iYogi, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not yet received my refund. IYogi indicated that they will refund my money and requested my name and address in order to mail my refund to me.  That information is: [redacted].I am expecting a refund in the amount of $313.99.  That includes $187.99 for my order of Microsoft Office 2013 that was never received.  It also includes $126.00 for the time remaining on my service contract.  I paid $179.99 for a 5 year contract and still had 3 1/2 years remaining.  (In my original submission, I thought it was a 4 year contract.  I found my original paperwork and learned that it was 5 years.) As soon as I receive the check and it has cleared my bank, the issue will be resolved.  Thanks.   
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We still haven’t been able to collect the check details. We request for some more time on this. We will share the information at the earliest.   Regards Active Response Team iYogi

Dear Revdex.com,
The refund process has been initiated from our end and it will get completed in the next few coming days. the customer has been notified about it.
Thanks
Regards
iYogi

Dear [redacted],   We thank [redacted] for sharing the additional information which we have forwarded to the team concerned. We would like to inform you that we at iYogi are not calling its customers. We have received several complaints from customers with similar incidents where customers are receiving calls from a group of people trying to impersonate iYogi. We will add the account that we are able to trace with this information to our Do-Not-Call list. If the consumer still gets similar calls then we would like to assure that these calls are not from iYogi.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe service was provided over 2 years ago and the calls only began a few months back. I cannot locate an account and would ask that they simply remove the following numbers from the call list and add them to the do not call list: ###-###-#### and ###-###-####. They should be able to do this without any further information.Thank you for your assistance.Wendy W[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Thank you for keeping us notified about the customer’s complaint. We are sorry to hear about the unsatisfactory experience of [redacted] with iYogi. We take all feedback seriously as it helps in our endeavor to continually improve the level of our...

service.
Also we take strict measures to ensure that all our customers are aware that they have reached iYogi, however as the customer feels misinformed we have refunded the amount of $169.99 that [redacted] paid for the annual technical service plan. The customer has also paid $29.99 to purchase a Total Defense’ PC Tune UP for one year. We have not requested Total Defense for its cancellation.
Regards,
Customer Service Team
iYogi

Dear [redacted],   We sincerely apologize to [redacted] for the inconvenience. We would like to arrange a call from the tech team who will assist [redacted] to resolve computer issues. We request [redacted] to share the best time to contact her over the weekdays so that the call...

can be scheduled.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, the matter has NOT yet been fully resolved as no refund has been posted to my credit card to date (July **, 2016 - See attachment)
Sincerely,
Douglas K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
my complaint has not yet been resolved...their apology alone warrants a refund and thats what I expect...three times they worked on my computer with no repair...twice they tried to sell me an extended plan before even coming close to repairing the problem...each time they worked on my computer and after the technicians telling me it should work fine, the next day I still couldnt access the internet for ten+ minutes and the computer was still slow...I believe that this inconvenience and money spent without repair warrants a refund...the [redacted] offered to have another technician work on the computer at which point I told him that I was having someone else to the repair...thank you, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I did something in error. I did not want to close the complaint. Just for info, I sent an email to the real IYOGI to let them know that I suspect someone is using their name

Revdex.com:At this time, I have not been contacted by iYogi, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thanks for the complaint notification. As per the details given here in the complaint , we are not able to pull up any customer account . We are sure though that there is one however under a different email ID or phone no. We request the customer to provide us with the same so that...

we can look into it and help him resolve this case.ThanksRegardsActive Response TeamiYogi

Dear Revdex.com,
Just like the customer did a few days ago, we request her contact our Customer Service dept on Toll free [redacted] again and get the refund processed from them. The reps there will be more than happy to help.
Thanks
[redacted]
iYogi

Dear Revdex.com,
We are sorry for any inconvenience caused to the customer. The customer had contacted one of our Customer Service representatives and asked for a refund of the amount she paid us. The refund formalities were completed from our end and the amount will get credited into the customer's...

account in the next few days.
Thanks
Regards
CS Team
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I provided I yogi with my physical address to mail the payment to on 11/**/15 VIA telephone.  iYogi did call, but they called my home phone, which I cannot answer because I work full time.  The call back number theyleft was the regular customer service #, which is practically impossible to get a live person on the phone.  You immediately receive a message "[redacted]" and direct you to contact them viaiyogi.com/chat.  This is how I got in contact with Nisar A[redacted] P[redacted] on 11/**/15.  He ended up contacting me by telephone at almost 10 p.m. EST and indicated a check would be mailed to [redacted]  [redacted].   I called on 12/*/15 as I haven't received a check.  I was told the check was mailed on 12/*/15 and would take 10 business days.  I was told the check was issued by Citibank.   As of 12/**/15, I have yet to receive thecheck.  I don't know where it was mailed from; United States or out of the country.  If it was mailed in the U.S. via regular [redacted] service, I should have received it by now. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
Thanks for notifying us of this complaint. With regards to this case we managed to get in touch with [redacted] and discussed it with her. We have respected her decision of cancelling the services with us. We have initiated the refund process which will constitute of a pro rated basis...

refund for the Annual Tech support and a complete refund for the Tech Genie software and the Hardware warranty. The money will get credited into the customer's account in the next 5-7 working days. Our Toll free no to call is [redacted] in case she wants to get the refund status checked.
Thanks
Regards
[redacted]

Dear [redacted],   The call back timings have been shared with the team concerned. The consumer will receive a call back from the expert team.     Regards Active Response Team iYogi

Dear [redacted],
We are sorry for the inconvenience however we have the confirmation that the refund was processed by Total Defense on [redacted] Oct 2014. We would request [redacted] to check for the amount of $169.99 credited to her card after [redacted] Oct 2014. We have also sent this for further investigation.
 
Regards
Customer Service Team
iYogi

Dear [redacted],   We are sorry to hear about the unsatisfactory experience of [redacted]. The refund request has been forwarded to the team concerned however the direct refund is not possible in this case hence we request [redacted] to share the following details via Revdex.com or via an email to...

[redacted] so that a refund check can be sent.   Name on Check: ___________ Address: _________________     Regards Active Response Team iYogi