iYogi, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 On 08/**/14, As I WAS INSTRUCTED TO DO BY IYOGI on 08/**/14, I cancelled the legal proceedings with [redacted].  The reference number that I received from [redacted] is [redacted].  I gave this number to a representative from IYOGI on 08/**/14 as well.  I've called IYOGI on numerous occasions and they are WELL AWARE that the legal proceedings have been cancelled.  [redacted] also assisted me in 2 phone calls. Both times we were told that IYOGI'S "management team" is investigating.  We were promised a resolution within 24 hr on both phones calls. [redacted] also reached out to their Merchant Services on 2 separate occasions to confirm that all proper notification has been submitted.  
 I am not sure exactly what else IYOGI needs to refund the money..... All they've have told me is that it takes time.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseMy credit card was charged over $600.00 last October 2015 and I have yet to see the products.  I have spoken with a representative from the business who stated that my credit card charge would be refunded and it never was.  It even took them a while to respond to the Revdex.com. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
We again request the customer to call us at [redacted] or send us an email on [redacted] and this issue will be taken care of.
Thanks and Regards
iYogi

Dear [redacted],
Thank you for keeping us notified about the customer’s complaint. This is in regards to the Revdex.com complaint #[redacted] was charged $199.99 as the renewal of subscription on [redacted] August 2014. We always send an e-mail informing the customer about the renewal...

of the subscription before the charge is deducted. The email also has an opt out option for cancelling the renewal activity which is scheduled for a future date.
As after the charge was deducted, [redacted] has disputed the charge on [redacted] August 2014, which is still under review by the bank or concerned authority. It generally takes 75 days for a dispute to be settled and until then we don’t have the amount with us, nor the option to process any refunds.
We request [redacted] to wait for the dispute to be settled, post which we would be able to take appropriate action as per the company’s policies.
Regards,
Customer Service Team
iYogi

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   We apologize for the delayed response. As per the last conversation with [redacted], he confirmed that he has received the refund for $198.99 that was promised to him. We would request you to close this complaint.    We appreciate for your patience and cooperation.   Regards, Active Response Team Iyogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I am satisfied with the response but for future suggestion please have iYogi employees aware that they cannot represent another company if they are truly not associated with them.  Too many scams going on that anything could have happened and I probably would have fell for the extreme charges to fix my computer if I wasn't so skeptical.
Sincerely,
[redacted]

Dear [redacted],   We sincerely apologize for the inconvenience caused to [redacted]. We will contact [redacted] at earliest and connect him to a technician. We thank you for your patience and cooperation.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had been promised payment 3 times previously and payment was never received. They (iyogi) have not made an effort to contact me.  I have since tried talking with them twice on the [redacted] of Feb 2016 and was hung up on once and disconnected the second time.  I will not consider this settled until I have payment in my possession!  [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I did receive a check for $79.99 however, that was a refund for a software program, for which I was billed for on 8/**/2014 that did not function to my satisfaction. I am requesting a refund of $200.00 which was a subscription charge also generated on 8/**/2014 - these are two seperate charges - The subscription did not fulfill my needs and was not satisfactory. Therefore I am and have been requesting a refund of the subscription charge since October 2015.Sincerely,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 [redacted]

Dear Revdex.com,Thank you for notifying us of this complaint. With regards to this case we would first of all like to apologize for any inconvenience caused to the customer. Secondly we would like to have a word with the customer regarding this whole incident. Our concerned supervisor would like to get in...

touch with [redacted] and then investigate, action the case accordingly from our end. We would request her to let us know an appropriate date and time when she can be contacted in order to get the needful done.ThanksRegards[redacted], iYogi

Hi,
The customer will receive the refund in the coming few business days.
Thanks
Regards
iYogi

Dear [redacted],   We would like to inform you that with the contact number and the email address share by the consumer we were not able to trace the consumer’s account with iYogi. We would request the consumer to share the iYogi account details or the contact details that would have...

been shared with iYogi when the consumer’s iYogi account was created. We are willing to add the consumer’s account (once traced) to the Do-Not-Call list with iYogi.   We are sorry to hear about the incident reported by the consumer as this is not the type of service we strive to deliver. The people calling the consumer are probably among the group trying to impersonate iYogi as we have received several other complaints with similar incidents.   Regards Active Response Team iYogi

Dear [redacted],
Thank you for keeping us notified about the customer’s complaint (Revdex.com Complaint # [redacted]). We apologize for the inconvenience caused, however the dispute filed by [redacted] is not yet closed. As [redacted] had a word with our Customer Service Team
Lead...

on [redacted] Sep 2014, our Finance Team would not be able to take any action unless the dispute is closed. We request [redacted] to wait for the time required to close this case and we would refund the renewal charge at the earliest possible.
We would inform the customer once the refund is processed.
Regards,
Customer Service Team
iYogi

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   We have contacted [redacted] and as per our discussion we are processing the refund for the Microsoft Office **16 Home & Business ($288.99). It generally takes 7-10 business days for the...

refund amount to reflect in the card statement. We request [redacted] to confirm once she receives the refund.  Regards, Active Response Team iYogi

Dear [redacted],   We would like to apologize to [redacted] for the inconvenience caused. We were able to see a charge of $149.99 for an extra subscription on 02/**/2016, however this charge was authorized by [redacted]. As per the refund request, we have initiated the refund for...

this charge and the consumer will receive the refund back to the same card through which it was deducted in the next 7-10 business days.   We thank you for your patience and cooperation.     Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and while I accept that the company will not refund the monies for coverage I have no use for, how about they remove their logo from my computer.  They put it on there, so they can remove it.  That will be at least a small degree of satisfaction.  Thank you.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was working for a client. His name is [redacted]. I was using my laptop to fix his Linksys Wi-Fi extender. The problem is their programs are on my laptop and are acting like malware. My laptop is running VERY slow and I am afraid iyogi is accessing my usage. When I called their tech support they said they could not do anything without a case number. I was never given a case number. Why are they not willing to check my computer for THEIR software. How can it be legal for them to install what they want without my permission? How can I ever be sure their programs are not in my laptop? How is this a good business practice for any company?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We still haven’t been able to collect the check details. We request for some more time on this. We will share the information at the earliest.   Regards Active Response Team iYogi

Hi [redacted],
Thank you for notifying us about the customer’s concern. We have tried several times to contact [redacted] in order to discuss the case however couldn’t reach her. As we are unable to locate the charge mentioned by the customer, we request her to...

send us the bank statement that for that charge and we would investigate further.
Also, as we have not been able to establish any contact with the customer we request her to share an alternate number to reach her.
Regards,
Customer Services
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not yet received my refund. IYogi indicated that they will refund my money and requested my name and address in order to mail my refund to me.  That information is: [redacted].I am expecting a refund in the amount of $313.99.  That includes $187.99 for my order of Microsoft Office 2013 that was never received.  It also includes $126.00 for the time remaining on my service contract.  I paid $179.99 for a 5 year contract and still had 3 1/2 years remaining.  (In my original submission, I thought it was a 4 year contract.  I found my original paperwork and learned that it was 5 years.) As soon as I receive the check and it has cleared my bank, the issue will be resolved.  Thanks.   
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]