iYogi, Inc.

Dear [redacted],
We are sorry for the inconvenience however we have the confirmation that the refund was processed by Total Defense on [redacted] Oct 2014. We would request [redacted] to check for the amount of $169.99 credited to her card after [redacted] Oct 2014. We have also sent this for further investigation.
 
Regards
Customer Service Team
iYogi

Dear [redacted],Thanks for the complaint notification. As per the details given here in the complaint , we are not able to pull up any customer account . We are sure though that there is one however under a different email ID or phone no. We request the customer to provide us with the same so that...

we can look into it and help him resolve this case.ThanksRegardsActive Response TeamiYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,Thanks for the notification. With regards to this we have gone ahead and spoken with the customer. We will be refunding the amount we have received from the customer. The customer has been detailed about the refund process.ThanksRegards[redacted], iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
they claim to have sent a refund almost two weeks ago, their response says one thing and when I call they say another thing. this is what im dealing with.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
We have not been able to get in touch with the customer over the phone. The customer can call us back on our Toll free Customer service no [redacted] in order to discuss this and get it resolved.
Thanks
Regards
[redacted]
[redacted]

Dear [redacted],   We sincerely apologize for the inconvenience. The recent change of Toll Free Numbers may have been the reason of the unsatisfactory experience. We would like to arrange a call from the Expert team for [redacted]. We request [redacted] to share the best time to reach...

during weekdays or weekend and we will arrange a call accordingly.     Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,
This case is being looked into and if there is a duplicate charge received inadvertently without the customers authorization on it, it will be credited back into his account.
Thanks
Regards
[redacted]
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,
Thank you for notifying us of this complaint again. The refund will be processed tomorrow i.e. 10/**/2014 and the customer should expect the money to get credited into the same account with which she paid in the next 5-7 working days. 
Thanks
Regards
[redacted]

Dear Revdex.com,Thank you for this notification. With regards to this complaint we have already gone ahead and refunded the amount that was charged to this customer. The money shall get credited into the customer's account in the next 5 working days. We apologize for any inconvenience...

caused.ThanksRegards[redacted], iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: There has been no attempt from Iyogi to contact me in regards to this complaint.  I dialed the phone number given on the website, it was clearly stated that the call would be recorded, they should have my phone number as well, and as of this day 12-*-14, there has been no attempt from  iyogi to contact me.  I do have an answering machine at my residence. Again  iyogi has made no attempt to contact me. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We would like to bring this to your attention that the one year annual technical service plan is bundled with a Tech Genie software. The billing for this bundled product is $149.99, however the Tech Genie software is not eligible for refund as an individual product.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
this company is a rip off. you cant understand them, they DO NOT fix the problem, read the reviews, im not the only one.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THIS IS THE EMAIL I SENT TODAY TO IYOGI CUSTOMER SERVICE.I WOULD LIKE TO KNOW IF MY PAYMENT WILL BE REFUNDED AND THE REFERENCED ASSURANCES MADE IF I CANCEL IYOGI SERVICES BEFORE CLOSING THIS CASE.I WOULD LIKE TO HAVE THE ASSURANCES AND A REFUND, IN EXCHANGE FOR RESCINDING THE IYOGI SERVICES.THANK YOU FOR YOUR CONSIDERATION.Hello iYogi Customer Service, I recently filed a complaint with the Revdex.com regarding iYogi's marketing practices. It was assigned case number [redacted]. I was advised to call or contact you if I wanted to discontinue the services I paid for. I would like to find out if I will be refunded in full the amount I paid for one year if I rescind the services at this point. Or, if I rescind the services, will iYogi keep my money? To resolve the complaint, I will agree to a full refund along with assurances that iYogi will not disconnect or otherwise interfere with my internet connection, so as not to undo the connection that was established, and, assurances that no other software interferences and or installations were made on my computer. Please let me know about the refund as soon as possible. Please consider this to be the response required within six days of receipt of iYogi's response to the complaint. I look forward to resolving this case as soon as possible. Sincerely, [redacted] [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 Hello iYogi Customer Service,

I recently filed a complaint with the Revdex.com regarding iYogi's
marketing practices. It was assigned case number 10594040. I was advised to
call or contact you if I wanted to discontinue the services I paid for.

I would like to find out if I will be refunded in full the amount I paid for one
year if I rescind the services at this point.
Or, if I rescind the services, will iYogi keep my money?

To resolve the complaint, I will agree to a full refund along with assurances
that iYogi will not disconnect or otherwise interfere with my internet
connection, so as not to undo the connection that was established, and,
assurances that no other software interferences and or installations were made
on my computer.

Please let me know about the refund as soon as possible. Please consider this
to be the response required within six days of receipt of iYogi's response to
the complaint. I look forward to resolving this case as soon as possible.
Sincerely,
Caroline J Bellis
Hello iYogi Customer Service,

I recently filed a complaint with the Revdex.com regarding iYogi's
marketing practices. It was assigned case number 10594040. I was advised to
call or contact you if I wanted to discontinue the services I paid for.

I would like to find out if I will be refunded in full the amount I paid for one
year if I rescind the services at this point.
Or, if I rescind the services, will iYogi keep my money?

To resolve the complaint, I will agree to a full refund along with assurances
that iYogi will not disconnect or otherwise interfere with my internet
connection, so as not to undo the connection that was established, and,
assurances that no other software interferences and or installations were made
on my computer.

Please let me know about the refund as soon as possible. Please consider this
to be the response required within six days of receipt of iYogi's response to
the complaint. I look forward to resolving this case as soon as possible.
Sincerely,
Caroline J Bellis

Dear [redacted],Thanks for the complaint notification. With regards to this case we were able to locate a charge after our finance team very rigorously worked on it. We contacted [redacted] via email and informed him about it. The refund for the amount has now been processed from our end....

The customer should expect to receive the money in the next 5-7 business days. We are extremely sorry for any inconvenience caused to him.We thank the Revdex.com for keeping us informed on real customer issues.Regards[redacted], iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is response to the complaint I filed with
Revdex.com.  An email was sent to me on August
**, 2014 and was given six days to respond. 
I am responding on the sixth day and my issue has not been resolved with
iYogi.
An Expressed Contract was between iYogi and I where
iYogi had offered me 24/7 complete tech support and optimization for two full
years.  I accepted their offer by paying
them the money which iYogi charged my credit card plus additional fees.  They have not provided me with service in
fixing my laptop or optimizing my computer. 
The iYogi tech support who supposed to remove all my malware and
optimized my laptop was not done and falsely told me that my malware was
removed and optimized.  The following day
my computer would freeze up when I would try to go my school website or any
website.  In other words, my laptop was non-operational.  I had no choice but to physically bring it to
a service person that specialized in computer repairs.  [redacted] (service tech) said that there was 5
large applications from iYogi installed on my computer causing it to
malfunction even further; at the same time, a huge tool bar was added onto the
desktop and numerous icons with igenni software was also installed.  I am awaiting a notarized letter from the
service tech stating in detail the work he did in fixing my laptop after iYogi
tech support damage it.  It was confirmed
by [redacted] that NO malware was removed, no cleanup, my registry was not fixed and
lastly no optimization done as promised by iYogi tech support.
When I tried calling iYogi on Monday, August [redacted],
and spoke with a tech support who did not seem like he wanted to deal with my
issue, he transferred me to another tech support person who did not speak
English very well.  I related what I
wanted done on my computer such as to optimize it further but the tech support
was not listening instead he kept telling me that he will remove my antivirus
software.  My antivirus software had
nothing to do with what I was asking.  I communicated
my dissatisfaction and yet nothing was resolved.  In conclusion,  iYogi has breached the contract because no
repairs was done or any service except installing applications on my laptop
causing it to be in a much worse state. 
I have lost all good faith in that company and would
like all the monies charged on my account to be fully refunded.  I will forward the notarized letter from [redacted]
once I receive it.
 
Sincerely,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thanks for the complaint notification. With regards to this case the complainant states that iYogi tried to charge an unauthorized payment from his debit card.We would like to bring to your attention that we send an email notifying our customers about the auto renewal. The same...

email has an opt-out option and the auto renewal is carried forward only for the customers who do not opt-out. As we did not receive any response from the complainant so we initiated the automatic renewal charge for his existing subscription with iYogi.We at iYogi respect the customer's decision though, so if the customer doesn't want to renew his subscription and doesn't want anyone from iYogi to call him , we request him to send us the cheque details on here. We will send him a refund cheque of the amount $299.99. We will require the following details.1. The name to be mentioned on the refund cheque.2. The complete mailing address where the cheque needs to be delivered.Thank YouRegards[redacted], iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]