iYogi, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 During the conversation with the iyogi  representative,  We were told that if we requested a refund that the man would not be paid for the job.  During this conversation we were often over talked abd not understood because of a dialect difference.  We were told that receiving 30 dollars back along  with The 6 month tech support. This option was forced upon us, we agree but simply because of miscommunication And because there was no progress after talking over an hour.
Sincerely,
[redacted]

Dear Revdex.com,
We couldn't locate this customer's account with us. We tried searching using the name , ph no and the email id but couldn't pull up anything. We request the customer to send us his subscription details and we will look into this case and help him...

accordingly.
Thanks
Regards
iYogi

Dear Revdex.com,
The refund process has been initiated from our end and it will get completed in the next few coming days. the customer has been notified about it.
Thanks
Regards
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe service was provided over 2 years ago and the calls only began a few months back. I cannot locate an account and would ask that they simply remove the following numbers from the call list and add them to the do not call list: ###-###-#### and ###-###-####. They should be able to do this without any further information.Thank you for your assistance.Wendy W[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We thank [redacted] for sharing the additional information which we have forwarded to the team concerned. We would like to inform you that we at iYogi are not calling its customers. We have received several complaints from customers with similar incidents where customers are receiving calls from a group of people trying to impersonate iYogi. We will add the account that we are able to trace with this information to our Do-Not-Call list. If the consumer still gets similar calls then we would like to assure that these calls are not from iYogi.   Regards Active Response Team iYogi

Dear [redacted],
Thank you for keeping us notified about the customer’s complaint. We are sorry to hear about the unsatisfactory experience of [redacted] with iYogi. We take all feedback seriously as it helps in our endeavor to continually improve the level of our...

service.
Also we take strict measures to ensure that all our customers are aware that they have reached iYogi, however as the customer feels misinformed we have refunded the amount of $169.99 that [redacted] paid for the annual technical service plan. The customer has also paid $29.99 to purchase a Total Defense’ PC Tune UP for one year. We have not requested Total Defense for its cancellation.
Regards,
Customer Service Team
iYogi

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, the matter has NOT yet been fully resolved as no refund has been posted to my credit card to date (July **, 2016 - See attachment)
Sincerely,
Douglas K[redacted]

Dear [redacted],   We sincerely apologize to [redacted] for the inconvenience. We would like to arrange a call from the tech team who will assist [redacted] to resolve computer issues. We request [redacted] to share the best time to contact her over the weekdays so that the call...

can be scheduled.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
my complaint has not yet been resolved...their apology alone warrants a refund and thats what I expect...three times they worked on my computer with no repair...twice they tried to sell me an extended plan before even coming close to repairing the problem...each time they worked on my computer and after the technicians telling me it should work fine, the next day I still couldnt access the internet for ten+ minutes and the computer was still slow...I believe that this inconvenience and money spent without repair warrants a refund...the [redacted] offered to have another technician work on the computer at which point I told him that I was having someone else to the repair...thank you, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by iYogi, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I did something in error. I did not want to close the complaint. Just for info, I sent an email to the real IYOGI to let them know that I suspect someone is using their name

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have never received an e-mail from this company saying they are going to charge my account or with an option out. If they look at their records they would realize I have not used them since the first time I contacted them over a year ago thinking they were part of [redacted].  I DO NOT WANT THEIR SERVICES.  Please reverse your charge. 
?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
Just like the customer did a few days ago, we request her contact our Customer Service dept on Toll free [redacted] again and get the refund processed from them. The reps there will be more than happy to help.
Thanks
[redacted]
iYogi

Dear [redacted],   The call back timings have been shared with the team concerned. The consumer will receive a call back from the expert team.     Regards Active Response Team iYogi

Dear Revdex.com,
We are sorry for any inconvenience caused to the customer. The customer had contacted one of our Customer Service representatives and asked for a refund of the amount she paid us. The refund formalities were completed from our end and the amount will get credited into the customer's...

account in the next few days.
Thanks
Regards
CS Team
iYogi

Dear Revdex.com,
Thanks for notifying us of this complaint. With regards to this case we managed to get in touch with [redacted] and discussed it with her. We have respected her decision of cancelling the services with us. We have initiated the refund process which will constitute of a pro rated basis...

refund for the Annual Tech support and a complete refund for the Tech Genie software and the Hardware warranty. The money will get credited into the customer's account in the next 5-7 working days. Our Toll free no to call is [redacted] in case she wants to get the refund status checked.
Thanks
Regards
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I provided I yogi with my physical address to mail the payment to on 11/**/15 VIA telephone.  iYogi did call, but they called my home phone, which I cannot answer because I work full time.  The call back number theyleft was the regular customer service #, which is practically impossible to get a live person on the phone.  You immediately receive a message "[redacted]" and direct you to contact them viaiyogi.com/chat.  This is how I got in contact with Nisar A[redacted] P[redacted] on 11/**/15.  He ended up contacting me by telephone at almost 10 p.m. EST and indicated a check would be mailed to [redacted]  [redacted].   I called on 12/*/15 as I haven't received a check.  I was told the check was mailed on 12/*/15 and would take 10 business days.  I was told the check was issued by Citibank.   As of 12/**/15, I have yet to receive thecheck.  I don't know where it was mailed from; United States or out of the country.  If it was mailed in the U.S. via regular [redacted] service, I should have received it by now. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We are sorry to hear about the unsatisfactory experience of [redacted]. The refund request has been forwarded to the team concerned however the direct refund is not possible in this case hence we request [redacted] to share the following details via Revdex.com or via an email to...

[redacted] so that a refund check can be sent.   Name on Check: ___________ Address: _________________     Regards Active Response Team iYogi

Dear [redacted],Thank you for notifying us of this complaint. With regards to this we have already refunded the renewal amount the very same day it was charged. The transaction ID for the same is [redacted] We apologize to [redacted] [redacted] for any inconvenience caused.ThanksRegards[redacted]

Dear Revdex.com,
The needful has been done. [redacted] won't be receiving anymore calls from our end.
Thanks
iYogi