they have contacted me and sent me a return address, however, they told me if I remove my reviews they would immediately process my refundAs of this morning, I am being told they cannot refund me in whole unless I give them my PayPal login and account numberI did not use PayPal for this order, I used my credit cardSomething is fishy here
Dear Revdex.com, We understand Caroline’s concern and we are now trying to get in touch with the local post officeIf we are not hearing from them until Dec 5th, or the items are confirmed lost, we will file a claim and issue the refund to the customer Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refund and sent her return form and return instructions on March 25, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processedWe are sorry that we did not meet ***
*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms*** *** regarding the refund and sent her return form and return instructions on Nov 16, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we
did not meet Ms*** *** this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
If they are saying they didn't accept it then where did the $refund come in? If they really claim the dress isn't there then why give me a refund for $it doesn't make sense They are lying and they are scam artists
Dear Revdex.com, We have contacted MsHannah *** regarding the product and gave her options including return and refund on April 27, Once we get a reply from the customer, we will move forward to issue the refund We are sorry that we did not meet MsHannah’s expectation
this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Also, I want to thank you, the Better Business Burea for your very fast action and response regarding this complaint
Regards,
*** ***
Dear Revdex.com, We have contacted Ms*** *** regarding the refund and sent her return form and return instructions on Sep 18, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we
did not meet Ms*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com,We have contacted *** *** *** regarding the refund, and sent her instructions on April 6, 2015.Once we receive the return goods and make sure the return is in line with our return policy, refund will be processed.We are sorry that we did not meet Cheri’s expectation this timeWe will
continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com, Yes, JJsHouse.com did allow me to return my items....to ChinaI paid $to have my shipment sent internationallyJJsHouse.com claims to makes every dress to order, so then why am I returning a dress to China? Once again, this business is advertising one thing and doing anotherI implore the Revdex.com to investigate their website for the claims they make versus the actual goods and services they provide. I appreciate the seller's acceptance to refund my purchases, which should be a sign of good faithHowever, sending my items back to the manufacturer as opposed to JJsHouse's Arizona facility puts the costs back on the consumerThis is not appropriate for any retailer, online or otherwise
I mailed the package back to them the way they requestedI provided them with tracking informationThe post office tells me it is in ChinaI don't know to move their package from CustomsI was advised by my local postmaster (Mrs*** that it could sit in Customs forever until they notify the recipient to come get itI TRIED to ship this out UPS so I could track it, but THEY refused to allow me to do soI don't know anything about international mail and how it worksUPS could have delivered it straight to them without this problemThis shipping method was THEIR choiceI have attached THAT emailIn her email Cecilia promised me that if they can confirm the package is on the way to them, she would issue a refund (I have that email as well and can provide, this only allows attachments)I provided the tracking info, she confirmed it left NYShe has not issued a refundThey need to check with customs officials about picking up their packageIT cost me $to mail itIf I do a "return to sender" and have it brought back to me...then have to resend it, that is more money it will cost meI can do thatIF THEY SEND ME A SHIPPING LABELI am not paying for shipping a 3rd timeI will have spent more on the shipping back and forth than the product is worthI am still getting the run around with this company...even though I have done everything they have asked and even spent $of my own money to mail their package (did I mention they lied about sending me a return label?)
?
Dear Revdex.com,
Please note that
since *** *** has initiated a chargeback, the best we can offer is a
full refundHowever we can issue a coupon to cover the shipping cost of returning the product
We are sorry that we did not meet *** expectation this timeWe will continue to improve our customer service
Hopefully, we will be able to serve her again in the future
Best Regards,
JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refundPlease note that we have already issued a full refund and *** is expected to receive it in hours We sincerely apologize that we didn’t reply to the customer’s email in time due to our Spring Festival holiday, and the
shipping process was also delayed We are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** * *** regarding the refund and sent her return form and return instructions on September 14, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet ***
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted MrsJonell *** regarding the refund on Feb 12, Once Mrs*** confirms her decision she can contact our customer service for the return form We are sorry that we did not meet Mrs***’s expectation this timeWe will continue to improve our
customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
the business offered a foreign return address that is unacceptable unless the business covers the return shipping to the foreign addressTo ship to the foreign return address we have to pay more on shipping cost than what we can get back from the refund which is ridiculousWe have already shipped back the items to the business' official registered business address in ** *** *** with tracking informationWe request that the business should fully refund what was charged on our credit card
Dear Revdex.com, We have contacted *** * *** regarding the refund and sent her return form and return instructions on May 30, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet
Tony’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
they have contacted me and sent me a return address, however, they told me if I remove my reviews they would immediately process my refundAs of this morning, I am being told they cannot refund me in whole unless I give them my PayPal login and account numberI did not use PayPal for this order, I used my credit cardSomething is fishy here
Dear Revdex.com, We understand Caroline’s concern and we are now trying to get in touch with the local post officeIf we are not hearing from them until Dec 5th, or the items are confirmed lost, we will file a claim and issue the refund to the customer Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refund and sent her return form and return instructions on March 25, Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processedWe are sorry that we did not meet ***
*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms*** *** regarding the refund and sent her return form and return instructions on Nov 16, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we
did not meet Ms*** *** this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
If they are saying they didn't accept it then where did the $refund come in? If they really claim the dress isn't there then why give me a refund for $it doesn't make sense They are lying and they are scam artists
Dear Revdex.com, We have contacted MsHannah *** regarding the product and gave her options including return and refund on April 27, Once we get a reply from the customer, we will move forward to issue the refund We are sorry that we did not meet MsHannah’s expectation
this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Also, I want to thank you, the Better Business Burea for your very fast action and response regarding this complaint
Regards,
*** ***
Dear Revdex.com, We have contacted Ms*** *** regarding the refund and sent her return form and return instructions on Sep 18, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we
did not meet Ms*** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com,We have contacted *** *** *** regarding the refund, and sent her instructions on April 6, 2015.Once we receive the return goods and make sure the return is in line with our return policy, refund will be processed.We are sorry that we did not meet Cheri’s expectation this timeWe will
continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com, Yes, JJsHouse.com did allow me to return my items....to ChinaI paid $to have my shipment sent internationallyJJsHouse.com claims to makes every dress to order, so then why am I returning a dress to China? Once again, this business is advertising one thing and doing anotherI implore the Revdex.com to investigate their website for the claims they make versus the actual goods and services they provide. I appreciate the seller's acceptance to refund my purchases, which should be a sign of good faithHowever, sending my items back to the manufacturer as opposed to JJsHouse's Arizona facility puts the costs back on the consumerThis is not appropriate for any retailer, online or otherwise
I mailed the package back to them the way they requestedI provided them with tracking informationThe post office tells me it is in ChinaI don't know to move their package from CustomsI was advised by my local postmaster (Mrs*** that it could sit in Customs forever until they notify the recipient to come get itI TRIED to ship this out UPS so I could track it, but THEY refused to allow me to do soI don't know anything about international mail and how it worksUPS could have delivered it straight to them without this problemThis shipping method was THEIR choiceI have attached THAT emailIn her email Cecilia promised me that if they can confirm the package is on the way to them, she would issue a refund (I have that email as well and can provide, this only allows attachments)I provided the tracking info, she confirmed it left NYShe has not issued a refundThey need to check with customs officials about picking up their packageIT cost me $to mail itIf I do a "return to sender" and have it brought back to me...then have to resend it, that is more money it will cost meI can do thatIF THEY SEND ME A SHIPPING LABELI am not paying for shipping a 3rd timeI will have spent more on the shipping back and forth than the product is worthI am still getting the run around with this company...even though I have done everything they have asked and even spent $of my own money to mail their package (did I mention they lied about sending me a return label?)
?
Dear Revdex.com,
Please note that
since *** *** has initiated a chargeback, the best we can offer is a
full refundHowever we can issue a coupon to cover the shipping cost of returning the product
We are sorry that we did not meet *** expectation this timeWe will continue to improve our customer service
Hopefully, we will be able to serve her again in the future
Best Regards,
JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refundPlease note that we have already issued a full refund and *** is expected to receive it in hours We sincerely apologize that we didn’t reply to the customer’s email in time due to our Spring Festival holiday, and the
shipping process was also delayed We are sorry that we did not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted *** * *** regarding the refund and sent her return form and return instructions on September 14, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet ***
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com, We have contacted MrsJonell *** regarding the refund on Feb 12, Once Mrs*** confirms her decision she can contact our customer service for the return form We are sorry that we did not meet Mrs***’s expectation this timeWe will continue to improve our
customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
the business offered a foreign return address that is unacceptable unless the business covers the return shipping to the foreign addressTo ship to the foreign return address we have to pay more on shipping cost than what we can get back from the refund which is ridiculousWe have already shipped back the items to the business' official registered business address in ** *** *** with tracking informationWe request that the business should fully refund what was charged on our credit card
Dear Revdex.com, We have contacted *** * *** regarding the refund and sent her return form and return instructions on May 30, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not meet
Tony’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
My package does not have a tracking number assigned to it These are the documents I have as proof