iYogi, Inc.

Review: This number ([redacted]) started showing-up on my Caller ID possibly 2 & 3 times per day for 2 months. Because of information on a stop 800 numbers sight, I called iYogi's Customer Service#: [redacted]. The [redacted] contact "knew NOTHING" but forwarded me to [redacted]. The first contact, lied to me, then had to talk to his supervisor, then hung-up on me after several expletives on my part. The next contact assured me (as tho my 'expletives' had spread quickly throughout iYogi's phone banks) that I would receive no more calls. The following day I continued to receive calls. I recalled [redacted] & after a great deal of anger, I was told, yet again, that the 'RED FLAG' (which means my name wasn't eliminated from their telemarketing list the day before) that had been placed by my name was now removed & I would receive no more calls. WE'LL SEE????Desired Settlement: I believe this policy of pressure sales is habitual with iYogi & needs to stop.

Consumer

Response:

When this service was offered to me, they did not explain that all services would be provided by a call center in [redacted]. I CANNNOt understand 95% of the technicians assigned to my problems, and it takes several hours or more to communicate and properly correct a problem. I have five year contract which I certainly wouldn't have agreed to if I was advised ALL calls would be answered by those with [redacted] accents that are terrible difficult to unstand. I cringe when I know I have to call for assistance. I understand all call centers employ many employes of many nationalities and expect a difficult communication sitution now and again, but these people often don't understand what I am telling them, and I certainly find it extemely diffictult to understand their english.. I do not wish to continue with this company for five (5) years with a cringe worthy approach to computer issues, that I often try to diagnose myself because of my aversion to the call center.

I paid them $200 and they accessed my computer remotely, trying to convert excel format bank statements into QBO format to import into QB2014. They were incapable, and left me with the statement that it was impossible, and that I would have to buy a converter. Turned out not true. When I found a real QB expert, they knew how to do it at no cost (although it's a tricky process). I asked for a refund. They said would be 5-7 days. Will see if they do it.

Review: I called HP & the phone call went to this Indian company called iYogi, they misrepresent themselves & also told me that they are Microsoft Certified & will shut my PC because I denied to buy their product???? They threatned me and after I hang up nothing happen to my PC, I called Microsoft & they told me that they dont call any customers unless a Client open a case with them 1st.Desired Settlement: Plz get to the root cause, who are these people & why are they calling people & lying

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted], we take any complaint with reference to our service or employees very seriously.

With reference to the complaint ID [redacted], we would like to inform [redacted] through you that iYogi is an independent remote tech service provider and is not affiliated to any 3rd part brand. We take stringent measures to clarify this to our callers. We clearly mention this thing on our website [redacted] and other customer touch points.

We would still like to investigate this case and action as per the findings, so we request [redacted] to send us his iYogi subscription details so that we can pull up his account and start actioning on it.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Regards

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

iYogi misrepresent themselves as Microsoft and thretned to buy their software to clean registry & temp files.

I have friends who were also told that they iYogi is Microsoft & their PC was sending error reports to their Microsoft servers , I am CIS graduate & in IT field for last 18 years, I have no subcription for iYogi, I consider them FRAUD.

I will ask my other 2 friends to open a complaint for the phone calls they received from iYogi misrepresenting themselves.

Regards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Nalina Bhasin,

Thank you for notifying us of the complaint with the assigned ID [redacted], we take any complaint with reference to our service or employees very seriously.

With reference to the complaint ID [redacted], we would again like to request [redacted] to give us his details like ( a phone no or email address ) that he used while registering with us so that we can pull up the details and start investigating this incident. The email and the phone no mentioned in the complaint doesn't help as we are not able to pull up any information using it. We are ready to look into it and action as per the findings.

Thank You for keeping us updated on this case.

Regards

Customer Service

Review: I went to the company's website and found an offer to fix my MAC for 119.99: [redacted] When I called their [redacted] number, I was told that they cannot honor that offer and that I would have to pay 149.99. I told them that they must honor the offer on their website, but they refused. I even escalated to a manager who called his manager and was still refused.

Unlimited!Plan 1Plan 2Plan 3Resolve all incidents for an entire year, $119.9924x7, 365 days a year! Support for [redacted]® [redacted]If any of your beloved [redacted] products isDesired Settlement: Honor the offer on the website.

Business

Response:

Dear [redacted],Thank you for notifying us of this complaint. With regards to this case we tried contacting [redacted] via phone however we were not able to reach him. We would like to request him to let us know an appropriate time and a contact no when he can be reached in order to discuss this at length.ThanksRegards[redacted], iYogi

Review: It should not have taken over 2 hours to connect me to the internet. I did it myself the day before, but not quite right, so I called the number [redacted] gave me for [redacted]> I thought I was talking to [redacted] support for an hour and then the person told me I had a serious issue and before they could fix it I would have to pay one year or five year contract for their services. No chance for one time fee. Then they told me my credit card would show payment to iYogi!! It was as if they were planning to selling me a product the whole time but didn't tell me. Bait and hook. That far in I was confused and just wanted to get connected. They took an inordinate amount of time to assure I would pay.

After reading reviews and information about iYogi, I am worried for the future and security of my computer. I also feel I have been scammed into paying for current and future services I do not want or need, under pressure and misleading information about my situation.Desired Settlement: I would like iYogi to cancel the contract and remove any software or other "stuff" that may have been installed on my computer while the representative and company had access to it while "correcting" my problem.

Business

Response:

Dear [redacted],Thanks for the complaint notification. With regards to this case went ahead and carried out a thorough internal investigation to check the events that took place on the phone call. We have a dedicated compliance team who audited the call and shared their findings with us. We would like to inform you that no misconduct whatsoever was found from the tech's end. iYogi was branded properly wherever required and the customer was fully aware that she was talking to iYogi and not [redacted]. All the reported issues were fixed albeit it took some time to diagnose and resolve them. We take remote access of a customer's computer only after receiving the his or her authorization over it. All the necessary disclaimers are sent to the customer and it's only after she agrees to them, we can have access to the machine.The customer subscribed and paid for a one year plan with her consent. She was given all the necessary information she needed as far as her subscription is concerned. If she doesn't wish to continue the services , she can call our Toll Free Customer Service no [redacted] or send us an email on [redacted] . Her decision will be respected.We thank the Revdex.com for keeping us informed on real customer issues.Regards[redacted] , iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THIS IS THE EMAIL I SENT TODAY TO IYOGI CUSTOMER SERVICE.I WOULD LIKE TO KNOW IF MY PAYMENT WILL BE REFUNDED AND THE REFERENCED ASSURANCES MADE IF I CANCEL IYOGI SERVICES BEFORE CLOSING THIS CASE.I WOULD LIKE TO HAVE THE ASSURANCES AND A REFUND, IN EXCHANGE FOR RESCINDING THE IYOGI SERVICES.THANK YOU FOR YOUR CONSIDERATION.Hello iYogi Customer Service, I recently filed a complaint with the Revdex.com regarding iYogi's marketing practices. It was assigned case number [redacted]. I was advised to call or contact you if I wanted to discontinue the services I paid for. I would like to find out if I will be refunded in full the amount I paid for one year if I rescind the services at this point. Or, if I rescind the services, will iYogi keep my money? To resolve the complaint, I will agree to a full refund along with assurances that iYogi will not disconnect or otherwise interfere with my internet connection, so as not to undo the connection that was established, and, assurances that no other software interferences and or installations were made on my computer. Please let me know about the refund as soon as possible. Please consider this to be the response required within six days of receipt of iYogi's response to the complaint. I look forward to resolving this case as soon as possible. Sincerely, [redacted] [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Hello iYogi Customer Service,

I recently filed a complaint with the Revdex.com regarding iYogi's

marketing practices. It was assigned case number 10594040. I was advised to

call or contact you if I wanted to discontinue the services I paid for.

I would like to find out if I will be refunded in full the amount I paid for one

year if I rescind the services at this point.

Or, if I rescind the services, will iYogi keep my money?

To resolve the complaint, I will agree to a full refund along with assurances

that iYogi will not disconnect or otherwise interfere with my internet

connection, so as not to undo the connection that was established, and,

assurances that no other software interferences and or installations were made

on my computer.

Please let me know about the refund as soon as possible. Please consider this

to be the response required within six days of receipt of iYogi's response to

the complaint. I look forward to resolving this case as soon as possible.

Sincerely,

Caroline J Bellis

Review: I call;ed [redacted] because I had trouble installing their software. I thoughtr I was speaking to A [redacted] rep. only to learn I wasa speaking

to a rep. from iyogi. This indiv. wanted to sell me a computer sevice . I explained that I wanted two computers covered so he instructed me to log on to both my computers and added iyogi software to both. He also led me to believe this 200.00 I paid included a nenewal of my [redacted]. I found out both were lies. I contacted iyogi to complain. They agreed I had a complaint and forwarded me to a manager who told me they would provide me with virus protection for both computers. The man I spoke to, hung up on me, then rang my phone 3 times and not speak after I answered. They then ssent me a email stating there was a comm. problem and they were closing my file. I am out approx. 200.00 and received nothing for it except deceit manipulation and lies! I hope you can warn others about their fraudulent businesss practices. Thank you, [redacted]Desired Settlement: I don't trust giving them my credit card again. I think they should at least pay for my [redacted] renewal, as am now without any virus protection.

Business

Response:

Dear Revdex.com,Thanks for the notification. With regards to this we have gone ahead and spoken with the customer. We will be refunding the amount we have received from the customer. The customer has been detailed about the refund process.ThanksRegards[redacted], iYogi

Review: It was about a month ago when I purchased a service agreement with this company. Within a week I had more problems with my computer daily besides being badgered by the service techs to purchase products I could not afford or want. My anti virus was wiped out and I called IYogi . The service tech said it was probably related to a program they had installed and never resumed to fix it. I called the next day and told them I wanted the Tech Genie removed. They kept saying Tech Genie had nothing to do with the problem, but I kept referring to the comment the service tech had made and I insisted they remove Tech Genie and they did. I had to get my internet provider on the phone so we could reinstall my anti virus protection back on my computer because it's through them. I was on the phone for at least two hours that day. I Yogi did refund my money for the program Tech Genie, but continued to pressure me till the very end to keep it. I uninstalled there program from my computer after having it for less than a month. I am very concerned what they might have put on my computer or information they might have obtained without my knowledge. I am constantly on guard for any mischievous activity.

I hope this is posted and others will be spared all the anxiety I have gone through in this short time. Every time I called the service techs would tell me all sorts of things were wrong with my computer. They said they would solve those problems and within a few days something else would pop up. Never ending.Desired Settlement: I just want to be done with their company and hope to get a full refund so I can take that money and take my computer into someone I trust to make sure it's okay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I renewed my Pc security solfware in 7/** for 3 yrs. it was not due until 9/**/13 ,At that time it had a icon that you could click on and scan your PC harmful malware or virus an so on.Early in july,[redacted].Itryed to run a scan it wouldn't work,I called them by phone,I told the technician the problem ,She remotely took control of my PC ,dideverything but fix the problem,about 40 mins. the tech.coneck me by phone to another tech.I told her the problem,after about 20 mins or so with her she finaly told me they offer that any more, Itold her that I had more thantwo left on my three yr.renewal ,that the main reason I renewed was for the SMART P>C> CARE,to make long story short I recd. a e-mail from them seying custermer service approve to refund ME WITH 130.00 DOLLAR,THE E-MAIL HAD A LINK ,THEY WANTED ME TO CLICK ON TO GIVE THEM MY NAME N ADDRESS SO THATHEY SEND ME A CK. $130.00 THATWAS ABOUT A MONTH AGO,NOTHING FROM iyogi iTRYED TO GET INTOUCH WITH IYOGI.A FEW DAYS AGO IT BACK TO ME STATING IT COULD NOT BE DELVD. ANYWAY I NEED Revdex.com HELP GETTING MY MONEY tHANK YOU in advance for your helpDesired Settlement: I PAID $265.00 FOR ATHREE YR RENEWAL IT ENDED BEFORE 7/**/15 TEN MONTHS INTO MY 3 YR RENEWAL ABOUT $88-00 A YR. mY desired OUTCOME IS $172.00 REFUND. THANK YOU ONCE AGIN I ADVANCE

Business

Response:

Dear Revdex.com,

The refund check ( numbered [redacted] ) was dispatched from our end on 8/**/2014 . It normally takes 8-10 working days for it to get delieverd. The customer should be expecting to reach him anytime now.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Telephone Iyogi thinking it was Norton antivirus , so they could help me install the norton's system to my laptop.

They wanted to connect remotely to my computer to install sys. They stated the could not fix the problem and it would cost me$199. For a highly trained tech to fix it. I informed he I could not afford to do this at this time. After we disconnected, I could not longer connect to the internet.

Since then call Norton and I-Yogi and have not been able to solve the problem.Desired Settlement: To be able to connect to my wireless network

Business

Response:

Dear [redacted],

We are sorry for any inconvenience caused to the customer. We request the customer to call us on our toll free no [redacted] to get the matters sorted out and seek technical assistance.

Thanks

Regards

Review: I contracted with iYogi to do a more in-depth maintenance and cleaning of my 8 year old computer than I could do. Before I used their services, the only problem with it was that it was old and slow but worked perfectly fine. As soon as they started working on it (it will take 20 minutes, turned into 4 hours and me being 2 hours late for work) there were problems with my computer. Problems they could not fix. Until it finally gave me the "blue screen of death". On that call, when they could not fix it, I told them to discontinue my service. That hasn't happened. That was over a year ago. And now they refuse to stop calling me. 21 calls in March and 7 so far this April. I have called, unable to get a hold of anyone in person, left a very upset message telling them to never call me again. That stopped the calls for a week and they have started up again. I have filed two Naitonal No Call list complaints, and tonight have also filed a complaint with the Oregon Attorney General's Office. I tried calling three times today and could not even leave another voice mail. I've even emailed them asking for them to stop contacting me.Desired Settlement: While I would, of course, like the $400 plus dollars that I wasted on them plus lost computer. I would settle for them never calling me again.

Business

Response:

Dear Revdex.com,

Thanks for notifying us of this complaint. With regards to this we would first of all like to apologize to [redacted] for the inconvenience caused to her. I believe we were trying to help her with the computer problem but having said that excessive calling is something we should have kept a check on. So, we have gone ahead and added the customer's details to our DNC ( Do Not Call ) list which will ensure that she doesn't receive anymore unwanted calls from our end. We have also sent her an email confirming the same. Secondly [redacted] can always call us back and ask for the expert level techs ( the one's which are above the frontline one's in terms of skills) and get any sort of computer issue fixed by them. We will be more than happy to assist her.

Thank you

Regards*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

WHEN I STARTED WITH IYOGI 5 YEARS AGO THEY WHERE PRETTY GOOD AS TME PASSED THE SERVICE CONTIUED TO GET WORSE. I FINALLY CANCELLED MY CONTRACT WITH THEM ON 3/*/2015. THEY SAID THEY PROSSED MY CREDIT ON 3/*/2015 BUT AS OF 4/*/2015 I STILL DO NOT HAVE THE CREDIT. I COULD WRITE A SHORT NOVEN ABOUT THE RUN AROUND I HAVE BEEN GETTING FROM IYOGI NOT ONLY ABOUT THIS BUT MANY OTHER ISSUES. WHEN I HAVE COMPUTER PROBLEMS AND THEY WOULD TELL ME IT WAS ALL FIXED IN SEEMED A SIMILER PROBLEM WOULD CROP UP WITHIN A WEEK.PLUS THEY ARE CONSTANTLY TRYING TO SELL YOU SOMETHING. I HAD A RANSOMWARE GET INTO MY COMPUTER AFTER A WEEK IYOGI TOLD ME THEY COUND NOT FIX IT AND TO BUY A NEW COMPUTER. I TOOK IT TO A LOCAL SHOP AND HAD IT FIXED IN A DAY. THIS COMPANY STARTED OUT PRETTY GOOD BUT AT THIS TIME THEY ARE TERRIBLE I COULD GO ON FOR A LONG TIME ABOUT THE NIGHTMARES I HAVE HAD WITH IYOGI

Review: I was given iyogi's number through my internet provider. This was my first call to the company having no idea who they were but I need my internet repaired. The guy I spoke with ran a scan on my computer and found 33 infections and told me this is why my internet has gone currupt. He tried to sell me a 12 month software support package for $169.99. I ended up making the purchase and told me to give him 30 minutes. Well it took over 2 hours to complete and in the end my internet worked only because my antivirus was blocking it so a setting needed to be changed. He told me all the infections were removed as well. About 3 days later I get on the computer and try to browse google by clicking on a link. It automatically redirects me to a different website than what I clicked on so obviously there is still a virus. So I didn't call in this time but I used the iyogi remote chat option from my computer. I get disconnected 2 times by different techs and finally I get one who installs all these malware programs and "combofix" to my computer and told me to let combofix run and it will take care of your problem and disconnects our session. Needless to say the problem wasn't fixed once again. I finally get the chance to call in again today and the first lady I spoke with said she would transfer me to the technical support team but puts me on hold for 15 minutes with no hold tone so I thought she hung up. Finally I call a different number to try and reach someone. I get ahold of a guy who tells me to hold on 3-5 minutes he's having techincal problems. He comes back on the line and says call back later because we can't connect right now to solve your problem.Desired Settlement: I am very upset with the services I have received all within the last week from the original that was promised to be fixed that day. The communication with this company is horrible. You can't run a business like this and expect to retain happy customers. I honestly can see why there are so many complaints filed with this company. I desire to get at least a partial refund out of this whole deal. I'm perfectly fine with my services being cancelled at this time.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted], we take any complaint with reference to our service or employees very seriously.

With reference to the complaint ID [redacted], we first of all would like to sincerely apologize to [redacted] for the inconvenience caused from our end. We have already sent an apology email to her on the mentioned email address. We take feedback seriously and we will definitely be looking into this matter and action as per the findings. We will make sure that nothing of this sort gets repeated again and the next time she calls in her call will be handled amicably and resolved in the best possible manner.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Regards

Customer Service Team

iYogi

I have had coverage for over 4 years and have had excellent tech support. They will try and sell you other products but they do take no very well.

Review: Changed many things on computer and messed it up. Lost a lot on it including programs. They charged without authorization. It has been a nightmare with all the contacts and hours upon hours of online time.Desired Settlement: She wants them to cancel their service, refunds and all their IYOGI icons off the desktop. Computer needs fixed once and for all.

Business

Response:

Dear Revdex.com,

The customer can call us anytime on our Toll Free no's [redacted] or [redacted] in regards to the computer problems and ask for an available expert tech. We will make sure that the computer problems are fixed on a permanent basis and also discuss the service related questions and resolve them with the customer.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I just wanted to get my anti-virus software put on my other pc ([redacted]) they popped up told me my computer had too many registration errors to be able to install webroot I told them I had just had a new harddrive put in after they supposedly fixed my computers performance and installed webroot and there service all kinds of stuff was popping up on my computer and when I try to go to internet explorer it goes to the antivirus software as my search engine it is all messed up and have notified my credit card company to stop payment on this and dont know if webroot knows that there reputation is on the line will be contacting them alsoDesired Settlement: and be able to take computer to a reputable repair person to fix what they have done and see if my identity was compromised in any way

Business

Response:

Dear Revdex.com,

In October, 2014, I was having trouble with my brand new [redacted] laptop running slow and eventually locked up on me. I looked up [redacted] technical support service online, and the first one that I saw was one that stated "[redacted]l technical support powered by iYogi. I just knew that I had a [redacted] technician online and even told them that I had just purchased a new laptop from them (less than 90 days old). I was on the telephone with them for over 3 hours and finally was told that the problem could be resolved for $149.99. I found it strange that I was being charged to fix a new laptop, so I agreed to let them fix the problem. In less than 30 days, the motherboard was "fried". I called again and this time I was connected to a [redacted] Technician Supervisor, without hesitation. The Supervisor asked me immediately..."why did you go with iYogi?" When I explained the situation to him, he told me that they are in NO WAY affiliated with iYogi, and that they pay the big sights to be on top of the search engines when looking for assistance. A [redacted] technician replaced the motherboard at my home, free of charge, and eventually, I had to send the laptop back to [redacted]. [redacted] repaired the laptop, all without charge to me. iYogi is a "scam company" and I would NOT RECOMMEND THEIR SERVICE TO ANYONE. If they were indeed "[redacted]", they should have known that there was "no charge" for repairs. When I disputed the charge because they were liars, they decided to challenge me. iYOGI IS A SCAM COMPANY!!!

Hi my name is [redacted]: my handle is [redacted]: I have been with iYogi about 8 or 9 years. and very happy with there service [ we have our ups and downs ] basely do a great job for us inexperience people. Who are not interested in knowing technical things but need there support when some thing goes wrong . It's nice to be able to call and get great support, with no hassle .

Review: What I thought was a one time service to fix a virus on my computer came with an automatic subscription renewal. I have made it very clear on multiple occasions that I did not wish to renew my subscription. I was told on 08/**/14 by an IYOGI rep that as long as I had legal action against them, they would not cancel the charge. I had [redacted] cancel the legal action and gave them the Reference number for it. As of this date, they still have not issued the refund but they did in fact suspend my subscription. Upon numerous calls, I was constantly told "call back in 3 days." "The case was under review with their management team." [redacted] also assisted me on two of the many phone calls and they too were unsuccessful. In addition, every time I called I received different answers. Spoke with 2 different superviors, one who promised me a resolution by 9/** and on 09/**/14 another supervisor promised me a phone call back within 24 yrs. Constant game playing at its best!!Desired Settlement: I would like IYOGI to issue the refund that is due to me. I do not wish to subscribe for another year.

Business

Response:

Dear [redacted],

Thank you for keeping us notified about the customer’s complaint (Revdex.com Complaint # [redacted]). We apologize for the inconvenience caused, however the dispute filed by [redacted] is not yet closed. As [redacted] had a word with our Customer Service Team

Lead on [redacted] Sep 2014, our Finance Team would not be able to take any action unless the dispute is closed. We request [redacted] to wait for the time required to close this case and we would refund the renewal charge at the earliest possible.

We would inform the customer once the refund is processed.

Regards,

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

On 08/**/14, As I WAS INSTRUCTED TO DO BY IYOGI on 08/**/14, I cancelled the legal proceedings with [redacted]. The reference number that I received from [redacted] is [redacted]. I gave this number to a representative from IYOGI on 08/**/14 as well. I've called IYOGI on numerous occasions and they are WELL AWARE that the legal proceedings have been cancelled. [redacted] also assisted me in 2 phone calls. Both times we were told that IYOGI'S "management team" is investigating. We were promised a resolution within 24 hr on both phones calls. [redacted] also reached out to their Merchant Services on 2 separate occasions to confirm that all proper notification has been submitted.

I am not sure exactly what else IYOGI needs to refund the money..... All they've have told me is that it takes time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is absolutely crazy!!! Once again, the legal action was cancelled on 08/**/14. Reference number # [redacted]. The bank they are referring to I assume is [redacted]. I made numerous phone calls and even submitted a few emails to IYOGI about not wanting to renew the subscription. A representative from [redacted] also assisted me in a conference call with IYOGI on 2 separate occasions. The first was on 09/**/14 and WE were advised that the "Management Team" is reviewing. We were told to call back on MOnday for a response. We called back on Monday and was then promised a call back within 24 hrs. NOTHING!! I am sure [redacted] can prove this since I believe their phone calls are recorded. NEITHER TIME were we told that "MY BANK" is holding up the process and that additional information is needed. [redacted] reached out to their "MERCHANT SERVICES" on two separate occasions as well. They claim that they have followed protocol and that they are not aware of any further action that is needed. If they were really interested in making this right, why have they not taken necessary action to help close this case. They had the opportunity to tell [redacted] directly during both phone calls. Not to mention the amount of calls that I had made as well. [redacted] tried, what have they done and who have they notified about what is needed for them to close the case so a refund can be issued. They need to communicate in order to resolve. WE CANT GIVE THEM WHAT THEY NEED IF THEY DONT INFORM US WHAT IT IS.......

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint again. The refund will be processed tomorrow i.e. 10/**/2014 and the customer should expect the money to get credited into the same account with which she paid in the next 5-7 working days.

Thanks

Regards

Review: TELUS of Canada asked me to contact Microsoft regarding an email problem. iYOGI took the call placed through a number available on the internet. The noise behind the fellow with whom I was trying to carry on a conversation was horrendous! I couldn't hear - he apologized and put the phone on MUTE whilst he did whatever he was doing - periodically he would come back to the speaker. He mouthed something about a cost which I found out through MasterCard this morning was $399.99. He then turned me over to a lady who cost me another $139.99. Neither one would explain why they were charging me. The service I received was far from satisfactory. I have lost the majority of my saved emails (legal) and address book contents. The lady continued to delete (some with my permission - eg., old printers) and kept saying 1' SORRY, MADAM! (you have only to listen to the tapes you purport to implement when calls are in progress.) This was on 14.06.03. Yesterday 14.06.04 I phoned to get a copy of the transactions I was being billed for - was told it was could shortly and still nothing. Today I received an email from TD Internet Security for another #29.99 and they say they are connected with iYOGi! This payment I have stopped. I phoned MasterCard this morning to stop payment on the aforementioned amounts and was told I first had to contact iYOGY to tell them I was doing this stop payment. Three times I have been put on hold for up to 10 minutes. My computer is not working properly - I don't know what else this company has accessed or what else is missing. I am not very happy. It is not an ethical move to be unavailable for calls and certainly not ethical to take money without one's full knowledge of what it is for. Having now contacted you I will go back once again to MasterCard and deal with this. I am not happy! I may also go to the Revdex.com - if this is a ssam I will go further. Thank you. [redacted]Desired Settlement: I am very sorry I ever contacted iYOGY. I have lost a lot of time, a lot of valuable information, have a computer that is 'jumping' and am not certain what else has been copied from my personal data. iYOGY is not available for direct dialogue and for that I am truly sorry. I will not be swept under the rug, please understand that. Thank you [redacted]

Business

Response:

Dear Revdex.com,

The customer did manage to speak to one of our tech experts and got the computer issues resolved.

Thanks

Regards

iYogi