Dear Revdex.com, We have contacted Miss *** *** regarding the refund and sent her refund offer on Sep 6, Once Miss *** replies we will process the refund immediately We are sorry that we did not meet Miss *** expectation this timeWe will continue
to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** *** regarding the refund, and sent her instructions on April 22, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed, which covers dress value and return postage.We are sorry that we
did not meet *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Mrs** *** regarding the refund and sent her return form and return instructions on May 31, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet the customer’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Vivian *** regarding the refund We are sorry that we did not meet Vivian’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards,
JJsHouse Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I not only want my full refund of $but also $for return of the dressI have emails stating that I was to get a refund of the return postage of $Once a total refund of $is put back on my credit card used then I will be satisfied and will close the caseI have over emails from JJsHouse regarding this refund transaction. *** ***
Dear Revdex.com, We have contacted Brenda Rojas regarding the refund and sent her return form and return instructions on March 25, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processedWe are sorry that we did not meet ***
*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refund and sent her return form and return instructions on March 16, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processedPlease believe that customer service always
come first in our policy so we will never neglect our customersWe tried to provide compensation but there might be some errors which blocked our communicationWe are sorry that we did not meet *** ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11711310, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Melissa D***
Dear Revdex.com, We have contacted Mrs*** regarding the refund and sent her return form and return instructions on June 28, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet her expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, I sent the dress back to China on May 7th here are the proofs (attached) I look forward to my refund after which I will contact you - Revdex.com and let you know if it happened. Thank you,*** ***
Dear Revdex.com, Please take our sincere apology but 40% of the dress value is the best we can offer if the customer wants to keep the dressOtherwise she can return the dress following our instructions to our US warehouse and it won’t cost too muchWe are sorry that we did not meet Ms*** *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** *** regarding the refund and sent her return form and return instructions on August 5, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet ***
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
I do not accept the response of the business to resolve this complaint because (1) I was traveling and unable to respond in the designated time frame or be able to mail the dress since I was not home (2) they said they would keep the dress and no refund if it was not returned in the days (3) This business denied that there was anything wrong already after they reviewed the picture they required for the original complaintTherefore, I do not trust that they will give any refund after they were already given several chancesHowever, Now that I have returned home from traveling, I will return the dressI am requesting this complaint stands until I receive a refund from the companyI hope that they will extend the time frame for the return and refund my moneyThank you
Dear Revdex.com, We have contacted MrsFaith C*** regarding the product and refund on March We are sorry that we did not meet MrsC***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future
Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refund and sent her return form and return instructions on March 28, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed We are sorry that
we did not meet *** ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Miss *** *** regarding the refund and sent her refund offer on Sep 6, Once Miss *** replies we will process the refund immediately We are sorry that we did not meet Miss *** expectation this timeWe will continue
to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** *** regarding the refund, and sent her instructions on April 22, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed, which covers dress value and return postage.We are sorry that we
did not meet *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Mrs** *** regarding the refund and sent her return form and return instructions on May 31, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet the customer’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Vivian *** regarding the refund We are sorry that we did not meet Vivian’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards,
JJsHouse Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I not only want my full refund of $but also $for return of the dressI have emails stating that I was to get a refund of the return postage of $Once a total refund of $is put back on my credit card used then I will be satisfied and will close the caseI have over emails from JJsHouse regarding this refund transaction. *** ***
Dear Revdex.com, We have contacted Brenda Rojas regarding the refund and sent her return form and return instructions on March 25, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processedWe are sorry that we did not meet ***
*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refund and sent her return form and return instructions on March 16, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processedPlease believe that customer service always
come first in our policy so we will never neglect our customersWe tried to provide compensation but there might be some errors which blocked our communicationWe are sorry that we did not meet *** ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11711310, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Melissa D***
Dear Revdex.com, We have contacted Mrs*** regarding the refund and sent her return form and return instructions on June 28, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet her expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, I sent the dress back to China on May 7th here are the proofs (attached) I look forward to my refund after which I will contact you - Revdex.com and let you know if it happened. Thank you,*** ***
Dear Revdex.com, Please take our sincere apology but 40% of the dress value is the best we can offer if the customer wants to keep the dressOtherwise she can return the dress following our instructions to our US warehouse and it won’t cost too muchWe are sorry that we did not meet Ms*** *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** *** regarding the refund and sent her return form and return instructions on August 5, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet ***
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
I do not accept the response of the business to resolve this complaint because (1) I was traveling and unable to respond in the designated time frame or be able to mail the dress since I was not home (2) they said they would keep the dress and no refund if it was not returned in the days (3) This business denied that there was anything wrong already after they reviewed the picture they required for the original complaintTherefore, I do not trust that they will give any refund after they were already given several chancesHowever, Now that I have returned home from traveling, I will return the dressI am requesting this complaint stands until I receive a refund from the companyI hope that they will extend the time frame for the return and refund my moneyThank you
Dear Revdex.com, We have contacted MrsFaith C*** regarding the product and refund on March We are sorry that we did not meet MrsC***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future
Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refund and sent her return form and return instructions on March 28, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed We are sorry that
we did not meet *** ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team