iYogi, Inc.

Dear Revdex.com,
The customer can call our Customer service no *** *** *** and talk to our representatives about the refundThey would help her with the same
Thanks
Regards
*** ***

Dear Revdex.com,
We sincerely apologize for the inconvenience caused to the customerWe are completely in favour of what he has saidThis is not the type of service we intend or encourage to deliverWe will be looking into this caseWe have added the customer's details to our DNC list which will
ensure no more phone calls to himWe have sent an email to him confirming the same
Thanks
Regards
iYogi

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I said all the problems stated in my complaint and they refuse to see that I didn't need the software they gave meI called the number they gave me on my voicemail and they explained that I needed the software to clean up my computer once a month and the technical support to help me do that, and I still don't have the warranty that I paid forSince I got a new computer they decided to transfer all that "support" onto my new one instead of a refundI told them no, but they insisted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told funds would be received in my card account in 5-business days, I called back twice since then as funds weren't receivedFirst time they assured me that funds would be in my account on Sept **, the second call on Sept *** I was then told it was a third party refund and it would take 3-more business days Now days later I'm being told to wait additional 3-business days There has been ample time for refund to have been received, at the time I purchased their service the funds were immediately taken out of my account This just keeps going with the waiting and I want my refund as promised
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Thank you for notifying us of this complaintWith regards to this case we would like to inform you that we have already performed a thorough investigation and audited the sales callThe customer had contacted us on 12/*/with regards to a virus issue on the computerThe
tech was able to help her with the same and resolved the problemThe tech then suggested the customer to purchase the Windows OS after checking her computer hardware and finding it fully compatible with the softwareThe customer was told about the features of Windows and she readily agreed to buy it from usThe customer herself provided the mailing address in order for the product to be shipped to her placeShe authorized and agreed to the terms and conditions of the payment after she entered her *** credit card details on a secure websitePlease make note that we were not to know about any of her personal details ( Mailing address and Credit card no etc) had she not provided us with the sameSo the customer's claim of not knowing about the purchase and an unauthorized payment is completely and unjustified.The customer called us back after a few days and wanted to return the product she purchasedWe have gone ahead and respected her decision of cancellation and have informed her about the return procedureAn email regarding the same has already been sent to herWe will be refunding the amount ($169.99) as soon as we receive the product at our warehouse.ThanksRegards***iYogi

Dear Revdex.com,
Thank you for notifying us of this complaintWith regards to this case we contacted *** *** yesterday and then she inturn had called us back and spoke with a customer service representativeHer decision to cancel the services with us was respected and a complete refund of the
amound she had paid us was processedShe was detailed about the refund procedure and the same was also emailed to her on the registered email address
Thank You
Regards
*** ***

Dear Revdex.com,
We have had a word with the customer and are investigating this caseA refund for the amount $has been initiated from our endIt will get credited into the customer's account in the coming daysWe apologize for any inconvenience caused
Thanks
Regards
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com,
Thanks for notifyingWe had a word with *** *** and sincerely apaologized for the inconvenience caused to himWe are going to look into this incident and action as per the findingsRest assured we will work on providing the best possible support to him if and when he needs
us
Thanks
Regards
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The e-mails that they claim were sent to me I never received, If I did receive them they might have went straight to my spam or junk folder and I never open those folders I just delete the e-mails. ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com,
We want to set the record staright here that iYogi does not deal in any fraudulent or unethical ways of doing businessWe can only access a customer's computer once we get his/her authorization to do itSecondly we would like to inform you that this software isn't malicious in ay shape or formIt wasn't installed on the customer's computer permanently however it's used to temporarily set up on the computer in order for us to gain the remote control of the computer whilst we are fixing itThis also proves the point that we can't access the computer without walking the customer through the steps in order to set up this temp application to gain accessIt's just a temporary software which the customer the can very easily uninstall from the control panel of the computer without needing any assistance from anyone around
The customer can go to control panel icon and open the list of installed softwares on his computer listed in the alphabetical orderAnything which says iYogi or support dock or just SD can be selected and unistalledRestart the computer afterwards and he should be good to go
Hope the information helps and we request you to close this case here
Thanks
Regards
iYogi

Dear *** ***,Thanks for the complaint notificationWith regards to this case we would first of all like to inform *** *** that iYogi is an independent 3rd party remote tech service providerWe are in no way , shape or form related to ***We take feedback seriously and have already
started the investigation processWe will get the call audited and thoroughly check as to what happenedWe will action as per the findings.As far as *** ***'s worries about the tech accessing her computer , we would like to inform her that it's completely safe and within our guidelinesThe tech accesses the computer remotely in order to diagnose the problem betterThe tech does not install any malicious program on the computerBefore the tech accesses the computer , the customer is being sent a Terms and Conditions linkIf she agrees to them only then the tech has the access to the computerAdditionally the customer has the option to disconnect the remote session if she gets suspicious about anything.Just to conclude, we would like to assure the customer that no harm was done to her computer with the tech accessing itNo malicious activity was performed on itAll her active programs and applications should be working in the same way as they were before.We thank the Revdex.com for keeping us informed on real customer issues. Regards ***, iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
they did not try to contact me because im at my phone percent of the time and did not hear from them until I wrote to the Revdex.comat that time they only offerd a partial refund and did not specify how muchthe couple times I did use them my problem was not resolved (VERY HARD TO UNDERSTAND)last time I tried to call (two days) I got no answer
I asked for someone who spoke better english but they would not accomodate mebottom line is its very hard to do buisness if you cant communicatei am not satisfied with any aspect of I yogi and want my full refund returned
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have lost confidence in the accuracy and honesty of this company to fix my computer because twice they have misdirected me to expensive repairs my computer did not needI have had my computer fixed locally without problem
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Thank you for notifying us of this complaintWith regards to this case we tried contacting *** *** via phone however we were not able to reach himWe would like to request him to let us know an appropriate time and a contact no when he can be reached in order to discuss this
at length.ThanksRegards***, iYogi

Dear Revdex.com,
If the customer is not able to reach us over the phone, he can drop us an email on *** and our representatives will call him back and address the refund issue
We will be awaiting the customer's email
Thanks
Regards
iYogi

Dear Revdex.com,
Thank you for the notificationThe money has been wired into the customer's accountIt's going to get transferred in the next week or soThe thing to be noted here that is that the refund money will get transferred in parts, so will request the customer to stay patient and wait for
all the transactions to take place and then respond
Thanks
Regards
*** ***

Dear Revdex.com,
Thank you for notifying us of this complaintFirstly, we would like to apologize to *** for any incovenience caused to herSecondly we would like to inform you that *** had called our Customer Service No yesterday and spoke with a representativeWe have respected her decision on
the cancellation of services and processed a complete refund of the amount she had paid usThe refund details were provided to her over the phone and we have also emailed the same to her email address as well
Thank You
Regards
*** ***

Dear ***,
Thank you for notifying us about the customer’s complaint (Complaint ID ***)We are sorry to hear about the unsatisfactory experience of *** ***As we couldn’t resolve the technical issues on customer’s computer, we have refunded the
complete
subscription amount that *** *** paid us i.e$
It took longer than the general refund time of 5-business days as this was a 3rd party refundThe amount would reflect in the customer’s card/account statement in the next 3-business days
As the customer’s concern has been taken care, we request you for the closure of this case
Regards,
Customer Service Team
iYogi