The chargeback was initiated due to the refusal of honoring the posted return policy I would not have made a purchase from your company had your website stated that you don't allows for returns for defective products. This is a direct quote from your website "You are qualified to get a full refund if your items are defective, damaged or mis-shippedIf you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package." Had I known that this policy is false, I would not have ordered from your companyNow that I know, a coupon is of no use as I will never order from your company again
Dear Revdex.com, We have contacted Melissa * D*** regarding the refund and sent her return form and return instructions on Sep13, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet
Melissa’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
Dear Revdex.com, Please note that we've attached the proof of the refund in the lastest email and it showed that the refund was issued on March 20th and is now on processThank you Best Regards,JJsHouse
Dear Revdex.com, We have contacted *** *** regarding the refund and return on Mar7, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet ***’s expectation this time
We will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms*** *** again regarding the refund and the refund process has been initiated on July 6, 2017. We are sorry that we did not meet Ms*** ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future. Thank you. Best Regards,JJsHouse Service TeamTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Denise * *** regarding the unreceived goods on Apr Please note that the dress now is held by *** because the customer rejected the delivery and it’s our policy to issue the refund only when we receive the package We suggest the customer contact the
post office and send back the product, and once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Denise’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted our finance department to check it againPlease kindly note that since Mr*** * *** filed the chargeback, the payment now is being kept by the payment platform so we cannot issue the refund to him nowWe have informed Mr*** bank to issue the full refund directly to him We will immediately inform Mr*** when we have any update on this We are sorry that we did not meet Mr*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve him again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** * *** regarding the refund and sent her return form and return instructions on January 14, 2016.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet M***
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted *** * *** regarding the refund and offered her two options on June 29, 2016. Once we get the answer from her, we will go ahead with the process We are sorry that we did not meet Jennifer’s expectation this timeWe will continue to improve our
customer serviceHopefully, we will be able to serve her again in the future. Thank you. Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Ms*** *** and offered three solutions (including the return option) waiting her to choose on Sep 25, Once Ms*** *** makes her choice we will process the refund immediately We are sorry that we did not meet Ms***
***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
I received an e-mail from Daisy W*** on March 16th, saying I would get a full refund in hoursI never got refund or even a "pending" refundThis company has terrible customer service and they have had my money charged since 3-2-I would like my refund immediatelyJJ's House is a scam!
Dear Revdex.com, We have contacted *** * *** regarding the refund and sent her return form and return instructions on August 24, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry
that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Mrs*** * *** regarding the refund and sent her return form and return instructions on June 23, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry
that we did not meet MrsRenee A Curtis’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** * *** regarding the dress and the refund on June 16, Since we haven’t received the dress yet, we hope that she can provide some proof from post office firstOnce we get the receipt, we will try best to process the refund We are
sorry that we did not meet Christina’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** *** regarding the refund and sent her return form and return instructions on January 6, 2016.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Lisa’s
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Ms*** * *** regarding the refund and sent her return form and return instructions on Sep 18, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry
that we did not meet Ms*** * *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Victoria Proehl regarding the refund and sent her return form and return instructions on March 7, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processedWe are sorry that we did not meet
*** ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
The chargeback was initiated due to the refusal of honoring the posted return policy I would not have made a purchase from your company had your website stated that you don't allows for returns for defective products. This is a direct quote from your website "You are qualified to get a full refund if your items are defective, damaged or mis-shippedIf you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package." Had I known that this policy is false, I would not have ordered from your companyNow that I know, a coupon is of no use as I will never order from your company again
Dear Revdex.com, We have contacted Melissa * D*** regarding the refund and sent her return form and return instructions on Sep13, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet
Melissa’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
Dear Revdex.com, Please note that we've attached the proof of the refund in the lastest email and it showed that the refund was issued on March 20th and is now on processThank you Best Regards,JJsHouse
Dear Revdex.com, We have contacted *** *** regarding the refund and return on Mar7, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet ***’s expectation this time
We will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms*** *** again regarding the refund and the refund process has been initiated on July 6, 2017. We are sorry that we did not meet Ms*** ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future. Thank you. Best Regards,JJsHouse Service TeamTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Denise * *** regarding the unreceived goods on Apr Please note that the dress now is held by *** because the customer rejected the delivery and it’s our policy to issue the refund only when we receive the package We suggest the customer contact the
post office and send back the product, and once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Denise’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted our finance department to check it againPlease kindly note that since Mr*** * *** filed the chargeback, the payment now is being kept by the payment platform so we cannot issue the refund to him nowWe have informed Mr*** bank to issue the full refund directly to him We will immediately inform Mr*** when we have any update on this We are sorry that we did not meet Mr*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve him again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** * *** regarding the refund and sent her return form and return instructions on January 14, 2016.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet M***
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted *** * *** regarding the refund and offered her two options on June 29, 2016. Once we get the answer from her, we will go ahead with the process We are sorry that we did not meet Jennifer’s expectation this timeWe will continue to improve our
customer serviceHopefully, we will be able to serve her again in the future. Thank you. Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Ms*** *** and offered three solutions (including the return option) waiting her to choose on Sep 25, Once Ms*** *** makes her choice we will process the refund immediately We are sorry that we did not meet Ms***
***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
I received an e-mail from Daisy W*** on March 16th, saying I would get a full refund in hoursI never got refund or even a "pending" refundThis company has terrible customer service and they have had my money charged since 3-2-I would like my refund immediatelyJJ's House is a scam!
Dear Revdex.com, We have contacted *** * *** regarding the refund and sent her return form and return instructions on August 24, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry
that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Mrs*** * *** regarding the refund and sent her return form and return instructions on June 23, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry
that we did not meet MrsRenee A Curtis’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** * *** regarding the dress and the refund on June 16, Since we haven’t received the dress yet, we hope that she can provide some proof from post office firstOnce we get the receipt, we will try best to process the refund We are
sorry that we did not meet Christina’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** *** regarding the refund and sent her return form and return instructions on January 6, 2016.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Lisa’s
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted Ms*** * *** regarding the refund and sent her return form and return instructions on Sep 18, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry
that we did not meet Ms*** * *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Victoria Proehl regarding the refund and sent her return form and return instructions on March 7, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processedWe are sorry that we did not meet
*** ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team