iYogi, Inc.

Dear Revdex.com,We finally managed to contact [redacted] today and discussed this case at length with her. She was very co-operative and understanding. After a long discussion we decided to close this case amicably with her consent.ThanksRegards[redacted], iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I'd like to add, that "auto-renewal policies/programs" need to be re-evaluated as these are the reasons for many disputes.  I am thankful that this matter is just about resolved and thanks to the Revdex.com for helping to get this matter resolved.  I appreciate iYogi's immediate response to this matter and thank them for their help in getting this matter resolved.
Sincerely,
[redacted]

Dear Revdex.com,
Thanks for notifying us of this. To set the record straight here we have absolutely no problems in refunding the customer's money. It's her money and if she doesn't like the services she gets it back. However instead of calling us and asking for a refund, she at first called her bank...

and disputed the charge, so now the whole payment lies in a suspended state which is what happens when anyone disputes a charge with his or her bank. So now it doesn't puts us in a position to refund the money because the bank has put a hold on it. So we advise the customer to contact the bank, ask them to sort it from their end and then notify us about it. Once we get a clearance , we would be in a position to process the refund.
We have a 100% refund policy and we always adhere to it.
Thanks
iYogi

Dear Revdex.com,
The refund formalities have already been completed from our end. The refund is pending from the [redacted] end. they have their own policies to go about this, however we are in constant touch with them to get this processed at the earliest. Rest assured the customer will get his...

money back. We request the customer to give us a week's time.
Thanks
Regards
iYogi

Dear [redacted],   We would like to apologize to [redacted] and would like to inform her that we have forwarded the refund request to the team concerned.   We request [redacted] to share the following details so that we can send a refund check.   Name On Check: __________ Address:...

________________     Regards Active Response Team iYogi

At this time, I have been contacted directly by iYogi, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
  The company called and I asked if they were call I u in regard to my Revdex.com complaint.  They hung up on me
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We apologize for the delay in refund. We have forwarded the refund request to the team concerned and [redacted] will receive the refund in the next 7-10 business days.     Regards Active Response Team iYogi

Dear [redacted],   We would like to inform you that the check for $165.99 was sent by iYogi (Check No [redacted]). We would also like to inform you that this refund amount has been sent after a direct discussion with [redacted] agreed to this refund amount and never stated any discrepancies related to this refund amount.   We will share the refund details with you related to this amount.   Regards Active Response Team iYogi

Dear [redacted],   With regards to the complaint filed by [redacted], we have contacted [redacted] to offer technical support from our expert team. However as he wanted the refund for his active subscriptions, we have  processed the refunds which will be credited within 7-10...

Business Days.   We appreciate your patience and cooperation.   Regards Active Response Team iYogi

To Dispute Resolution Services,   In our last response, we requested the consumer to contact us via [redacted] to get support.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I do not want a check.  Just credit my Visa credit card #[redacted].  Thank you. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,Thank you for the complaint notification. With regards to this we had a word with [redacted]. We have gone ahead and respected her decision of cancelling the contract. A complete refund of the amount which was paid to us has been processed. The money shall get credited into her bank account...

in the next 5-7 business days.ThanksRegards[redacted]

Dear [redacted],   We are sorry to hear that [redacted] was not able to contact the customer service team in order to opt-out of the auto renewal of her iYogi subscription. We would like to confirm [redacted] that she will not be auto renewed for the iYogi subscription.   Regards Active...

Response Team iYogi

Dear Revdex.com,
The customer can call us anytime on our Toll Free no's [redacted] or [redacted] in regards to the computer problems and ask for an available expert tech. We will make sure that the computer problems are fixed on a permanent basis and also discuss the service related questions...

and resolve them with the customer.
Thanks
Regards
iYogi

Dear Revdex.com,Thank you for notifying us of this complaint. With regards to this we would like to apologize to [redacted] for the fact that we were not able to fix the problems on his computer. We have already gone ahead and respected his decision of the cancellation of services. The refund has...

already been processed. The charge got voided because the customer cancelled it on the very next day of him paying it. It should get credited in the next few days. We advise the customer to check his month end Credit card statement and it should reflect the refund of the complete amount paid to us.ThanksRegards[redacted], iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,
We are offereing help from our elite group of technicians. It doesn't get bigger than that and that too when the customer has already cancelled the services. I am not sure what else can we do to make amends for what happened. Again we would like to reiterate that WE DO NOT INSTALL any kind of malicious software or entries into the customer's computer. That would be jeopardizing our own business and no one is stupid enough to do that. If some settings have got changed on the computer it happened inadvertently,nothing was done on purpose and we have already apologized for that.
We want to help but we can only help if people want to get help. Request the Revdex.com to consider the above mentioned points seriously and close this case accordingly.
Thanks
iYogi

Hi [redacted],
Thank you for notifying us about the customer’s complaint. We apologize for the inconvenience and regret to lose a valuable customer.
We have not been able to contact [redacted] and refund the amount paid by her ($169.99 + $29.99 + $79.99) which will reflect in the next 5-7 business days in her card statement. We would like [redacted] to check the charges to confirm the total amount deducted.
Regards
Customer Services
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thanks for the complaint notification. We apologize to the customer for any sort of inconvenience caused to her. This is not the type of service we strive to deliver. We take feedback seriously and would like to investigate the incident reported. In the meanwhile we have...

initiated the refund of the remaining amount $149.99 which the customer had actually agreed to pay as her services were downgraded from 5 years to 1 year. The refund amount will get credited in the next 5-7 business days.We thank the Revdex.com for keeping us updated on real customer issues.Regards[redacted], iYogi