Dear Revdex.com,We have contacted [redacted] regarding the refund on July 10, 2015, and sent her instructions on July 14, 2015.Once we receive the return goods and make sure the return is in line with our return policy, refund will be processed.We are sorry that we did not meet [redacted] ’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on May 30, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Melissa [redacted] D [redacted] regarding the refund and sent her return form and return instructions on Sep13, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet Melissa’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on July 22, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Lisa’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Mr [redacted] regarding the refund and sent him return form and return instructions on July 13, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Mr [redacted] ’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve him again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on September 11, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund, and sent her instructions on June 6, 2015.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will accept their option to return the dress under the condition for a full refund once I have shipped the merchandiseI will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
the business offered a foreign return address that is unacceptable unless the business covers the return shipping to the foreign addressTo ship to the foreign return address we have to pay more on shipping cost than what we can get back from the refund which is ridiculousWe have already shipped back the items to the business' official registered business address in [redacted] with tracking informationWe request that the business should fully refund what was charged on our credit card
Dear Revdex.com,We received a reponse from the complaintant, claiming that the case is not resolved.Again, she does NOT provide a valid order number to prove she is a real customer of JJsHouse.We would like to help but it is beyond our control to resolve an issue with a NON-JJsHouse customerIn this case, what action will you take? Kind regards, [redacted]
Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on August 24, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet [redacted] ’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms [redacted] regarding the refund and sent her return form and return instructions on June 5, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Ms [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com, We have contacted Mrs [redacted] regarding the refund and sent her return form and return instructions on Aug 11, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Mrs [redacted] ’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Also, I want to thank you, the Better Business Burea for your very fast action and response regarding this complaint Regards, [redacted]
Revdex.com, Yes, JJsHouse.com did allow me to return my items....to ChinaI paid $to have my shipment sent internationallyJJsHouse.com claims to makes every dress to order, so then why am I returning a dress to China? Once again, this business is advertising one thing and doing anotherI implore the Revdex.com to investigate their website for the claims they make versus the actual goods and services they provide I appreciate the seller's acceptance to refund my purchases, which should be a sign of good faithHowever, sending my items back to the manufacturer as opposed to JJsHouse's Arizona facility puts the costs back on the consumerThis is not appropriate for any retailer, online or otherwise
Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on Feb17, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms [redacted] again regarding the refund and the refund process has been initiated on July 6, We are sorry that we did not meet Ms [redacted] ’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards,JJsHouse Service TeamTell us why here
Dear Revdex.com,We have contacted [redacted] regarding the refund on July 10, 2015, and sent her instructions on July 14, 2015.Once we receive the return goods and make sure the return is in line with our return policy, refund will be processed.We are sorry that we did not meet [redacted] ’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on May 30, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Melissa [redacted] D [redacted] regarding the refund and sent her return form and return instructions on Sep13, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet Melissa’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on July 22, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Lisa’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Mr [redacted] regarding the refund and sent him return form and return instructions on July 13, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Mr [redacted] ’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve him again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on September 11, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund, and sent her instructions on June 6, 2015.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will accept their option to return the dress under the condition for a full refund once I have shipped the merchandiseI will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
the business offered a foreign return address that is unacceptable unless the business covers the return shipping to the foreign addressTo ship to the foreign return address we have to pay more on shipping cost than what we can get back from the refund which is ridiculousWe have already shipped back the items to the business' official registered business address in [redacted] with tracking informationWe request that the business should fully refund what was charged on our credit card
Dear Revdex.com,We received a reponse from the complaintant, claiming that the case is not resolved.Again, she does NOT provide a valid order number to prove she is a real customer of JJsHouse.We would like to help but it is beyond our control to resolve an issue with a NON-JJsHouse customerIn this case, what action will you take? Kind regards, [redacted]
Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on August 24, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet [redacted] ’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms [redacted] regarding the refund and sent her return form and return instructions on June 5, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Ms [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com, We have contacted Mrs [redacted] regarding the refund and sent her return form and return instructions on Aug 11, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Mrs [redacted] ’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Also, I want to thank you, the Better Business Burea for your very fast action and response regarding this complaint Regards, [redacted]
Revdex.com, Yes, JJsHouse.com did allow me to return my items....to ChinaI paid $to have my shipment sent internationallyJJsHouse.com claims to makes every dress to order, so then why am I returning a dress to China? Once again, this business is advertising one thing and doing anotherI implore the Revdex.com to investigate their website for the claims they make versus the actual goods and services they provide I appreciate the seller's acceptance to refund my purchases, which should be a sign of good faithHowever, sending my items back to the manufacturer as opposed to JJsHouse's Arizona facility puts the costs back on the consumerThis is not appropriate for any retailer, online or otherwise
Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on Feb17, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms [redacted] again regarding the refund and the refund process has been initiated on July 6, We are sorry that we did not meet Ms [redacted] ’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards,JJsHouse Service TeamTell us why here