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iYogi, Inc.

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Reviews iYogi, Inc.

iYogi, Inc. Reviews (615)

Review: On 9-**-2013 I contacted Norton Virus Protection to inform them that my Protector was not working. A tech support person came and asked if I wanted better protection. In the end I found out I was not longer connected to Norton but rather a company called IYOGI of which I paid $139.99. Two days later my computer started acting up so I contacted Customer Support so supposedly fixed the issue. As time went on my computer began doing strange things like shutting down for no reason. A month later IYOGI told me it was not their issue and I had not paid for live support. Contacting them again at the beginning of November they told me they had fixed the issue. Our business computer started doing strange things worse such as dropping programs I was working on and popping up all kinds of Ads saying we were infected with virus's. I finally contacted Stop Sign and did a scan. Here is a copy of the virus scan they did.

Full Virus Scan Details:

Adware.Adpeak (fs): Virus

c:\users\kiwistyle\appdata\local\getsavin\ie\getsavin_1373756341.dll._eac_qt_ is Quarantined.

Click run software (v): Virus

c:\users\kiwistyle\downloads\downloadmanagersetup.exe._eac_qt_ is Quarantined.

DomaIQ (fs): Virus

c:\users\kiwistyle\downloads\java7(1).exe._eac_qt_ is Quarantined.

c:\users\kiwistyle\downloads\flashplayer_v.[redacted].exe._eac_qt_ is Quarantined.

c:\users\kiwistyle\downloads\java7.exe._eac_qt_ is Quarantined.

Trojan.Win32.CasOnline.l (v): Virus

c:\$recycle.bin\s-[redacted]\$r53r0r4.exe is Cured.

Trojan.Win32.Generic!BT: Virus

c:\users\kiwistyle\downloads\mozilla firefox setup.exe._eac_qt_ is Quarantined.

c:\users\kiwistyle\appdata\local\temp\hnuasqg8.exe.part is Cured.

c:\users\kiwistyle\downloads\updater_setup.exe._eac_qt_ is Quarantined.

Trojan.Win32.Kryptik.blxe (v): Virus

c:\users\kiwistyle\downloads\updater_setup(1).exe._eac_qt_ is Quarantined.

I uninstalled the entire IYOGI system and installed the Stop Sign. I contacted IYOGI today for the return of my money and they said it was over 60 days and it they would not return any of my $139.00 for my 3 year service. I told the gal that they had assured me they had fixed the issue. I feel they kept me from cancelling the service with their continue offer of other products for better service just long enough for my 60 days to run out. I am requesting my money returned to me as I DO not want to continue with them. They say they can fix my computer but I am happy with the service I now have and no longer want to hear that if I give more money they will fix this.Desired Settlement: I want my money returned and do not want to try to talk to them again as they just want to sell me more stuff or try to convince me they can fix my computer.

Business

Response:

Dear Revdex.com,

The last two times I needed to contact iYogi, Inc., I was pressured to purchase a product. Beyond this, in order to get my issue resolved, I needed to be bumped to a higher level-on both occasions. This takes considerable time and it is very difficult to understand the technicians.

If this is not enough, before the contact is terminated, the technician is putting pressure on to give a good evaluation.

On the previous occasion there was an evaluation from available and I took considerable time to give suggestions and my opinion. When I tried to submit the form I get "error message 403." I repeat the process and the same message appears. My decision to get involved with iYogi, Inc. is not one of which I am proud.

Review: Iyogi security is messing up my computer I had to replace my mother board, get rid of there antviurus, it was causing problem with my computer an the same thing is going on now. Every since I bought this this security for $200 is not worth the money. I had to pay 150 for a motherboard cause this security suite was making my computer run load. I can't deal with this security company when you google them you see all the complaints similar like yours. Why should they be able to do that to people, an futher more than in india, there security is not compatiable with united states computers I would like to care them to court.Desired Settlement: I want my full money back so I can go to [redacted] a trusted security.

Business

Response:

Dear [redacted],

Thank you for notifying us again of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With Reference to the complaint ID [redacted], we have initiated and processed the refund of the amount that the customer had paid us. We expect the money to get credited into the same account through which she paid in the next 5-7 business days. It’s unfortunate to lose a customer and we would like to sincerely apologize to [redacted] for the inconvenience caused to her.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

iYogi

Hi I was happy with the tech support provided for partially resolving my [redacted] printer problem. The disappointment in the service set in when I was adamantly told that I had a corruption on my computer and that my [redacted] protection was not adequate and that is why I was not able to print and for a mere 140.00 all of my issues would be resolved. due to a previous bad experience w/ another on line tech support company I decided to consult my local tech support guy and he told me my problem is due to running out of color ink and that doesn't make the printer happy and within approx.3 minutes with remote access he helped me understand and confirmed that my [redacted] protection is in fact still working. And, I felt the iYogi guy even stepped over the line of good business practice by raising his voice and tried to convince me to sign up for this service. I just felt this guy needs more training so that iyogi doesn't loose the good reputation they have.

Review: I purchased a year subscription for computer maintance. Recently. I just discovered that my anti-virus was not on my computer. I mean, it would not scan or open on my desktop. I I discuss this with the Tech. He did not know why and he kept trying to load a malware software on my PC. I explained to him that was installed by an iyogi Tech. I wanted it removed and re-install the anti virus I had purchased with the PC. He could not do it. I told him it was not removed by me. Why did the other tech put that on my PC. This went back and forth. I got upset. I beleive that they took out my anti virus software, so I got in touch with [redacted] to see if I could get it re-installed by them. I got their certified Tech and he started to help me with my PC. He explained that iyogi had stopped all my window componets like window defender and more. He had to work on my PC for 2 hours to get it back to its orginial state. I called iyoga customer service and ask for a refund telling them of the state of my PC and at first they would not reply to my request. I was told No you can not have a refund. I ask them to show that to me in writing, wher it states I had a contractural aggrement stating I would not receive a refund. I was on the phone for 45 minutes ask for that in writng. They could not come up with that agreement. My anti virus was suppose to be on my PC for a lifetime. I will have to pay to get an anti virus put back on. They agreed to give me 1 month back and I had to lose 59.99 and my anti virus which will cost me 80.00/2 months x6x life of PC. I lost alot of money with this company. My resolve with this company is that they give me back my lifetime anti virus and my remaining 4 months. They are not certified Tech. They make you think that they are.Desired Settlement: That they give me money to buy back the lifetime virus that was uninstalled and my 4 months. That they do not contact me at all. This company prides itself on arbitration ,so they do not have to be held accountable for what they have done.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With Reference to the complaint ID [redacted], we have already got in touch with [redacted] regarding this case. We refunded the $110 on 2/**/13 and now we have refunded the remaining $5*.** as well. We would like to help [redacted] getting her Anti Virus program back on the computer. As she has claimed it to be a lifelong one on her computer so she must have a source (a link or a CD) which we can use in order to reinstall the software back on the computer.

We request her to check the pre requisites and give us a date and time as per her availability so that we can have an expert tech to call her and fix it.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

I HAD A virus 05/**/15 and I yogi took care of it.. I also signed up for tech genie for 3 years and was best thing I ever did to protect my pc... they are very patient and FOR SURE, know what they are doing and as they go along fixing the problems, they also teach you.. they are by far the best pc support team I have ever encountered...tks [redacted]

Review: I experienced a mechanical problem with my HP all-in-one printer, for which I went online for HP support. I ended up (and am still not sure how) on the iYogi.com website. I was told emphatically that the problem was NOT mechanical (document feeder issue), but resided in the computer's program that it was communicating to the printer. To get coverage for my computer for one year, they offered me a service plan, for which the rep told me to "just hit the 'submit' button" rather than read it. (I refused to do this before reading it, and copied and pasted parts of their Terms and Conditions onto my desktop). After several hours on the phone, their remote control of my computer, and my acceptance of a plan, I later discovered that they had not repaired the precipitating problem, and I called them back. I was told I would be called back in 30 minutes by someone who would rectify the problem. I never received the call until 2 days later. During the course of my contact with iYogi this second time when I had complained of the insufficient solution, I found that I could not understand the rep's accent. He began to type what he was saying onto a desktop text notepad, to which I typed back. When I tried to copy it to save it, he erased the screen. I "undid" the erase, and he re-erased it and changed the screen. I believe I expressed at this time that I felt like I was being scammed. I was ultimately later connected to a third party who told me I had in fact been scammed, but that they could fix the problem. I immediately declined this, and called my credit card company for a chargeback. Because it was the weekend, I was instructed to call back on Monday for the chargeback request; however, in the meantime, the iYogi charges disappeared from my temporary authorizations both for the current as well as the previous month. I assumed iYogi had been the ones who had voided the charge. However, a few days later I found the charge embedded as a finalized transaction AND DATED TO THE PREVIOUS MONTH'S STATEMENT prior (9/**/14) to when the "service" had been (supposedly) provided by them (10/*/14-10/*/14). My credit card company has reversed the charge for the virus protection that I had not ordered / requested, but placed the majority of the charge ($179.99) in dispute. During this period, I learned that iYogi had called me 3 times (found their number in my "recent calls" list on my machine), but no message had ever been left. I have since not heard from them.

Post Script: I ultimately fixed the original problem myself--it WAS a mechanical problem with the document feeder. It merely needed to be re-aligned in the clip.Desired Settlement: I would like my $179.99 refunded, either by check or credit card.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. With regards to this case we contacted [redacted] yesterday and then she inturn had called us back and spoke with a customer service representative. Her decision to cancel the services with us was respected and a complete refund of the amound she had paid us was processed. She was detailed about the refund procedure and the same was also emailed to her on the registered email address.

Thank You

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I requested that services be cancelled due to never being able to to speak to someone in the technical support area. At times I would be on hold for over 30 mins. On [redacted] June upon my request I received an email stating that I would receive a total refund if $622.18 with 5-7 days. I requested that it be paid into a different account to the one it was intially deducted from as that one was no longer in use. Since giving Iyogi the new account details I have made at least 10 or more calls as I have still not received the refund.

Every time I call I am asked to repeat the whole story, that either they will have to contact the finance dept, or request the same information I have previously given, or say that the refund has been processed already. They will then ask for my bank details even after saying the refund has supposedly been processed. I had to go to my bank and get the exact details they required as it is different here in Australia. I rang them personally and verbally told them all their requested information of my banking details. Told again another 7-10 days till payment. Rang again to be asked for bank details once again. Given a total run around with still no refund issued. Last week I insisted Iyogi find my bank details and they said they'd make a conference call with my bank as I refused to be given the runaround again. A customer service representative from Iyogi spoke to both myself and a representative from my bank in Australia, the [redacted] banking corporation, and once again was given all the information he required. Since then I have contacted Iyogi twice as I have still not received any money. This time , being [redacted] July I am told once again they wanted confirmation of my banks address yet on [redacted] July [redacted] from Iyogi said he was ' raising the refund' as we spoke as it had not been done.

Tonight I refused to get off the phone with [redacted] , a customer service representative till he could tell me when I would receive my money. After 1hr50mins I demanded to speak to someone else as I was again being given the runaround. I ended up speaking to a [redacted] who is now saying the problem is they needed to reconfirm the actual bank address.

It is now over 6 weeks since I originally requested and find thus unacceptableDesired Settlement: Immediately

Business

Response:

Dear Revdex.com,

Thank you for the notification. The money has been wired into the customer's account. It's going to get transferred in the next week or so. The thing to be noted here that is that the refund money will get transferred in parts, so will request the customer to stay patient and wait for all the transactions to take place and then respond.

Thanks

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received part payment of $507.25 But also had a debit of $12 taken from my account by the bank of $12 for the wire transfer fees.

I was owed AU$622.18 of which I am now owed AU$114.93 plus the $12 transfer fee leaving a total of AU$126.93

This total is not including any fees the banks may charge me again for any future wire transfers that Iyogi make.

Regards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

We have deposited (via wire transfer) an amount of USD 100.00, which is approximately AUD 110.00 as per the conversion rate mentioned

by [redacted] in her last response. As [redacted] mentioned an amount of USD 87.92, the extra USD 12.08 have been transferred so as to avoid further discrepancies.

The amount now transferred is considered as final and no other charges would be incurred by iYogi after the successful receipt of this amount by the customer. iYogi would not be responsible for any other charges deducted by the bank or any amount mentioned by the customer after this.

We would also like to highlight the fact that iYogi has now returned double the said refund amount of AUD 94.99 along with the wire

transfer charges that were charged by [redacted]’s bank. The refund of AUD 94.99 was successfully done earlier as well to the same card through which it was paid (as per iYogi’s refund policy).

We request [redacted] to send us a confirmation of receipt of the refunds via Revdex.com (in a signed scanned copy), stating that iYogi

is now not responsible for any further charges deducted by her bank. Also that iYogi is not liable for any further claims whatsoever by the customer.

Regards

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Thursday, May **, 2014, I called IYogi tech support to assist with downloading MS Office 2013 from a link my college supplied to me for a class to be taken on June ** 2014. MS Office 2013 software was only able to download 90% when it got stuck and stayed stuck for thirty minutes. The [redacted] ([redacted]) never called to say anything or even acknowledge on the screen that the software was stuck. I phoned iyogi, inc. several times only to be frustrated because no one seemed to understand what I was complaining about. I wanted to know what happened to the [redacted] that was assisting me, and no one could tell me. When I asked whom I could talk to to lodge a complaint , I was transferred from one person to another and no one would tell me who I needed to talk to in reference to filing a complaint.

Business

Response:

Dear Revdex.com,

Thanks for notifying of this case. With regards to this , we got in touch with the customer and have assigned her a tech who is currently helping her in fixing the ongoing computer problem. We do apologize for the inconvenience caused to her though.

Thanks You

Regards

Review: Someone is using my account with IYogi, I have called on several occasions and told them about this. It is a scam I am sure. I received 10 calls from them yesterday, the number they call from is ###-###-####. They are harassing calls and very disturbing. They have called my home at least 50 times in the month of May 2014. I have tried to close this account and each time they won't allow it. I need help so I can cancel the service, that I paid for two years ($499.99) the contract will be up in Dec 2014. They can refund what might be left, but if they just stop calling and harassing me I would be happy and take the loss. I do not want to continue this service, it has been a terrible experience since I signed up for it. This has been going on since January 2014 with the calls, and not allowing me to cancel and close this account. I would like to know what I can do to discontinue this service and stop receiving these calls. Twice now I have changed my secret question and somehow they get the information time and time again.Desired Settlement: They refund what is left on my contract and close the account, stop contacting me for any reason. I just want to be rid of any contact with this company.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. As far as someone trying to misrepresent the customer is concerned , we have already taken a note of that and are not entertaining any requests from anyone pretending to be her husband. There is a security question and the personal details section which needs to be verified before we proceed on helping any customer who calls us. We do apologize though for any inconvenience caused by the calls from our end. We have added the customer's details to our DNC list which will ensure that no more calls are dialed to the customer's no from here. We have also sent her an email confirming the same.

Thanks

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want the complaint resolved by closing this account and no more contact (which was addressed) I want written confirmation that the account is closed an no longer exists. I want Iyogi to close my account and possibly refund what is left on my contract. If they do not refund me, that is ok just as long as the account gets closed. Thank you so much.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

The check has been dispatched from here and we can confirm that the account has been cancelled and no more emails will be sent to this customer. No contact whatsoever will be carried out to this customer from here. This is where we close this complaint. Thank you.

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Without my authorization this company charged my debit card $249.99. On contacting this company they did not credit my account as I had asked and instead said the it would take up to ten days.Desired Settlement: To credit my card asap. They took money, now they need to repay now. Not later

Business

Response:

Dear [redacted],

The refund for the said amount has already been processed. We got it checked. It takes about a week for the money to get credited. Request the customer the get it checked with his bank.

Thanks

Regards

Review: I contacted [redacted] for a router issue for our laptops and smart TV. They transferred me to iyogi for a router upgrade. They charged me $119.00 on Sat 11/**/13. They accessed my router via internet and did the upgrade. We were unable to access our smart TV to go on [redacted] and other internet access. We have not been able to access the internet on our TV. I have tried numerous times to contact iyogi with no response. The number they have listed keeps you on hold with no answer. I did ask [redacted] for an [redacted] speaking person. He stated that he was speaking [redacted]. I was having a hard time understanding him and he was having a hard time understanding me. He refused to get an [redacted] speaking person. I then asked to speak to his supervisor. He never got his supervisor either. The number I called was ###-###-####.Desired Settlement: I would like a refund of the $119.99

Business

Response:

Dear Dispute Resolution Services,

Review: I no longer use iYogi services. Yet they constantly call my home from about 8am until 9pm. I have told them daily that I do not wish to be bothered by them anymore and to remove me from any list for contact. The person on the phone is often pushy and will hang up when I begin to tell them that I want to be left alone and the reason why. They do not connect me with a supervisor and since no one can seem to understand the meaning of "Leave me alone" I don't even want to talk to a supervisor. I just want them to stop contacting me before I have to speak with my attorney. It is a simple request which I have made multiple times over the last 6 months. I do not want them to contact me via phone, e-mail or postal mail. I have told them repeatedly that I would contact them if I needed service or something else however they appear incapable of grasping this concept.Desired Settlement: I would like them to leave me alone. My contract with them expired as of Feb. **, 2015. I do not wish to have any further service from iYogi. I do not want them to bill anything to my credit card that was used for my contract with them. If anything new has been billed in the last month it should be credited back as I have not authorized iYogi to bill anything to any of my credit cards since my initial purchase from them 3 yrs. ago. I did not approve any automatic charges for anything ongoing.

Business

Response:

Dear [redacted],Thanks for the complaint notification. We would like to sincerely apologize to [redacted] for the inconvenience caused to him. This is not the type or level of service we intend to deliver. We assure him that this will be looked into and we will action upon it as per the investigation reports. We have gone ahead and added the customer's phone no to our DNC (Do Not Call) list which will ensure that no more phone calls are dialed out. We will send him an email detailing about the course of action taken.We thank the Revdex.com for keeping us informed on real customer issues.Regards[redacted], iYogi

Review: Called Apple Support for a simple question regarding FaceTime. Was transferred to tech support, [redacted], (in India), thinking it was still Apple. After explaining our problem the tech said he needed to access our phone through our computer. Did all the connections. Tech said both iPhone and iMac was running extremely slow (iPhone5 approx. 8 mo old. 27" iMac desktop approx. 15 mo old.) Tech asked if we have ever optimized. Said no. Asked tech to teach me how to optimized. He assured me there was no need to learn because this support will do it for us. After showing me a really scary screen with crying eyes he indicated I had apprx. 650,000 bad files needing to be cleaned up. Assured me it could be done but needed tech 2 support to do it. Transferred me, but instead of tech 2 a sales person, [redacted] ([redacted] speaking again), came on the phone telling me I would have to purchase a contract to accomplish the optimizing. I thought I was still in with Apple Support and now I find out that I'm talking with iYogi Technical Support. At this time, I'm still confident in Apple and believed whoever they choose for supporting their wonderful products would be good. Surprised in the packages given and in the high pressure sale tactics. $499.99 for 2 years covering all the products in my home and my children's homes covered (verified that two times.) Or $799.99 for 3 years. Again,verified that all my technical products (computers, phones, printers, etc.) would be covered. I have an iMac desktop, iPad mini, iPhone5, iBookPro, and and Windows PC (all given to us by our children). Was told PC was covered too. All concerns covered..maybe not such a bad deal? All talk was directed to computers, and FaceTime wasn't even address until the end when I asked again. Told salesperson that I am on a limited income and couldn't afford much. No lesser program was presented. Because I am old and not techy, I felt pressured to purchase the $499.99. After purchase transferred to tech 2 ,[redacted] ([redacted] again). Now she tried to sell me an optimizing app. for approx. $90-$100. I believed I had just purchased their optimizing support and declined this App. Sales pressure was great and I kept begging her to accept my decline. Said I couldn't possibly afford any more. She went into the Mac which was still connect to the phone and completed the optimizing, but only after a ridiculous amount of sales pressure and I'm starting to get frustrated. Asked to have my Windows PC optimized. Was transferred to Windows tech, Harshi. Again was an [redacted] speaking lady. They were all hard to understand, spoke very rapidly and wouldn't stop trying to pressure even when asked to "Please don't asked me again." Tech for PC tried to sell me optimizing app for PC. I said, "NO." She tried selling me an anti-virus program. Said repeatedly, "No, no, no." SHE CONTINUED PERSISTING. I CONTINUED SAYING NO. My PC was approx. 5 years old and I had never picked-up a virus. Finally she optimized my PC. After the two were completed, I checked my email to view my contract with iYogi. I was only give support for 3 items. Called iYogi and explained that I was told I would get support for all my products and my family's also. They finally agreed to include all 5 of my items but said my family wasn't included. I start getting really concerned with what I had just purchased. Asked customer service lady to send me another invoice stating what I would get. Never received it. Beginning to believe I made a big mistake. Went to bed and couldn't sleep. Now really believed I had made a mistake in using iYogi. After mid-night called customer service back and asked to cancel the program. High pressure again to continue. I kept saying "Please, Please, Please, just cancel the program. Finally, myself totally exhausted after all the sales pressure, she cancelled the program, but said she could only give me back $320 and would charge me $!80 for the service already provided. I felt that was fair because I had used their service. Felt much better. Woke up next morning and went to use my PC. Opened the internet to do research and within a minute a Law of Loyalty to the People page took over my computer. At first didn't know what it was. I had never experienced a virus before. Went to my iPad and looked up Lay of Loyalty finding it to be a bad virus. NOW HERE IS WHEN I BECOME VERY, VERY UPSET AND I BELIEVE I HAVE BEEN SCAMMED BY iYogi Technical Support. When not accepting the techs sales pitches, I felt they weren't very happy about it. Now, I have a virus in my PC and I can't function at all with it. How am I not to believe that when the tech who was optimizing my PC as she was going all over the place didn't do something to it allowing a virus to infect it. After all, she didn't know that I was going to cancel the program and now I would have to call them back to clear up the virus which of course should make be fearful that it would happen again and now I would be compelled to purchase their anti-virus program. How clever of them. I have no doubt that she compromised my system in some way. Sent off an email to iYogi explaining my new discovery and asked for a full refund of $499.99. Felt they had not been honorable. Received reply back stating they had received my request and would get back with me within 12-24 hours. That was 3 days ago and still haven't heard back. Sent an email to them each day. Finally, today called them at the customer service ####-###-####. Spoke with a Hush in India. Asked for a US contact but wasn't given one. Assured by Hush that they are the best in the world and take care of all the customers. Told him my problem. He verified the refund of $320.00. Told him I wanted full refund because now I have to pay someone else to clean up the virus. Hush said there wasn't any thing to be done because I wasn't a customer now. Asked if they could go in and clean this virus up. He said no. He assured me that their techs were the best in the world and wouldn't do anything to deliberately ruin a system. I said you mean your techs are 100% error free. He said 1 out of 100 may make a mistake. I wonder how many calls they get a day? Told him I was going to report him to the Revdex.com and to Apple. He went and talked with his supervisor. Came back on and said he could give me a 1 years anti-virus program free. I asked him if they would clean the virus off my PC. He went off line for a few minutes and when he came back on he said that they can't do anything for me because I am not a customer any longer. I said back to him, "you say you are the best in the world, and one minute you tell me you will help me, and the next you say you can't." I ended hanging up. PS: Haven't had any noticeable problems with the iMac, yet?, but it also doesn't seem to run any faster. Was it really infected like they said?Desired Settlement: I would have had no ill feelings if my PC which iYogi was suppose to only optimize was working correctly. If I had ever had any virus problems previously to their working on it, I wouldn't be complaining now. I believe a person is due his wages for his hire. However, because I was so highly pressured to purchase their products, because they spoke so quickly and in such a hard to understand English, and because what I asked them to repeat making sure I heard it correctly and then the contract said differently, I am asking for a full refund of $499.99. I need the money so I can have someone here in the states take the virus off my computer. I am a retired woman receiving only $705 per month on SS. My husband is disabled. I am not techy and I can't remove the virus without good professional help. Please, Please, Please, help me to regain my confidence in APPLE Support once again. Oh, by the way, when I was finished I asked about my FaceTime problem...they said they refreshed it. Wow! Such a simple fix!

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. With regards to this case , the customer had already contacted our Customer Service representative for the cancellation of the services. The refund was initiated whilst she was on the call. She was detailed about the refund procedure as well. It normally takes around 5-7 business days for the money to show up in the account. We do apologize for any inconvenience caused though.

Thank you

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]. Thank you for your response. I agree that a refund of $380 was given at the time I cancelled the contract. However, I didn't know my Windows PC had been damaged until the next day when I opened the internet and a virus infected it. Please read my complete complaint and refund my full amount of $499.99. I believe my request is fair because my PC is damaged and I have to hire another source to fix it for me. As you know, professionals don't come cheap.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Thanks for notifying us of the customer's response. This remaining amount was deducted by the customer service rep off of the refund amount as a one time deduction after receiving the customer's permission. We have still gone ahead and initiated a refund of the remaining $179.99. The customer will receive the money in the next few days. We do apologize for any inconvenience caused though. In case of any refund related queries the customer can reach us on our toll free CS no [redacted]

Thank you

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Thursday August [redacted], 2013, a technician of this company worked on my computer for at least 2 & 1/2 hours, then he said he could not rectify the problems. He then said he would get another technician to contact me to set up another date and time he could work on my computer. When the 2nd technician phoned, we set up a date and time for Wednesday August [redacted], 2013. The time was set between 4p.m. and 5p.m.. The technician actually phoned at 3p.m., but I did not mind the earlier time. As it turned out this earlier time was better, considering the amount of time he worked on the computer, which was 3 & 1/2 hours. While we were still connected, everything seemed to be in working order, then as soon as he finished the remote control session, the things that I wanted him to work on, re-installing Scrabble, Bejeweled 3, Bejeweled 2 Deluxe were not working properly once again. When I phoned back the next day to let then know that the computer was not working properly once again I was bombarded with a whole lot of sales pitches, saying I need I and that and at outrageous prices. I told the individual several times I did not want to hear anything, all I wanted was them to fix the computer according to the agreement. He continued his sales pitch and by this time I was totally aggravated, at which time I informed him that I was going to file a complaint with the Revdex.com, also was thinking of filing a small claims court action for a total refund and monies for all the aggravation I have put up with since May [redacted] 2011. I also told him that I was going to write to our local newspaper to alert others of their shabby business practices. I have not acted on the later two at this point, but if I do not get total satisfaction through this avenue, I will seriously consider the other actions I have mentioned. Then, the next day a woman from this company phoned and told me that if I did that I would be ruining their reputation. I told her I did not care as I have had my fill with the previously mention shabby business practices. That is where it stands at the moment. She did say that she would red flag my file, so that there would not be any further sales pitches in the future, now whether this is the actual reason she is red flagging it, time will only tell.Desired Settlement: I will except nothing less than a total refund including taxes etc. that were involved at the contracts conception. Since I have been tolerating their shabby business practices and not complete satisfaction for the service that they provide for some 16 months, I feel some compensation should be forth coming. I will except nothing less than my original investment plus that amount once again. I feel that is the least they can do. I will promise not to go ahead with the other actions I mentioned earlier.

Business

Response:

Dear Revdex.com,

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Description: COMPUTERS SOFTWARE & SERVICES

Address: 291 Broadway Rm 803, New York, New York, United States, 10007-1926

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