iYogi, Inc.

Review: When I was travelling out of town on 6/**/14 my computer got a virus. The screen was black and I could not log back in. I called IYOGI and was told the virus on my computer was so bad it could not be removed. I needed to purchase a hard drive, down load my files, and purchase a new operating system Windows 8. Since I had a slow computer connection where I was (dial up) I should disconnect my computer from the network so the virus could not grow and call back when I was at my home. About 7/** I called IYOGI again. This time the technician removed the virus. Nothing was mentioned about downloading my files on a new hard drive or Windows 8. On 8/** my computer got another virus. I could not down load files or use the internet. My search window changed and I received many pop ups. I called IYOGI on 8/**. I was told my computer was too infected and I needed to purchase drivers for 299 dollars. If I did not do this my computer could not be fixed. I took my computer to a local repair shop. He said I did not have antivirus protection on my computer. He fixed the problem, removing the virus for 199 dollars with a 1 year warranty and installed an anti virus program. I paid IYOGI for a PC optimizing program through 5/*/2017 179 dollars, and 3 years of tech support for 139 dollars. I have lost confidence in the company as they always seem willing to sell you something you do not need and do not offer good security scans for your computer. Although your computer goes through a security check every time you use it.Desired Settlement: I am filing this complaint for information for others and I would like to request a refund for the remaining months on my service plans.

Business

Response:

Dear Revdex.com,

The customer can call us on our Toll Free customer service no [redacted] and get this addressed. Rest assured we will help her with all the queries and resolve it in her favour.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have lost confidence in the accuracy and honesty of this company to fix my computer because twice they have misdirected me to expensive repairs my computer did not need. I have had my computer fixed locally without problem.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We have gone ahead and cancelled the remaining subscription that the customer had with us and initiated the refund process. The total remaining refund amount came out to be $259.38 . The money will get automatically transferred to the same account which the customer used at the time of paying. It takes about 5-7 business days for the money to show up in the account. We have sent an email confirmation for the same to the customer.

We request the Revdex.com to close this case now.

Thank You

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I thank I Yogi for processing this refund. I will let you know if the two hundred and fifty nine dollar refund is received as indicated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

SUPERB SEVICE!!!

Review: Sunday, June [redacted], I called the number on my screen to get assists to update my Norton virus program and I couldn't get on my web pages. I first ask if they worked for Norton, and they told me they were affiliated with them. I then explain the problem to him ([redacted]) and went through my computer (after I give him permission) and then said for $99.99 they could fix the problem and let me update and surf the web with no problems. I agree and he went through the process of cleaning up my computer. He told me the problem was fixed and hung up. I went on line and the problem wasn't fix on top of this I found out he remove my Norton Anti-virus program. I then call him back and was told it would cost me an additional 199.99 I ask to talk to a [redacted] and the [redacted] insist that the problem was taken care of and they needed an additional 199.99 to fix the same problems that [redacted] had supposed to fix. I later found out from Norton Web site, this company is not affiliated with them and they say this to get more money out of customers.Desired Settlement: I do not want other people to get sucker in to giving up any money. I am 55 years old and on a fixed income. This hurts.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. With regards to this , we tried contacting the customer on his registered phone no with us , however couldn't reach her. So, would request the customer to call us back on our toll free CS no [redacted] in order to discuss and resolve this case.

Thanks

Regards, iYogi

Review: Starting 2-**-2013 they contacted me about a computer problem I was having for $199.99 they could fix the problem and monitor my pc to make it run better.

4-**-2013 they contacted me again by phone stating there was another problem this time ,a software issue for $100.00 they would fix the problem.

9-**-2013 again they contacted me by phone posing as Microsoft Rep. that I needed a new license for my software ,so for $249.00 I purchased a lifetime license for my software and agreement to maintain my pc for life. On November **-2013 after 5pm they called wanting me to purchase something else for my pc and when I refused, he got mad and said I will block you from your computer and he did. They will not answer my calls and when I saw your Revdex.com endorsement on their website, I decided it was time to file a complaint. I am out money and a computer because of them. Thank youDesired Settlement: Refund and money to have my computer fixed.

Business

Response:

Dear Revdex.com,

After talking to a representative who said he would fix my problem. He was working on my Mac for some time and said it was fixed. After that he tried to sell me a program

which I denied. Reason being, I don't like to give out my card number to anybody I don't know.

After that I had to fill out a questionair, before I could close the program, only then I realized my problem was not fixed after all.

Review: my complant about product that I did not reacived.I orded windors #8 dis also home student.this was order on 5/**/2013 product was no good and was ship back.another product was ship.that was ok mean while they was suppose ship hard drive with that product that I did get.that don't wont refund my monet.on 4/**/2013 charge $152.49 also $130.49.when I ship that bach they charge me another $177.49.they charge me for a hard drive that I didn't get.$130.49 is what they should give me back for hard drive.I didn't not get that computer part.I have being trying get this back since june.Desired Settlement: no settlement has being made they wont settle this matter.all they keep telling me they are investage that all.

Business

Response:

Dear Dispute Resolution Services,

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we would first of all like to bring into your notice that the products (the disc and the hard drive) were originally purchased on 4/**/13 by the customer. Both the products were delivered at the customer’s place in a single combined package. The package was received by the customer after signing the delivery receipt. Attached is the delivery receipt which confirms the same. The customer called us after almost three months saying that he never received the hard drive sent by us. We find it very hard to believe and accept because like we mentioned above it was a single combined package and if he received the Disc, he is ought to have received the hard drive as well. We also confirmed it from our vendor who is responsible for delivering the products and they have said that the combined package was delivered and received by the customer at his address.

So, we request you to consider all the above mentioned points along with the attachments that we are sending and close this complaint as the customer’s claim of not receiving the hard drive is false and not at all justified.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Review: Sunday, August **, 2013 I was called for technical support. I spent over two hours on the telephone. I was experiencing difficult with REconfigurating my laptop and printer wirelessly. I was taken through some troubleshooting some troubleshooting procedures. At first, the steps requested did not change the status of my problem. At first, they told me that my printer was broken yet I insisted that it was in "like new" condition and just needed a simple fix. Eventually they were able to understand that the printer worked just fine as "documents" were able to be copied. With such a turning point, this is when I feel I was led astray, as I should have been directed through other troubleshooting problems. Instead, they said the issue was an internal problem with the computer. The laptop is used for personal use only as its brand new, and has a very cautious owner. Furthermore, they told me that I must pay for their service in order for them to fix this complex problem in which their techinicians will be able to handle. $120 for 2-time fix, and $180 for an annual fix. I was not convinced at all to pay such a large sum of money. I felt a lot of pressure to be forced to buy (any or) the annual fix as I knew my laptop nor printer were in insecure infected conditions. I was told that in order for them to fix the problem, I'd have to pay this unreasonable amount of money for them to fix this problem. As I would continuously remind them, The laptop is used for personal use only as it's brand new, never has had any problem, well-taken care-of, and has a very cautious owner.There was so much pressure, so I felt the only decision that was to be made was to relinquish $180 and take their word of the complexity of the issue and the need for their service. They told me that my laptop needed to be cleaned up from programs that were stoppping the connection. But as I watched them take a hold of my Desktop, nothing major was done, as my computer did not have any bugs nor even have a history of having them. Also, when my computer password was requested, they checked a box "Show Password," which I consider is intrusive of private knowledge. Moving on, I was directed to go to the back of my printer and rearrange some wires. And that was the simple fix. I feel taken advantage of, as the problem had nothing to do with my hardware, even though they tried to convince me otherwise. They were able to fix the problem, but the amount of pressure and deception that has made me feel about this situation just appalls me of people's mindset in how they use their knowledge. I find this very unprofessional, unethical, disrespectful, and cruel.Desired Settlement: A complete refund.

Business

Response:

Dear Revdex.com,

Review: IYOGI [redacted] ###-###-#### http[redacted] I am a Computer Contractor, My company HK Computer Solutions, was Hire BY IYOGI to service a laptop for a customer. I fix the LapTop, and the customer was happy, and gave IYGI a raying for 1-10 and the customer told them a 10 on my part, and now the customer complain that I scratch his LapTop and IYGI reimburse the customer money and only pay me 50.00, and the total is 90.00.How do I know the Customer did the damage to his own LapTop, the customer sign the work order and was happy, and I have a copy of the work order.Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my 90.00, If not I take this to a civil court and 5X the amount that owed.

Business

Response:

Dear Revdex.com associate,

Review: My elderly customer contact this company after finding their info on a bing search. This company deliberately lied to this elderly lady and told her that Malwarebytes isn't a virus protection and it only protects against websites. This is 100% false, also they told her that she had a virus in her system and needed their services! This is also false. I own a computer store, and have over 22 years in the industry. This company is trying to take advantage of Elderly people this is completely representable of future and horrible business practices.Desired Settlement: I want an Apology stating that the service rep was trying to get business and jumped to a conclusion about the system having a virus. I also want an Apology for the rep trying to take advantage of an Elderly Person. That is ridiculous and needs to be addressed.

Business

Response:

Dear [redacted],

I am absolutely amazed that iYogi could have any positive reviews whatsoever. Please keep in mind that this company is based in another country. Not in the United States. You DO NOT want to try your machine to a company that pays its employees $1.00 per hour to look at your personal documents, pictures and potentially confidential information (taxes, financials, etc.)

My horror store with iYogi really starts two years ago when I contacted [redacted] to get some help uninstalling their product from my computer. I was receiving error messages and wanted to cancel it. An iYogi Technician impersonating [redacted] spoke to me and convinced me to let him into my computer to help remove [redacted]. They actually removed it and installed their own Total Defense software.

It made me feel trapped into purchasing their program for $300. Like I was coerced and forced into buying this product that would make my computer work faster, better and have fewer problems.

It turned out to be a nightmare. A packaged and wrapped box of lies. For two years I had nothing but issues with my computer. Constant freezing, virus scares (turns out they never cleaned the computer right the first time,) and other issues with the machine.

The worst mistake you can ever make is hiring an overseas company or someone that is not knowledgeable on your issues to work on your machine. In order to get this debacle repaired, I did end up locating a company, [redacted] - from a customer on these threads. They described the service they had gotten was from someone who spoke English, and was able to remove the iYogi junk and clean up the original trouble areas.

To be completely honest, I was a little apprehensive about calling another company, but after talking to two of the techs there, they definitely were the guys I wanted to clean my computer. My tech guy explained that they get calls from people whom have hired these types of companies before and have nothing but issues with their computers. They connected to my machine and fixed it within a matter of hours. They showed me the log reports of where iYogi screwed up.

The MOST IMPORTANT part of this, is that my technician at safepcfix was able to get the remainder of the money refunded back to my card. It took a few weeks, but they did that for me. They were able to get me squared away, get the computer fixed (instead of buying a new one.)

So, in summation, DO NOT hire iyogi to work on your computer. Find someone else that you can trust first and foremost. If iYogi has touched your computer, there are definitely problems with it that need to be addressed.

Review: I USED THEIR SERVICE APPROX. ONE YEAR AGO AND NOW NO LONGER HAVE THE COMPUTER THEY SERVICED....BUT THEY CALL ME EVERY DAY ALL HOURS OF THE DAY TO SEE IF I NEED SERVICE ON THE COMPUTER... I TELL THEM NOT TO CALL ME ANY LONGER AND EVERY DAY THEY STILL CALL ME AT MY HOME ####-###-#### AND EVEN ON MY ** YEAR OLD MOTHER'S PHONE AND I DO NOT KNOW HOW THEY GOT HER TELE #. I TOLD THEM MY MOTHER'S AGE AND DO NOT WANT HER RUNNING FOR THE PHONE AND POSSIBLY FALL...BUT THEY KEEP CALLING. I DO NOT OWE THEM ANY MONEY, BUT I CANNOT GET THEM TO STOP CALLING..I THINK THE CALL IS ROUTED TO [redacted]Desired Settlement: PLEASE SEE WHAT YOU CAN DO TO HAVE THEM STOP CALLING ME....I HAVE READ THAT THEY HAVE DONE THE SAME WITH OTHER CUSTOMERS

Business

Response:

Dear [redacted],

Thank you for notifying us again of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With Reference to the complaint ID [redacted], we already had a word with [redacted] regarding this case. We have added her details to our DNC (Do Not Call) list which will ensure that she won’t be receiving anymore calls from our end. We also sent her an email confirming about the action taken from our end. We would again like to apologize to [redacted] for the inconvenience caused.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Very pleased with service. Worth every penny spent on it. I do recommend it to anyone.
They are very professional,proficient and courteous. Thank you for years of good service.

I have been with iYogi, Inc. for 4 plus years and have had excellent service from them. They respond promptly and are quick to take care of any problems that we have. If you haven't had any repairs over a period of time they will call and ask to tune up your computer. We are very happy with iYogi and recommend them to our family and friends.

Review: Cancelled subscription and requested a refund of $169.99 via email per their instructions on 07/**/2014. As of 08/**/2014 I have not received the refund. I have made many telephone calls to both [redacted] and iYogi , and got nothing but the run around, each saying the other was to do something.Desired Settlement: Refund of the $169.99 and acknowledgement and a written apology for all of my time, effort and frustration; to include a statement of action taken to avoid this from happening to any other customer.

Business

Response:

Dear Revdex.com,

The refund procedure has already been completed from our end. It's pending from the Total Defense' end. We will taking it up with them again and get them working on this case. Rest assured the customer will receive his money.

Thanks

Regards

iYogi

Review: My home computer (emachines 2010 desktop) was "freezing up." I called iYogi for tech support to stop this problem. I was on the phone and online with them for at least 8 hours over the course of several weeks. They informed me that I needed to upgrade to Windows 8.1 at a cost of $268.99, which resulted in the need to upgrade Microsoft Office at a cost of $175.99 (total $444.98). Neither of these upgrades resolved the issues. Our computer continued to "freeze up" several times per day, and that was with only my wife using the computer at the most for an hour per day. They informed me that I had no anti-virus software installed. I showed them proof that I had purchased it from Avast in January 2014, but they tried to convince me to purchase their anti-virus software. I refused. I contacted Avast to find out the problem. Avast told me that the Windows and Microsoft upgrades would not resolve the issues I was having and the upgrade likely uninstalled the Avast anti-virus. Avast has told us that our hard drive is going bad and that we need to purchase a new computer and get the data off this one before it is too late. I have complained to iYogi on several occasions that their tech support was not resolving the problem and that I would like a refund for the Windows 8.1 and Microsoft Office upgrades since they did not solve my problem. They assured me that these are good programs and told me that they cannot refund my money because the programs have already been installed on my computer. I do not want to pay $444.98 for programs on a computer that is broken.Desired Settlement: I would like a refund of the $444.98 that went to software that did not resolve the problems on my now unusable computer. I would also like a refund for the tech support subscription ($299.99) since they have not provided the service they promised. Total: $755.97.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. We would like to apologize to the customer for any inconvenience caused. The customer can call us at our toll free customer service no [redacted] and discuss this case with any of our concerned available supervisors. We at iYogi respect the customer's decision and would do our best in order to resolve this case in his favour.

Thanks

Regards

i

Yogi

Review: I made a contract with this company (iYogi) to cleanup my computer and intall Micosoft office 2013. I spent 5 hours on the phone with them during which time they remoted in and put my computer into SAFE mode. They could not get my computer to resume under normal mode. I finally had to cut the conversation off as it was close to 11:00 pm and I had to work in the morning. I was promised that the technician would call me at 7:00 pm on Wednesday the [redacted] of February, and that did not happen. I was just doing an instant messaging with them and I was told that now my husband must join in order for them to fix my machine. I will now have to have someone come into my home to fix my computer and it will cost me an extra $250.00 to get my computer cleaned out. I am in the process of trying to cancel my Visa [payment] as they have not fufilled the contract and my computer is now completely unusable until I hire someone to come in.Desired Settlement: I would also be happy to not have this charge as it was a service that was not completed.

Business

Response:

Dear Revdex.com,

Review: My lap top was unresponsive. Called Dell support and was connected directly to iYogi. Set up a service call. Tech said hard drive needed to be reapired. I bought a new hard drive and tech came out to install. After 6 hours he left my house unable to ge the finger pad to work again. I called iYogi and compained and they sent out another technician who opened up the lap top and noticed several connections were broken. After numerous call with iYogi they finally refunded me the $169.99 tech support fee I was charged, however, they refuse to take responsibility for and fix the broken connections. iYogi support contact [redacted] ###-###-#### told me that the mother board would need to be replaced but they refuse to replace it. The original support tech who broke my laptop [redacted] ###-###-#### denies any damage.Desired Settlement: I would like my laptop replaced or repaired. If repaired, I would prefer iYogi supply me with a new motherboard so I can have a qualified technician install it.

Business

Response:

Dear Revdex.com,

Thank you for notifying

us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees

very seriously.

With regards to the

complaint ID [redacted], we got in touch with

Mrs. Tannhauser and discussed this case in detail with her. We would like to

first of highlight the point that this is a case from the month of Oct'13. It's

been about four months now that the customer has raised it again. Secondly we have

already cancelled the customer's account with us and processed a complete

refund of the amount she had paid us. We had also sent another technician ( at our

expense ) to her place to get the computer checked and fixed. The customer at

the time of cancelling the account didn't raise this point of we compensating

her for the laptop. Had she mentioned it, we would have gone ahead and done

that instead of cancelling the account.

We don't have a

compensation policy, however we do have a full refund policy which we have

already abide by in this case. We feel we have already gone above and

beyond our policies in order to bring this to a resolve. The account now stands cancelled with us. Still if the customer

wants to buy the laptop part of her own, we would then send in a local expert technician ( at our expense ) in

order to get that installed on the laptop. That's the maximum we can do. We

hope the Revdex.com considers the above mentioned points and closes this case.

We thank you for keeping

us informed on real customer issues through the Revdex.com.

Sincerely

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business's response is unacceptable and inaccurate. After the laptop was broken by the technician iYogi sent another tech to look at it. That tech confirmed the damage by the first tech and called his supervisor who told me a new motherboard would be required to fix the damage but that iYogi would not take responsibility for the repair and would not replace the mother board. It was at that time I told the rep that I wanted to be reimbursed for the $169.99 I paid for service at which time he refused and said he would call me back. After approximately 6 call backs he agreed to reimburse me the $169.99. Not once did he ever state that iYogi would in lieu of reimbursing me the $169.99 replace the motherboard. Frankly, I shouldn't have to pay for iYogi to fix the damage their tech caused. As far as waiting until February to file my complaint - time flies and with working work full-time, taking care of kids, the holidays, traveling, etc. it has taken me until now to contact the Revdex.com. There is no statute of limitations on this. iYogi is not taking responsibility and is not customer focused.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

Review: On Dec [redacted]I tried to find the Belkin Router website for an issue I have to seek Techn Assistance. I found a website who stated something to that India again. I am not sure that this did me any good.Belkin matter and called the phone number assuming I had Belkin on the

phone. It turned out it was iYgoi and they insisted they could help me

with my Belkin issue. My [redacted]Issue was not resolved in the menatime - I

spoke with India - I was sold a Virus Program for my computer.

They advertise this virus program right now and back than - I checked -

for $29.99. It was tried to talk me into a virus protection program

costing over $400.00 and they finally told me the best they could do was

$49.99 plus tax and they could fix my Belkin Problem. My Belkin Problem

is not fixed, I have a virus program I dont like and I dont need, over

priced.

I am an elderly person and think I was taking advantage of. This is

false advertisement on so many numerous levels. I called their 800

number this morning to cancel their virus program and get a refund and

spoke withDesired Settlement: I wish to get a refund in the full amount I was charged on my credit card of $53.49

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Customer satisfaction is very important to us and as such, we will respond to your email, answering any and all questions within the next 2 business days excluding weekends.

Greetings,

We have cancelled and refunded your service for the Total Defense Anti Virus. Please allow up to 3 days for the credit to post. Your reference # is J6090537.

If you want to speak to a live customer service representative about your customer service issue, we will be more than happy to assist you. Please contact customer service at:

United States Customers: 1877-906-8816 option 2

Review: During the month of February 2013 Iyogi tried to install Windows 8 on my Dell lap top, they tried several times and were not able to install the software. I took my lap top to Best Buy @the Forum in San Antonio the Geek Squad tech informed me that my lap top lost all its memory including all programs and usb connection. I telephoned Iyogi on May **/2013 and spoke with ([redacted]) a technician and informed him that I no longer required Iyogi's technical support and could they reimburse the last six months for service not rendered, the sum of seventy dollars. Iyogi refused and informed they were not in the business of refunding money but they would give me and extra six months free for technical support (I declined). I no longer use there technical support since the month of May. And would appreciate a refund of seventy dollars from Iyogi. Thank: [redacted]Desired Settlement: Payment of seventy dollars in cash mailed to my home address.

Business

Response:

Dear [redacted],

I have been a customer to IYOGI for over 7 years. I have 4 computers under their service.
They have been able to fix my problem each and every time I call them. I use them for business and personal use. They have never failed to fix my problem.
At work I had a problem with a program, that I am sure they had probably never faced, it dealt with one of those big outside computer signs in front of our business and they were able to help me fix my problem.
I recommend them to everyone, who I hear have computer problems. They never hurry you and take their time to explain, even if you are thick headed like I am at time. I am a
senior citizen and they are always polite and friendly.
Very professional.