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iYogi, Inc.

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Reviews iYogi, Inc.

iYogi, Inc. Reviews (615)

Review: Failure to refund $200 for cancelled computer technical services. The purchase was cancelled 12 hours after being made. The technical service people at IYogi kept me on line for some three hours attempting to sell me various products and services. After I agreed to purchase a new antivirus program and a one year technical support they continued to insist on selling Windows 8 update. I suspected internet fraud and cancelled the purchase. IYogi Technical support people kept me on line explaining that they had to reverse the changes that had been put on my computer. During this process my computer crashed. I consider IYogi responsible for causing my computer to crash while purporting to return my computer to its original settings. I demanded a refund of the $200 they withdrew from my Bank via credit card and they agreed stating they required 7 to 10 days. The money was withdrawn on 11/**/2014 and not replaced. I called IYogi 48 hours ago and they claimed the refund was in process. I believe IYogi deals in unfair trade practices and should be investigated. I believe they caused my computer to crash.Desired Settlement: I think that in addition to a refund of the $200 paid to them that they should pay my costs for repairing the damage. $150 to [redacted] and $100 to consultant.

Business

Response:

Dear Revdex.com,Thank you for notifying us of this complaint. With regards to this we would like to apologize to [redacted] for the fact that we were not able to fix the problems on his computer. We have already gone ahead and respected his decision of the cancellation of services. The refund has already been processed. The charge got voided because the customer cancelled it on the very next day of him paying it. It should get credited in the next few days. We advise the customer to check his month end Credit card statement and it should reflect the refund of the complete amount paid to us.ThanksRegards[redacted], iYogi

Review: I paid $399.99 for three years of tech support and $99.99 one year computer warranty. I was very unhappy with their service. I asked for a refund by email to them. I did not get an answer. They totally took me for over $800.00 total when I figured in the software I didn't need! Their tech support teams doesn't speak good English and it was very hard to understand what they were saying. They made my computer worse than when I started with them. They sure took me for a ride. I cancelled the bank debit card I had and am getting a new one so they won't be able to take any more of my money. These people are really con artists. They need to be put out of business. Any help you can get me in getting my money back will be well appreciated. I took my computer to office max and they repaired it for me and got me all I needed for less than $200.00. That is what I should have done to start with! I'll know next time. [redacted]

Product_Or_Service: 3 years tech helpDesired Settlement: DesiredSettlementID: Refund

I will be happy getting back $399.99 for tech services for 3 years and $99.99 for computer warranty for a year. These charges all took place within the last week.

Business

Response:

Dear Revdex.com,

The refund process has been initiated from our end and it will get completed in the next few coming days. the customer has been notified about it.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have not received a partial repayment check like the have promised me!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

The customer will receive the refund in the coming few business days.

Thanks

Regards

iYogi

Review: Several years back I had received an e-mail telling me that I needed to contact [redacted] Anti-Virus, there was a phone number , which I called . They said that they were iYogi . I explained that I was trying to reach [redacted] and they said that I had reached the right number, Any way they talked me into using their service. And it went fairly well, I found it VERY inconvenient to have to let them clean my computer. It took way over an hour while I had to sit there and wait while they did their thing, answering questions. I also was apprehensive because they were in control of my computer..but I hoped it was good. I bought the three year deal. It was expensive, but I am easily manipulated. I was pretty much okay with the situation ..But also apprehensive to go against what they said. I did buy some Extra thing , which I NEVER used, a Back up System thingy, which I had NO CLUE about and ended up donating to a second hand store . That was in the past.

Then in September of 2013 it was time to do this again, or so they said. It sure didn't seem like three years?? .This time there was pressure to buy more and more things. I paid out, on my Credit Card, a TOTAL of $714.96 . The Representative told me that I had to promise to call in every month to have my computer taken care of by them. THIS time around was total disaster. I was pushed and prodded to keep buying more and more things to" Make my Computer safer" I did buy something "Outlook", which I NEVER did have them install in my computer, I was supposed to call them back, BUT by this time I was fed up. I refused to call them back. I just ignored it when I got an e-mails telling me I had issues and needed to contact them. for "SERVICE" Then I started getting phone calls which I would NOT answer. Day after day...Finally I have recovered enough that I took my computer to our local Computer Store and had EVERYTHING iYogi purged from it! .This cost me approx. $80.00. I became apprehensive and FINALLY irritated by the pressure put on me to buy more and more from them....If there service is so GREAT, why did I need all these EXPENSIVE EXTRAS!?? I bought this from them in September...But it is supposed to be upfront payment for 3 years. September -June 9 months, and if I hadn't been ailing, would have purged them way before this!Desired Settlement: I want a large prorated refund from these people!! I honestly felt threatened by some of their Representatives. I await your decision!

Business

Response:

Dear Revdex.com,

Thanks for notifying us of this complaint. With regards to this we had a word with [redacted]. She was kind enough to listen to us. We do apologize for the inconvenience caused to her. This is not the type of service we strive to deliver. As mentioned in her complaint, [redacted] doesn't want to continue her services with us and wants a pro-rated refund of the service fee she paid last year. We have an automatic system that calculates the refund amount. After entering the details, the pro rated refund amount has come out to be as $179.99 . The amount $179.99 will be credited back into the customer's account in the next 5-7 business days. We have already sent her an email regarding the same.

Thank you

Regards

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called iYogi on June **, 2014 in regards to a battery problem I was having with my Dell Inspiron 1420. Fahad (who was in India) told me that he would check my computer for problems and convinced me to purchase iYogi Exclusive Plan for 3 years which would give me the Tech Support I need. The Contract cost me $359.99. He took full control of my computer and my computer still is running slow, which he told me that after he was done doing whatever he was doing, it would run faster. Which it is not!!!

He also said I should update my Windows to Windows 8.1 at a cost of $270.99. He told me after this my computer would be like a new computer, WHICH IT IS NOT because Windows 8.1 is not designed for installation on devices running Windows Vista, which he should have known that is what is on my computer.

I tried to call the Customer Service number for iYogi and no one answered the phone. I was on hold for 30 minutes, and then I hung up.

Please help me cancel my contract with them and I will send back the Windows 8.1 on July *, 2014, for full refund on my Credit Card.Desired Settlement: Cancel 3 Year contract, and get full refund. Also I will send back Windows 8.1 for full refund. Credit my Credit Card in the Amount of $630.98. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My webroot security software expired and wanted to down load Norton anti virus instead of webroot so I needed a webroot removal tool so I Googled "free webroot removal tool" and this company popped up called Iyogi, so I called them and they said yes they can remove webroot for me but they would have to run a scan to see if anything else needed to be removed for Norton to run without conflict so I said ok, and they ran a scan and said there was a lot of issues and that they could fix all the issues and give me there anti virus software and make my computer run like new and keep it that way running like new for one year for $199, so I agreed, it sounded like a good deal, so they took over my computer and worked on it for hours deleteing a bunch of stuff but they also deleted my AOL which I use constantly and they deleted my [redacted] which is my phone fax which I just paid $50 for, so I lost all my business contact in my AOL tool bar which I can never find again, but they deleted things that make my computer run right, this computer is only one year old and ran fine, all I was trying to do was put differant anti virus software on it but after Iyogi got done and after several atempts to fix it over several days my computer is no longer usable, they destroyed my computer, I can't check or open emails, I can't get on my own business website, I can't get on other web sites that I use to make money, this computer is no good anymore, they refunded my money because they couldn't fix it like they said they could and they are the ones who broke it,, it ran fine until they messed with it, so I called to tell them that they needed to replace my computer and they refused, I am losing money every day by not being able to work from my computer, one sale could cost me $10,000, a new computer is going to cost $600. Bottom line they damaged my computer until it was not usable when it ran fine before they touched it, I am losing thousands of dollars from there negligence and they need to pay for it.Desired Settlement: Its going to cost $600 to replace my damaged computer, I want my $600.

Business

Response:

Dear [redacted],

Review: ordered Windows 8.1 from Microsoft. They out sourced me to iyogi inc. Trying to settle billing problem for 2 wks. and being told to "call back next Thursday" that didn't work then I had to call back next week.

asked for total amt. due. They stated three payments were received $139.99 $157.49 $29.99 $172.49. Received an other bill for $139.99 due on June **,2014. Reference No. [redacted] phone no. ###-###-####

Now I am worried about me credit rating. the calls come Napal, Indian.Desired Settlement: Either credit my card or send a check. Horrible Service.!

Business

Response:

Dear Revdex.com,

Thanks for notifying us of this complaint. With regards to this we would like to confirm that there would be no further charge made to this customer. The customer had called in a few days ago and raised this concern about she getting charged on 6/**/2014 , so we have gone ahead and put a stop on it. As far as the old $139.99 duplicate charge is concerned that has already been refunded from our end.

Thanks you

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I needed assistance with a new printer using my iMac. These people alleged that they were apple support.

I requested customer support for a printer that was not loading onto my iMac computer. This site came up for apple customer assistance. I allowed the person to 'take over' the computer and he said my hard drive had been compromised and that for a software repair I had only a hard ware contract and he wanted $180 for 1 year repair + $35 for an anti-viral program - he had a foreign accent; I hung up and went to the apple site and called them and this is a SCAM. I was immediately assisted with my problem with apple as I have an extended warranty on all components.Desired Settlement: I want the Revdex.com and local and state agencies to shut this scam down!

Business

Response:

Dear Revdex.com,

Review: On October *, my desktop computer had a virus, and I was unable to log on. I have [redacted] so I used my iphone to get a phone number and searched [redacted]. I called the first number that appeared which was ###-###-#### because it stated [redacted]. I spoke immediately to a representative who stated that they could help and work with [redacted] products. The cost was $169.99 and additional $29.99 - It was explained that they would fix the virus (which they did) and an upgrade in service as well as a one year contract. Being desperate and in need I continued and gave them the information needed. The next day I called another number to talk to a [redacted] representative and learned that this service was not from them, so I called the original number from the previous day. They did reimburse me $110.00 and $29.99, but refused full reimbursement due to fixing the virus (If it was [redacted], I would have gotten this completed for free under my contract with them). The misrepresentation of who they are and their services, acting like [redacted] company is deceiving. I again called out of curiosity on November *, and asked about my services with [redacted], and they continued to state that they work with [redacted] - They lie about being a different companyDesired Settlement: I would like a refund of $59.99 and to see the way they explain their services be changed to say really who they are, especially when the customer expected they were speaking with someone from a different company

Business

Response:

Dear Revdex.com,

After getting a call from IYogi telling me it was time for an update the tech tried to sell me a "device". I am a paid customer and was told it covered any problems . I refused and the tech ended the session abruptly. Terrible service for a lot of money.

SCAM DO NOT DO BUSINESS WITH.

How this company is Revdex.com acredited with an A rating is beyond me. This company is full of balony and any computer repair company will tell you that they lie and scam ppl every chance they get...I called them just to mess with them and I offered to give my cc info right off the bat and every time they just said "ok im ready for the numbers"...to the Revdex.com. You are not doing your job. You are supposed to weed out companies like this but you didnt. Now I cant trust your ratings and nobody else should either

Review: They don't fix any problems they only create problems so that you have to buy more products. They should not be allowed to be doing business! They sold me products to fix my computer but the problem was never fix and then because of having to call them constantly I had to pay more for a different service that included tech support. The problem has still not been fixed and now I have to take my computer to the real professionals to have the problem fixed...hence I'm spending even more money!Desired Settlement: Full refund amount of $250

Business

Response:

Dear Revdex.com,

Review: I contacted iyogi thinking I was calling Mcafee, I was flustered and had typed Mcafee into google and called the number that appeared without looking. When they answered I asked if they were McAfee. I was told yes, they work McAfee. I explained my problem, that since installing McAfee on my computer it has not worked and it was frozen to the point that I couldn't even remove the program to reinstall it. My computer had not been scanned by virus protection since installation on 3/*/13. They assured me that they could recifiy this situation and asked permission to access my computer. Once in my computer they ran a diagnostic test that revealed that I had windows errors (which was due to my trying to restore my computer and I had not reinstalled the updates!) and there were registry errors and something about junk files, it was definitely not specific to the McAfee issue. I was told that if these issues were fixed that my McAfee would work properly. NEVER did anyone even look at the McAfee program to see what was wrong. I was given a song and dance about the services and needing to fix my computer asap with what they determined was wrong with it at $400 for 3 years or $299 for 2 years. I said I did not want to spend any money on my computer several times and that if anything I would just by a new computer. They were very insistant and wouldn't let me hang up and seeing as they were inside my computer I didn't want to hang up on them. A supervisor came on and said that for $169.99 I could do 1 year. I agreed to this, after confirming with him several times that my issues would be resolved. [redacted]I only called for the McAfee problem! The technician came over the computer and started the "repairs". Once he said he was done and we hung up the phone immediately rang and it was a customer service rep who wanted to see if I was satisfied with my computer. A little hard to tell since I haven't even been able to touch it yet! He told me to restart my computer and I shut it down on accident. When I did this I saw that the technican had never even installed any of the window updates that supposedly were so "critical" to my computer that needed "immediate" attention and correction. There were 12 updates there to be done!!!!! As I shut it off the updates had started. The representative that called ME got annoyed with it taking so long and told me to just hold the power button down until the computer shut down. I did this, the computer booted back up. He asked if I was good now. Well, no I wasn't. The first thing that popped up was McAfee saying my computer was at risk because it wasn't installed properly. I was seriously mad and he transfered me back to the technician. He did something again and said that I was all set. I turned on my computer this morning and my McAfee is NOT WORKING. Now I have this software on my computer and I don't know what's on it, if it's good.. does it contain any spyware or anything?? Funny things keep happening today. I've not been able to turn my computer on since last week when I worked with them unfortunately. I googled iyogi after this to see what this company is all about because when I was first on the phone with them I noticed the Revdex.com logo on their website. This is another reason why I continued with them. In my research afterwards I've learned that this company in fact has numerous complaints against it, they got an A simply because they correct all of their complaints. I had watched a Youtube video of a gentleman called iyogi with a computer issue was dismayed to see them do the exact same scan with the exact same results as mine. His issue was that his speakers weren't working. I am appalled with this company and their A with the Revdex.com. I thought I could trust the Revdex.com and I've learned I can't, not without doing much, much more research.Desired Settlement: I want my money back.

Business

Response:

Dear [redacted],

A few years ago I had issues with my [redacted] printer. When I thought I was getting someone from [redacted] to help with my issue I got an Iyogi representative. They stated they solve issues for [redacted]. So I agreed to allow them remote access to help with the issue. Upon doing so, the issue was fixed but they had installed tracking software on my system, as well as change my browser search among other things. After everything was finished I noticed that my system began running slower and slower until it froze up completely. They install programs without your knowledge. Recently I had an issue with [redacted] software and got linked to iyogi at which time I thought I was dealing with a [redacted] rep. Turns out not so. After they gained remote access to look at issue this is when they told me who they actually was, Iyogi. Because of bad dealing with them in the past, they still kept pressuring me and telling me that I have issues on my system and they want money to repair these issues. I looked at my system info before contacting them and the info I saw was not as they pointed out. Appearantly they are trying to trick a person to give money for issues that really are not there.

This is my 2nd yr with ** and iYogi.

After reading the comments I have to agree with the negative comment. There was no need for me to contact tech suprt. to re-install the prog. It was to sell me more products I don't want. It took the "tech" 15 minutes of attempted intimidation not taking "no thanks just load the program.

Also, the auto renewal was set to charge me $99, for one year. I went to the web site and found the sec. suite for $68. for 3 devices. When I called sales they were unwilling to give me the lower rate on the update. I dumped the original program and loaded the discounted prog.

I like the program but the sales pressure might not be worth it next time. [redacted]

Review: I called a tech support line for [redacted], only to somehow be put through to an Iyogi rep. he asked to take control of my computer, which seemed unnecessary, and then took 56 minutes of my time to try and sell me on an expensive support plan, that had nothing to do with setting up my router! He loaded all sorts of stuff onto my laptop and kept refusing to help with the problem that I called about. after getting rid of him (and having my evening ruined as I was trying to watch Netflix with my son), I called [redacted] back and had my problem resolved in under 5 minutes without the rep taking any control of my computer. I believe the Iyogi rep's name was [redacted]. I feel violated as I trusted that person with taking control of my laptop, which I use for all my banking!! perhaps [redacted] is at fault as well?Desired Settlement: I want an explanation as to how this happened?

Business

Response:

Thank you for notifying us again of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With Reference to the complaint ID [redacted], we first of all would like to sincerely apologize to [redacted] for the inconvenience caused from our end. We would like to make this point that iYogi is an independent tech support provider and is not affiliated to any third party brand. We clearly mention this thing on our websites [redacted] and [redacted] along with the other customer touch points. We always try to put a special effort in making this point tom our customers.

We take feedback seriously and would be definitely looking into this matter and action as per the company policies.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

iYogi

I have used iYogi's services for several years now. They have gotten me out of several serious binds involving my desktop computer which I use for video editing, photo editing and visual effects editing. The problems they have helped me solve range from basic glitches to severe issues involving the the operating system being compromised by malware and trojans. They do a thorough tuneup of the system that I count on once a week (on top of my own everyday tuneups).

Review: This company charged me $169 to fix my iPad based on fraudulent statements. The issue I had was getting my apple ID password reset and they instead told me my iPad needed optimization and a 2 year support contract. Somehow they took a simple password issue and led me to believe I had larger issues needing addressed. They even had me give them access to another computer not related to this issue and they also stated it needed optimization. They should have stated my only issue was with resetting my apple ID account password and should have sent me to apple support to resolve not de-fraud me.Desired Settlement: Refund-Credit Card Credit and cancel any renewal charges

Business

Response:

Dear Revdex.com,

The customer can call our Customer service no [redacted] and talk to our representatives about the refund. They would help her with the same.

Thanks

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved by their refunding my money.

Sincerely,

Review: I purchased a internet security program, Total Defense, and told it had a 24/7 tech service for any issues. I called the tech service for help and was connected with Iyogi, which at the time I thought was part of the Total Defense. I was concerned the the security program wasn't working right and may have had a virus, was then told I had to purchase a separate service to take care of it. This service would include virus removal, optimizing computer and repairs done by remote sessions online. I purchased the year at $169.99, tech decided there was no virus and optimized the computer . The Total Defense again wasn't working properly again and I was told in an online chat to unistall/reinstall the program. This caused issues and I had to do a online remote session again. The tech stated it would take about 45 minutes and this time the session went on for over five hours. . At that point I was told that I would need a level three tech and I would have to wait three days for one to be available. In the meantime my computer was a mess, they had uninstalled the security program, left their programs on it, changed the registry, winsock, changed the drivers, etc. Somehow thru this process the sound no longer functioned and I was unable to reinstall Total Defense. The tech told me that my computer was usable as you could still access the internet. I told the tech it wasn't acceptable to wait a few days and that I wanted my computer fixed. Finally he agreed to have someone call the next morning, needless to say that call never came. I did get an email stating they tried calling me and were unable to reach me at the phone number that I had given them. I called them back as they couldn't even get my phone number right, again went in circles being shifted from one person to another. I was told again I would have to wait a few days for a higher level tech to assist me. I got my computer fixed and called Iyogi back later that day to cancel my service and request a refund as they were unable to provide the repairs. He agreed that they didn't fix it and offered to give me an additional two years of service at no extra cost. I said there was no way I would let them touch my computer again and wanted a full refund. He then offered the additional service time and a $20 Amazon card. I refused still and he finally agreed to cancel my account and give me a full refund. Then he transferred me to customer service with whom I went thru this again but was finally assured they were canceling the account and issuing a full refund back to my bank debit card. The funds were to be deposited into my bank account with 5 to 7 business days. This all took place on September *, 2014 , the funds still weren't deposited and I called back for the last time on Sept [redacted]. I was then told it may take up to 15 business days as this was a third party transaction. At one point I had said I would contact Revdex.com if necessary to resolve the matter and was told not to do that as it would take over 45 days to get my refund then. There has been ample time for the funds to be returned as promise., The last customer service rep said "don't worry you'll get your money" but as of today I have not received it.Desired Settlement: refund the full amount as they caused more problems on my computer, they failed to provide the repairs I was paying for and they agreed to the full refund

Business

Response:

Dear [redacted],

Thank you for notifying us about the customer’s complaint (Complaint ID [redacted]). We are sorry to hear about the unsatisfactory experience of [redacted]. As we couldn’t resolve the technical issues on customer’s computer, we have refunded the complete

subscription amount that [redacted] paid us i.e. $169.99.

It took longer than the general refund time of 5-7 business days as this was a 3rd party refund. The amount would reflect in the customer’s card/account statement in the next 3-5 business days.

As the customer’s concern has been taken care, we request you for the closure of this case.

Regards,

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told funds would be received in my card account in 5-7 business days, I called back twice since then as funds weren't received. First time they assured me that funds would be in my account on Sept **, the second call on Sept [redacted] I was then told it was a third party refund and it would take 3-5 more business days. Now 19 days later I'm being told to wait additional 3-5 business days. There has been ample time for refund to have been received, at the time I purchased their service the funds were immediately taken out of my account. This just keeps going with the waiting and I want my refund as promised.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

We are sorry for the inconvenience however we have the confirmation that the refund was processed by Total Defense on [redacted] Oct 2014. We would request [redacted] to check for the amount of $169.99 credited to her card after [redacted] Oct 2014. We have also sent this for further investigation.

Regards

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Funds were received.

Sincerely,

Review: I contacted iYogi to help me with technical issues with my computer considering it wouldn't update and the internet wouldn't stay connected. They went onto my computer and downloaded software that would fix this issue and charged me for it. They worked on my computer for about 45 minutes and just moved stuff around and checked my files but nothing was fixed. When they hung up and disconnected they told me to restart my computer, and I did. Nothing was fixed and the software they installed was useless to my problem. Also they charged me for the warranty on my Lenovo which I didn't even receive. It was a waste of time and money and my computer is acting the same and worse with glitches from their software (such as pop ups).Desired Settlement: I want my money back on my card with for the warranty that I never got - $59.99

The money back for their software that was suppose to secure my computer that I had to uninstall - 99.99

And the tech support because half the time, they didn't know how to solve my computers issues - 169.99

Total of $329.99

Business

Response:

Dear Revdex.com,

Thanks for the notification. we request the customer to call us on our toll free customer service no [redacted] or drop us an email on [redacted] and our representatives will help her with the refund process.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I said all the problems stated in my complaint and they refuse to see that I didn't need the software they gave me. I called the number they gave me on my voicemail and they explained that I needed the software to clean up my computer once a month and the technical support to help me do that, and I still don't have the warranty that I paid for. Since I got a new computer they decided to transfer all that "support" onto my new one instead of a refund. I told them no, but they insisted.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We again request the customer to call us at [redacted] or send us an email on [redacted] and this issue will be taken care of.

Thanks and Regards

iYogi

Review: MY LAP TOP HAD A VIRUS AND FREEZED UP. I CALLED JUNE **, 2014 TO REQUEST A REFUND OF #110.00. IYOGI PROMISED AREFUND IN 1O DAYS. THIS DID NOT HAPPEN. I HAVE CALLED BACK JULY **, 2014 AND THEY AGAIN PROMISED A REFUND IN 2 DAYS. I CALLED AGAIN AUGUST * AND STILL NO REFUND.Desired Settlement: I WANTY THE REFUND ON MY CREDIT CARD I USED.

Business

Response:

Dear Revdex.com,

We can confirm that the refund procedure has been initiated from our end. The customer should be expecting the money to get credited into his account in the next few business days.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: COMPUTERS SOFTWARE & SERVICES

Address: 291 Broadway Rm 803, New York, New York, United States, 10007-1926

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