iYogi, Inc.

SO Disappointed! I had a simple problem with my HP Printer but was unable to contact HP directly so I googled, "HP Support" and clicked on iYogi, checked the website and called. I was on the phone for 23 minutes when [redacted] tried selling me a service for $479, when I told him that was ridiculous he lowered it to $149 like it was no problem. He also told me that there was nothing he could do without me paying this amount. I understand they are a business and need to make money but this gentleman was rude, seemed annoyed when I asked questions and just told me to "relax" and "listen". I told consider myself overly sensitive but I was appalled at his lack of customer service. To top off the whole negative experience, my printer is still not working.

Review: I provided iyogii a payment for $169.99 and 29.99 in the month of February of 2013. Do to issues that I encounter the following month I disputed the charge with the credit card company "First Premier Bank" I stated to them that my services where not been render do to constant issues with this company. In May * 2013 they refused to send the money back and I was asked that I needed to work with the merchant at the time to receive their services. There contract states one year service for this payment. I contacted them on July * 2013 and I was advice that my services were suspended and I could no longer receive their services. I stated to them that they had received full payment and the contract states one year of service and that they could either provide me with the services I had already payed for or refund me the money. I have a copy of their contract as well as "premier Bank" on the dispute. The only answer I was provided with is that I could call my credit card to resolve this issue and I did. They stated to me that they gave them full payment and did not understand what they had to do with this matter!! iyogi will not provide their services as stated in their contract, provide a refund, have been refused to talk to a manager and customer service will refuse to provide me with a letter or email stating that my services have been suspended. Their phone calls supposly have recorded as I was told and our conversation will state that all the information and accurate and truth. To top it all of I was offered to buy another plan to protect my computer for an additional $99.99 for the year. When I refused the offer do to previous experience I was told I could once again pay $169.99 for services LOLDesired Settlement: I will like a refund. The simple part is I have worked with them provided them with a second opportunity and has once again been refused services. Even before I disputed the charges. I would not recommend this company. They have breached their contract.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we would like to inform you that the dispute with the bank has already been resolved. We have gone ahead and added a free incident tech support on the customer’s computer. We tried getting in touch with her on numerous occasions in order to get the computer problem fixed on a permanent basis however we have failed to establish any contact. We would like to inform the customer that she can call us anytime with regards to the computer issue and we will be more than happy to assist her.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Review: I was completely unfamiliar with Skype I had to install it for the first time on my computer for a virtual interview on Thursday April [redacted]. I couldn't get my webcam to display so I looked online to find Skype so I could get assistance. iyogi has there website displayed on Google as Skype customer service so since this is my first time ever contacting them I beleive what is advertised. After I begin speaking with the technician he tells me that he needs me to install iyogi software on my computer so he can view my computer system from his end to assist me in getting the webcam to display so I do that. In the past when I needed tech support I never have paid over $35.00. He later claims that I have a laundry list of things on my computer that needs to be fixed or he can't get the webcam to display. Yet when I see him do different things on the computer I see that my webcam did come on several times before any of these so called repairs were even done. I was forced to pay $99.00 for their service because they had control of my computer. I just feel that this was a bait and switch. They are not Skype customer service they are just a company that offers computer tech suppot for Skype like a number of other companies that's a big difference. If I would have been told this up front the cost I would have called around to find a more affordable service.Desired Settlement: I want my money back because their business practices are not honest they are deceiving customers and then hold your computer hostage to force you to pay them. This made me feel violated and the supervisor argued with me heated for 30 minutes when I tried to talk to him. In order to receive tech support from iyogi a yealy or two to three year plan must be purchased customers should be told that upfront.

Business

Response:

Dear [redacted],

Review: I was having issues with a Dell machine that I purchased less than six months ago. When I called Dell support I was connected with an iyogi representative, unbeknownst to me. They guaranteed me that they could fix my computer in 30 minutes, downloaded their software onto my machine, and that was it. Now, a few days later I'm still having the same issues as I had been before. I talked to the tech in my office (it's a personal computer so I didn't take it to her right away), she did some research, and found that there were others with similar complaints. I immediately cancelled the charge ($150) and removed the software. At this point, it looks like the software actually exaggerated my issues rather than solving anything. Tons of pop-ups.Desired Settlement: I would like to actually be able to call Dell Support and get my computer back in working order!

Business

Response:

Dear Revdex.com,Thank you for the complaint notification. With regards to this we had a word with [redacted]. We have gone ahead and respected her decision of cancelling the contract. A complete refund of the amount which was paid to us has been processed. The money shall get credited into her bank account in the next 5-7 business days.ThanksRegards[redacted]

Review: I had trouble with my Ipad from [redacted], I used them once thinking they were part of [redacted], that is how they get you. They charged me, I paid them. I didn't sign up for a never ending contract. I haven't used them since, I just want them to leave me alone!! They charged my credit card again a year later.

Business

Response:

Dear [redacted],

Thank you for keeping us notified about the customer’s complaint. This is in regards to the Revdex.com complaint #[redacted]. [redacted] was charged $199.99 as the renewal of subscription on [redacted] August 2014. We always send an e-mail informing the customer about the renewal of the subscription before the charge is deducted. The email also has an opt out option for cancelling the renewal activity which is scheduled for a future date.

As after the charge was deducted, [redacted] has disputed the charge on [redacted] August 2014, which is still under review by the bank or concerned authority. It generally takes 75 days for a dispute to be settled and until then we don’t have the amount with us, nor the option to process any refunds.

We request [redacted] to wait for the dispute to be settled, post which we would be able to take appropriate action as per the company’s policies.

Regards,

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have never received an e-mail from this company saying they are going to charge my account or with an option out. If they look at their records they would realize I have not used them since the first time I contacted them over a year ago thinking they were part of [redacted]. I DO NOT WANT THEIR SERVICES. Please reverse your charge.

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We have got the confirmation from our fianace team that we lost this dispute as it was closed in the customer's favour which means the transaction was reversed. The money should have got credited into the customer's account by now. If it's not there then we suggest her to get in touch with her bank and get it checked by them.

Thanks

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called iYogi for router support 8/*/14. The technician was lovely and clearly wanted to be helpful with assuring my computer functioned optimally and that the connection to the router was unimpeded. I was offered yearly options for the service, which would include all of the devices in my home. I chose the 3 year, $699.99 service. Please see transaction and account info below:

Account id : [redacted] Toll free Number : [redacted] Case Number : [redacted]

8/*/14

3 year : $699.99

Success

Please note - This transaction will be reflected as [redacted] on your credit card statement. If you have any questions or need clarifications about the same, please call us at [redacted] or else write to us at [redacted].

Payment Transaction id : [redacted]

The next day I was having the same issues with my computer, but they were a little bit worse (it was running even slower).

I called the numbers provided in the statement above. On one there was no answer. On the other I was on hold over 1 hour and 10 minutes, when a recording came on saying there was no one available and automatically ended the call. I then called the corporate office which shuttled me on to different recorded messages, with no service person to talk to.

I then wrote an email (which I did not copy but should have) 8/*/14, and have received no response.

I can only come to the conclusion that this is a fraudulent company, and have cancelled the pending payment to them.Desired Settlement: No action needs to be taken by the company (on my behalf), other than to accept that payment has been cancelled. I have cancelled the credit card and want no further contact with this company.

If it is a legitimate company, I hope my feedback will be helpful for customer service.

Best regards,

Business

Response:

Dear Revdex.com,

We have had no contact with this customer post making this complaint. We would like to have one of our senior level management members call the customer and talk everything through and resolve it in the best possible manner. We are here to help.

Thanks

Regards

iYogi

Review: There was a popup on my computer screen saying that my computer was going to crash. I think it was PC software or Norton was the identifier. Those were companies that I trusted so I responded. Next thing I am speaking to someone from a foreign country and I didn't understand most of what he said. Yes, I gave up my credit card number but I still was not alarmed because I know that American Bussiness utilize foreign labor and they had a Revdex.com on the website. A guru got on my webite and totally screwed up my computer. My internet explorer has never been the same and it took me two weeks to get back to my email. They gave me two phone numbers which I called and they were both disconnected numbers. Anyhow, I dumped their software and anything assoc. with them in the recycle bin. It cost me $479.98. They ran the payment thru [redacted]. I have been through Identity theft for the last 6 months and they ran everything thru [redacted] except 2 phony checks.Perhaps this a scam company posing through a legit company. I don't really know. I went to the iyogi cares site and they don't charge the atrocious fees that I was charged. I think their best service plan and software was less than $200.00. Even their own contract says a refund will be issued if someone complains within the first 15 days. Since I had no legitimate phone number, I alerted my credit card company within the first 48 hours.Desired Settlement: I want my money back. I am in the process of notifying every fraud agency that I can. California Dept. of Consumers affairs strongly believes that there are a fraudulent or scam place. I seriously don't want other people to fall in the same trap. Yes, I am elderly and learning that everything that pops up is not always true. I want whoever is running this scam blackballed. If iyogicares about their business they will want to see these guys dead in the water (don't take me literally)

Business

Response:

Dear Revdex.com,

Thanks for notifying us of this. To set the record straight here we have absolutely no problems in refunding the customer's money. It's her money and if she doesn't like the services she gets it back. However instead of calling us and asking for a refund, she at first called her bank and disputed the charge, so now the whole payment lies in a suspended state which is what happens when anyone disputes a charge with his or her bank. So now it doesn't puts us in a position to refund the money because the bank has put a hold on it. So we advise the customer to contact the bank, ask them to sort it from their end and then notify us about it. Once we get a clearance , we would be in a position to process the refund.

We have a 100% refund policy and we always adhere to it.

Thanks

iYogi

Consumer

Response:

I did something in error. I did not want to close the complaint. Just for info, I sent an email to the real IYOGI to let them know that I suspect someone is using their name

Don't bother- they are incompenent- all they want to do is sell there prodects.

Don't get TECH GENIE- it sctrewed up my comp. my internet connection kept gettin kicked out- I called them 15 times - on the phone for hrs. at a time, they never did solve it- I called [redacted] tech support and they fixed it in 10 min. it was I-Yougis TECH GENIE that was causing the problem- they also had PROGRAMS RUNNING IN THE BACKGROUND That WEREN'T SUPPOSED TOO BE. He told me they acted like a virus because he couldn't disable them- he did find a way to unistall all there add ons, now my comp. is runnjing fine. I dropped them.

there **

I am blessed to find such a great company! My computer, iPad and iPhone was hacked. They were patient, respectful and took care of my horrible problem. The price was right. I feel secure now and able to sleep. I know I can call them any time and still get the great service. IYogi is the only computer service I will use!

Review: While browsing internet for fix to Kasparesky antivirus problem site which advertised in google as support for Kaspersky. Thinking as kaspersky support called the number in ad on 2/**/13. It lead to Iyogi tech who offered assistance by coercing. The Tech logged into my computer and scaned for problems and logged out. Then I found 2 programs left by Iyogi in my computer and deleted it. Soon I couldnot log into my computer again. I called again Iyogi on 2/**/13 and lady tech. trouble shooted my computer. Nothing helped. She wanted a tech to come to my house and wanted a payment of $170. On 2/**/13 I called Iyogi and reported the incident to supervisor and he want to pay any service which will be rendering. Before scanning done by Iyogi my computer was functional to me .Now I cannot use my computer for 1 week.Desired Settlement: They have to fix my computer. My computer should not be usesless like this.

Business

Response:

Thank you for notifying us of the complaint with the assigned ID [redacted], we take any complaint with reference to our service or employees very seriously.

With reference to the complaint ID [redacted], we had one of our expert techs call the customer and help him in fixing the issue with his computer. The computer was thoroughly checked by the tech and the case was closed as resolved after receiving the customer’s consent ion it.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Review: I called the customer support phone number on the [redacted] website in order to re install the virus protection program that was removed while in the repair shop for virus removal. The support agent said he needed to diagnose my computer before installing McAfee. He told me that I wasted my money at the local repair shop because my computer is still running slow and to trust in real certified computer technicians. He was able to convince me after a long winded explaination on [redacted] v. Windows Maintainence to trust him and purchase the 1 year support option. After about an hour and a half of allowing the next technician the view and control my laptop [redacted] was installed but my computer ran the same. I contacted the company through their live chat option on my desktop to ask why my computer was still running slow and what issues did I have that proved vital in me purchasing iYogi. The support could only tell me "you are having the iyogi support for any software or operating system related issue, no matter whatever be the issue, if it's software issue in nature, we'll fix it for you".Desired Settlement: Refund my card the full amount. Leave [redacted] installed. Uninstall all other programs installed via iYogi.

Business

Response:

Dear Revdex.com,Thank you for notifying us of this complaint. With regards to this case, the customer has already contacted our Customer Service dept and a refund of the complete amount has already been processed. The money shall get credited back into the customer's account in the next 5-7 business days.We thank you for keeping us informed on real customer issues through the Revdex.com.Regards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was mislead by IYogi in many ways. I thought I was working with a company affiliated with Apple as I [redacted] searched Applecare and the following info came up: Customer Care - [redacted] Ad [redacted]. Instant Care and Support for your Technical Issues. Call Toll Free? ###-###-####! In hind site, I should have been suspicious, but I felt reassured when the IYogi sales person explained to me that they are an affiliate of Apple and can offer technical support and that this was my only option for Applecare for a computer that was more than 3 years old, mine is 8 years old. They said that I could get 24 hour technical support for 1 year for $129.99. This seemed expensive, and I asked again if this was Apple, and he again confirmed that they are an affiliate of Apple and this was my best option to have my computer issues resolved. He said he would email me information about their company being a member of Revdex.com and consumer affairs. I never received any email that they said they would send me. I gave them permission for remote access to my computer and payed them for the yearly fee, via the remote access I entered a credit card #. Then [redacted] worked on my computer remotely for almost 2 hours. Commenting that she was deleting over 6000 unnecessary files that were cluttering up my computer and afterwards would result in it being "optimized" which apparently, according to her I should have been doing every month to 3 months for the last 8 years. I could see what she was doing and it seemed to be fixing the problems I was having. She said that I should back up the computer and asked me to connect external hard drive if I had one. She then asked where I got it and how much I payed and indicated that this was an inferior product due to its memory capacity. She said she could sell me one from Seagate that was 10 times as much memory for $166.99, and said she could have this sent to me and help install it when it arrived. Having set aside the day to deal with computer issues I thought this seemed efficient. I asked about Microsoft Word/ Office and she quickly suggested I buy it and that they could have it shipped and help me install it. She transferred me , to a sales representative, while she was still working remotely on my computer. I asked several questions about the logistics and compatibility with the word processor on my kids computer, he was then very insistent that I buy a separate Microsoft Office for their computer at a discounted price. I declined and said I had already spent a lot with them. The representative took my payment via the remote access and I payed for the external hard drive and $175.99 for Microsoft Office. During our transaction we were disconnected. He called back from the same number listed above. I was told the products would arrive in 4-5 business days, and that a receipt would be emailed to me. I was also told that I could make changes or cancel my order within 72 hours. The tech person continued to work on my computer, installing updates and "optimizing" it. She said my computer would be like new, and as our interaction ended she encouraged me to call them to help me install my new products. I asked where she was based and she said India. I thought I had my computer project done and all was well. The next morning I still had not received the email receipts. I was starting to question if the company was legit. I called Apple and they said they were in no way associated with IYogi. They also explained that I can get tech support for Apple products after 3 years. I then read many consumer affair reviews/complaints/ warnings that IYogi was a scam. I noticed the charges were pending on my charge cards, and called the bank. Since the charge was authorized by me, my only recourse was to call the company for a refund, or to dispute the charge once the charges go thru. I called IYogi at the number I had called initially, and asked for customer service. I was put on hold, and then disconnected. I called the # that I was told to call when I had tech issues with my computer associated with my year long service, ###-###-####. I also had a case #. At 2:15 pm I was connected with a representative who again tried to place me on hold. I was insistent that we resolve the issue. Her name was [redacted]. She was abrasive and suggested that it was my decision to make the charges and that they should not have to reimburse me. She denied any misleading information could have occurred, including that I was told I could not receive Applecare after 3 years. She said rudely that I would have to pay $59.99 for the one time tech support, while at the same time offering me an extended time period for IYogi tech support at a discounted rate! She explained that I could only get a refund for the products I ordered after they arrive to my house and if I was not satisfied with the products before 15 days, I could send them back. She also offered me a discount on the products. I inquired about the agreement that I could make changes to order within 72 hours, she replied that this was only if the item had not shipped yet, and mine had. I insisted that I did not want the products and that I wanted a full refund as I did not trust their company. She said I would have to refuse the products once they arrive, but that I would have to pay the $50 shipping cost- which I was not told about at the time of the transaction. She stated that they should not have to absorb that cost, as it was me that changed my mind. I was insistent that I speak with a manager or supervisor as we were yelling and getting nothing resolved. She said their was no such supervisor. She said she would put me on hold, I asked her to keep me on the line while she sought another representative. She put me on hold, and I was then disconnected. I then called several numbers I had acquired during this experience for I Yogi, and discovered that if you ask for customer care, you are indefinitely on hold, or disconnected. If you ask for technical support, an I Yogi representative answers immediately. I did this at 3:24pm and spoke with [redacted] he then transferred me to [redacted] at 3:29pm who said he was a supervisor in tech support and that he could not help me with this issue. He asked to put me on hold, I explained that this was not acceptable as I kept getting disconnected. He insisted that he would not disconnect me, and that I could call back, and that he would be there 6 more hours until 11am, it was 5am at the time there,but placed me on hold. He too was in India. After several minutes, at 3:41pm, [redacted] customer service representative came on the line. She gave me the same information regarding that I could only send back the items, pay for shipping, and pay the one time fee for tech support. I persisted for nearly 30 minutes, and she placed me on hold multiple times, but did come back on the line and reported that they would refund the entire annual fee of $179.99 (which is what they charged me instead of the quoted $129.99 for the annual fee), she said this credit would appear in my account in 5-7 days. She also explained that they have done nothing wrong and are a member of the Revdex.com. She said that I would have to refuse the items when they arrived and after my persistence once again, agreed to waive the shipping fee. She said I would have to call them to follow up on these refunds. The next morning I looked at Revdex.com in New York, to see if they were a real company, as I was concerned about my computer and if they had taken information off of it, or ruined it. Based on the other multiple complaints, I am still concerned and will have to take it to get serviced. I am also filing a complaint with the Attorney General so that this company can stop doing this to people. On April **, I called the number listed on their Revdex.com site, and it is not a valid number. At 11:45am I called the number listed with the credit card charge, ###-###-####, and [redacted] from IYogi customer service answered and I asked him to see if my refund had processed. He put me on hold for 17 min, but did come back on the line and said the credit for $179.99 was done and will show up in my account in 5-7 days. He also gave me the order numbers for the products I ordered as well as the fed x tracking numbers. He said that if I refuse the package and then call them in 48 hours to see if it arrived, then they will process a refund. I asked about the shipping. He said that I would be refunded that as well, as I was not told about it. I understood it to me part of the price quoted for the items- for example, the Microsoft product was $150.99 with $25 shipping, I was quoted $175.99 for the product, no mention of shipping. I confirmed the number I should call and he stated that the number I called him at was the best. So for, this is my story. I am hopeful that I will see my money refunded and that this company will not continue to do this to others. I remain skeptical until I see the money in my bank.Desired Settlement: I want my money back, and I do not want to waste any more of my time with this company.

Business

Response:

Dear Revdex.com,

Thanks for notifying us of this case. With regards to this we have already gone ahead and processed a refund of the said amount on 4/**/14. The money will get credited in the customer's account in the next few days. We apologize for any inconvenience caused.

Thanks you

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have not yet received a complete refund of the said amount as I Yogi states in their response. I did receive a credit for the annual technical support, after hours spent trying to reach a customer service agent, that was not combative on the phone, or put me on indefinite hold, or disconnect me. The shipping charges for the items that I ordered are still at issue, along with the additional fee for the shipping of which I was never informed. I am awaiting a credit which I yogi states they will refund me when they receive the packages. I finally was able to get a verbal agreement from a customer service representative that they will accommodate the credit for the shipping charges. However, I will have to call and ask to be credited, and spend more time, and monitor my account until they post this credit. My time is valuable, and I continue to spent time writing this response, dealing with refusing the packages, monitoring my accounts for refunds, and following up about the shipping cost. This will not be resolved until my money has been reimbursed. Though nothing will be able to replace the time I have spent trying to remedy this situation, or the frustration I have had in dealing with this company. I urge anyone who considers working with this company to look further for services.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We can confirm that the refund of the complete amount that the customer had paid us has been processed from our end on 4/**/14. The money should be there in the customer's account. If it still doesn't reflect in there, we advise the customer to contact her bank.

Thank you

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been Iyogi for several years, purchasing and renewing subscriptions plans which are to include Live Herlp/PC Optimization/ Home Network Manager. It seems service is getting worse as time goes on. Emails are not answered. The Iyogi dock which is suppose to provide Live Help through a live chat session has not functioned in almost a year. The last call I made last week the service tech even said it was on their end and would be fixed in a few days. That was one reason I stayed with them as it is my preferred choice to do live chat then stay on the phone for hours. I have spoken with "[redacted]' who you can tell by their "scripted" response are truly pay attention to your problem. Several times throughout the years I have had to callback as the tech did not fix the issue but made it worse. Now they keep pushing sales of products instead of fixing the computer issue.

As mentioned dI have been with them for at least 4 years and I foolishly believed the service would remain as good as when I started. At one point I was directed to contact the "active response team" - they did nothing. Every time I have had to deal with them I get a headache!

I paid $169 for each if the first two years but this last time I renewed on March [redacted] 2013 for 2 years for the amount of $224.99 and since the service since that activation date has been way below par I would like a refund!Desired Settlement: As mentioned since I have had no cooperation form Iyogi on any level of supposed management to obtain what I paid for I would like a full refund of $224.99. So I may take my computer and have the issues resolved elsewhere!

Business

Response:

Dear Revdex.com,

Review: On Nov **, 2013, I contacted IYOGI via chat to perform routine maintenance on my computer. During the process, something went wrong and my computer was placed in a safe mode status and a cryptic note was received by their tech indicating my computer had a virus. The service tech ceased his servicing. I then spent the next several hours trying to take my computer out of safe mode. Finally, after some help from AT&T they were eventually able to take it out of safe mode and were able to fix the problem which was not tied to a virus. A couple of days later, I got a call from an IYOGI tech inquiring about my experience with them. I told him I was very dissatisfied and wanted my money back of $199.99 I had paid for my annual service contract for my two computers as I now was under contract with AT&T for servicing and they were able to resolve my issue. He apologized and asked if they could have a second chance. I said no. He then told me a full refund that I requested would be sent me in 30 days. Mid December came and went and still no refund. A further request for the refund was made in December and has still been ignored. I was just six days into my service contract renewal and it is due to expire 11/**/14. I want my full refund back for my effortsDesired Settlement: I want a full refund of my service contract for the period of 11/**/13 - 11/**/14 which was $199.99.

Business

Response:

Dear Revdex.com,

I have been dealing with Iyogi for many years. There technical services is outstanding. Their billing and customer service is awful.

Recently I was billed several hundred $ for the renewal of the technical services for 5 years to 2020. I agreed to this and authorized this charge.

Out of the blue, IYOGI took upon themselves to renew separately and automatically the technical services for two years on their own and without my authorization. I ended up being billed and charged a further $399.99 without any authorization.

I called IYOGI customer services several times and nothing was done to reverse the credit card charge. Finally I called their ###-###-#### number and they assured me that the charge would be reversed. I am waiting for this confirmation.

Bottom line: great technical service and lousy customer and billing service

Review: On 03/**/2013 I purchased a service warranty from IYogi to cover future computer repairs for $169.99. Three months later I received an e-mail telling me to call into their website for a basic computer check up which is fully covered by my warranty. When I contacted a service representative, he was unable to connect remotely onto my computer and after quite a few tries, decided that my computer must have major problems that were causing this condition. He transferred me to his supervisor who then told my that the coverage I had previously purchased would not cover these problems and that I had to update my coverage for an additional $240. When I explained that I was not interested, we had a discussion for an hour about this "supposed" new problem that my computer had developed and that my coverage was not valid. Eventually he talked me into purchasing additional coverage at a reduced rate of $130. Then I was transferred back to a service tech who analyzed my computer systems. Next he explained that my "operating system" was outdated and that I really need to upgrade to Windows 7 for him to be able to "fix" my computer properly (to be purchased from IYogi for an additional charge) which I declined. Finally he told me that my "virus detection" system (McAfee) is inadequate and that I need to upgrade to a Mal-Ware program (which I could purchase from IYogi for an additional charge). It's my opinion that this whole 3-hour phone venture was a complete and total scam and that they were trying to strong-arm me in buying all of these additional features (which I certainly didn't need before I followed up on the phishing e-mail that they enticed me with).

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we have tried contacting the customer a number of times however we have not managed to get in touch yet. We want to discuss this case in detail with the customer and make sure we come up with a resolution which is upto the customer’s satisfaction level. We request the customer to provide us with any alternate phone no where she can be reached at.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Review: How can a company with such a high percentage of complaints and negative reviews still have an "A" rating?

5/**/2015

I did a [redacted] search for [redacted] support. I clicked on the link that said 24/7 [redacted] support - very slick webpage. I called.

I was given false information by iYogi support person. They claimed my data files were corrupted when they were not. She said the only way I could protect my data was to buy a support contract.

The real problem was the software update to [redacted], [redacted] had been recalled by [redacted] and [redacted] was still trying to install [redacted]. When she went to the [redacted] support site it showed the recall of [redacted]. When I told her that [redacted] was needed to be installed she said that it was not for me, that it fixed other problems. That is pure **. I told her to click on the download button for [redacted] and she did. The update was completed successfully and I was able to see my data without any problems.

By then it was too late, I had been bilked. I should have been more suspecting that I was being sold a bill of goods.

5/**/2105

The charge went through on my credit card, so I called and filed a dispute. [redacted] called with me on the link and said there was a complaint being issued against their charge. They guy tried to say his system did not show a charge on my account with them. What a joke, my credit card company was calling telling him that a charge with their name had been processed. All he kept saying is my information had been sent to accounting and that I should call back in 48 hours. They are very practiced at stalling since they have so many complaints as show on this website.Desired Settlement: An immediate refund of my money.

Business

Response:

Dear [redacted],Thanks for the complaint notification. With regards to this case we were able to locate a charge after our finance team very rigorously worked on it. We contacted [redacted] via email and informed him about it. The refund for the amount has now been processed from our end. The customer should expect to receive the money in the next 5-7 business days. We are extremely sorry for any inconvenience caused to him.We thank the Revdex.com for keeping us informed on real customer issues.Regards[redacted], iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was having a problem with my Epson printer, it had an error message on it stating that I needed to see my documentation or seek and call service if necessary. I [redacted] Epson printer support and dialed the number on the screen. I was connected to the [redacted] website. They then told me that they could find out what was wrong with my printer by going through my computer and that I was to stay in front of the computer while this was going on. I agreed. The disclaimer/policy stated that if at any time I was not interested or did not want to p[redacted]icipate that I could opt out. I found out that my printer had indeed died and I needed a new one. They offered to send me a new one for $90.00 shipped to my house I said that I could go and buy one for myself. Then they said that the registry was wrong on my computer and they could fix the issues, I asked if it would cost anything and they said it could cost yes. The cost that they stated would be $149.99 for a year’s subscription of services plus they would fix the registry issues with my computer that probably caused my printer to go bad plus was also making my computer slow down. They prompted the credit card screen and I questioned the validity of the website, they stated that they were registered with the Revdex.com and that should speak for itself. I then questioned why the usual padlock and https was: not visible in the URL slot, they easily fixed that and said there does that make you more comfortable? I was not satisfied and I wanted to check the site out with my school computer technician. The said that I needed to buy the service now, and why would I want to wait until the next night to purchase the product when I could do it now. I felt that there was a high pressure of sales and the sales rep that I was talking to had turned the conversation over to her [redacted]. He kept going on and on about the registry problems with my computer would need to be fixed no matter what kind of printer I got. I still opted out. I requested that they return my computer control to me and for them to get off of it. They shut the computer down. When I turned my computer back on it was in the safe mode and will not come out of it. I have done a system recovery just as my help system has instructed me to do. My support help system states that the registry needs to be returned to the state before I began having problems. [redacted] was the only ones who were so concerned with the registry of my computer. I feel that they have messed up my computer system. It is still in the safe mode not working. My help support system states that I need an advanced user to set the registry as it is a touchy thing to mess with if you do not know what you are doing, and if not done right could render the computer inoperable.Desired Settlement: I would like for iyogi.ne to restore my computer back to the original state that it was in before they entered into it.

Business

Response:

Dear Revdex.com,Thank you for notifying us of this complaint. With regards to this case we tried contacting [redacted] to discuss this via phone however we couldn't reach her. So we request her to let us know an appropriate date and time when she can contacted in order resolve this.ThanksRegards[redacted], iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: There has been no attempt from Iyogi to contact me in regards to this complaint. I dialed the phone number given on the website, it was clearly stated that the call would be recorded, they should have my phone number as well, and as of this day 12-*-14, there has been no attempt from iyogi to contact me. I do have an answering machine at my residence. Again iyogi has made no attempt to contact me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,We finally managed to contact [redacted] today and discussed this case at length with her. She was very co-operative and understanding. After a long discussion we decided to close this case amicably with her consent.ThanksRegards[redacted], iYogi

Consumer

Response:

I basically have no choice, it cost me $125.00 to fix my computer. The compensation that Iyogi, offered and did send was a $25 amazon gift card. In so many words that was the only compensation that they were willing to p[redacted] with. I do understand that there was no way to prove that, iyogi did cause the damage to my computer, but I do not accept it graciously. Because prior to the engagement with iyogi, my computer did work well, if it had not been for the Revdex.com logo on the web site I would never have considered utilizing that web site. I was unaware that iyogi, on its own accord did not tell me that they did not work with or for epson. They did say that they would look into the matter, of how my call was handled and that they did not do business that way. I guess that I will have to chalk it up to an expensive lesson learned.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Iyogi is very good. I use them a lot as my Help desk AND They HAVE Always Solved ANY PROBLEMS. The only complaints are that it requires me to be on the computer all the time. And they are always selling.

Review: Online I saw iYogi advertisement for tech support 247. I contacted the company and in detail I mentioned my concerns with my computer running slow with the iYogi tech support. The company guaranteed me that the issues I was having concerning my computer will be fixed remotely; in addition, the computer will be optimized etc., etc... At first they were very helpful when selling their services. For $199.99 I would get 1 year of tech support. They said whatever issues I needed to fix that they would do it; at the same time, they had me to believe that they could have my computer running really good. Once I paid them the $199.99 they transferred me to another tech support to start working my computer. It literally took five hours being on the phone with iYogi while they supposed to handle the issues I had. Then all of sudden, the tech support mentioned that I needed an optimizer and other types of software which was an additional fee of another "ONE TIME FEE" of $199.99. Then I told the person that I already purchased the services. Why was I sold services to repair my computer which the person could not repair it until I purchased the other confusing services that they are trying to sell? I guess they attempted to fix my computer but I really did not notice any significant changes except a bunch of new icons on my desktop. Needless to say, I paid an additional $120.00 on top of the $199.99 totaling $319.99. I am a full time student in college and I live on a fixed budget. I don't have a lot of money to be spending

I don’t have a lot of money to be spending feverously. My computer is still running slow, it is difficult for me to go to my online classes at school because different tabs keeps popping up and for the amount of money I paid, I still have those issues on my computer. I called them again and letting them know if they could please help me get my computer optimized. The tech support started giving me a sales pitch to buy more software and other stuff that I had no clue as to “All the extra stuff “they said I need. When I mentioned to tech support person that I was not interested in purchasing anymore services, he immediately cut me off while I was talking and then transferred me to another technician to help me. Not once did I raise my voice or became rude to the technician. I tried explaining what I wanted but I think there was a language barrier because he had no idea what I was talking about instead he talked to me about my anti-virus software. I basically wanted them to optimize my computer more because it was running slow, plus to have iYogi to remove five applications. Then I asked for his professional opinion if it was okay to do that. Unfortunately, he could not give me any technical support and I asked him if he could please transfer me to another person; as a result, nothing was remedied and nothing was done. I could not understand why he was acting strange. He was not rude but for some reason it seemed like he was not mentally there. I finally said, “Sir, can you help me or what should I do in this situation because it seems like we are not getting anywhere in getting my computer to run better. He said “I will remove your antivirus software, okay”. HUH? I was asking for something completely different. I then related how unhappy I am with the services I bought because I feel nothing was done except they added more programs that basically flooded my desktop with an unusual amount of icons. I have not received any itemization on what they did or the type of services done on my computer nor did I receive a receipt for what I purchased. Now my other obligations with my school have been disrupted since I was not able to do the work due to my computer not being fixed even after I had already paid for the services that was not honored by iYogi. There advertisement is faulty as well as they did not fulfill their service obligation.Desired Settlement: I want a complete refund on my credit card

Business

Response:

Dear Revdex.com,

We request the customer to send us her iYogi subscription details as we are not able to pull up an account for her using the information provided on here. To expedite the process, we also the request the customer to call our Toll free Customer Service No [redacted] and speak with one of our reps in order to get this issue addressed and resolved.

Thank You

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is response to the complaint I filed with

Revdex.com. An email was sent to me on August

**, 2014 and was given six days to respond.

I am responding on the sixth day and my issue has not been resolved with

iYogi.

An Expressed Contract was between iYogi and I where

iYogi had offered me 24/7 complete tech support and optimization for two full

years. I accepted their offer by paying

them the money which iYogi charged my credit card plus additional fees. They have not provided me with service in

fixing my laptop or optimizing my computer.

The iYogi tech support who supposed to remove all my malware and

optimized my laptop was not done and falsely told me that my malware was

removed and optimized. The following day

my computer would freeze up when I would try to go my school website or any

website. In other words, my laptop was non-operational. I had no choice but to physically bring it to

a service person that specialized in computer repairs. [redacted] (service tech) said that there was 5

large applications from iYogi installed on my computer causing it to

malfunction even further; at the same time, a huge tool bar was added onto the

desktop and numerous icons with igenni software was also installed. I am awaiting a notarized letter from the

service tech stating in detail the work he did in fixing my laptop after iYogi

tech support damage it. It was confirmed

by [redacted] that NO malware was removed, no cleanup, my registry was not fixed and

lastly no optimization done as promised by iYogi tech support.

When I tried calling iYogi on Monday, August [redacted],

and spoke with a tech support who did not seem like he wanted to deal with my

issue, he transferred me to another tech support person who did not speak

English very well. I related what I

wanted done on my computer such as to optimize it further but the tech support

was not listening instead he kept telling me that he will remove my antivirus

software. My antivirus software had

nothing to do with what I was asking. I communicated

my dissatisfaction and yet nothing was resolved. In conclusion, iYogi has breached the contract because no

repairs was done or any service except installing applications on my laptop

causing it to be in a much worse state.

I have lost all good faith in that company and would

like all the monies charged on my account to be fully refunded. I will forward the notarized letter from [redacted]

once I receive it.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

Thank you for notifying us about the customer’s complaint. We apologize for the inconvenience and regret to lose a valuable customer.

We have not been able to contact [redacted] and refund the amount paid by her ($169.99 + $29.99 + $79.99) which will reflect in the next 5-7 business days in her card statement. We would like [redacted] to check the charges to confirm the total amount deducted.

Regards

Customer Services

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The fees are correct and would like IYogi to return the funds back to my credit card. When should I expect to receive the funds on my card? IYogi stated in there last response that they tried contacting me via cellular phone but nobody left any message for me to return their call. I hope they will follow through and keep their word by refunding the fees.

Thank you for all your assistance on this matter.

Sincerely