complete the agreement term should he decide to access and use the training sessionsAdditionally, we issued a refund of $for his monthly billed family membership back to the [redacted] card on file and mailed a check for $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if because of disability, she is unable to use the services contracted forHowever, LA Fitness has not received reasonable evidence of such a disability Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor either of these cancellation provisions of member’s agreement should she elect to take advantage of them Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke with Mr [redacted] regarding his concernsManagement informed Mr [redacted] that for privacy reasons we cannot have cameras in the locker roomsManagement advised Mr [redacted] that we offer mini lockers free of charge to secure small itemsMr [redacted] also understands that if at any time he would like management to contact local authorities with him we could meet at the clubMr [redacted] reinstated his membership and we adjusted his monthly dues moving forward from $to $Should Mr [redacted] have any further concerns, we encourage him to usWe believe this matter to be resolvedThank you
Management has addressed member concernsManagement as a courtesy, will refund the last two payments of $Refunds typically could take up to 5-business days to complete and will go back to the [redacted] Card on fileShould member have any further concernsManagement provided his contact informationWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 8/28/17, for the remainder of the Initial Term (a copy of the Agreement is included with this responseIf member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
previous response still standsPer [redacted] request on 1/12/a cancellation was processed for her and [redacted] monthly billed membershipsNo further billings will occurConfirmation was sent to the email address providedPer the agreement that was signed on 9/15/ [redacted] agreed to a monthly membership for herself with guest privileges at a monthly rate of and a membership for [redacted] at the monthly rate of A refund in the amount of $has been refunded back to the [redacted] card on 1/14/for [redacted] membershipBoth memberships have been cancelled and no further billing will occurNo further refunds are owedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any phone calls from LA FitnessNor have they attempted to contact me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management has made several attempts to contact *** [redacted] regarding his concerns with the cleanliness of the [redacted] locationWe encourage him to return our call to discuss furtherA voicemail was left on 4/29/on the cell number provided
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The error was made by the staff at the front desk who did not document the cancellation on the computer even though she acted like she was typing something inI had to pay October, November and DecemberIt is not the amount of money I am complaining about but he fact that they are literally making me have shared responsibility for something their staff did.Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and will extend the time allowed for member to use the remaining sessions
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationThe remaining sessions are available for member to utilizeHowever, they are not transferrable
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 11/20/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 12/18/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Our District Vice President has been contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Management has made several attempts to contact [redacted] regarding her concerns related to the cancellation of her Family membershipHowever, we have not received a return call [redacted] states that she attempted to cancel on the phone via our Customer Service departmentLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] ***As a result, no cancellation was processed and the monthly billing continued based on the membership terms As a courtesy, we have cancelled her Family membership on September 20, We have also issued a refund in the amount of $to the [redacted] on fileIf [redacted] needs additional assistance, we encourage her to return our calls so we can adequately address any concernsThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $for May's monthly payment (refund applied to the same account used for payment)
Management contacted Mrs [redacted] to discuss her concerns related to an incident involving her person items that took place at the [redacted] – [redacted] Pkwy locationWe strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mrs [redacted] As a courtesy resolution, we are agreed to issue a check in the amount of $472, mailed to the address on fileAdditionally, we have cancelled her membership and issued a refund of $back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Management contacted Mr [redacted] regarding his concerns with his monthly billed family membership and his contracted training agreementAs a courtesy, we have waived the past due balance on the training membership and offered for Mr [redacted] to complete the agreement term should he decide to access and use the training sessionsAdditionally, we issued a refund of $for his monthly billed family membership back to the [redacted] card on file and mailed a check for $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if because of disability, she is unable to use the services contracted forHowever, LA Fitness has not received reasonable evidence of such a disability Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor either of these cancellation provisions of member’s agreement should she elect to take advantage of them Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke with Mr [redacted] regarding his concernsManagement informed Mr [redacted] that for privacy reasons we cannot have cameras in the locker roomsManagement advised Mr [redacted] that we offer mini lockers free of charge to secure small itemsMr [redacted] also understands that if at any time he would like management to contact local authorities with him we could meet at the clubMr [redacted] reinstated his membership and we adjusted his monthly dues moving forward from $to $Should Mr [redacted] have any further concerns, we encourage him to usWe believe this matter to be resolvedThank you
Management has addressed member concernsManagement as a courtesy, will refund the last two payments of $Refunds typically could take up to 5-business days to complete and will go back to the [redacted] Card on fileShould member have any further concernsManagement provided his contact informationWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 8/28/17, for the remainder of the Initial Term (a copy of the Agreement is included with this responseIf member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
previous response still standsPer [redacted] request on 1/12/a cancellation was processed for her and [redacted] monthly billed membershipsNo further billings will occurConfirmation was sent to the email address providedPer the agreement that was signed on 9/15/ [redacted] agreed to a monthly membership for herself with guest privileges at a monthly rate of and a membership for [redacted] at the monthly rate of A refund in the amount of $has been refunded back to the [redacted] card on 1/14/for [redacted] membershipBoth memberships have been cancelled and no further billing will occurNo further refunds are owedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any phone calls from LA FitnessNor have they attempted to contact me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management has made several attempts to contact *** [redacted] regarding his concerns with the cleanliness of the [redacted] locationWe encourage him to return our call to discuss furtherA voicemail was left on 4/29/on the cell number provided
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The error was made by the staff at the front desk who did not document the cancellation on the computer even though she acted like she was typing something inI had to pay October, November and DecemberIt is not the amount of money I am complaining about but he fact that they are literally making me have shared responsibility for something their staff did.Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and will extend the time allowed for member to use the remaining sessions
Our position has not changedMember's concerns were addressed in our initial response
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationThe remaining sessions are available for member to utilizeHowever, they are not transferrable
The refund was processed on 10/23/and should be back on member's account as of the time of this response
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 11/20/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 12/18/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Our District Vice President has been contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Management has made several attempts to contact [redacted] regarding her concerns related to the cancellation of her Family membershipHowever, we have not received a return call [redacted] states that she attempted to cancel on the phone via our Customer Service departmentLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] ***As a result, no cancellation was processed and the monthly billing continued based on the membership terms As a courtesy, we have cancelled her Family membership on September 20, We have also issued a refund in the amount of $to the [redacted] on fileIf [redacted] needs additional assistance, we encourage her to return our calls so we can adequately address any concernsThank you