iYogi, Inc.

Review: I try to install Norton Anti-virus, which free through my cable/internet provider. My computer was infected. Somehow I ended up talking to an iYogi rep, it may have been thru a pop-up. I gave iYogi access to my computer. They said they fix my computer, I got a confirmation email that I paid $169.99 for the fix. But I got charged $199.99. I agreed to $199.99 but I didn't agree to buying two different things. I got another email saying I purchased a Total Defense. After I got this email I saw the iYogi rep go into my change something on my Total Defense email. I didn't order Total Defense. My Total Defense email says it cost me $0.00.

But what really gets me is the iYogi said/implied they work for/ or were a subcontractor with Norton Anti-virus. I still have pop-ups, not as many but I still have some.

Very shady, I feel I got hood-winked, ripped-off.

Then I tried to contact them, by them calling me back and via chat, they never called back and never chatted with me.

I uninstalled their program.

iYogi is shady, devious, disingenuous and shifty outfit.Desired Settlement: I want to get my money back.

I was mislead.

Business

Response:

Dear Revdex.com,

Thanks for notifying us of this complaint. With regards to this we got in touch with [redacted] and discussed with him at length. We have gone ahead and initiated the refund formalities for the Total Defense charge. The money will get credited into the customer's account in the next 5-7 working days. We have notified him about the same.

Thank you

Regards

Active Response Team

iYogi

Review: I own two computers, one is a Toshiba laptop that I have had for 4 years and the other is an E Machines Desktop that I have had for 7 years. Both computers where working extremely well up until one night in August 2013 when I started to notice my Laptop was running a little slower than normal. So I contacted Iyogi Technical Support and I let an Iyogi Technician take control of my laptop computer to identify what the problem was. The technician then proceeded to tell me that my computer was running slow due to a virus and that he needed to service my laptop by FIRST cleaning off my laptop and then installing an anti virus protector. The technician also asked me did I own any other computer besides the laptop and I told him yes and informed him about my desktop. He then suggested he should service both computers because they where connected to the same internet modem and that because he detected a virus on one computer that it could have possibly spread to the other computer. (Now I had only witnessed my laptop running slower than normal but my desktop was fine). But I agreed to let him service both computers because after all I thought hey he's the expert he must know best! So I paid for the service. Hours went by and he was finally finished cleaning off my laptop and installing the anti virus. My laptop was back up and running perfectly fine but he then told me his shift was ending and that he would have a technician call me tomorrow and do the same for my desktop. The next day I received a call from a [redacted] technician. She went over my account notes and told me she would be finishing up the job by servicing my desktop. I noticed immediately she was very impatient, talking fast, and acting as if she was in a hurry to complete this process. She told me she needed to take control of my computer so that she could go ahead and install the anti virus ONLY on my desktop. I then told her the technician I spoke with the day before SPECIFICALLY told me that my computer needed to be cleaned off FIRST before he could install the anti virus. she then responded back to me with a bothered some attitude saying "no I don't have to do it that way that's what the anti virus is for" I then said to myself ok she must know what she's talking about since she's the expert right? Wrong!! After installing the anti virus she asked me to restart my computer, and I did and this is where I faced the problem. Once I restarted my computer it loaded up to a "black screen" and I could not complete the process of logging into my computer to get to the start screen at all. I informed her what was happening and she then proceeded to try and preform certain tasks to get my computer to work again. After all attempts failed she then transferred me to several technician who all tried those same tasks and again "all of the attempts failed." They then told me I would receive a call back the following day and I experienced the same process of being transferred from one rep to another and them preforming the same tasks to try and fix my computer and all attempts failed. This occurred for over 4 months. Over those 4 months of my issue being unresolved I finally grew impatient with iyogi poor customer service. so when I was transferred to the next tech I asked to be connected to a "[redacted]" who told me that I have 2 options. Options: 1. Get a reinstallation CD from the manufacturer - (The computer is 7 years old and out of warranty) 2. BUY Windows 8 for $137.99 (I did not think that was the right way to go because I did not break my Laptop, THEY DID so I wasn't understanding why I had to pay to fix something I didn't break to begin with) I had a lot stored on it and I had no desire of dropping anymore money into it. I told this to the Iyogi [redacted], who insisted paying money was the only way that I could fix my computer. I debated with him for an hour, told him im not paying, but you guys need to fix this issue. I have NEVER had any problem with my desktop prior to calling iyogi and that their technician is the one who suggested working on it to begin with and performed a task that damaged it. He insisted that it could be fixed if I paid money and bought their windows 8 product. I then told him I felt they were fully responsible for this matter and insisted they provide the windows 8 product to resolve this ongoing issue. I informed him how inconvenient and time consuming this whole matter has been to me. Not to mention the distress I had experienced from iyogi technician departments unprofessionalism! I told him over that 4 month period of time I had been hung up on, treated with disrespect, been promised that my computer would be fixed and it wasn't, my feelings have been treated with disregard, and I have been left completely unsatisfied. My computer is invaluable! It has been in my family for years and was passed down to me after my twin brother passed away! It has SENTIMENTAL PHOTOS AND VIDEOS of him and I, ALL MY MUSIC, COLLEGE SCHOOLWORK, BUSINESS INVOICES AND TAX INFORMATION. My only wish is that iyogi provide the windows 8 desk to fix my computer back to they way it was before their technician broke it. My computer has been sitting in my office for over 4 months with a black screen. I just want to enjoy it again and be able to access my files again. I ask that you empathize with my situation and help me to resolve this issue!Desired Settlement: I would like iyogi to be held fully responsible for damaging my desktop. I am asking that this ongoing issue be resolved as soon as possible.

Business

Response:

Dear Revdex.com,

Review: I bought a hp computer,thought I was dealing with hp support,somehow iyogi got directed and was billed $119.00 to correct my computer issue which already had warrenty from hp,they never said they were not hp.After almost 2-2 hour tech repairs,they kept trying to get more money,I was/am so fed up with them.I told them I was done.I called hp customer service and found out that they are aware of iyogi,and that they are not tech support for hp.I had to stop payment,uninstalled their access to my computer,cancelled my bank card,what a nightmare this has been.I called them (iyogi) told them I was aware of who the really are,the fact that I was misled,hp knows who they are,the guy kept saying ok,what do you want,I told him I stopped payment,would report them to Revdex.com,and not to call me.He called back 4x's,I finally hung up.I got a email saying I would have credit 5-7 days.I told him this company was fraud,and cost me a lot of time and $$$,not to call againDesired Settlement: for this company to be exposed to the public,shut down,keep them from ever doing this to someone again

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we first of all would like to apologize to [redacted] for any sort of inconvenience caused to her. iYogi is an independent third party remote tech service provider which is not affiliated to any brand or organization. We clearly mention this fact on our websites and other customer touch points. We don’t practice or encourage any form of fraudulent business to take place from our end. We have already processed the complete refund of the amount that the customer had paid us and the money will get credited into her account the next 5-7 business days.

We take feedback very seriously and would definitely like to investigate this matter. We will action as per the findings and make sure that nothing of this sort gets repeated again.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not got the credit as of yet, Iyogi said it coudld take upto 5-7 days.In the meantime, my bank [redacted] has filed a dispute,I will not accept any resolution until I have been issued credit.

Iyogi is posted all over the internet for running this type of misleading service.I feel they can wait until I am fully satisfied.This has caused a big issue in my banking because of Iyogi's business practice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear[redacted],

Thank you for notifying us again of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we would like to inform the customer that the transcation was voided. It takes three days for the money to actually get debited from the account, however since the subscription was cancelled a day after he agreed to pay for it, hence we never received the money. This means that the money never got debited from the account and incase if it shows it has been debited on the monthly statement , we request the customer to ask his bank for a new statement and that will surely show that the money got credited back on the very same day because the transcation never actually took place. Getting in touch with his bank will more than sort this out.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

I was having a problem with y IPAD and googled [redacted] support. This business came up and I asked them if they were affiliated with [redacted] and they said yes. I explained the problem and asked if my IPAD was still under contract. After taking the seriel number they said they would look it up. They returned to the line and said my warranty had expired. They said I would have to pay to get service. They told me my IPAD was connected to my Computer and therefore would be an additional fee. I was charged $379.00 plus $79.00.

After further inspection I called the correct [redacted] service number and learned my IPAD was in fact still under warranty. I called the other company back and stated they had misrepresented themselves as being an affiliate of [redacted] and lied about my warranty. I requested a refund and they refused.

Review: Gullible party. IYogi kept saying I needed lots of services, because of printer issues. yes, tech support helped me, but I"m trying to get charges of $879.97 taken off Discover to no avail. Do I have any other rights to resolve issue? Will give you exact dates & services, if needed. I've had no luck with IYOGI.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we would like to inform the Revdex.com that the customer has already disputed all the charges with his bank. Had this not been the case we would have been in a position to refund the amount that the customer had paid us. Since now it’s been disputed so the charge now lies in a suspended state. So we request the customer to get in touch with the Bank as they will be the one’s helping her to resolve this.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Please keep complaint ID# [redacted] open, and posted on New York's Revdex.com. I would like for my experiences with IYOGI to be public, because I was scammed. I realize now that they kept leading me on, but was unaware of it at the time. They won't refund my charges on my Discover Card. Please keep open, so that other people won't be scammed as I was.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Iyogi helped solving my computer issues. Although it took over a full day.

The biggest complaint I have is the continuous pressuring from both sales and technicians to sell you more stuff.

I am at the point to find another service company just to not be subject to their continuous calling to pressure into buying more products or service. Every time they call they use a different number so you pick up the phone and there they are. They now claim that my membership is up for renewal but I know it is up for renewal in March 2015. Not now.

You cannot reason with them. The only thing that works to get rid of them is hang up.

I have been a long-time customer of iYogi, Inc. I have been very satisfied with their technical support time and time again. The technicians go above and beyond to make sure I am satisfied. They resolve my issues in a timely manner and they are always courteous. I plan to renew my subscription for years to come.

Review: I bought a Dell Computor one month ago. My [redacted] was expiring and asked me if I wanted to download this service. I said yes and proceeded with the download. All of a sudden I get all kinds of ugly pop ups on my 1 month old pc. I called the number for [redacted] and got [redacted] or so I thought. Then after they tell me of their service and that I caused the problem. Told me they were Iyogi and proceeded to sell me their service of 199.98 to fix my pc. My pc was fine before the [redacted]. Iyogi told me that [redacted] by itself would not help me. I think they misrepresented themselves to me, ripped me off of money that I really do not have. Is there something I can do to remedy this. My last pc lasted 13 years and never needed this kind of service. After reading some of the other customer reviews, I feel like they are scamming us. I am not alone. What can I do.Desired Settlement: I want my money back from their dumb service.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. Firstly, we would like to apologize to [redacted] for any incovenience caused to her. Secondly we would like to inform you that [redacted] had called our Customer Service No yesterday and spoke with a representative. We have respected her decision on the cancellation of services and processed a complete refund of the amount she had paid us. The refund details were provided to her over the phone and we have also emailed the same to her email address as well.

Thank You

Regards

Review: I was contacted by this company and they claimed they could help me. I have been having computer issues for a while now. They said they needed access to my computer and because of this rep multiple viruses were put on my computer and then he decided to make a rest[redacted] password which locked me out of my computer. The viruses have now damaged my computer and has nearly made it unusable. Although I didn't have very many programs on my computer there were a few items that were important. I managed to remove that pesky password but at the risk of losing many documents that costed me money. Either something is done to where I get my money that you forced me to lose or there is a lawsuit coming to your door where I will cost you a lot of money. The police are already involved in doing an investigation of the matter and I will be contacting a lawyer soon. I have also been harassed by your rep. He has called 8 times since the incident trying to force money out of me. That is valid for charges of harassment which can still cost you quite a bit of money. You messed with the wrong person. It will cost me over $600 to get my computer fixed because of you.Desired Settlement: It's either you pay up or you pay up a lot more in a lawsuit. Your choice.

Business

Response:

Dear Revdex.com,

Thanks for the notification. We are not able to pull out any details for this customer in our database. We tried searching her using the name, phone no and the email address but couldn't pull up anything. So request her to send us her iYogi details so that we can look into her account and get this case addressed. She can send us an email with all the details on [redacted].

Thank you

Regards

iYogi

Review: I called to have technical support from Lexmark for getting my wireless printer connected to my laptop. Lexmark must use iYogi as a contractor. I agreed to pay them $199 to clean up the registry in order to have it connected. After being on the phone for over two hours to the agent, and giving him remote access to my laptop, he said it was not going to work today as the "settings need to refresh" and to call back tomorrow. I have since read the iYogi reviews online and sense it is reading exactly as a scam, as others have reported on iYogi on not just the Revdex.com but many other online review sites.

They lost my trust by not delivering what they promised, which was a connected wireless Lexmark printer. I expect a full refund of my expenses.Desired Settlement: Full refund of my expenses on my Visa card

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. With regards to this we contacted [redacted] and discussed this issue with her. After the discussion she allowed us to give one more chance in fixing the wireless printing problem she was facing with. Our tech however wasn't able to fix the problem it seems and therefore [redacted] opted to cancel her subscription with us and get a refund. We have gone ahead and respected her decision and initiated the refund formalities. The money will get credited into her account in the next 5-7 business days. We do apologize for the inconvenience caused to her.

Thanks

Regards

iYogi

Review: I turned on my computer and found that I had AVG installed on it. I called the service number and told them that I didn't order their product and that I wanted it removed. The service [redacted] then went through my computer and told me that I had a lot of issues that needed to be resolved. I told the service [redacted] that the only issue I wanted resolved was the presence of AVG on my computer. Then the service [redacted] told me that the only way that the program could be removed was by paying a one time service fee and all my computer issues would be resolved. I terminated the conversation.

Two days later I again called the service line and got another [redacted]. This time I was very specific. I told him I didn't want to buy anything, that all I wanted was the AVG program off my computer. He said 'No problem, he could do that." So after about 30 minutes of this and that, him taking over my computer, running diagnostics, etc., "You have some really bad issues that need to be resolved.", to which I again said that the issue I wanted resolved was the presence of AVG on my computer, that I didn't download it, I didn't even know it existed until it appeared on my computer screen, and I wanted it gone. "Well, you really need to get a one year subscription so we can give you [redacted]h support and do all the wonderful things that need to be done." At that point I asked him if he remembered why I called. He said he did. I asked if he would remove the program. He said there would be a one time charge to do that. I asked to speak to a supervisor. He said sure, one would be with me in two minutes. I waited until the line went dead.

A few minutes later, I noticed that the mouse curser was wandering around the page and then my computer turned itself off, then on again. Now it will only boot up in the safe mode.

I need my computer for my business. Now I'm going to be out about $100 and several hours of what should have been productive time when I take it to the computer repair shop to get this mess straightened out. This is a classic case of Malware hijacking a computer and demanding a ransom.Desired Settlement: Compensation for having a third party remove the unwanted program from my computer.

Reasonable compensation for the unproductive time spent with the [redacted] support/sales people, and having to take the computer to and from the repair facility.

Business

Response:

Dear Revdex.com.

We apologize for any inconvenience caused to the customer. We take feedback seriously and would like to investigate this matter. The customer was not charged anything so there is no case of a refund here. If the customer wishes to speak to a CS supervisor he can do so by calling toll free [redacted]

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I had to wipe my hard drive. I lost a lot of valuable information. Then I had to spend half a day reloading software.

Although I did not purchase the company's program, somehow it wormed itself into my computer.

I do not feel the company is blameless for injury to my computer, or my loss of time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

I think this case is very clear. It's unfortunate that the costumer's computer didn't function to it's best afterwards , however no malicious activity was performed by our [redacted]hs, we can confirm that. Hope the computer starts performing better and the customer does not have to reach any [redacted]h support for help. We hope this case gets closed now.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This is going nowhere.

Complaint is unresolved.

The End

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Supposed to be [redacted]. Was on [redacted], and the phone number given sent me to Iyogi, Inc. I purchased their product for 200 dollars and tried to explain that I didn't want their product, they kept trying to sell me more products when I was asking for a refund. They did not help me with my issue and finally after 3 hours on the phone agreed to a refund but told me there would be a 59.99 dollar service charge. That is completely outstanding and was mis-represented.Desired Settlement: I would like a full refund, without additional charges for their mis-representation of advertisement and for their lack of help and non-compliance.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. We do sincerely apologize for any inconvenience caused to the customer. The customer had contacted us with regards to the refund yesterday. She did speak to one of our representatives and the refund was initiated from our end. It normally takes about 5-7 working days for the money to get credited into the customer's account. So, we request her to get it checked in the due course of time.

Thanks

Regards,

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was having issues with my iPhone and so I looked up Apple support and Iyogi tech support came up. They said they worked for Apple and they would be able to fix my issues. Once I was promoted to plug in my phone to laptop, they gained remote access. They told me my computer had viruses so I had to optimize my computer before my phone could be updated. They told me for 119.99, they could fix both of these things. They had remote access to my laptop for 6 hours and NOTHING was fixed. They said I needed to download Windows 7 before they could fix it. When I went to go back online the next day, I realized that they had installed all this hardware into my computer as well as changes my wifi security key so I could no longer get online. They erased programs and made it impossible to get online. I had to pay 39.99 to have my router and modem reset and then get a warranty and I still need to take my computer in to remove all of the hardware that this company added to my computer and messed things up way worse!Desired Settlement: This has been a huge hassle for me. I had to cancel my bank account, fill out papers to stop the payment and then pay a lot more out of pocket! I think they are responsible for the money I had/have to pay to fix what they did to my computer! They purposely changed my settings so I had to spend more money.

Business

Response:

Dear Revdex.com,

I tried to call [redacted] to help me resolve an issue with Safari, and called iYogi instead because they were listed as [redacted], just under the REAL [redacted]. The guy kept me on the phone for 40 minutes, and I gave him remote access to my computer. Until he started scolding me for not having my computer maintained at least once a month and making up all kinds of lies about how my computer was infecting all the other devices in my house through my WiFi, I thought I was on the phone with [redacted], because that's how he presented himself. I realized he was trying to sell me a service so I disconnected immediately. I had to take my computer to the [redacted] store to get my internet unlocked and have them upload a security feature to make sure the guy hadn't infected my computer with anything while he had remote access. This company is operating under false pretenses and should be shut down. With all the complaints, I can't imagine why they're given an A rating.

Review: I typed on Google / Google message retrieval. I spoke with once again, yet another person who barely [redacted]. I ask him if he could retrieve sent items from my gmail. He said yes ofcourse we can do that. When we got into the process, he tried to see me Norton Spywear, and he told me someone was trying to hack into my computer from North Carolina. I know no one in NC, and my it guy walked in when I was talking to the guy. I ask my IT guy, and my IT guy said, hang up, it is a scam. I hung up, the guy fro iyogi called me back, and said THIS IS NOT A SCAM. Was very angry. He scared me, and now I am afraid he is going to hack into my computer. This company is not a help desk, which he professed to be the google help desk. They are a company selling products under false pretenses.Desired Settlement: Full disclosure to customers, and to explain themselves on google that they are a 3rd party vendor trying to sell prodcut. I also want assurance that they are not going to hack into my computer.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we are first of all extremely sorry to [redacted] for the inconvenience caused to her. We would though want to make this point clear that iYogi is an independent third party tech service provider. We are not associated with any third party brand or entities. It is clearly mentioned on all of our websites and other customer touch points. We take stringent measures to clarify this to our callers. We possess a Revdex.com rating of A and have recently served our three Millionth customer. We certainly don’t practice misrepresentation.

We do take feedback seriously though and would definitely be investigating this matter and then action as per the findings.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Basically, all they did in the email to you is to try to justify why they do what they do. They lied to me and told me they could fix a problem that I asked about which was, how do I retrieve a message from gmail that has been deleted. They said, oh yes we can do that. They told me to do a go to meeting, and while in the midst of the go to meeting, they tricked me into downloading their sofware onto my computer. They said, I had to do this so they could look at my computer to see how to retrieve the deleted emails. ALL LIES. While he pretended to be retrieving the emails, he said, oh no, someone is trying to hack into your computer. I called my IT guy, and the guy on the phone, said, Oh wait a minute, I have to get my supervisor. He came back to the phone, and said I needed to get protection for my computer. He brought up 2 sites and said which one do you want, one is 149 and the other is 189. My IT guy told me it was spam and to hang up. I told the guy, you are spam, and I hung up. He called me back 3x. One time at work, and 2x on my cell phone. I also do not like these companies that [redacted]. [redacted]. [redacted]

This company in my opinion is guilty of bait and switch.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we would like to reiterate the fact that we will be actioning this case. We don't practice misrepresentation or fradulent way of dealing business. We have a zero tolerance towards anything of this sort and if anyone is found guilty , he /she will be dealt with in accordance to our company policies.

Thank You

Regards

Customer Service Team

iYogi

Review: 1 year ago I purchased 5 computers and technical support from iyogi. this was very frustrating as it took numerous phone calls to finally get a fixed price and never dealing with the same person twice. my office manager finally refused to deal with them, over the last year my office staff has become very frustrated with them as they are never available to answer phone calls or give technical support like they are supposed to. last week an account manager called during a busy part of my afternoon and informed me that I needed to buy a hardware extension contract or my software contract would be come invalid. when I wanted details and the person to call back later he became verbally abusive and more aggressive and the angrier he got the worse his accent became. I explained to him I had times in the morning and late afternoon to return calls and I could not just stop seeing patients and deal with him. he became very angry and finally I made my office manager deal with him and finally pay him the $499.00 so I would not lose my software contract. he tied up my office staff for 45 minutes and refused to fax over any paperwork. I tried to call back on the number he called from later that evening and was told no one was available to talk with me.Desired Settlement: I would like the Revdex.com to investigate and find if other businesses have been harassed and treated like this. I intend to post this on the ama web site and the state web site so other providers do not get caught up in this kind of fiasco. this company has gone out of its way to not deliver on the service I paid for and the people are rude and abusive when you do try to question them

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we would first of all like to apologize to [redacted] for the inconvenience caused. We are extremely sorry for the incident that you are reporting. iYogi is one of the leading remote tech support providers in the world and we believe in providing quality customer service and that’s what has helped in serving our three millionth customer recently.

We certainly don’t practice or encourage our representatives to do the sort of things that have been reported in this complaint. We take feedback very seriously. We have performed a thorough investigation into this case and our dedicated quality team has come out with the report which clearly shows that the tech was at fault. iYogi has a Zero Tolerance towards any sort of unprofessionalism shown by the technicians over the calls. Our management is looking into this case now and rest assured we will be actioning it as per our company policies. We are thankful to [redacted] for bring this case into our notice and we will make sure nothing of this sort happens again.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Review: I looked up Norton Antivirus protection, and called the first number that advertised Norton Internet Security. I spoke with an Indian man named [redacted]. He told me that he works for Norton Support and wanted to remote access my computer to help me install Norton, and I asked him the price first, which was funny that he didn't want to discuss the price yet, but I let him access my computer because he said he worked for Norton. After I figured out that he didn't work for Norton, it was too late. He DELIBERATELY INSTALLED A VIRUS ON MY COMPUTER!!!!! I realized that I was probably being scammed, and asked him to take off whatever he was doing to my computer and I told him that he was NOT NORTON, and I was LIVID that he acted as though he was selling Norton product. Their website is: [redacted] it falsely advertises 24/7 support for Norton. I hung up with him, and checked my Control Panel in my Windows, and noticed programs that I did not have before, so he lied to me when he said he uninstalled whatever he did. I also had an icon on my page that said PC Protection that was not there before, and the program he installed had the word mal-ware on it!! I got live support today with the REAL NORTON, and paid $150.00 to get a live agent to renew my Norton, which had just expired two days ago, and I had NOT gone online at all until I was going to renew my protection. They confirmed that TWO viruses were placed on my computer last night. I had not been online, nor downloaded ANYTHING which confirmed that he in fact DID download a virus to my computer. The representative with this I yogi scam company - before we hung up, he said I will be calling him back for virus removal, he was sure, and that statement was because he had HOPED I would call for their services to remove the virus he installed. Their website says the name Norton in it, so they are misrepresenting them for hopes of luring in people with false advertising like they did to me. The representative, and his supervisor( whom I chewed out today) BOTH lied to me saying that they are support for Norton, when infact they are in NO way affiliated. They cost me a lot of money and grief to remove the viruses they installed WITHOUT my permission. I would really like a refund from having to pay the real Norton for what the FAKE NORTON did to my computer. I looked up this I yogi, and they are also advertising that they are a MEMBER of the Revdex.com which I find very HARD to believe. I looked them up and there are hundreds of google pages warning you about the I yogi scam. I would have NEVER let them on my computer if I had not been lied to, as though they were Norton. I am very upset, and hope you [redacted] their company down once you see all what they are doing to people. They are mostly in India, but have headquarters in New York, New York.Desired Settlement: I would like for them to pay me for the services I had to render to remove the viruses that I had to pay the REAL NORTON to remove, since they downloaded the malicious viruses, THEY should be the ones to have to pay for it, NOT me! I will GLADLY show you my receipt, and Norton can confirm the time that they did download the viruses, and the I yogi can confirm the time their tech spoke with me. Coincidentally they were the same time. They should also be banned from even using the NAME Norton in their web address, as well as in their verbiage, as well as in their advertisements that clearly say 24/7 Norton support. Norton owns Copyrights to that name, and I yogi should be sued. That's false advertisement. They are a bait & hook scam company who LIED to me! I need to go relax, but please get back to me on this, they need to be stopped. I would like this to be resolved by them mailing me a check for $49.99 which was the cost to remove the viruses that they put on my computer. They also should remove the Revdex.com member status off of their page, because I would only HOPE that you would not let a company such as this be a member, as this is not better business. That is ALSO false advertising. That is why I trusted them to begin with.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we have gone ahead and performed detailed audits of the calls and the remote sessions that took place in this case. We have a dedicated quality team who has analyzed this case right to the core and they came up with the conclusion that at no point in time did the technician misrepresent himself. The reports also confirm the same. Correct branding of iYogi was done on the call with absolutely no intent of misleading the customer.

iYogi is an independent service provider and is not affiliated to any third party brand or company. We clearly mention this point on all of our websites [redacted] , [redacted] and other customer touch points. We possess a Revdex.com rating of A and have recently served our three Millionth customers.

None of the claims made by the customer are justified in this case. So we request the Revdex.com to close this case from their end.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They most certainly did download a virus, and the time can be confirmed by Norton Internet, whom they pretended to be. This company has lied to me many times on the phone,

Review: For the last two days I have been trying to get tech support from the remote tech support icon when I click on the icon I get no response, then I tried the phone tech support line still not response. I spoke with customer service and they said the best tech service can do is call me back in two hours. Unacceptable. My time is very valuable. It is clear that Iyogi has sold more services then they can handle. This is not my fault. When I call for assistance I want it right now. Their problem they do NOT RESPECT or put VALUE on the customers time which is very valuable . They have gotten very unprofessional and uncaring. Membership number [redacted]Desired Settlement: That Iyogi get their act together and organize their remote session and phone system so they can take calls in a timely fashion. No more making the customer wait more then ten minutes. If they can not do this I want my money back. The service is a total rip off.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we managed to get in touch with [redacted]. He had already contacted an iYogi tech two weeks back and sought help from him in order to get the computer issue fixed. We apologized to [redacted] for the inconvenience caused as he was not able to reach us when he needed help at first. We explained him the reason as to why it happened and he was very gracious enough to listen to us and understand what we said. He has been an iYogi customer for a long time now and we hope to serve him better in the future.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Review: I contacted this company at aroung 8:30 am on December **, 2014 & asked if it could help me get a passcode for my router a Cisco model and it assured me that it could. Long story short they sold me a computer protection package for $149.99 and then kept me on the phone for over 4 and 1/2 hours and did not resolve my issue.My router was working before and now I can't get internet access through my router and this company told me to go buy another router from [redacted]. I spent over 4 and 1/2/ hours of my time and did not get what I was promised. Just a rip off and scam and complete waste of time.Desired Settlement: I want a refund of my money paid of $149.99.

Business

Response:

Dear Revdex.com,Thank you for notifying us of this complaint. With regards to this the customer had also written to our Customer Service and asked for a complete refund of the amount she paid us. We have gone ahead and cancelled her contract with us and processed a complete refund. The money will get credited into her account in the next 5-7 business days.ThanksRegards[redacted]

Review: I called the number listed under Dell Support and reached iYogi. They appeared to be a legitimate business with legitimate knowledge of Dell computers. My issue is that the Internet shuts down every time my computer goes into "sleep" mode." The technician, [redacted], spent almost 45 minutes looking through various things on my computer through a Skype-type system that allows him to work on the computer at his end. He did not solve the problem and instead tried to sell me a software system. When I declined, he abruptly ended the call and closed out the windows on his end. However, he also changed the display settings on my computer, rendering it unusable. I can't access the options to change it to a readable screen, and all the icons and print are magnified to the point that I can see only about a quarter of any screen at any time.The sound is also disabled and I cannot bring it back up. I cannot work on the computer like this. I don't know what he did or why he would not return it to its proper settings, unless he was simply put out that I would not buy the software, and this was his "revenge." At this point I will have to take my computer into the tech company that sold it to me and have them try to re-set it.Desired Settlement: I would like this company not to advertise services for Dell computers if they are only trying to sell software. I also would like to be refunded for the cost of repairing the computer and restoring my settings and sound. I expect to pay approximately $50 to the technician. Additionally, I have lost almost 3 hours' work (I am self-employed and work from home on this computer). I would like to be reimbursed for the expected $50 as well as $42 for three hours' work lost due to iYogi's technician.

Business

Response:

Dear Revdex.com,

We couldn't locate any account albeit free for this customer. We would like to set the record staraight here that iYogi is an independent service provider and not affiliated with Dell or any third party barand. We clearly state this fact to all of our customers. Secondly we access the customer's computer after receiving his or her permission on it and then only we can work on it. Although the customer hasn't paid for any subscription , however if she thinks that her computer settings have got changed due to our tech working on it, she can send us her contact details. We can have one of our techs reach out to her and get it fixed. Thats the maximum we can do even though she isn't a registered customer.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Despite what the company said, I was NOT informed that they are third-party. Their number is listed as a "Dell Support" number and I believe that gave me the expectation that I would receive appropriate service for my Dell laptop. The tech had permission to work on my computer because I thought he was legitimate. He was not, as evidenced by the fact that he spent 40 minutes "searching" my computer and then tried to sell me software and ended the call when I declined. He ended the call without returning my settings to normal and I had to take the laptop into a technician to be cleaned. If iYogi thinks I am letting their people anywhere near my computer again, they have to be kidding. I learned my lesson and all I want is compensation for the $30 I paid to have the computer fixed. I will accept the loss of work time as part of a valuable lesson learned, but not the actual expense of solving a problem their tech created.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We had a word with [redacted] and as mentioned in the previous response we were ready to offer help by having one of our expert L3 techs work on her computer and fix it. However [redacted] has lost faith in iYogi techs and wants to have someone locally look into it and fix it for her. We have respected her decision and apologized for the inconvenience caused. As a gesture of courtesy we have emailed her a $25 amazon voucher code which she can use whilst shopping online from amzon.com . We are thankful to her for accepting it.

Thank You

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,