iYogi, Inc.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not contacted me.  A hacker did contact me in their name and almost stole $500.00 via a [redacted] transfer.No one legitimate has contacted me. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me and the matter has been resolved. Yet I am still concerned it took this drastic step to resolve my issue.  It seems to me if this company was sincere about not installing malicious software they could have resolved my problem on my first call to their tech help line. A less motivated individual might have agreed to the $179.99 fee. I would not recommend this company to anyone,
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thanks for the complaint notification. With regards to this case the complainant states that iYogi tried to charge an unauthorized payment from his debit card.We would like to bring to your attention that we send an email notifying our customers about the auto renewal. The same...

email has an opt-out option and the auto renewal is carried forward only for the customers who do not opt-out. As we did not receive any response from the complainant so we initiated the automatic renewal charge for his existing subscription with iYogi.We at iYogi respect the customer's decision though, so if the customer doesn't want to renew his subscription and doesn't want anyone from iYogi to call him , we request him to send us the cheque details on here. We will send him a refund cheque of the amount $299.99. We will require the following details.1. The name to be mentioned on the refund cheque.2. The complete mailing address where the cheque needs to be delivered.Thank YouRegards[redacted], iYogi

Dear [redacted],   We apologize for the delay in refund and are investigating this incident. We will inform the consumer about the eligible partial refund amount before it is processed. We request you for 5-7 business days to resolve this concern.   Regards Active Response...

Team iYogi

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   This is with regards to the complaint filed by [redacted]. We sincerely apologize for the delayed response. We would like to inform him that we have processed the refund for [redacted] ($187.99) via check no. [redacted].   We would request [redacted] to please confirm if he has received the check.   We appreciate for your patience and cooperation.   Regards, Active Response Team Iyogi

Dear [redacted],Thanks for the complaint notification. With regards to this case the customer had contacted our Customer Service department yesterday and spoke with a representative. After a lengthy discussion the customer agreed to subscribe for a free six months Technical Support on his computer...

along with getting a disc. The customer can contact us at [redacted] in case he needs any further information on the same.We thank you for keeping us informed on real customer issues through the Revdex.com.Regards[redacted], iYogi

Dear Revdex.com,
We have had no contact with this customer post making this complaint. We would like to have one of our senior level management members call the customer and talk everything through and resolve it in the best possible manner. We are here to help.
Thanks
Regards
iYogi

Dear [redacted],We thank you for keeping us notified about customer complaints. We would like to bring this to your attention that we have not called [redacted]. It seems that she has been approached by someone trying to defame iYogi's name. We would also like to inform you that we...

do not call any of our customers to give them refund unless its the customer's request. As you are aware that in order to process a refund, no software needs to be downloaded nor customer's computer access is required. So this was clearly someone trying to gain [redacted] computer' access. We request [redacted] not to provide access to anyone on such terms nor entertain any such calls claiming to be from iYogi. If required she can directly call at our Customer Service Toll-Free-Number (###-###-####) to get in touch with us. Furthermore, as per the request by [redacted], we have added her iYogi account to our Do Not Call list and she will not be receiving any calls from us.RegardsActive Response TeamiYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Despite what the company said, I was NOT informed that they are third-party. Their number is listed as a "Dell Support" number and I believe that gave me the expectation that I would receive appropriate service for my Dell laptop. The tech had permission to work on my computer because I thought he was legitimate. He was not, as evidenced by the fact that he spent 40 minutes "searching" my computer and then tried to sell me software and ended the call when I declined. He ended the call without returning my settings to normal and I had to take the laptop into a technician to be cleaned. If iYogi thinks I am letting their people anywhere near my computer again, they have to be kidding. I learned my lesson and all I want is compensation for the $30 I paid to have the computer fixed. I will accept the loss of work time as part of a valuable lesson learned, but not the actual expense of solving a problem their tech created.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The company has repeatedly said the same when I talked with them starting in January of this year. I did not receive what I had ordered in November 2015. I will not be satisfied until I get the refund, supposedly in 5-7 days. I don't believe them at all.  I have lost complete trust wi this business. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Dispute Resolution Services,   We have forwarded the check details to the team concerned. The consumer will receive the check soon.     Regards Active Response Team iYogi

Dear [redacted],Thanks for the notification. We can confirm that the customer won't receive anymore phone calls or emails from iYogi. We don't know who else is calling this customer. We DO NOT share our customer details with anyone. The customer's details have been added to the DNC (DO NOT CALL)...

list.ThanksRegardsARTiYogi

Dear Revdex.com,
As stated the refund formalities have already been inititiated. The money should get credited into the customer's account in the next few business days. 
Thanks
Regards
iYogi

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I cannot contact them, either by internet, or phone.  The message is the same: "We are currently experiencing difficulties. Please call back."  That is a very close paraphrase of their message.
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Dispute Resolution Team,We apologize for the inconvenience caused to [redacted]. Due to some technical issues the refund didn’t go through directly to
the card/account. We have been trying to contact [redacted] for the past two
weeks however couldn’t reach her. We request [redacted] to...

share the physical
address and the name on the check so that we can send her a check for this
refund amount. She can send an email to [redacted] with the details.RegardsActive Response
TeamiYogi

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Dear [redacted],   We would like to apologize to [redacted] and would like to inform her that we have forwarded the refund request to the team concerned.   We request [redacted] to share the following details so that we can send a refund check.   Name On Check: __________ Address:...

________________     Regards Active Response Team iYogi

Dear Revdex.com,
Thanks for notifying us of this. To set the record straight here we have absolutely no problems in refunding the customer's money. It's her money and if she doesn't like the services she gets it back. However instead of calling us and asking for a refund, she at first called her bank...

and disputed the charge, so now the whole payment lies in a suspended state which is what happens when anyone disputes a charge with his or her bank. So now it doesn't puts us in a position to refund the money because the bank has put a hold on it. So we advise the customer to contact the bank, ask them to sort it from their end and then notify us about it. Once we get a clearance , we would be in a position to process the refund.
We have a 100% refund policy and we always adhere to it.
Thanks
iYogi

Dear Revdex.com,Thank you for notifying of this complaint. With regards to this case we would first of all like to apologize to [redacted] for any inconvenience caused. We are always ready to hear a feedback and then action upon it. We would like to discuss this case with him and then st[redacted] the...

investigation process. We are currently not able to locate any customer account for [redacted]. We tried searching for him using the name, ph no and the email address however we were not able to pull up anything regarding him. We request [redacted] to call us at our Toll free Customer Service no [redacted] and ask for a supervisor.We will be awaiting his call.Thank YouRegardsiYogi