iYogi, Inc.

Review: I purshased Bitdefender on Monday May ** 2014. I was having trouble getting bitdefender to load. I call customer help which I assumed was bitdefender. I ended up on the phone with IYOGI, which then they acessed my desktop by remote and told me by having alot of issues with my computer that it had to be fixed before I could lnstall biddefender. So I payed 200 doller for a service that didn;t fix the problem. On tuesday I called a different number for bitdefender and was told that IYOGI has nothing to do with bitdefender, and I was mislead. THe bitdefender rep was able to fix my issue in 2mins, and I am mad that IYOGI scammed me out of money, for a service that did nothing.Desired Settlement: I filed a stop payment to IYOGI though my bank. So my bank is aware of this problem, I would like IYOGI to tell there customers who they are and that they are a fake 3rd party computer help. ANd see the goverment shut IYOGI down for good.

Business

Response:

Dear Revdex.com,

The refund has been processed now. It should be there in the account in the next 3-5 business days.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not get a full refund. Iyogi is still charging me 59.99 for one day of sevice in spite of iyogi not fixing what they said was broken. They lied and used very Scamish way in convincing me into paying.[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We have now gone ahead and refunded the rest of the $59.99 into the customer's same account. The money should get credited in the next few working days.

Thanks

Regards, iYogi

Review: I logged onto [redacted] to try and resolve a download issue. It directed me to call a phone # that landed me with the IYOGI company. After advising many times that they could help me with my anti-virus download, they then advised that I had several issues that were causing me to be unable to download the new anti-virus system. After assuring me "not to worry" they could help, they convinced me to pay a one year fee of $199.98 to clean my pc and make themselves available for all issues related to my pc problems for a year. I was hesitant and should of gone with my gut instincts. I was disconnected from their online help (who caused further problems to my pc) then they called me back and I was put to a phone operator to help me, what she called herself as a Level 2 technician. She went through my system again and advised that she had downloaded the anti-virus system and that she had cleaned my pc. NOW my pc will not allow me internet access. I WISH I had checked online reviews before I allowed them access to my pc, but in a quick decision trying to download the anti-virus [redacted] to my system, I was deceived. I hope that I can get their junk off my pc and get the mess cleaned up. They are a hoax. FRAUDDesired Settlement: I want them taken off the market and a refund to my credit card of the fees I was charged in the amount of $199.98 and $149 for a product that I will be returning if I receive it at all.

Business

Response:

Dear Revdex.com,

Thanks for notifying us of this complaint. With regards to this we got in touch with the customer and discussed this case at length with her. She wanted to cancel her services with us,so we have gone ahead and respected her decision. We have detailed her about the refund procedure which should get credited in the next few working days.

Thanks

Regards, iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased computer help from this firm and it seems they can not fix anything. I have been on the phone at least 6 hours and do not get the issues resolved for more than a day or to. All they want to do is wipe out what you have a restore back to a point. Then they tell you that you need to purchase something else after paying them 299.95 and being told that you do not have to worry about issues once you pay. This company does not have the experts they claim they do not live up to there promises and my 6 month old computer is now in shambles. This company does not rate having a Revdex.com

Logo it should be investigated.Desired Settlement: I want my money refunded to my credit card account

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. With regards to this , we would first of all like to apologize to the customer for the inconvenience caused and that fact that our frontline technicians were not able to fix the problem on his computer. We are sure that this problem has a permanent fix and that's why we can have our technicians from the research team ( not the one's who answer the calls from the customers ) to have fix it for the customer. The research team techs are the specialized, skilled one's who work on appointment basis and we can fix an appointment for this customer with them and have this problem resolved on a permanent basis.

We request the customer to let us know a suitable date and time when he wants a callback from the Expert group. He can let us know on here or drop an email on [redacted] and the needful would be done. We will be awaiting the same.

Thanks

Regards

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

"

I filed a dispute against Iyogi Technical Services # [redacted] and they called me and said they would refund my $299.99 dollars so I would like to drop my complaint as of today but I can not figure out how to so can you please help me time is short. Thank you for your time !

I reached an agreement with Iyogi Technical support and they said they would give me my money back so I wish to cxl my complaint How do I do that? [redacted]"

Sincerely,

Review: I used iYogi 2 years ago when my computer crashed. I signed up for their 1-year plan. After that expired, they continuously called me on my home phone and cell phone and emailed me. Just this past week, they have called me at least 4 times, 2x before 8am! I have repeatedly asked them to stop calling me, but the harassment continues. This morning the guy told me he didn't speak English!Desired Settlement: I want the harassing calls, or any calls, from iYogi to stop! I do not need their services nor will ever need their services in the future.

Business

Response:

Dear Revdex.com,

Review: I went on hp website to try and connect my printer to my computer. I was having trouble so I clicked on their "contact us" link. I was given the number to iyogi. The first person I spoke to didn't take down my information and was very rude. When I asked to speak to a manager he told me he did not have one and that I was wasting his time. He told me I was making it personal because I asked where he was located. I told him that I worked for a call center in America and that I dont know how they handle customers in India but you are not suppose to yell and be rude on the phone. I tried getting his name but he disconnected the call. I then called back and got on the phone with someone who was very nice but not helpful at all. He was more concerned with trying to sell me protection for my computer. I don't think they understood my problem or even cared to understand because their goal was just to sell me a product. If they had listened from the beginning or told me that in order for them to help me I had to purchase something I could have told them no and not spent so much time on the phone.Desired Settlement: They need to be upfront and hp need to have better representatives working for them.

Business

Response:

Dear Revdex.com,

Review: This company has called me over 80 times in the last few months. I have asked them to stop. They just call more. They change the 877 number they call from after 20 or 30 calls and start calling again. The latest is ###-###-####. They have called me 23 times from this number alone since the [redacted] of January. I have reported this to the Do Not Call agency numerous times. They are useless. These people are truly terrorists. They call day, night, holidays - day after day. I turned the ringer on my phone off months ago. If anyone wants to talk to me they must now leave me a voice mail. I just want this it stop. If you look on the internet you will find lots of other people who are complaining but to avail.Desired Settlement: I want them to stop calling me and to never, never, never, call or email again.

Business

Response:

Dear Revdex.com,

Review: Being online with an IYogi technician, he sold me a new operating system to replace Vista, namely Windows 8. We were communicating through a chat box. He said to enter my credit card number on the chat box, I did then I remarked that it was not secure, he said if you want secure, punch the numbers on your phone instead, so I did, but since that purchase, I have had a fraudulent use of my credit card, from vendors in NYC, mostly from Bulgari, Dior, Lancme, Perfumania, also Carson and HSN- 0n;ine which is a site for women's clothes, as well as Guess, Vera Bradley and ebags. Because of the timing and the nature of the purchased goods,I believe my Visa card information was fraudulently used by a female iYogi associate after I purchased Windows 8 from them. The total of the money withdrawn from my account is $ 1662.52.Desired Settlement: I want a full recredit and investigation done. I might press charges.All these purchased have been made after my purchase of Windows 8 (purchased 7/**/13 but it went through 7/**/13 at 21:10), some that night between 22:00 and midnight, others the next day.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we at iYogi would like to set the record straight that we DO NOT charge our customers without their authorization. We DO NOT keep any credit card information saved with us and so the customer’s claim of we misusing her card is not at all justified and we categorically deny these allegations.

The customer had purchased a windows 8 disc from us for $264.99 on [redacted] July’13 however she cancelled the order the very same day, hence the transaction got voided and we didn’t receive any money. She purchased another Win 8 disc on the same day for $163.99. The card was charged for the same amount ($163.99) the next day ([redacted] July). We use an automatic IVR system to charge our customer’s and no manual details are used to capture the credit card info.

We request the customer to get in touch with us on our toll free Customer Service no [redacted] or email us at [redacted] . We will be happy to assist her with her queries.

We request the Revdex.com to consider the above mentioned points and close this case and thank you for keeping us informed on real customer issues through the Revdex.com.

Thank You

Regards

Customer service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I cannot send a response because the body is blue and won't accept typing.

Please note that I accept the response of the business, IYOGI and considered this complaint solved.( complaint ID [redacted] ).|

Sincerely,

Review: [redacted] took $349.99 from our Visa account. We did not give them permission to do this. They got our card # because we bought a computer through them. The $349.99 was for services that we told them that we did not want. This basically amounts to theft. They were not authorized to take this money.Desired Settlement: We would like $349.99 credited to our Visa account.

Business

Response:

Dear Revdex.com,

I used IYOGI Computer Service for one year. I told the man from [redacted] on the phone I would buy ONE YEAR ONLY. I was very specific with

him on this point, and he said he understood. I was charged $169.00

for this service. My year's subscription expired recently and I noticed

a charge by them on my credit card again for $119.00. I just phoned

them and a ten minute sales pitch I was finally told they would credit

my account the amount they charged my account. Their so called

computer service is not that good in my opinion. I would call them

high pressure salesmen, that are running a borderline scam.

Review: I told the company several times I did not want the service they were pushing on me and they took the money from me anyway. I have called to complain and ask for my money back and that has gotten me nowhere.Desired Settlement: FULL REFUND OF $169.99.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we have already gone ahead and processed a complete refund of the amount ($169.99) that the customer had paid us. The refund was processed on 6/*/13. It normally takes around 4-5 business days for the money to get credited back into the account. We apologize to the customer for the inconvenience caused.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Review: After being referred to them by McAfee, and paying for service continuously had problems with laptop until a virus completely destroyed the laptop they claimed to have fixed. After cancelling service due to having to purchase a new computer was constantly contacted and harassed via house phone, cell phone and email. This company seemed to know prior to when issues with my computer would arise. Even after several attempts to stop contact the company still harassed me and family and after being told we were removed from the call list the company restored to email

Business

Response:

Thank you for notifying us again of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With Reference to the complaint ID [redacted], we have gone ahead and added the customer’s details tour DNC (Do Not Call) list. We can assure the customer that she won’t be receiving anymore calls from our end. We sincerely apologize to her for the inconvenience caused from our end. We have also sent out an email to the mentioned email address in order to notify the customer about the action taken.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

iYogi

Review: When we contacted this company we were told that for $170 we would have someone come and diagnose as well as repair our home pc. Because of various issues, the technician was unable to preform as promised. Upon contacting the said company, we were not given a refund.Desired Settlement: to be compensated $170.00

Business

Response:

Dear [redacted],Thanks for the complaint notification. With regards to this case the customer had contacted our Customer Service department yesterday and spoke with a representative. After a lengthy discussion the customer agreed to subscribe for a free six months Technical Support on his computer along with getting a disc. The customer can contact us at [redacted] in case he needs any further information on the same.We thank you for keeping us informed on real customer issues through the Revdex.com.Regards[redacted], iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

During the conversation with the iyogi representative, We were told that if we requested a refund that the man would not be paid for the job. During this conversation we were often over talked abd not understood because of a dialect difference. We were told that receiving 30 dollars back along with The 6 month tech support. This option was forced upon us, we agree but simply because of miscommunication And because there was no progress after talking over an hour.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Business

Response:

Dear Revdex.com,This complaint was closed as resolved by the Revdex.com on 3/*/2015. The matter has been settled. Please close this case now.ThanksRegards[redacted], iYogi

Review: We canceled them over two years ago and had to replace the computer they worked on. We continually have told them we do not want their service when they have contacted us. I received an e-mail that they are billing me for $219.99 for services we have not received and do not want. When I called there [redacted] I was asked about the amount and then told he was forwarding me customer service which is where I called in the first place. Was put on hold for another 30 minutes and finally they hung up.Desired Settlement: I do not want to have to waste my time with them also tying up my money on my credit card and waiting an additional month to be credited back. They need to handle this immediately and let it be known they do not do reputable work.

Business

Response:

Dear [redacted],Thank you for notifying us of this complaint. With regards to this we have already refunded the renewal amount the very same day it was charged. The transaction ID for the same is [redacted] We apologize to [redacted] for any inconvenience caused.ThanksRegards[redacted]

I have been an iyogi,Inc. (###-###-####) customer for many years. I am an 80 year old computer luddite. I have consulted iyogi uncounted times. Never once did iyogi fail to fix my computer, or teach me how to do what I wanted to do. The Techs are always patient and kind. I love I yogi.

Review: I have been in contact with iYogi several different times for a refund of $99.99 that was supposed to be issued to me since the [redacted] of October 2014. I have made several calls where I have been on hold for 30 plus minutes only to get told over-and-over again to wait for the check that they issued me in the mail. I was guaranteed to receive this check on several different occasions, and every time I call them, they tell me to wait a few more days and I will receive it in the mail. After calling them again on[redacted] November**, I was told again to wait till [redacted] 12/*/14 for this check to reach me before contacting the Revdex.com, and after checking the mail today (12/*/14), there is still no check from them issued to me, so I am filing a complaint just like I told them I was going to do. They have asked me to wait and not contact the Revdex.com, because they issued the check on November**, but that was just another one of their attempts to hold me off even longer. I told them if I didn't receive it by today (12/*/14) that I was in fact contacting the Revdex.com, because they have not issued me a check, and I am tired of the run-a-round they keep giving me after several phone calls, and several promises that it has been issued. I have been told by several different customer service representatives, and 2 managers that I would definitely receive this check for $99.99 by today, and once again there is nothing in the mail, and I do not want to waste anymore of my time trying to get this payment from them, so I am filing this complaint in hopes of getting some sort of resolution from their dishonest ways of doing business. I do believe they should have some sort of repercussion for putting me through all the unnecessary phone calls, the wait periods of more than an hour, and the false promises that the check is in the mail. I do hope that I will be refunded this money that I have been promised since the [redacted] of October 2014, and I hope that someone will prevent this from happening to other trust worthy customers such as myself. Any and all help with this matter would be greatly appreciated. Thank you, Sincerely, [redacted]Desired Settlement: My desired outcome would be to be issued the check for $99.99 that I have been promised since the [redacted] of October, plus an additional payment of $99.99 for all the phone calls, wasted time, and being lied to over-and-over again by everyone that I have spoken with since the [redacted] of October. After the numerous phone calls, the hours-and-hours of wasted time on the phone on hold, and the promise of receiving the check by several of their employees, I think I am being more fair than they have been to me, and I feel this would make up for all the dishonesty I have had to endure from this company and their employees. I would greatly appreciate any and all help you can give me in getting this issue resolved so I can move on with my life, and not have to deal with them anymore!!

Thank you,

Sincerely, [redacted] 12/* 2014

Business

Response:

Dear [redacted],Thank you for notifying us of this complaint. With regards to this case we would like to inform you that the refund cheque of $99.99 has already been dispatched to the customer's mailing address. She should expect the cheque to arrive in the next couple of days. We apologize to her for any inconvenience caused.ThanksRegards[redacted], iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I am so appreciative of the IYOGI Tech support coverage I've had for the past four years. The program covers both my laptop and desktop computers plus I have the ability to add one more device to be covered by the same plan. I personally would not want to be without this kind of coverage. I am ** years young....some of the simper things I can handle on the computer.... but many of the technical corrections are made necessary by my continual use of the internet and I could not do by myself because I would not even know where to begin.
The IYOGI Techs keep all of my computers up and running. IYOGI can run corrective malware software that I couldn't afford to purchase nor do I have the skills to operate for myself, to sniff out and expose viruses. Every problem I have encountered..... IYOGI has been able to solve. The Techs are knowledgeable, patient. and very good at explaining what I need to do to facilitate their work. This is a very valuable service that I would not like to be without. They have my full trust and I get to sit back and relax and let them do their job......No sleepless nights.

Review: I was led to believe that I was contacting Norton antivirius/internet security. After 2 hours on the phone I was told that I had multiple issues with my computer and was repeatedly told I needed a $200 dollar service that I did not want. They claimed to be representing Norton and finally sold me what I was led to understand was a Norton product. It was not and is not a norton product and is in no way what I was expecting to get. This company misrepresents its self as an affiliate of many well known companies and (after research) are a known scam company. I would like to know if there is a way to file charges against this company if they do not agree to completely refund the money I spent. The software called total defense is not what I wanted, and was just a way to get a little bit of money from me after I said no to several attempts to sell me much higher priced services. They have all my credit card information and had access to my computer as if they were Norton. What steps should I take to handle this matter?Desired Settlement: I want the money I was charged ($49.99) refunded to my account and to have no further contact with this company after the issue is resolved. And that after the time has passed for what would have been the agreed term of coverage (one year), I am not charged again next year in any way.

Business

Response:

Dear Revdex.com,

We have had a word with the customer and are investigating this case. A refund for the amount $49.99 has been initiated from our end. It will get credited into the customer's account in the coming days. We apologize for any inconvenience caused.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Complaint # [redacted]

You closed this complaint. They have yet to follow through.

I called twice Wednesday, but could not reach anyone. I left two phone messages.

These people called last Tuesday. They said give them five working days to put the money back in. Well, it still has not been deposited. I would be very appreciative if you could help us do something about it.

Thank you very much,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

As stated the refund formalities have already been inititiated. The money should get credited into the customer's account in the next few business days.

Thanks

Regards

iYogi

Review: I had service with this company to servicemy laptop when problems arise. However after purchasing service my requirements for service increased atleast once a month. At the end of every service the tech would try to sell me something else. So after about 8 month's I got tired of calling this company to fix a problem with my computer which did not really start until I retained their service. So I decided to take my laptop to a repair shop and the tech there suggest I get my hard drive erase and start all over, which, I did. No my laptop run perfectly no problems at all. Now two month's later time for me to renew my subscription iyogi calls me 2 or 3 times a day trying to get a hold of me. Finally they caught me and explained to me that my subscription was up for renewal. I explained to him that I have totally erased and rebuilt my hard drive. So we got off the phone, and about 2 hours later iyogi sent me a email, which I did not open. when I went to delete it . The email took over my bulk mail and would not let me delete it. So I initiated my nortons virus scan and I seen the iyogi email automatically deleted it self. That proved to me that this company was the reason my computer was having all these problems under their subscription. thank youDesired Settlement: stop trying to intimidate me by infecting my computer to influence me that I need their service. Do Not send me any more infected virus to my email address.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. We first of all would like to apologize to the customer for the inconvenience caused. If the customer is receiving any emails from us, rest assured they don't contain any malice. They are plain subscription , promotional emails directed to our customers. We won't do anything that would jeopardize our business. Secondly, we have added the customer's details to our DNC list which will ensure that the customer does not receive anymore calls or emails from our end.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I think the product or service was not presented fully at the time of purchase.

I purchased from iYogi on the middle of October of 2013 a year1s service for the price of $129,99. I paid with my debit card. The tecoh I talked with was very hard to understand as they are all Indian. (from India) No requirement was made at that time as to the number of service calls were involved for this price, only that it covered one year of service.

I recently had to re-image my computer with Windows 8 because of speed issues and I lost my software from iYogi which included tools for disc management and upkeep. I called them today January 6, and tried to get service and reinstallation of their software. After talking to 2 techs and being hung up on, I was able to talk to a supervisor who informed me that I would have to pay %60 more to get service because I had called twice before and that was all I was allowed for my 130. I would swear on a stack of Bibles that this was never discussed when I gave them my debit card numbers over the . I guess the sign up counted as one service occurrence because I only called once previously for an internet problem.

I thIink you should get more than 2 service calls for 130 dollars. The call I made today was the very first time I heard of this 'contract'. I would not recommend this company to any of my friends and I feel like I have not received value for my money.Desired Settlement: I would be satisfied with the reinstallation of their software on my computer. Otherwise, the refund of my money would be satisfactory, although I doubt it would happen.

Business

Response:

Dear Revdex.com,

Review: Contacted this company to inquire about services to repair my laptop. I spent well over an hour and a half with a rep who convinced me that their service was the best of the best. I informed the rep that I would need additonal time to make my decision, I finally decided to give this an opportunity and signed up for 1 yrs worth of support for $169.99 and 3yrs of McAfee services for $79.99. I was informed by the rep that this would only take 40-50 mins to complete . I spent well over two hours waiting for the Microsoft Tech to complete the entire process, which resulted in causing more damage to my laptop then expected. I was not able to access certain applications I needed for @ home work training which resulted in me being late for a vital training session. I had to call them back @ a bogus customer service number that was giving to me which did not work. After calling the number I initially called to inquire about service, I finally got hold to a rep who had me on hold for nearly 30mins while they were trying to contact the customer service department to fix errors that were appearing on my laptop. I'm very concerned b/c I had to give them my CC info, billing address and telephone number which is personal information to a company I can't even verify is legit or not. So, I decided to contact another Tech company to ask if they ever heard of this particular company and what I learned was that there were pending fradulant charges against IYOGI INC which made me feel a little uneasy considering I paid for a worthless product ending up having to modify all my personal information as a result of this. This is an example of what I was told that would be completed and was not :Primary issue- SYSTEM RESTORE: Caution. No restore points detected.REGISTRY CHECK: Caution. 32 Registry errors detected. JUNK CONTENT: Warning. 387 MB Junk files detected. Plan of action 1.needs to create the system restore point in the computer 2.pc optimization 3.pc tune up 4.remove junk files and folders 5.remove viruses malware spyware from the computer 6.windows update require 7.firewall settings 8.increase the virtual memory 9.disc clean up require 10.remove the conlicting software like mcafee microsoftware security essintial and the advance system protection 11.install the mcafee in the computer 12.deep scan of virus is require remote session 45-50 min 24*7 365 days 1year of unlimited software tech support $169.99 24*7 3years of mcafee antivirus $79 248.99 OUR TOLL FREE NUMBER IS- ###-###-#### Account ID : [redacted] Customer Name : [redacted]Desired Settlement: I want a refund via check b/c I have already paid this company who did not deliver what they promised.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted], we take any complaint with reference to our service or employees very seriously.

With reference to the complaint ID [redacted], we managed to get in touch with [redacted] and discussed this case in detail with him. [redacted] wasn’t happy with the services he received from our end and had already made up his mind to cancel the subscription. We have respected his decision and processed a complete refund of the amount he paid us. We expect the money to get credited into his account in the next 5-7 business days. We sincerely apologize to [redacted] for the inconvenience caused from our end.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Regards

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,