J R Furniture USA Inc

Jr furniture lied about couch and chair being leatherThey made of bonded leather and the coating is delaminating

Complaint: ***I am rejecting this response because: The furniture was not ordered it was on their show room floor we paid for it and called the next day to cancelThe next day we checked on the internet and found some bad reviews so we decided not to take itWe called the furniture store to cancel our order we wanted to cancel on the second day because their policy stated you cannot cancel after the third dayThe store said they could not cancel we would have to wait until the third day because the boss was outWe said no because your policy states we cannot cancel after the third day so we called visa and won that disputeWe paid for this furniture on 4/12/at 3:59PM and on 4/13/ we are being charged $for restocking something that was never orderdedThis is not fair they are unethical and totally in the wrong we deserve our money back! Sincerely,*** ***

We are sorry for any inconvience you have suffered over this matterWe are giving a full refund n the down payment to the visa card on file all refunds do take up to to days to process

I purchased Furniture prior to finalizing a deal on a house, the deal fell through and I purchased a different houseThey would not deliver to the house I ended up purchasing, because it was two miles out of their mi delivery distanceI then had to go pick up the furniture, when it came to refunding my delivery charge, they informed me they would not refund it immediately and that they would mail me out a checkThis was never told to me when I purchased the furniture originally, or when I called and talked to the manager about the delivery issueHe never informed me that I would have to wait to get the delivery fee refundedThey didn't have to wait to get their money, when I purchased it and gave them a delivery fee, they got it right awayBut according to them, they don't have a 'system' in place to refund me my moneyNow that I have gone through all this hassle, told them last week that I would be here this week to pick it upThey tell me they dont have it here! They only

We went to JR Furniture looking for a sofaOur budget was $We found one for $While I was checking it out the salesman scared my wife saying you'll be unhappy its garbage, pick this one you'll love it for years to come$moreI felt uncomfortable about this but we bought itWe were never told that there was a 20% restocking fee immediatly after purchaseIt took a couple of weeks for it to be deliveredBefore then I tried to cancel but was always told the manager was out of townMy wife talked me into giving it a tryIt's horribleI can't sit on it for more than minutes without my back hurtingI went to the store and again the manager was out of townI finally found him in the store last ThursdayI said I wanted to return it for a refund he just said notoo bad we dont do "customer satisfaction" I wasn't even able to let him know about my back issues when he rudely said "We're doneGoodbye" He lied and said he had called and spoke to me! I feel we were bulli

We got a sofa and loveseat set from this store, upon delivery we found that: - The two items have different colors - They are different from the set that we saw in the storeWe went to the store saying that we want to get a matching set that is the same as the displayed set, since this is what we have chosenThey offered to replace the loveseat that we have with another one that matches the sofa that we have, but we said no, this sofa is not what we want, we just want the same one as the displayed setThe manager of this store talked to us in a very rude way and he kept saying I don't have time for you, I will just give you a matching set, I will not do what you wantThen he said the only thing that I can do is to give you the displayed set itselfThat's really didn't make sense to us, they are offering us a used sofa for the price of a new oneIn order to get out of this situation and not deal with this rude manager anymore we said we can take this used sofa but for a lower

I purchased a recliner sofa from JR Furniture in Tigard, OR which has had issues since I purchasedThey replaced one of the sofas once but the new one had the same problemThis seems like a manufacturing defect with the sofaSo, I complained again and they sent a repair technician to my houseThe repair technician visited my house and told me that he will recommend to replace the sofa as he saw the same problem as beforeAfter that I kept waiting for a response from JR FurnitureAfter waiting for one month, I called to check the statusTo my surprise, I was informed that the case has been closed as the technician did not find any problems with the sofaThen I explained again that the technician gave me a different picture during his visit So, they agreed to send the technician againToday another technician came to my house but behaved extremely rude and unprofessionalHis behavior was so rude that I had to ask him to leave my houseI felt extremely intimidated by his beha

Bought a couch and mattress fornpickuoWe're told we had to wait for mattressReceived a call to pick it up and we're told we couldn't pick it up on that dayCame back and the mattress was missingReceived the couch only to find it was missing pieces and was incorrect itemAsked for a refund on the order and was told they could not offer a refund and that we were stuck with the orderAfterwards they stated we would have to pay for the mattress to be deliveredWhen we refused and asked again for a refund, we were told this was a custom order and they could not offer a refundThey stated that they would find our order and deliver it Friday at their cost but would not refund us as no one in the company was able to do a refund

We spent $on a bedroom furniture set, when we went to put it together the headboard was the wrong size/color, the quality was extremely poor, hardware was missing to put the bedframe together, and they gave us the wrong dresser than what we orderedThere were scratches and chips in the furniture as wellMy husband called the general manager of the store and he told us 'you get what you pay for' and that he could send a technician out to look at it but we could return it for a 20% restocking fee or deal w/ itWe can't even put the set together because of the headboard being a different sizeThey did not send us the correct pieces nor the hardware to put it together

We bought two sofas from the Tukwila store December 9th, We were told that they would be ready to pick up at their Lynwood store the following Saturday the 15th We called before we went to get them and were informed that they were not there yet, but could arranged delivery on the 19th, at their expense The 19th came and went, no call, nothing I stopped by the Tukwila store on Friday the 21st, talked to both Sonia who was the salesperson and the manager Paul, who guaranteed my that they were being delivered as we spoke to the Lynwood store He said they thought we would get delivery later on Friday I called back two hours later and was told now that they were not on the truck after all, but would be delivered the next day before 3PM Finally, the delivery came, order was wrong as they delivered a sofa and a loveseat instead of two sofas that were ordered To top it off, the delivery guys just dropped it off in the driveway and left, no help to bring them in the house at all or even to unpack them from the cardboard boxes I am not sure how they sell anything

The customer was charged a 20% restocking fee for the cancelation of the order as stated on the policy agreement that they signed We received the product for the customer the day after they ordered it and it has been sitting in our warehouse for them ever since The policy clearly
states that all orders that are cancelled are subject to a 20% restock fee

I came in to purchase furniture and found a set I liked, picked out materials, paid a down payment and financed the setThey said it would be delivered in two weeksI'd changed the fabrics several timesAfter two weeks, they said the order was delayed another two weeksIt has now been ten weeks and the order has been delayed four timesThe only option I am getting from the general manager is to change fabrics, and they will not cancel my order or give me a refund of my down payment because it is apparently a "special order" and it's already in the systemI ordered a service and product, and I have not received what I ordered so I'd just like a refund

There was a sofa table on line on saleI called the store to see if I can get the sale in storeThe person that I spoke to said that I can get the sale price in storeI gave them my credit card information for a down payment of $leaving the balance of I contacted the store twice to send me a receit twice and no responseWhen I called back again, it turned out that they did not write my phone number down correctly and that is why there was no contactI became very ill and now I have to move to another state for health reasonsI called the furniture store to cancel the order and to get my refundThe person that I spoke to said that I could not get my down payment backI told the lady that They could take my money, but they cant give me a refund! Then she told me to hold on and when she returned back to the phone, she said that she can give me in store creditI can't buy anything because I am going to live with my daughterI just want my refund back, not store cre

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I still haven't received a date that the new chair will be order or when I will be receiveing the new chairI was told that they have to order a minof chairs at a timeTo this day I have called once to find out when I can expect the new chair and was toldthat they should be able to orde the chair in a few weeksSo at this point I am waiting to find out when the chair is going to be order and when it will get here
Sincerely,
*** ***

This complaint falls under both delivery issues and customer service issuesI went into JR Furniture on May 26th, and purchased in full a couch and love seat setI told the salesman that I needed it delivered on June 6th, because I would be out of the country until that date and he promised me that I would get my delivery on that date since it was so far outI go on my trip and when I get back to the states on June 4th and I see that I have two voicemails from JR trying to schedule my delivery, so I call them immediately and get told that they could not confirm my delivery because no one in the store could do so on the weekendSeemed strange to me that no one could confirm or schedule a delivery on a weekend knowing that in retail most of their business is done on the weekendSo I wait and call them again Monday, June 6thOnce I called they confirmed my delivery for that night between 4-7pmAbout an hour later they call me back and say that my furniture is not in their

From: *** *** Sent: Sunday, July 30, 11:PM Subject: complaint
#***.The matter has not been resolved.After my complaint a rep contacted me. I was told they would order replacementParts if they can find themas of July 30.....couch still broken...Please keep it alive*** ***

Purchased chair and couch and Love seat in April Delivered ~weeks ago, mid-June The Love seat is already brokenI called JR Furniture to complain July 10thThey said that they would have a repairman contact me within hoursWhen I called they tried to make me feel guilty...so I also filed a complaint using their on line system
It has been over hours and Still no response

I placed an order with JR furniture on Jan for furniture itemsThey have not yet delivered the items and not even responding to my phone callsI personally went to the show room and met their manager Antonio who is a very rude person to talk to and does not know even the basics of customer careI paid for the stuff moths ago and still have not received the pending itemsTheir after sales customer care is patheticI was told that the VP of the company will personally call me to address the issue but I did not receive any call

THE REFUND WAS PROCESSED ON FRIDAY 11-4-

My husband and I purchased a king size bed and frame from JR furniture and mattress on 8/17/ we were told the day we made the purchase that the furniture would be delivered on 8/23/and call would be made telling of the delivery time the day beforeOn 8/22/we receive a call but there was no delivery time given when we called to inquire we were told the delivery would not be made as promised which was not the agreement that was made when first made the purchase after a long conversation we were told that the delivery would be made on 8/23/then we received a call from the driver the day of delivery to inform us that the delivery wouldn't made because of a flat tire and were told to pick up the furniture ourselves When contacting the store we were met extreme rudeness and yelling even to the point of calling my husband a women we asked for a refund and the store manager has refused So we are filing this complaint because of the rude service and terrible treatment