Dear Revdex.com, We have contacted Ms*** *** regarding the refund and sent her return form and return instructions on June 5, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry
that we did not meet Ms*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, Please note that $refund is 10% of the dress value and the customer can keep the dressNow that the customer has returned the dress to us herself, we are willing to issue the full refundPlease understand that we are usually unable to process a refund if customers send items back without getting our return form and following our return instructionsIn this case, however, we will do as long as we get the proof of delivery from the customerThank youBest Regards, JJsHouse
Dear Revdex.com, We have contacted Mr*** * *** regarding the refund and sent him return form and return instructions on July 13, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that
we did not meet Mr*** * ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve him again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted *** *** regarding the refund and sent her return form and return instructions on Sep.26, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not
meet Amina’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted MrsAmy * *** regarding the product and have given her options including return and refund on April 27, Once we get a reply from the customer, we will move forward to issue the refund We are sorry that we did not meet MrsAmy’s
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
I am not accepting the response from Jjhouse as they now want items shipped at my expense to ChinaI have checked with the Post Office and they shared that they see people in this position all the timeIt is not acceptable that JJhouse is allowed to take advantage of unsuspecting customers in this wayWhen I made my purchase I had the dresses delivered quickly and it cost me a bit over $now all of a sudden I have to return items to China at a cost of over $The Post office confirmed they see this all the time from companies like Jjhouse and it is unfair trade.I do not feel this is fair and am not happy with this decisionJjhouse strings customers along with unwanted offers of discounts on another purchase after you are unhappy with the one you just madeThen they begin to up the offer on another purchase as if they didn't understand you refused it the first timesFinally when I have my credit card company and the Better Business Bureu involved, they decide to allow me to return it so it seem they are accomadating the customerThis is not a resolution when the customer looses so much in the shipping charges to ChinaThis company needs to show this information clearly before purchases are made. *** ***
I responded to the company's email received on Tuesday morning, seeking clarification of one of the options presented (retain product and receive a 40% discount), and have not received any follow up response from them since. I sent two additional follow up messages (Wedand Thurs.) requesting a response, so that I could indicate to Revdex.com that this issue was resolved, however, no response has been received. I would like to settle this, but need to understand the specific refund amount being offered, and get proof that it has been processed
Dear Revdex.com,We have contacted *** *** regarding the refund on July 10, 2015, and sent her instructions on July 14, 2015.Once we receive the return goods and make sure the return is in line with our return policy, refund will be processed.We are sorry that we did not meet ***’s
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com,We have contacted Donna Joyce Thompson regarding the refund, and sent her instructions on May 16, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Donna’s expectation this time
We will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Mrs*** * *** and offered three solutions waiting her to choose on July 25, Please note that Mrs*** agreed our refund offerIn the meanwhile she insisted on lodging a complaint with the Revdex.com, so we reoffered three compensations in order
to satisfy our customer betterOnce Mrs*** makes her choice we will process the refund immediately We are sorry that we did not meet Mrs***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** * *** regarding the solution of the shipping fee on June 3, We are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The company reached out to me directly and offered the following options1.We can refund you 40% of the dresses value and you can still keep the dressesYou may return the dresses to usIt usually takes three weeks for us to receive your parcel depending on how you send it backAfter receiving the returned products, we will process the refund of the items value for you, while the return postage will be at your own expenseWhile neither of these options is what I was looking to accomplish, I have informed the company I will accept option number I have priced the shipping with my local post office to find that the shipping charge would be $89.95, which is outrageousI have already paid shipping once and don't feel at this point that spending that much for shipping is an acceptable optionI am waiting for the to confirm that the refund amount would be $and how long will it take to be refunded to my credit card. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Nathalie *** regarding the refund on Apr 23, and haven’t heard from her since We are sorry that we did not meet Nathalie’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in
the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Amy ***
Dear Revdex.com, Please note that once Ms*** filed the chargeback, the payment is held by her bank until the chargeback is closedHer bank will refund her a full refund USD directly after the case is closedFor the return postage, we are willing to refund it to Ms***It could only be refunded after she receives the refund USD She can contact us to ask for the refund of the return postageWe will refund it to Ms*** thenWe are sorry that we did not meet Ms*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future. Thank you. Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted our finance department to check it againPlease kindly note that when somebody files a chargeback for reason Pre Arbitration, the money will go back to the issuer bank immediatelyThe seller won't be able to hold itCould you also please tell the customer to check it again whether she has received a refund of $421.47? (That may be issued by another account of us.) We will immediately inform the customer when we have any update on this We are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future. Thank you. Best Regards,JJsHouse Service Team
Dear Revdex.com, Please kindly note that the refund is on process now on June 20, We are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best
Regards, JJsHouse Service Team
Obviously they don't understand that I did not receive the package I have already checked with my neighbors and the mail carrier It was not delivered to my house
Dear Revdex.com, We have contacted *** *** *** regarding the refund and sent her return form and return instructions on Nov 1, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that
we did not meet *** *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms*** *** regarding the refund and sent her return form and return instructions on June 5, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry
that we did not meet Ms*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, Please note that $refund is 10% of the dress value and the customer can keep the dressNow that the customer has returned the dress to us herself, we are willing to issue the full refundPlease understand that we are usually unable to process a refund if customers send items back without getting our return form and following our return instructionsIn this case, however, we will do as long as we get the proof of delivery from the customerThank youBest Regards, JJsHouse
Dear Revdex.com, We have contacted Mr*** * *** regarding the refund and sent him return form and return instructions on July 13, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that
we did not meet Mr*** * ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve him again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted *** *** regarding the refund and sent her return form and return instructions on Sep.26, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not
meet Amina’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted MrsAmy * *** regarding the product and have given her options including return and refund on April 27, Once we get a reply from the customer, we will move forward to issue the refund We are sorry that we did not meet MrsAmy’s
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
I am not accepting the response from Jjhouse as they now want items shipped at my expense to ChinaI have checked with the Post Office and they shared that they see people in this position all the timeIt is not acceptable that JJhouse is allowed to take advantage of unsuspecting customers in this wayWhen I made my purchase I had the dresses delivered quickly and it cost me a bit over $now all of a sudden I have to return items to China at a cost of over $The Post office confirmed they see this all the time from companies like Jjhouse and it is unfair trade.I do not feel this is fair and am not happy with this decisionJjhouse strings customers along with unwanted offers of discounts on another purchase after you are unhappy with the one you just madeThen they begin to up the offer on another purchase as if they didn't understand you refused it the first timesFinally when I have my credit card company and the Better Business Bureu involved, they decide to allow me to return it so it seem they are accomadating the customerThis is not a resolution when the customer looses so much in the shipping charges to ChinaThis company needs to show this information clearly before purchases are made. *** ***
I responded to the company's email received on Tuesday morning, seeking clarification of one of the options presented (retain product and receive a 40% discount), and have not received any follow up response from them since. I sent two additional follow up messages (Wedand Thurs.) requesting a response, so that I could indicate to Revdex.com that this issue was resolved, however, no response has been received. I would like to settle this, but need to understand the specific refund amount being offered, and get proof that it has been processed
Dear Revdex.com,We have contacted *** *** regarding the refund on July 10, 2015, and sent her instructions on July 14, 2015.Once we receive the return goods and make sure the return is in line with our return policy, refund will be processed.We are sorry that we did not meet ***’s
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com,We have contacted Donna Joyce Thompson regarding the refund, and sent her instructions on May 16, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Donna’s expectation this time
We will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Mrs*** * *** and offered three solutions waiting her to choose on July 25, Please note that Mrs*** agreed our refund offerIn the meanwhile she insisted on lodging a complaint with the Revdex.com, so we reoffered three compensations in order
to satisfy our customer betterOnce Mrs*** makes her choice we will process the refund immediately We are sorry that we did not meet Mrs***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** * *** regarding the solution of the shipping fee on June 3, We are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The company reached out to me directly and offered the following options1.We can refund you 40% of the dresses value and you can still keep the dressesYou may return the dresses to usIt usually takes three weeks for us to receive your parcel depending on how you send it backAfter receiving the returned products, we will process the refund of the items value for you, while the return postage will be at your own expenseWhile neither of these options is what I was looking to accomplish, I have informed the company I will accept option number I have priced the shipping with my local post office to find that the shipping charge would be $89.95, which is outrageousI have already paid shipping once and don't feel at this point that spending that much for shipping is an acceptable optionI am waiting for the to confirm that the refund amount would be $and how long will it take to be refunded to my credit card. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Nathalie *** regarding the refund on Apr 23, and haven’t heard from her since We are sorry that we did not meet Nathalie’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in
the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Amy ***
Dear Revdex.com, Please note that once Ms*** filed the chargeback, the payment is held by her bank until the chargeback is closedHer bank will refund her a full refund USD directly after the case is closedFor the return postage, we are willing to refund it to Ms***It could only be refunded after she receives the refund USD She can contact us to ask for the refund of the return postageWe will refund it to Ms*** thenWe are sorry that we did not meet Ms*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future. Thank you. Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted our finance department to check it againPlease kindly note that when somebody files a chargeback for reason Pre Arbitration, the money will go back to the issuer bank immediatelyThe seller won't be able to hold itCould you also please tell the customer to check it again whether she has received a refund of $421.47? (That may be issued by another account of us.) We will immediately inform the customer when we have any update on this We are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future. Thank you. Best Regards,JJsHouse Service Team
Dear Revdex.com, Please kindly note that the refund is on process now on June 20, We are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best
Regards, JJsHouse Service Team
Obviously they don't understand that I did not receive the package I have already checked with my neighbors and the mail carrier It was not delivered to my house
Dear Revdex.com, We have contacted *** *** *** regarding the refund and sent her return form and return instructions on Nov 1, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that
we did not meet *** *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team