J R Furniture USA Inc

I have attached the response from my factory authorized technician from his last visit Based on what he was told, and what his inspection showed, we will not replace or take this furniture as a return It is clearly stated that there is nothing wrong with this furnitureI was at his home two different times for inspections but both times, no problem was found as he describe to me that seat are breaking down, I see nothing wrong with itHe lays down on sofa and loveseat all time and his head feels wood frame while he sleepsAbsolutely nothing wrong with itLast time when I went to his home, he tells me that he did not ask for Boku’s inspection to you but he tell me that you wanted to send me for fix or inspection regardless of his ?????? I explained to him all inside built and he understood and he THANKS to me for second inspection

We tried our best to hit the target dateWe work on estimated arrival dates, due to logistics', we fulfilled the order on the 26th of MarchWe offer low prices, and we try to pass the savings onto the consumerWe are sorry for the inconvenience.

I purchased a couch and a love seat from JR furniture the sales associate told me it was leather, it was delivered Tuesday Oct 4th at 2PmAfter checking the furniture its turns out not to be leatherI called the company they assured me it was leather but the tags attached to the furniture says different not leather I personally checked out the bottom of the couch & it is vinylI want to return and get refund but they told me no refundsthe terms of the sale say I have days? It has been less than hours

I placed an order with JR furniture on Jan for furniture itemsThey have not yet delivered the items and not even responding to my phone callsI personally went to the show room and met their manager Antonio who is a very rude person to talk to and does not know even the basics of customer careI paid for the stuff moths ago and still have not received the pending itemsTheir after sales customer care is patheticI was told that the VP of the company will personally call me to address the issue but I did not receive any call

Hi *** my name is Antonio H*** I am the store manager at JR Furniture in HillsboroI have ordered a new sofa and it should be arriving by the 10th of AprilRef* customer *** ***

Ordered on June 5th Was told it would be delivered June 22nd delivery window (5-pm)Delivery never shows, I called at 7:and they said they tried to deliver multiple times (I was home since pm)They wouldn't deliver that night, they also couldn't deliver the following day, it would have to wait until June 24thWorkers show up on the 24th, sectional couch was in the wrong configurationCalled and spoke with AntonioTold me he had the correct configuration in stock (lie) and it would take minutes to get the right one to me, he then changed his mind and said the one in stock wasn't right eitherI told him to cancel the orderHe said he wasn't authorized and we could use the wrong couch for the weekendI declinedHe said the sales person (Jonathan) would contact us the next day and that we would have the correct configuration at the latest WednesdayI was adamant we just get a refundHe eventually hung up on meJonathan calls me the following afternoon and says h

According to the paperwork signed at the time of purchase, the company will do whatever it takes to fix the product that is damaged within their discretion The store that this bunk bed was purchased from has the parts ready to fix this bed for the customer; but at the customers' request the
company has delayed the service to complete this call We will complete this service as soon as the customer calls to let us know she is ready We do not refund money for product that is and has been in the customers' home

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I ordered a couch and chairI was told 4-weeksAt weeks I told to see how it was goingI was told that the fabric for the chair is back orderedNo one called to tell us that We are at weeks and we call againThey day the couch was leaving the assembly line and should be there in daysCall on the 4th day and now I'm being told I was given the wrong date and we are looking at another 3-weeks for a grand total of over weeks! I asked for my money back and they offered me a loner couchNo wayI demanded my money backThey said the process could take weeks! They also refused to give me the corporate office numberI want my money back now!

Bought couch, Sales Order ***, in January with the Extended Warranty Couch was delivered 3/14/with damaged cushions I notified Veenita at JR Furniture, with pictures, on 3/15/ Warranty people have been unable to secure replacement cushions after attempts 1/months later and our couch is still not fixed

We bought two sofas from the Tukwila store December 9th, We were told that they would be ready to pick up at their Lynwood store the following Saturday the 15th We called before we went to get them and were informed that they were not there yet, but could arranged delivery on the 19th, at their expense The 19th came and went, no call, nothing I stopped by the Tukwila store on Friday the 21st, talked to both Sonia who was the salesperson and the manager Paul, who guaranteed my that they were being delivered as we spoke to the Lynwood store He said they thought we would get delivery later on Friday I called back two hours later and was told now that they were not on the truck after all, but would be delivered the next day before 3PM Finally, the delivery came, order was wrong as they delivered a sofa and a loveseat instead of two sofas that were ordered To top it off, the delivery guys just dropped it off in the driveway and left, no help to bring them in the house at all or even to unpack them from the cardboard boxes I am not sure how they sell anything

would not give even
I just bought three leather sofas from JR Furniture in Hillsboro on 3rd March 2017, was told that they will deliver by 03/22/2017, the day came and there was a call saying that it will be delayed for another week, so
I called the store and then talked with the Store Manager Antonio, He said that he is not able to help with the deliveryI told him to return the deposit backI called the Lady that I had dealt with and also called the corporate at GreshamThe next minute I get a call saying that they will deliver the next dayThe next day the furniture was delivered but found that they had delivered the floor modelI called the store and talked to the manager Antonio and he said that it was new and was opened in frontt of meI told him that it is not new as the head rest of the sofa was not working as I had checked when I visited the storeNext He calls me and says that he will deliver 04/10/2017, I was okay with itYesterday got called that they could not deliver as the consignment didn't came through but will make it on WednesdayWednesday came and they gave me a time of 2hrs windowThen again I got called and said that my furniture did not cameI Called and talked to the Guy called Jim or John in the store and He was so rude in talking to me saying that he has nothing to do with him or Antonio I strongly recommend that you run as far as possible and not shop there, they are a nightmareI have since complained to the Revdex.com and will continue to do so until I get some sort of satisfaction

Complaint: ***
I am rejecting this response because:I have been trying to contact management and owner since April, I have now attached items:Copies of all emails sent to "Terra," Tacoma, GM. Conversation dictation with "Sam," Manager of Tukwilla. I have also attached pictures that are located at the bottom of the email log. All I am asking for is for the owner to call me back and see what we can do about this problemI have never in my life been treated like this before from a business.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I still haven't received a date that the new chair will be order or when I will be receiveing the new chairI was told that they have to order a minof chairs at a timeTo this day I have called once to find out when I can expect the new chair and was toldthat they should be able to orde the chair in a few weeksSo at this point I am waiting to find out when the chair is going to be order and when it will get here
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The business has completely ignored to address the extreme rude and unprofessional behavior of the service technicianIt is very unfortunate that they have not even apologized for their technician's behaviorAlso, the problem with the sofa still exists, which the technician was not even willing to talk aboutThe technician did not have a convincing reason when I showed him the problem that exists with the sofaOn top of that the technician was very condescending and rudeAs a result I had to ask the technician to leave my house as I felt very uncomfortable with his presence at my homeThe sofa has problems and is within the warranty periodI think it is the manufacturing defect and cannot be fixedThis is the reason that JR Furniture is now avoiding to address the issueI would like that the sofa is returned with a full refund because I do not feel safe and comfortable dealing with this business anymore and do not want any of their personnel entering my homeI want full refund
*** ***

The couch my husband and I received from JR Furniture is nothing like the one we sat on in the showroomUpon bringing the cushions into the store my friend and I both compared the couch I received and the couch shownThe couch I received was comptley differentThe back pillows were filled differently and in a different liningThe bottom cushions were as hard as a rock and the zippers were stuck as the lining has escapedThe back pillows were also larger than the ones listedWe tried to explain to the store manager gary our issue but he wouldn't hear us out or help with a resolutionHe essentially kicked us out of the storeThe next day I called the other owner PaulHe seemed hopeful asked for an email and then never respondedToday I called to follow up and he again was very rude and had no resolutionWe have an entirely different couch than what was ordered and I feel this is a bait and switchAdvertising is and products are not qualityThey told me they are not abl

I purchased a recliner sofa from JR Furniture in Tigard, OR which has had issues since I purchasedThey replaced one of the sofas once but the new one had the same problemThis seems like a manufacturing defect with the sofaSo, I complained again and they sent a repair technician to my houseThe repair technician visited my house and told me that he will recommend to replace the sofa as he saw the same problem as beforeAfter that I kept waiting for a response from JR FurnitureAfter waiting for one month, I called to check the statusTo my surprise, I was informed that the case has been closed as the technician did not find any problems with the sofaThen I explained again that the technician gave me a different picture during his visit So, they agreed to send the technician againToday another technician came to my house but behaved extremely rude and unprofessionalHis behavior was so rude that I had to ask him to leave my houseI felt extremely intimidated by his beha

THE CUSTOMER WAS REFUNDED BACK THE ENTIRE AMOUNT OF HER C/C ON 7-21-

On 12/31/I have went in and bought a Lift Recliner chair, when the chair was delivered I sat down and leened back and the back of the chair moved 2" so then I called the store and they set up for a in house techto come out and fix the chairWhen the in house techshowed up and worked on the chair he had founded that the scerws where the wrong ones in the chair so he replaced the them and then he had me sit in the chair.He had me put the recliner up and the chair felled back another 2" He then told me that the chair was needing all new works to make the chair work rightI called the store back and they hadn't got the report from the repair guy, so they called himThen I was told that I needed to call the manufacture to get the parts sent here for the repairman to fix the chairThe chair is over a year old that they sold meAnd I have all paper work on this chair with the date of 2016/01/stamped that shows when the chair was made by the manufacture

Complaint: ***I am rejecting this response because: their technician did not fix the problemHe could notI am only asking for the replacement since he could not fix itIf he could I would have kept the current itemThe store manager said she would schedule delivery which is a written guarantee that they would deliver the replacement since they could not fix/repair the current piece.Sincerely,*** ***