Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on Oct 26, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
The chargeback was initiated due to the refusal of honoring the posted return policy I would not have made a purchase from your company had your website stated that you don't allows for returns for defective productsThis is a direct quote from your website "You are qualified to get a full refund if your items are defective, damaged or mis-shippedIf you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package." Had I known that this policy is false, I would not have ordered from your companyNow that I know, a coupon is of no use as I will never order from your company again
Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on May 24, 2016.Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet Jill’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank youBest Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms [redacted] regarding the refund and sent her new return form and return instructions on Sep 21, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Ms [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted [redacted] regarding the information of the goods and noticed that the corrected banner has arrived on June 9, We are sorry that we did not meet Kendra’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on January 6, 2016.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Lisa’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Ms [redacted] regarding the refund and sent her return form and return instructions on Sep 18, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Ms [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com, We have contacted Miss [redacted] regarding the refund and sent her refund offer on Sep 6, Once Miss [redacted] replies we will process the refund immediately We are sorry that we did not meet Miss [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on September 14, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
? Dear Revdex.com, Please note that since [redacted] has initiated a chargeback, the best we can offer is a full refundHowever we can issue a coupon to cover the shipping cost of returning the product We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer service Hopefully, we will be able to serve her again in the future Best Regards, JJsHouse Service Team / [redacted] Style Definitions */
Dear Revdex.com, We have contacted Kristine M Cave regarding the refund and return on Oct.13, We are sorry that we did not meet Kristine’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on May 5, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Nathalie [redacted] regarding the refund on Apr 23, and haven’t heard from her since We are sorry that we did not meet Nathalie’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on January 14, 2016.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet M [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I not only want my full refund of $but also $for return of the dressI have emails stating that I was to get a refund of the return postage of $Once a total refund of $is put back on my credit card used then I will be satisfied and will close the caseI have over emails from JJsHouse regarding this refund transaction [redacted] ***
Dear Revdex.com,We have contacted [redacted] regarding the refund, and sent her instructions on May 16, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Vivian [redacted] regarding the refund We are sorry that we did not meet Vivian’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted [redacted] regarding the refund and offered her two options on June 29, Once we get the answer from her, we will go ahead with the process We are sorry that we did not meet Jennifer’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards,JJsHouse Service Team
I mailed the package back to them the way they requestedI provided them with tracking informationThe post office tells me it is in ChinaI don't know to move their package from CustomsI was advised by my local postmaster (Mrs [redacted] that it could sit in Customs forever until they notify the recipient to come get itI TRIED to ship this out UPS so I could track it, but THEY refused to allow me to do soI don't know anything about international mail and how it worksUPS could have delivered it straight to them without this problemThis shipping method was THEIR choiceI have attached THAT emailIn her email Cecilia promised me that if they can confirm the package is on the way to them, she would issue a refund (I have that email as well and can provide, this only allows attachments)I provided the tracking info, she confirmed it left NYShe has not issued a refundThey need to check with customs officials about picking up their packageIT cost me $to mail itIf I do a "return to sender" and have it brought back to me...then have to resend it, that is more money it will cost meI can do thatIF THEY SEND ME A SHIPPING LABELI am not paying for shipping a 3rd timeI will have spent more on the shipping back and forth than the product is worthI am still getting the run around with this company...even though I have done everything they have asked and even spent $of my own money to mail their package (did I mention they lied about sending me a return label?)
Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on Oct 26, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
The chargeback was initiated due to the refusal of honoring the posted return policy I would not have made a purchase from your company had your website stated that you don't allows for returns for defective productsThis is a direct quote from your website "You are qualified to get a full refund if your items are defective, damaged or mis-shippedIf you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package." Had I known that this policy is false, I would not have ordered from your companyNow that I know, a coupon is of no use as I will never order from your company again
Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on May 24, 2016.Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet Jill’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank youBest Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms [redacted] regarding the refund and sent her new return form and return instructions on Sep 21, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Ms [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted [redacted] regarding the information of the goods and noticed that the corrected banner has arrived on June 9, We are sorry that we did not meet Kendra’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on January 6, 2016.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Lisa’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Ms [redacted] regarding the refund and sent her return form and return instructions on Sep 18, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Ms [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com, We have contacted Miss [redacted] regarding the refund and sent her refund offer on Sep 6, Once Miss [redacted] replies we will process the refund immediately We are sorry that we did not meet Miss [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on September 14, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
? Dear Revdex.com, Please note that since [redacted] has initiated a chargeback, the best we can offer is a full refundHowever we can issue a coupon to cover the shipping cost of returning the product We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer service Hopefully, we will be able to serve her again in the future Best Regards, JJsHouse Service Team / [redacted] Style Definitions */
Dear Revdex.com, We have contacted Kristine M Cave regarding the refund and return on Oct.13, We are sorry that we did not meet Kristine’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on May 5, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Nathalie [redacted] regarding the refund on Apr 23, and haven’t heard from her since We are sorry that we did not meet Nathalie’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on January 14, 2016.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet M [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I not only want my full refund of $but also $for return of the dressI have emails stating that I was to get a refund of the return postage of $Once a total refund of $is put back on my credit card used then I will be satisfied and will close the caseI have over emails from JJsHouse regarding this refund transaction [redacted] ***
Dear Revdex.com,We have contacted [redacted] regarding the refund, and sent her instructions on May 16, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Vivian [redacted] regarding the refund We are sorry that we did not meet Vivian’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted [redacted] regarding the refund and offered her two options on June 29, Once we get the answer from her, we will go ahead with the process We are sorry that we did not meet Jennifer’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards,JJsHouse Service Team
I mailed the package back to them the way they requestedI provided them with tracking informationThe post office tells me it is in ChinaI don't know to move their package from CustomsI was advised by my local postmaster (Mrs [redacted] that it could sit in Customs forever until they notify the recipient to come get itI TRIED to ship this out UPS so I could track it, but THEY refused to allow me to do soI don't know anything about international mail and how it worksUPS could have delivered it straight to them without this problemThis shipping method was THEIR choiceI have attached THAT emailIn her email Cecilia promised me that if they can confirm the package is on the way to them, she would issue a refund (I have that email as well and can provide, this only allows attachments)I provided the tracking info, she confirmed it left NYShe has not issued a refundThey need to check with customs officials about picking up their packageIT cost me $to mail itIf I do a "return to sender" and have it brought back to me...then have to resend it, that is more money it will cost meI can do thatIF THEY SEND ME A SHIPPING LABELI am not paying for shipping a 3rd timeI will have spent more on the shipping back and forth than the product is worthI am still getting the run around with this company...even though I have done everything they have asked and even spent $of my own money to mail their package (did I mention they lied about sending me a return label?)