iYogi, Inc.

Review: I feel the Iyogi technical support representative did not address my initial question where I stated I just renewed my McAfee subscription this month and I have a pop up requesting to clean my computer to protect it. I asked if this was McAfee he said yes. I asked is he going to pull up my account information he passed over this question despite me asking several times. Then finally by the end of the call after I paid $429.98, I realized the company name was not McAfee but Iyogi (when I saw the welcome to Iyogi email). After that I asked about the name of the company and he tried to pass me to a support engineer and I insisted and reminded him I asked why didn't he get my account information then he said because we cannot access McAfee we are a separate company then I said why didn't you say that before and he denied me asking that question. So I told him I do not feel comfortable buying the product and I wanted to cancel he transferred me to his technical support [redacted] then he transferred me to a customer service [redacted] then after 1hour and 20minutes of all 3 representatives trying to convince me to keep the service I still insisted I need to research my options and I wanted to cancel the service. Finally, the customer service [redacted] told me that if I cancelled it would take a long time to get refunded so if I decide to later get the service I would have to pay in essence twice. So I stuck to my decision to cancel then was ultimately transferred to customer service where I spent another 45minutes reiterating how much I wanted to cancel. I am making this complaint because it should not take 2hours to cancel any service and Iyogi should be clear about who they are and their company name upfront, especially if being asked outright if they are McAfee. The entire feel from start to finish was to get me to purchase this service and less about me getting my initial inquiry addressed. But most important once Iyogi misrepresented who they were I could no longer trust anything further they had to say. My faith in this company's integrity could be restored simply by crediting my account in as prompt a manner as possible. Additionally, this entire call was absolute torture it took 3hours of my night (from 1015pm to 130am). I started out asking how long will this take and I kept getting told 30 minutes. If I was told this is not McAfee from the beginning I could have hung up and called McAfee instead of being led on such a long journey. I hope that getting my money back does not prove to be as long of a process.Desired Settlement: I want a prompt refund to my card on file of $399.99 and $29.99 ASAP.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. With regards to this case we would first of all like to to sincerely apologize to [redacted] for any sort of inconvenience caused to her. We take feedback seriously and are in the process of investigating this case. We will action as per the findings. Secondly, we have already processed the refund of the amount that the customer had paid us. The money shall get transferred into the customer's account in the next few days.

Thank you

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I reviewed my account and only see a credit of $399.99. I was not credited an additional charge billed by Iyogi to my card in the amount $29.99. I would like this to be credited back to my card expeditiously.

Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

The refund for the remaining $29.99 has now been processed from our end.

Thanks

Regards

iYogi

Review: I was contacted by iyogi, claiming that my service needed to be renewed. I was in a library and unable to hear or respond properly. I did indicate that I only desired a continuation of the service I was already receiving at the price the salesman offered. At some point after I hung up, I was called back by the same salesman, and a hard sell, continued, on some unresolved matter he hadn't informed me of. I believe that is when the additional charges may have been made. When I checked my credit card, the price charged by iyogi was exorbitant, and I would not have asked for such services at such a price, had I clearly understood. The salesman made no attempt to reiterate what he was asking of me, or whether I understood what he was, in fact, offering.Desired Settlement: I want ONE year service on the two computers currently covered by iyogi. I would like the additional charges removed from my credit card, and that difference credited to the account.

Business

Response:

Dear Revdex.com,

We are sorry for any inconvenience caused to the customer. We request the customer to call our toll free Customer Service number [redacted] and rest assured he will be assisted with the desired refund.

Thanks

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I cannot contact them, either by internet, or phone. The message is the same: "We are currently experiencing difficulties. Please call back." That is a very close paraphrase of their message.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

If the customer is not able to reach us over the phone, he can drop us an email on [redacted] and our representatives will call him back and address the refund issue.

We will be awaiting the customer's email.

Thanks

Regards

iYogi

I have a contract with iYogi and have called them several times for help, especially in getting rid of a virus and keeping my computer clean in general. I have been very satisfied with the service they provide.

Review: On 08/**/2014 I did a [redacted] search for tech help with a Linksys wireless extender. I clicked on the first [redacted] web selection and was connected to iyogi. The technician said he could fix my problem with the extender and asked me to give him control of my laptop to diagnose the problem. After a long period of time he said there were problems in the modem, extender and my laptop. He said he could fix everything for a one time fee. I declined his offer and considered the transaction over.Now I have a iyogi toolbar instructing me to buy their services, my laptop is running VERY slow and they will not remove their program unless I pay them $179.99. How is this legal? Why are they allowed to alter my laptop without my permission? I contacted Linksys and their rep told me the iyogi program is a form of malware and they could refer me to a paid service to remove it.Please help me resolve this issue. I am now afraid to go online, thinking they are tracking my every transaction.Desired Settlement: Have then remove the malware from my laptop and stop them from performing this practice in the future.

Business

Response:

Dear Revdex.com,

We couldn't locate this customer's account with us. We tried searching using the name , ph no and the email id but couldn't pull up anything. We request the customer to send us his subscription details and we will look into this case and help him accordingly.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was working for a client. His name is [redacted]. I was using my laptop to fix his Linksys Wi-Fi extender. The problem is their programs are on my laptop and are acting like malware. My laptop is running VERY slow and I am afraid iyogi is accessing my usage. When I called their tech support they said they could not do anything without a case number. I was never given a case number. Why are they not willing to check my computer for THEIR software. How can it be legal for them to install what they want without my permission? How can I ever be sure their programs are not in my laptop? How is this a good business practice for any company?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We want to set the record staright here that iYogi does not deal in any fraudulent or unethical ways of doing business. We can only access a customer's computer once we get his/her authorization to do it. Secondly we would like to inform you that this software isn't malicious in ay shape or form. It wasn't installed on the customer's computer permanently however it's used to temporarily set up on the computer in order for us to gain the remote control of the computer whilst we are fixing it. This also proves the point that we can't access the computer without walking the customer through the steps in order to set up this temp application to gain access. It's just a temporary software which the customer the can very easily uninstall from the control panel of the computer without needing any assistance from anyone around.

The customer can go to control panel icon and open the list of installed softwares on his computer listed in the alphabetical order. Anything which says iYogi or support dock or just SD can be selected and unistalled. Restart the computer afterwards and he should be good to go.

Hope the information helps and we request you to close this case here.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me and the matter has been resolved. Yet I am still concerned it took this drastic step to resolve my issue. It seems to me if this company was sincere about not installing malicious software they could have resolved my problem on my first call to their tech help line. A less motivated individual might have agreed to the $179.99 fee. I would not recommend this company to anyone,

Sincerely,

Review: I continue to receive sales calls from IYOGI, INC despite multiple requests to remove my number from their calling list. I have also blocked their number on my phone and submitted a formal complaint to the FCC regarding their violation of "Do Not Call." They continue to call and bypass the block despite every effort to stop them. I am being harrassed by this company and my requests to stop calls are going unheeded.

Business

Response:

Dear Revdex.com,

Review: I am a customer of Iyogi. I tried to contact Iyogi for technical assistance on my computer (they clean up PC computers) but was unable talk with anyone. I called their customer service line and was on hold for an hour. There was no recording letting me now that I was in line to be helped or something put in place that lets you even know if you called during business hours. I finally hung up the phone because I was unsure if I was going to be helped at all. Poor Phone system and lack of communication.Desired Settlement: I would like Iyogi to contact me asap as I am unwilling to call back and wait for GOD knows how long with no communication letting you know what is going on.

Business

Response:

Dear Revdex.com,

Review: This company charged me for services, then charged me a second time without my consent. When I try to contact them, I am on hold for 45 minutes as of writing this complaint and they still haven't gotten through to speak to one of the representatives.Desired Settlement: I expect, once I am finally able to speak to someone, to receive credit for the charge that was placed on my card.

Business

Response:

Dear Revdex.com,

This case is being looked into and if there is a duplicate charge received inadvertently without the customers authorization on it, it will be credited back into his account.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As we spoke a few days ago, the company (iYogi,com) has still not accepted responsibility for the charge on my account. They continue to tell me their finance team cannot find the error and the fault lies with my bank, or that I'm not reading the statement correctly and that they have not placed any unauthorized charges on my account. I have spoken to the bank on 3 separate occasions, one of them with an iYogi representative on the phone with me, and each time the bank gives me the same answer. There were two of the same charges applied to my account by the same company and I only authorized one of them.

This company has begged me to not contact the Revdex.com, and they will again look into this issue but they still have not given me a my money back. I simply have no choice but to update this complaint since it doesn't look like I will receive a resolution on this matter at all. Could you re-open the complaint and update it with this information please? Thanks for your help.

As we spoke a few days ago, the company (iYogi,com) has still not accepted responsibility for the charge on my account. They continue to tell me their finance team cannot find the error and the fault lies with my bank, or that I'm not reading the statement correctly and that they have not placed any unauthorized charges on my account. I have spoken to the bank on 3 separate occasions, one of them with an iYogi representative on the phone with me, and each time the bank gives me the same answer. There were two of the same charges applied to my account by the same company and I only authorized one of them.

This company has begged me to not contact the Revdex.com, and they will again look into this issue but they still have not given me a my money back. I simply have no choice but to update this complaint since it doesn't look like I will receive a resolution on this matter at all. Could you re-open the complaint and update it with this information please? Thanks for your help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The reply from iYogi is the same I've been receiving from them each time I call. In part, it is true. Perhaps there was an error somewhere and the charge was inadvertent, from the bank's end or from iYogi. In either case, the resolution would be, as they stated in their response, quite simple. I've mentioned to them on numerous occasions the only thing needed to be done on their end is to send a letter to my bank that says they have no intention of collecting the money charged on the ** of July, a $400.99 charge from iYogi that is still pending today. It is also mentioned in iYogi's reply that they willingly credit the customer's account in the event of an error. This is one of these errors they were referring to yet I'm still without my money and have been for almost a month now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We request the customer to send us the full and final ( not the unbilled one) credit card statement for the month of July. We will get this re-checked. He can email it on our email id, [redacted].

Thanks

Regards

iYogi

Review: Bought son new laptop .Had staples load windows 7 and his old hard drive on it. Son (31 years old) already has used Norton for years , had it on his xp, now has laptop with windows 7. Son just paid for renewal of Norton 12-**-2012 , 75.06 . Tried to load Norton on laptop from Norton site, iyogi came up as the number to call. Called and they said Norton could not be loaded because new pc was missing programs the old one had. Example adobe, flash player, c plus plug. So I agree to there 169.00 one year service and paid with discover card, and they transfer us to a technician, who has no clue what programs we need and wonder why we need them. Gave up, had to go to work. I want a refund. This service is bogus and not legit.Desired Settlement: REfund

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted], we take any complaint with reference to our service or employees very seriously.

With reference to the complaint ID [redacted], we have already gone ahead and processed a complete refund of the amount ($169.99) from our end on 3/9/13. It’s going to take 5-7 business days for the money to get credited into the customer’s bank account.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Iyogi upgraded my computer software in March, 2012. This year I have been receiving phone calls daily from Iyogi. The first call or two I told them I did not want their services. Each day Iyogi tries again although no one leaves a message. It is telephone harassment and needs to stop.Desired Settlement: I want nothing more than the daily phone calls to stop.

Business

Response:

Dear [redacted],

Review: I have recently contacted this company to only get help with hooking a router up to my computer and the woman that I spoke with ended up getting into my computer and running all of these scans which is not the service that I asked for. It was very hard to understand the woman at first and then when she tried to sell me product she was not taking no for an answer so I told her that I wanted her out of my computer system and to end this call. Ever since this phone call and situation I have had nothing but problems with my computer and random virus pop-ups come on to my computer. This casued my computer to run slower and it was a brand new computer. The one question that the woman asked me that was very disturbing was do I do any banking transactions on my computer. That was completely irrelevant to the purpose of the call and made me feel very uncomfortable with the call. There for I am afraid to log into my online banking and make any online payments. I feel that this company has now brought a virus into my computer and I have to have a technician come to my house to fix, when all I needed was a router hooked up.Desired Settlement: I would like an email explaining the reasoning for this situation, and to make others aware of not to contact this service because I feel that they are a scam.

Business

Response:

Dear Revdex.com,Thank you for notifying us of this complaint. With regards to this case we would first of all like to apologize for any inconvenience caused to the customer. Secondly we would like to have a word with the customer regarding this whole incident. Our concerned supervisor would like to get in touch with [redacted] and then investigate, action the case accordingly from our end. We would request her to let us know an appropriate date and time when she can be contacted in order to get the needful done.ThanksRegards[redacted], iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and they are calling my phone during work hours and I am not able to answer my phone at work. If they would like to speak to me they can call me after 4pm eastern standard time.

Sincerely,

Review: About a month ago I purchased a computer Anti-virus protection package from this company. A few days later I changed my mind, cancelled the service and requested a refund. Despite at least three phone calls to them requesting a refund, and being told each time that it had been processed and should be posted in 3-5,or 5-7 days, I still have not received the funds in my bank account.Desired Settlement: I would like the full $49.99 refunded to my [redacted] debit card (bank account).

Business

Response:

Dear Revdex.com,

Review: I have been using iyogi for online computer support. Every time I contact iyogi for help they are always trying to sell me one of their products to help resolve my computer issues. In most cases these products have nothing to do with the issue I was having but you are lead to believe they are. I have no complaints in regard to the their skills to resolve my problem but I do have an issue with them trying to sell you products or services that you don't need. I received a call on Nov. 13 from ###-###-#### letting me know my contract was up the end of this month and I needed to renew. First only one of my computer's contract was up yet they said both were. Second I told the person I was speaking to I did not want to renew my support and explained why..... they are always pushing off products and service that aren't needed. The caller would not take my NO for an answer so I told him once again I was not renewing and said good bye. Since that phone call he tried calling me back 2 times that evening, 2 times the following day and so far 2 times today and it is only 2 pm. This is harassment. I consider this company a scam.Desired Settlement: I would like iyogi to stop calling. I also think the Revdex.com should removed your support from their site. I also think their ads need to let customers know the company is from India and the representatives you call for help speak English but with a heavy accent and are extremely hard to understand....Buyer Beware

Business

Response:

Dear Revdex.com,

Review: I was a prior customer with iYogi. My one year renewal ended toward the end of last year. Prior to the expiration, iYogi constantly called me try to get me to renew services. I informed them that I was not interested in renewing. Two months later, I received a call from iYogi telling me that they tried to charge my credit card to renew services. I became upset and informed them that they had no permission to do that and that I did not wish to renew. The iYogi rep proceeded to tell me that I had their software installed on my computer and therefore I was responsible for paying for it. The software that was installed on my computer was used to communicate with iYogi whenever I experienced computer problems. Obviously, after my one year membership expired, I did not contact them. They tried to tell me that the software continued to protect my computer even though my membership had expired. The iYogi rep continued to threaten me and extort me into paying them. I am extremely displeased by iYogi, otherwise I would have renewed. But for them to try to charge my credit card without my permission when I explicitly told them on several occasions that I did not wish to renew, and them for them to call me to try to defraud me out of paying them for having software on my computer is pure extortion.

There was nothing that software did but to be used as a channel of communication for iYogi to have access to my computer whenever I needed it troubleshooted.Desired Settlement: Don't ever contact me again. Don't ever try to charge my credit card without my permission when they know: 1) I did not wish to renew; and 2) their software is unuseable without an iYogi tech connected to it anyway. I have uninstalled their useless software. These people are sleazy.

Business

Response:

Dear [redacted] ,

Review: I was trying to contact Quickbooks. Online it gives [redacted]. I called and they said that they were Intuit's Quickbook's tech support. I was very suspicious. I got the guys name, [redacted]. He wanted to immediately get me on his iYogi to "fix" my problem - he wanted to take control of my computer. Thankfully it wouldn't go through - possibly because of malware or AVG. He was very obnoxious with me. I asked him why he couldn't just give me the instructions and he said that it would be too complicated. He tried several venues, but thankfully it didn't work. Watch out - they are DEFINITELY scammers and liars!Desired Settlement: Get your phising off of my computer!

Business

Response:

Dear Revdex.com,

Review: I am representing my client, [redacted]. My client purchased a copy of Microsoft Office 2013 Home & Business from iYogi in December, 2013. However, upon opening the installed software, the following message appears:

"This copy of Microsoft Office is not activated.

This copy of Microsoft Office is designed for corporate or institutional customers. Connect your computer to your corporate network to complete activation. Your system administrator can help.

If this software was not purchased for corporate or institutional use, it may be counterfeit. Using counterfeit software exposes your computer and data to increased security risks, including viruses."

It is apparent that the Office software or the key to the Office software provided by iYogi is not intended for personal use, but instead designed for corporate and institutional customers, that is members of a specific organization or institution. This leads me to believe that the key/software sold by iYogi is a volume license key/software and not a single, personal-use key/software. This practice of reselling a volume license key/software is illegal and no customer should expect to purchase such a key/software. My client should have been sold a single, personal-use key.Desired Settlement: iYogi refunds the charge made for the purchase of the aforementioned software.

Business

Response:

Dear Revdex.com,

Review: I contracted I Yogi to do periodic servicing on my computer on an as needed basis. During this period they have sold me approximately $500.00 in computer software claiming that the software would resolve the issue I was having with my computer. This was over a period of 2 months. Night before last I called them because my computer was running very slow and I had just purchased Windows 8 from them and they assisted in download. While the technician was doing the so called remote servicing my computer completely crashed. Then they asked me to purchase more software to resolve the issue. Well, they managed to get at least $500.00 out of me in the last month and a half. Then, they were rude to me and they crashed my computer so I want my money back. They ignored that and had the nerve to ask me for money to repair my computer that they had broken. They told me I needed a new keyboard that they would sell to me and put it in the mail. If they could sell me a computer and put it in the mail, they would have. Well, after all this money has already been taken off of me I finally wised up. I borrowed a working keyboard from my daughter and set it up and it did not fix the problem, that was because there was nothing wrong with my keyboard. It was the computer drive that crashed. They just wanted to take me for every bit of money they could. During my service agreement with them they always tried to sell me something, Every single time. Well, I found a new technician, and I am hoping he can repair my 2 yr. old computer, but I want my money back. Sometimes I can't believe how obvious these company's are about outright stealing from their customers. I bet they are paid according to how much they sell.Desired Settlement: I want a refund.

Business

Response:

Dear Revdex.com,

Review: I was directed to iYogi through [redacted], which is the security system provided by my internet provider, and I purchased technical support services from them to remotely clean my computer of viruses and correct registry errors. However, the day after they supposedly fixed my computer it had the exact same issues. I had to then purchase another security program and I figured out how to do it myself. I proceeded to call them and and ask for a refund and a cancellation of my ongoing services, to which they agreed to. I was told I would receive a credit on my credit card for 199.99, which is what I paid. I was told it would take 7-10 business days. Those days came and went with no refund. I called them and was assured that in 5-7 business days I would receive my refund. It has been this same story over and again. I have called 5 times and each time they have a different excuse and I will have to wait longer. In fact, I called tonight and when I asked to speak with a [redacted], whom I was told would have to authorize the payment, I was told they had left and there wouldn't be another [redacted] for 7 hours.Desired Settlement: I want my money back. They didn't do what they said and I called within a week to get the refund. The company has a standing policy in place and all I want is for them to honor their word. I want the refund I was told I would receive on 4 separate occasions. I have been patient and understanding, but they are trying to be dishonest and it isn't fair. I want my money back as they promised my verbally and as they advertise as their policy.

Business

Response:

Dear Revdex.com,

The refund formalities have already been completed from our end. The refund is pending from the [redacted] end. they have their own policies to go about this, however we are in constant touch with them to get this processed at the earliest. Rest assured the customer will get his money back. We request the customer to give us a week's time.

Thanks

Regards

iYogi

Review: I got Iyogi Services last September after I was routed to this company for another issue.I never heard from them again until the subscription was running out. I called August **, 2014 for cancel the service and I thought that it was canceled. In September, they took 149.95 out of my account and I called again to ask why. They assured me that the money would be returned within 5 days. It wasn't and I called again. ( they sent me an email stating the money would be returned) The person that answered the phone, connected me to Customer Service and no one ever picked up. I repeated this cycle multiple times and I was never able to speak to a person again. I want my money back.

Thank youDesired Settlement: I want my money put back in to my account.

Business

Response:

Dear [redacted],

We thank you for notifying us about the customer’s concern. We have checked with the Finance Team about the auto renewal charge of $149.99 which was voided after the customer called us for the cancellation of the same. We would like to request [redacted] to check the card statement for the charge which would be removed now. If the charge is still reflecting in the card statement we request the customer to share the card statement and we would forward it to the Finance Team.

We look forward for your reply so that we may resolve this at the earliest.

Regards

Customer Services

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello. I checked both of my cards and there have been no refunds from Iyogi.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

The charge was voided. What we mean is that when the customer paid and asked for a refund, it was done within a 3 day period. It takes three days for the money to get credited into our account so the fact that the refund was initiated before the 3 day period, the actual transaction never took place. So what we suggest to the customer is to check the " final" statement of her credit card for the complete month, it will definitely show the money being there and if it doesn't we would request her to send us the complete months statement on [redacted] so that we can get it checked from our end.

Thanks

Regards

iYogi

I paid them $200 and they accessed my computer remotely, trying to convert excel format bank statements into QBO format to import into QB2014. They were incapable, and left me with the statement that it was impossible, and that I would have to buy a converter. Turned out not true. When I found a real QB expert, they knew how to do it at no cost (although it's a tricky process). I asked for a refund. They said would be 5-7 days. Will see if they do it.

When this service was offered to me, they did not explain that all services would be provided by a call center in [redacted]. I CANNNOt understand 95% of the technicians assigned to my problems, and it takes several hours or more to communicate and properly correct a problem. I have five year contract which I certainly wouldn't have agreed to if I was advised ALL calls would be answered by those with [redacted] accents that are terrible difficult to unstand. I cringe when I know I have to call for assistance. I understand all call centers employ many employes of many nationalities and expect a difficult communication sitution now and again, but these people often don't understand what I am telling them, and I certainly find it extemely diffictult to understand their english.. I do not wish to continue with this company for five (5) years with a cringe worthy approach to computer issues, that I often try to diagnose myself because of my aversion to the call center.