iYogi, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved when my refund has been processed on my credit card account However, if I discover any added unwanted malware etc on my machine that can be traced to my iYogi experience, then I reserve the right to reopen my complaint
I still am disconcerted by the ways iYogi and *** *** *** and *** do business They all seem to be together in this and probably other deceptive marketing practices designed to confuse and mislead the customer and unscrupulously take advantage of them for their profit
Sincerely,
*** ***

Dear Revdex.com,
The customer can call us on our Toll Free customer service no *** *** *** and get this addressedRest assured we will help her with all the queries and resolve it in her favour
Thanks
Regards
iYogi

Dear Revdex.com,
We can confirm that the refund procedure has been initiated from our endThe customer should be expecting the money to get credited into his account in the next few business days.
Thanks
Regards
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have received part payment of $But also had a debit of $taken from my account by the bank of $for the wire transfer fees
I was owed AU$of which I am now owed AU$plus the $transfer fee leaving a total of AU$
This total is not including any fees the banks may charge me again for any future wire transfers that Iyogi make
Regards
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They IYOGI is not even acknowledging that I exist or that we have had a discussionWhy should I waist more time by calling them? IYOGI gained access to my computer yesterdayThey installed their own proprietary software to do a diagnostic assessment of my computerThis software is stored and is visible on the desk top screenFyi I am Canadian, should that help to find me
The connection with IYoGI was live
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Thanks for the complaint notificationWe would like to sincerely apologize to *** *** for the inconvenience caused to himThis is not the type or level of service we intend to deliverWe assure him that this will be looked into and we will action upon it as per the
investigation reportsWe have gone ahead and added the customer's phone no to our DNC (Do Not Call) list which will ensure that no more phone calls are dialed outWe will send him an email detailing about the course of action taken.We thank the Revdex.com for keeping us informed on real customer issues.Regards***, iYogi

Dear *** ***,Thank you for the complaint notificationWith regards to this we contacted *** *** yesterday and discussed the case at length with herShe had a very detailed feedback to share with usWe take feedback very seriously and are going to look into the whole matter and then
action as per the findings** ***'s computer problem still exists and we have decided to have an expert from our Research team look into itWe have scheduled a call for her from the Research team on *** Feb'and that is when we hope to fix all the problems there are on the computer on a permanent basis.We thank you for keeping us informed on real customer issues through the Revdex.com.Regards*** ***

Dear Revdex.com,
We request the customer to send us her iYogi subscription details as we are not able to pull up an account for her using the information provided on here. To expedite the process, we also the request the customer to call our Toll free Customer Service No [redacted] and speak with...

one of our reps in order to get this issue addressed and resolved.
Thank You
Regards
iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This is absolutely crazy!!!  Once again, the legal action was cancelled on 08/**/14.  Reference number # [redacted].  The bank they are referring to I assume is [redacted]. I made numerous phone calls and even submitted a few emails to IYOGI about not wanting to renew the subscription.  A representative from [redacted] also assisted me in a conference call with IYOGI on 2 separate occasions.  The first was on 09/**/14 and WE were advised that the "Management Team" is reviewing.  We were told to call back on MOnday for a response.  We called back on Monday and was then promised a call back within 24 hrs.  NOTHING!!  I am sure [redacted] can prove this since I believe their phone calls are recorded.  NEITHER TIME were we told that "MY BANK"  is holding up the process and that additional information is needed. [redacted] reached out to their "MERCHANT SERVICES"  on two separate occasions as well.  They claim that they have followed protocol and that they are not aware of any further action that is needed.  If they were really interested in making this right, why have they not taken necessary action to help close this case.  They had the opportunity to tell [redacted] directly during both phone calls.  Not to mention the amount of calls that I had made as well.   [redacted] tried, what have they done and who have they notified about what is needed for them to close the case so a refund can be issued.  They need to communicate in order to resolve.  WE CANT GIVE THEM WHAT THEY NEED IF THEY DONT INFORM US WHAT IT IS.......  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by iYogi, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],
We have deposited (via wire transfer) an amount of USD 100.00, which is approximately AUD 110.00 as per the conversion rate mentioned
by [redacted] in her last response. As [redacted] mentioned an amount of USD 87.92, the extra USD 12.08 have been transferred so as to avoid further discrepancies.
The amount now transferred is considered as final and no other charges would be incurred by iYogi after the successful receipt of  this amount by the customer. iYogi would not be responsible for any other charges deducted by the bank or any amount mentioned by the customer after this.
We would also like to highlight the fact that iYogi has now returned double the said refund amount of AUD 94.99 along with the wire
transfer charges that were charged by [redacted]’s bank. The refund of AUD 94.99 was successfully done earlier as well to the same card through which it was paid (as per iYogi’s refund policy).
We request [redacted] to send us a confirmation of receipt of the refunds via Revdex.com (in a signed scanned copy), stating that iYogi
is now not responsible for any further charges deducted by her bank. Also that iYogi is not liable for any further claims whatsoever by the customer.
 
Regards
Customer Service Team
iYogi

Dear [redacted],Thank you for the complaint notification. We had a discussion with our Finance team about this refund situation. They have now gone ahead and refund the money ($299.99) into the customer's VISA credit card. The card is the same one which was used at the time of payment. It normally takes about 5-7 business days for the money to reflect in the card. We request the customer to check it in due course.We thank the BB for keeping us informed on this case and request them to close it now.Regards[redacted], iYogi

At this time, I have been contacted directly by iYogi, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 I have been contacted 3 more times by the organization only for further solicitation of services. The most recent call coming on Thursday...

morning. This issue remains unresolved.  On each call, I have asked to have my number removed from contact.  Typically, the caller hangs up on me when I make this request.  I have tried to block the number but now it comes up as "Unknown"so I cannot block it.  The only other option would be to change my number which I will not do    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
  The fees are correct and would like IYogi to return the funds back to my credit card.  When should I expect to receive the funds on my card?  IYogi stated in there last response that they tried contacting me via cellular phone but nobody left any message for me to return their call.  I hope they will follow through and keep their word by refunding the fees.
Thank you for all your assistance on this matter.  
Sincerely
[redacted]

Yes on October 12, 2014. Iyogi charged my [redacted] Master card $299.99. I did not authorized this charge to my credit. card. I would like this amount charged back to my credit card. Thank you for your cooperation.

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   We apologize for the inconvenience caused to [redacted] and would like to inform her that the refund has been processed from our end on 12/**/2015. It generally takes 5-7 business days for the...

amount to get credited to an account/credit card. We request [redacted] to confirm once she receives the refund.   We once again apologize for the inconvenience caused.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
In the e-mail that yogi sent they asked for my name that should be on the check and my address, but I was not able to type them in, so I will do it here. [redacted]
                                       [redacted]

Dear [redacted],   The refund of $899.99 was processed on 08/**/2016 to the card through which the amount was deducted. Visa : XXXX-XXXX-XXXX- [redacted] - [redacted]     Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Dispute Resolution Services,   We apologize for the inconvenience caused to the consumer and would like to inform you that we have forwarded the refund request to the team concerned. Once we receive the calculated and eligible refund amount we will get back to the consumer.  ...

  Regards Active Response Team iYogi