iYogi, Inc.

Hi [redacted],
We had a word with [redacted] who wished to get the refund for the subscription. As per his request we have processed the complete refund for the amount paid by him. Also notified  him that it may take 5-7 business days for the amount to reflect in his card statement. 
Regards,
Active Response Team
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me and the matter has been resolved. Yet I am still concerned it took this drastic step to resolve my issue.  It seems to me if this company was sincere about not installing malicious software they could have resolved my problem on my first call to their tech help line. A less motivated individual might have agreed to the $179.99 fee. I would not recommend this company to anyone,
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not contacted me.  A hacker did contact me in their name and almost stole $500.00 via a [redacted] transfer.No one legitimate has contacted me. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We apologize for the delay in refund and are investigating this incident. We will inform the consumer about the eligible partial refund amount before it is processed. We request you for 5-7 business days to resolve this concern.   Regards Active Response...

Team iYogi

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   This is with regards to the complaint filed by [redacted]. We sincerely apologize for the delayed response. We would like to inform him that we have processed the refund for [redacted] ($187.99) via check no. [redacted].   We would request [redacted] to please confirm if he has received the check.   We appreciate for your patience and cooperation.   Regards, Active Response Team Iyogi

Dear [redacted],We thank you for keeping us notified about customer complaints. We would like to bring this to your attention that we have not called [redacted]. It seems that she has been approached by someone trying to defame iYogi's name. We would also like to inform you that we...

do not call any of our customers to give them refund unless its the customer's request. As you are aware that in order to process a refund, no software needs to be downloaded nor customer's computer access is required. So this was clearly someone trying to gain [redacted] computer' access. We request [redacted] not to provide access to anyone on such terms nor entertain any such calls claiming to be from iYogi. If required she can directly call at our Customer Service Toll-Free-Number (###-###-####) to get in touch with us. Furthermore, as per the request by [redacted], we have added her iYogi account to our Do Not Call list and she will not be receiving any calls from us.RegardsActive Response TeamiYogi

Dear Revdex.com,
We have had no contact with this customer post making this complaint. We would like to have one of our senior level management members call the customer and talk everything through and resolve it in the best possible manner. We are here to help.
Thanks
Regards
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The company has repeatedly said the same when I talked with them starting in January of this year. I did not receive what I had ordered in November 2015. I will not be satisfied until I get the refund, supposedly in 5-7 days. I don't believe them at all.  I have lost complete trust wi this business. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thanks for the complaint notification. With regards to this case the customer had contacted our Customer Service department yesterday and spoke with a representative. After a lengthy discussion the customer agreed to subscribe for a free six months Technical Support on his computer...

along with getting a disc. The customer can contact us at [redacted] in case he needs any further information on the same.We thank you for keeping us informed on real customer issues through the Revdex.com.Regards[redacted], iYogi

To Dispute Resolution Services,   We have forwarded the check details to the team concerned. The consumer will receive the check soon.     Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Despite what the company said, I was NOT informed that they are third-party. Their number is listed as a "Dell Support" number and I believe that gave me the expectation that I would receive appropriate service for my Dell laptop. The tech had permission to work on my computer because I thought he was legitimate. He was not, as evidenced by the fact that he spent 40 minutes "searching" my computer and then tried to sell me software and ended the call when I declined. He ended the call without returning my settings to normal and I had to take the laptop into a technician to be cleaned. If iYogi thinks I am letting their people anywhere near my computer again, they have to be kidding. I learned my lesson and all I want is compensation for the $30 I paid to have the computer fixed. I will accept the loss of work time as part of a valuable lesson learned, but not the actual expense of solving a problem their tech created.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I cannot contact them, either by internet, or phone.  The message is the same: "We are currently experiencing difficulties. Please call back."  That is a very close paraphrase of their message.
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
As stated the refund formalities have already been inititiated. The money should get credited into the customer's account in the next few business days. 
Thanks
Regards
iYogi

Dear [redacted],Thanks for the notification. We can confirm that the customer won't receive anymore phone calls or emails from iYogi. We don't know who else is calling this customer. We DO NOT share our customer details with anyone. The customer's details have been added to the DNC (DO NOT CALL)...

list.ThanksRegardsARTiYogi

Dear Revdex.com,Thank you for notifying of this complaint. With regards to this case we would first of all like to apologize to [redacted] for any inconvenience caused. We are always ready to hear a feedback and then action upon it. We would like to discuss this case with him and then st[redacted] the...

investigation process. We are currently not able to locate any customer account for [redacted]. We tried searching for him using the name, ph no and the email address however we were not able to pull up anything regarding him. We request [redacted] to call us at our Toll free Customer Service no [redacted] and ask for a supervisor.We will be awaiting his call.Thank YouRegardsiYogi

To Dispute Resolution Team,We apologize for the inconvenience caused to [redacted]. Due to some technical issues the refund didn’t go through directly to
the card/account. We have been trying to contact [redacted] for the past two
weeks however couldn’t reach her. We request [redacted] to...

share the physical
address and the name on the check so that we can send her a check for this
refund amount. She can send an email to [redacted] with the details.RegardsActive Response
TeamiYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the third time by phone, and the first time by forwarded E-mail  that an iYogi representative has said a check will be sent or that a check is in the mail.  I believe this case should remain open until the check has been received.Thank you for your involvement in this matter.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We thank [redacted] for sharing the iYogi account details. We would like to bring to your attention that the renewal was done after sending [redacted] a prior email informing himof the charge that was about to be made on a certain date and he had the option to opt-out from the automatic renewal by clicking on a link. The dispute is still under review by [redacted] bank. As you are aware the dispute has been filed by the [redacted] and the ruling for the dispute will be provided by the bank at their discretion. Once the bank rules on the dispute the amount will be released either to the complainant or iYogi.  Revdex.com and [redacted] will have our full cooperation in order to resolve this concern.We thank you for your cooperation and patience.RegardsActive Response TeamiYogi

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]