Management spoke with Ms [redacted] regarding her concernsManagement apologized for her experience and advised this will not happen againWe also addressed the staff involvedManagement also provided Ms [redacted] with her contact number if she should have any further concernsWe believe this matter to resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/12/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $360.00, beginning 10/12/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections in the Agreement which specifically referred to this payment scheduleHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have determined that this proposed action would not resolve my complaint because I am not arguing that there is a signed contract in place, I am arguing that the contract was not shown to me until almost months later when I realized that I was being charged so outlandishly! The day that I joined LA fitness is the day that all of these automated signatures were doneI was prompted to sign a pin pad and was never shown the contract until I picked up a hard copy in SeptemberMy roommate and I were told that day that we would have so many free personal training sessions for becoming a new member, that is the ONLY reason my roommate and I started the personal training To both her and my knowledge we were only signing up for the membership for $70/month as well as the $for the kids clubBoth my roommate and I were unemployed at the time struggling to pay our bills as it was why in the world would we ever knowingly agree to sign up to pay over $700/weeks! The email that was sent out to show the contract at Agrinerwas a blank documentIt is so upsetting how no one in the world anymore can admit their wrongs it is now always about covering their own tail! This company has taken over $in months and yet that's not enough! I will not return to LA fitness and I will continue to battle this contact! a 50% or 25% buy out, out of a contract that I was not made aware of is not a resolution to meLA Fitness will not see another penny from me
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As stated in my initial complaint, I did not see an actual contract nor did I see a checklistEverything I signed was on a 4inch screen credit card type signature padThe representative of the company never stated that I was agreeing to a year contract nor did he state the initiation feeIt was not until I saw the additional charge on my credit card that I even knewPlease ask them to produce my signed copy of this agreementThe attachment was blank with no name or signaturesI am still requesting a refund of my initial fee and I want out of my contractRegards, [redacted]
Management contacted [redacted] regarding her complaint Management addressed the staff and OM at the [redacted] location to point the scanners down when checking in membersWe believe this matter to be resolvedThank you
Hi Revdex.com:I am not satisfied with the response from LA fitnessMy dispute is not per the actual contract but the written contractI have in writing from the training manager a written promise of additional training sessions not to be confused with "bonus" sessions that went unfulfilledIn fact I have not received ANY additional training sessions as promised per the managerAlso per the written contract promised availability of unused training sessions beyond the term of months without having to pay beyond that time at all, that turned out to be a lie in order for me to agree to the serviceMy dispute remains unresolved until full refund is givenSincerely, [redacted] **
Management spoke to [redacted] regarding the incident that occurred with our sales staffWe apologized for the incident that occurred and assured [redacted] we do not condone such behavior and staff has been instructed on how to provide better customer service to our members and potential members [redacted] accepted the apology and is satisfied with the follow upNo further action will be takenThank you
Management has informed [redacted] that his annually paid membership is still renewable however, the expiration date will update year from the expiration date of the membershipNot from the day he renewsNo further action is neededThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationAs of the time of this response, our records indicate that member received a credit for February's monthly payment from her bank
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $($1,total paid less $for sessions used at $per session)
As outlined in our initial response, LA Fitness last charged member on 12/22/in the amount of $The charged was refunded on 1/1/There were no further charges after 12/22/Perhaps member is mistaking the refund that we processed as a charge to his accountWe encourage him to contact his bank for clarification
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Our position has not changedMember’s concerns were addressed in our initial responseOur District Vice President was simply contacting member to reiterate our response and inform him of his voluntary cancellation option should he elect to take advantage of it
Management has spoken to [redacted] as well as his girlfriend regarding the cancellation policy on several occasionsOur agreement states you have business days from the day of joining to cancel and receive a full refundOur records indicate we did not receive a cancellation request during that timeTherefore no refund is dueA cancellation has been processed and no further billing will occurMember understands and will utilize time remaining
Management spoke to [redacted] on 9/16/regarding the monthly billed membership for family add on [redacted] that was joined on 7/6/ [redacted] claims this membership is not authorizedOur records indicate the agreement on file has a valid signature and their has been consistent usage since the join date of 7/6/We believe this membership is valid and their is no indication it was joined without authorizationNevertheless, as a courtesy, an month refund was offered due to non usage in the past months for [redacted] membership [redacted] declined the offer Management also spoke to [redacted] on 8/7/and at that time a cancellation was processed and no further billing has occurred.No further action will be takenThank you
Mangement spoke to [redacted] regarding the cancellation of his monthly billed membershipWe agreed to refund $back to the [redacted] card on fileRefunds take about 5-business days to be refunded Member is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/16/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, through “EFT” (Electronic Funds Transfer) every month, beginning 7/16/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client ChecklistIt should also be noted that, after signing and initialing digitally on a signature pad, a hard copy of the agreement was printed, reviewed with member once again and she initialed next to her signature and initials on the hard copy as well (copies of the digital agreement and hard copy are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management has removed the email [redacted] from all current and future email campaignsWe apologize if the unsubscribe option was requested but did not completeManagement has also contacted our IT department to ensure the unsubscribe process is fully functioningWe believe this matter to be resolvedThank you
Management spoke with Mr [redacted] regarding his concernsAs a courtesy, Management agreed to waive the balance owed of $and extended his expiration date to 3/18/Management also stated that we will extend an additional three months if neededWe believe this matter to be resolved Thank you
Management spoke with Ms [redacted] regarding her concernsManagement apologized for her experience and advised this will not happen againWe also addressed the staff involvedManagement also provided Ms [redacted] with her contact number if she should have any further concernsWe believe this matter to resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/12/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $360.00, beginning 10/12/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections in the Agreement which specifically referred to this payment scheduleHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have determined that this proposed action would not resolve my complaint because I am not arguing that there is a signed contract in place, I am arguing that the contract was not shown to me until almost months later when I realized that I was being charged so outlandishly! The day that I joined LA fitness is the day that all of these automated signatures were doneI was prompted to sign a pin pad and was never shown the contract until I picked up a hard copy in SeptemberMy roommate and I were told that day that we would have so many free personal training sessions for becoming a new member, that is the ONLY reason my roommate and I started the personal training To both her and my knowledge we were only signing up for the membership for $70/month as well as the $for the kids clubBoth my roommate and I were unemployed at the time struggling to pay our bills as it was why in the world would we ever knowingly agree to sign up to pay over $700/weeks! The email that was sent out to show the contract at Agrinerwas a blank documentIt is so upsetting how no one in the world anymore can admit their wrongs it is now always about covering their own tail! This company has taken over $in months and yet that's not enough! I will not return to LA fitness and I will continue to battle this contact! a 50% or 25% buy out, out of a contract that I was not made aware of is not a resolution to meLA Fitness will not see another penny from me
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As stated in my initial complaint, I did not see an actual contract nor did I see a checklistEverything I signed was on a 4inch screen credit card type signature padThe representative of the company never stated that I was agreeing to a year contract nor did he state the initiation feeIt was not until I saw the additional charge on my credit card that I even knewPlease ask them to produce my signed copy of this agreementThe attachment was blank with no name or signaturesI am still requesting a refund of my initial fee and I want out of my contractRegards, [redacted]
Management contacted [redacted] regarding her complaint Management addressed the staff and OM at the [redacted] location to point the scanners down when checking in membersWe believe this matter to be resolvedThank you
Hi Revdex.com:I am not satisfied with the response from LA fitnessMy dispute is not per the actual contract but the written contractI have in writing from the training manager a written promise of additional training sessions not to be confused with "bonus" sessions that went unfulfilledIn fact I have not received ANY additional training sessions as promised per the managerAlso per the written contract promised availability of unused training sessions beyond the term of months without having to pay beyond that time at all, that turned out to be a lie in order for me to agree to the serviceMy dispute remains unresolved until full refund is givenSincerely, [redacted] **
Management spoke to [redacted] regarding the incident that occurred with our sales staffWe apologized for the incident that occurred and assured [redacted] we do not condone such behavior and staff has been instructed on how to provide better customer service to our members and potential members [redacted] accepted the apology and is satisfied with the follow upNo further action will be takenThank you
Management has informed [redacted] that his annually paid membership is still renewable however, the expiration date will update year from the expiration date of the membershipNot from the day he renewsNo further action is neededThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationAs of the time of this response, our records indicate that member received a credit for February's monthly payment from her bank
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $($1,total paid less $for sessions used at $per session)
As outlined in our initial response, LA Fitness last charged member on 12/22/in the amount of $The charged was refunded on 1/1/There were no further charges after 12/22/Perhaps member is mistaking the refund that we processed as a charge to his accountWe encourage him to contact his bank for clarification
LA Fitness will allow member months to complete his remaining sessionsThere will be no further billing for personal training dues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Our position has not changedMember’s concerns were addressed in our initial responseOur District Vice President was simply contacting member to reiterate our response and inform him of his voluntary cancellation option should he elect to take advantage of it
Management has spoken to [redacted] as well as his girlfriend regarding the cancellation policy on several occasionsOur agreement states you have business days from the day of joining to cancel and receive a full refundOur records indicate we did not receive a cancellation request during that timeTherefore no refund is dueA cancellation has been processed and no further billing will occurMember understands and will utilize time remaining
Management spoke to [redacted] on 9/16/regarding the monthly billed membership for family add on [redacted] that was joined on 7/6/ [redacted] claims this membership is not authorizedOur records indicate the agreement on file has a valid signature and their has been consistent usage since the join date of 7/6/We believe this membership is valid and their is no indication it was joined without authorizationNevertheless, as a courtesy, an month refund was offered due to non usage in the past months for [redacted] membership [redacted] declined the offer Management also spoke to [redacted] on 8/7/and at that time a cancellation was processed and no further billing has occurred.No further action will be takenThank you
Mangement spoke to [redacted] regarding the cancellation of his monthly billed membershipWe agreed to refund $back to the [redacted] card on fileRefunds take about 5-business days to be refunded Member is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/16/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, through “EFT” (Electronic Funds Transfer) every month, beginning 7/16/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client ChecklistIt should also be noted that, after signing and initialing digitally on a signature pad, a hard copy of the agreement was printed, reviewed with member once again and she initialed next to her signature and initials on the hard copy as well (copies of the digital agreement and hard copy are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management has removed the email [redacted] from all current and future email campaignsWe apologize if the unsubscribe option was requested but did not completeManagement has also contacted our IT department to ensure the unsubscribe process is fully functioningWe believe this matter to be resolvedThank you
Management spoke with Mr [redacted] regarding his concernsAs a courtesy, Management agreed to waive the balance owed of $and extended his expiration date to 3/18/Management also stated that we will extend an additional three months if neededWe believe this matter to be resolved Thank you