Dear Revdex.com, We have contacted MrsJonell [redacted] regarding the refund on Feb 22, The refund will be processed within hoursThe refund will be back into the account which Mrs [redacted] used to pay for the order within 7-working days, depending on the bank processing time We are sorry that we did not meet Ms***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Joanna J Lucas regarding the refund and sent her return form and return instructions on Oct.8, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Joanna’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on August 5, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com,We have contacted Donna Joyce Thompson regarding the refund, and sent her instructions on May 16, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Donna’s expectation this time We will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com,We have contacted Amanda B Longoria regarding the refund and she agreed with our solution on October 8, 2015.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
?
Dear Revdex.com,
We have contacted *** * *** regarding the dress and offered her choices on June 9, Up to now, there
is no response yet
We are sorry that we did not meet Stacie’s
expectation this timeWe will continue to improve our customer service
Hopefully, we will be able to serve her again in the future
Thank you
Best Regards,
JJsHouse Service Team
Dear Revdex.com, We have contacted Mrs*** * *** and offered three solutions (including the return option) waiting her to choose on Aug 15, Once Mrs*** * *** makes her choice we will process the refund immediately We are sorry that we did not meet Mrs*** * ***’s
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refund We do apologize for the late deliverySome detailed parts of the item did not meet our quality standard when it was inspected by our Quality Control departmentTo make the products perfect, we spent more time in reworking
it We are sorry that we did not meet *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms*** *** regarding the refund and sent her return form and return instructions on June 23, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not
meet Ms*** ***'s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
I did received three options from the company but none of them included giving me back 100% refund and my shipping costThe options are below:We can refund you 40% of the dress value and you can still keep the dressWe can offer you a coupon equals to 50% of the dress value and you can still keep the dressOr you may return the product to usIt usually takes three weeks for us to receive your parcel depending on how you send it backAfter receiving the returned products, we will process the refund of the item value for you, while the return postage will be at your own expense.1) We are willing to offer you 20% refund of the dress value.You can keep the dress. 2) Or we are willing to offer you a 30% discount coupon code to buy a new dressThe valid time is one year.Neither option refunds all of my moneyI will never order from this company again or suggest it to anyone else so I am not interested in a coupon. I will accept %refund and I keep the dress but I will not send it back at my expense after they charged me for expedited shipping and I received the dress too late
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, Please note that we've issued the refund as agreed on May 19th We are sorry that we did not meet the customer’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future. Thank you. Best
Regards,JJsHouse Service Team
complaint #***I will be returning the dress/jacket today and will let you know if I don't get a full refund as promised.Thanks for your assistance in this matter!*** ***
Dear Revdex.com,We have already unsubscribed ** ** *** She will not receive further emails from JJsHouseSorry for the inconveniencesHope we are able to serve ** ** again in the future.Best Regards,JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Ms*** *** regarding the refund and sent her return form and return instructions on Aug 4, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we
did not meet our customer’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The company offered me the choice of a 40% refund, or to return the dress to an unknown address in China at my cost for shipping. I chose to take the 40% because the shipping was more then the dress cost alone! I am still waiting for my refund and have not received it yet. I will be following up again if I do not receive it. Thank you
Regards,
Faith C***
Dear Revdex.com, We have contacted *** *** *** regarding the refund and sent her return form and return instructions on June 3, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We received a reponse from the complaintant, claiming that the case is not resolved.Again, she does NOT provide a valid order number to prove she is a real customer of JJsHouse.We would like to help but it is beyond our control to resolve an issue with a NON-JJsHouse customerIn this case, what action will you take? Kind regards,***
Dear Revdex.com, We have contacted MrsJonell [redacted] regarding the refund on Feb 22, The refund will be processed within hoursThe refund will be back into the account which Mrs [redacted] used to pay for the order within 7-working days, depending on the bank processing time We are sorry that we did not meet Ms***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Joanna J Lucas regarding the refund and sent her return form and return instructions on Oct.8, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did not meet Joanna’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on August 5, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com,We have contacted Donna Joyce Thompson regarding the refund, and sent her instructions on May 16, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Donna’s expectation this time We will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
Dear Revdex.com,We have contacted Amanda B Longoria regarding the refund and she agreed with our solution on October 8, 2015.We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team
?
Dear Revdex.com,
We have contacted *** * *** regarding the dress and offered her choices on June 9, Up to now, there
is no response yet
We are sorry that we did not meet Stacie’s
expectation this timeWe will continue to improve our customer service
Hopefully, we will be able to serve her again in the future
Thank you
Best Regards,
JJsHouse Service Team
Dear Revdex.com, We have contacted Mrs*** * *** and offered three solutions (including the return option) waiting her to choose on Aug 15, Once Mrs*** * *** makes her choice we will process the refund immediately We are sorry that we did not meet Mrs*** * ***’s
expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted *** *** regarding the refund We do apologize for the late deliverySome detailed parts of the item did not meet our quality standard when it was inspected by our Quality Control departmentTo make the products perfect, we spent more time in reworking
it We are sorry that we did not meet *** expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com, We have contacted Ms*** *** regarding the refund and sent her return form and return instructions on June 23, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processedWe are sorry that we did not
meet Ms*** ***'s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the futureThank youBest Regards, JJsHouse Service Team
I did received three options from the company but none of them included giving me back 100% refund and my shipping costThe options are below:We can refund you 40% of the dress value and you can still keep the dressWe can offer you a coupon equals to 50% of the dress value and you can still keep the dressOr you may return the product to usIt usually takes three weeks for us to receive your parcel depending on how you send it backAfter receiving the returned products, we will process the refund of the item value for you, while the return postage will be at your own expense.1) We are willing to offer you 20% refund of the dress value.You can keep the dress. 2) Or we are willing to offer you a 30% discount coupon code to buy a new dressThe valid time is one year.Neither option refunds all of my moneyI will never order from this company again or suggest it to anyone else so I am not interested in a coupon. I will accept %refund and I keep the dress but I will not send it back at my expense after they charged me for expedited shipping and I received the dress too late
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, Please note that we've issued the refund as agreed on May 19th We are sorry that we did not meet the customer’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future. Thank you. Best
Regards,JJsHouse Service Team
complaint #***I will be returning the dress/jacket today and will let you know if I don't get a full refund as promised.Thanks for your assistance in this matter!*** ***
Dear Revdex.com,We have already unsubscribed ** ** *** She will not receive further emails from JJsHouseSorry for the inconveniencesHope we are able to serve ** ** again in the future.Best Regards,JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com, We have contacted Ms*** *** regarding the refund and sent her return form and return instructions on Aug 4, Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we
did not meet our customer’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The company offered me the choice of a 40% refund, or to return the dress to an unknown address in China at my cost for shipping. I chose to take the 40% because the shipping was more then the dress cost alone! I am still waiting for my refund and have not received it yet. I will be following up again if I do not receive it. Thank you
Regards,
Faith C***
Dear Revdex.com, We have contacted *** *** *** regarding the refund and sent her return form and return instructions on June 3, Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed We are sorry that we did
not meet ***’s expectation this timeWe will continue to improve our customer serviceHopefully, we will be able to serve her again in the future Thank you Best Regards, JJsHouse Service Team
Dear Revdex.com,We received a reponse from the complaintant, claiming that the case is not resolved.Again, she does NOT provide a valid order number to prove she is a real customer of JJsHouse.We would like to help but it is beyond our control to resolve an issue with a NON-JJsHouse customerIn this case, what action will you take? Kind regards,***