[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, if when I return the dress they provide me with a full refund of the purchase price of the dress. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I am currently waiting on the business to send me a return form and the address which I should mail the dress to
Regards,
Lydia S***
Dear Revdex.com, We have contacted Mr*** * *** regarding the refund and sent him return form and return instructions on July 13, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Mr*** * ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve him again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** * *** regarding the refund, and sent her instructions on June 6, 2015.We are sorry that we did not meet *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank
you.Best Regards,JJsHouse Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will accept their option to return the dress under the condition for a full refund once I have shipped the merchandiseI will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com,We have contacted *** * *** regarding the refund and sent her return form and return instructions on July 22, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Lisa’s
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted *** * *** regarding the refund and sent her return form and return instructions on May 30, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet
***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refund and sent her return form and return instructions on Mar24, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Caroline V*** regarding the unreceived goods Please note that the local post office shows that the goods were already delivered to her house on OctWe suggest the customer check it with the post office and we’ll have our logistics department conduct
a close investigation on her order, too We are sorry that we did not meet Caroline’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Mrs*** *** regarding the exchange of goods on May 15, Once we receive the return goods and make sure the return is in line with our return policy, the refund/coupon will be processed We are sorry that we did not meet Tina’s expectation
this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I am not pleased with the companies responseEven though the company claims to give me a full refund of the itemsThey are REFUSE to refund me the shipping costsI paid for the items to be shipped back to their China office, which I felt is unfairI have attached a copy of the USPS postal receipt proving that I paid for the shipping costs to return the items
The business contacted me but they did not send me a return form or return instructions They asked what shoes I will be returning and I sent the list to themThey then responded by giving me the following options:First Response was I can sell the shoes myself and they would offer me 20% off my next order After rejecting that offer, they replied: 1) We will offer you 40% of the product value in coupon form to be used against your next order and you may keep the product; OR 2) return the product, at my expense, and they would send me a coupon voucher to cover the product value to be used on their site THEY NEVER OFFERED ME A REFUND. I followed the return policy as stated on their site and they have yet to follow their own policy At this point, I am very reluctant to send anything back as I don't trust this company.I still want a full refund of the product value I will gladly return the product once I receive a return authorization and a *** Call Tag and a confirmation that 100% of my return in the amount of $will be refunded. These were not custom made shoes and they need to uphold their return policy as stated on their site
Dear Revdex.com, We have contacted MrsJonell *** regarding the refund on Feb 22, The refund will be processed within hoursThe refund will be back into the account which Mrs*** used to pay for the order within 7-working days, depending on the bank processing time We are sorry that we did not meet Ms***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We h*ve contacted Holly * D*** regarding the refund and sent her return form and return instructions on July 27, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet Holly’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The shoes were defectiveI have been going back and forth for monthsForty percent off another pair is unacceptable nowA new pair shoes should be sent to me
Regards,
*** ***
?
Dear Revdex.com,
We are truly sorry that we’ve let the
customer downPlease note that she filed a chargeback and based on the chargeback rules we can only
issue the full refund after the items are returned to us
Once we
receive the return goods and make sure the return is in line with our return
policy, the refund will be processedThank you
Best Regards,
JJsHouse
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Lydia G S*** regarding the refund and sent her return form and return instructions on Jan.13, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com,Until April 11, 2015, we have processed full refund for *** *** ***, including return postage.Thank you.Best regards,JJ's House
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, if when I return the dress they provide me with a full refund of the purchase price of the dress. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I am currently waiting on the business to send me a return form and the address which I should mail the dress to
Regards,
Lydia S***
Dear Revdex.com, We have contacted Mr*** * *** regarding the refund and sent him return form and return instructions on July 13, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Mr*** * ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve him again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** * *** regarding the refund, and sent her instructions on June 6, 2015.We are sorry that we did not meet *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank
you.Best Regards,JJsHouse Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will accept their option to return the dress under the condition for a full refund once I have shipped the merchandiseI will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com,We have contacted *** * *** regarding the refund and sent her return form and return instructions on July 22, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Lisa’s
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted *** * *** regarding the refund and sent her return form and return instructions on May 30, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet
***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refund and sent her return form and return instructions on Mar24, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Caroline V*** regarding the unreceived goods Please note that the local post office shows that the goods were already delivered to her house on OctWe suggest the customer check it with the post office and we’ll have our logistics department conduct
a close investigation on her order, too We are sorry that we did not meet Caroline’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Mrs*** *** regarding the exchange of goods on May 15, Once we receive the return goods and make sure the return is in line with our return policy, the refund/coupon will be processed We are sorry that we did not meet Tina’s expectation
this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I am not pleased with the companies responseEven though the company claims to give me a full refund of the itemsThey are REFUSE to refund me the shipping costsI paid for the items to be shipped back to their China office, which I felt is unfairI have attached a copy of the USPS postal receipt proving that I paid for the shipping costs to return the items
The business contacted me but they did not send me a return form or return instructions They asked what shoes I will be returning and I sent the list to themThey then responded by giving me the following options:First Response was I can sell the shoes myself and they would offer me 20% off my next order After rejecting that offer, they replied: 1) We will offer you 40% of the product value in coupon form to be used against your next order and you may keep the product; OR 2) return the product, at my expense, and they would send me a coupon voucher to cover the product value to be used on their site THEY NEVER OFFERED ME A REFUND. I followed the return policy as stated on their site and they have yet to follow their own policy At this point, I am very reluctant to send anything back as I don't trust this company.I still want a full refund of the product value I will gladly return the product once I receive a return authorization and a *** Call Tag and a confirmation that 100% of my return in the amount of $will be refunded. These were not custom made shoes and they need to uphold their return policy as stated on their site
Dear Revdex.com, We have contacted MrsJonell *** regarding the refund on Feb 22, The refund will be processed within hoursThe refund will be back into the account which Mrs*** used to pay for the order within 7-working days, depending on the bank processing time We are sorry that we did not meet Ms***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We h*ve contacted Holly * D*** regarding the refund and sent her return form and return instructions on July 27, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet Holly’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The shoes were defectiveI have been going back and forth for monthsForty percent off another pair is unacceptable nowA new pair shoes should be sent to me
Regards,
*** ***
?
Dear Revdex.com,
We are truly sorry that we’ve let the
customer downPlease note that she filed a chargeback and based on the chargeback rules we can only
issue the full refund after the items are returned to us
Once we
receive the return goods and make sure the return is in line with our return
policy, the refund will be processedThank you
Best Regards,
JJsHouse
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Lydia G S*** regarding the refund and sent her return form and return instructions on Jan.13, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***