JJ's House

Dear Revdex.com,We don’t have a customer named [redacted] or with the email address [redacted]. If the complaintant believes she has ordered from JJsHouse, we request a valid order number and purchasing record to be included in the complaint.Should the complaintant fail to provide a valid order...

number or purchasing record, you may take actions as you consider appropriate.Thank you so much for your kind support.Best regards,JJsHouse Service Team

Dear Revdex.com,Please note that the customer has opened a [redacted] dispute and one cannot place an order when the claim is not solved. The customer insisted that she has returned the dress but we haven’t received it. We advise the customer provide the proof so that we can issue the full refund at once. We...

are sorry that we did not meet her expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Best Regards,JJsHouse.com

Dear Revdex.com,   We have contacted Megan B[redacted] regarding the refund and sent her return form and return instructions on Mar. 30, 2017.   Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we did not...

meet Megan’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

The chargeback was initiated due to the refusal of honoring the posted return policy.  I would not have made a purchase from your company had your website stated that you don't allows for returns for defective products. This is a direct quote from your website "You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package." Had I known that this policy is false, I would not have ordered from your company. Now that I know, a coupon is of no use as I will never order from your company again.

Dear Revdex.com,   We have contacted Ms. [redacted] regarding the refund and sent her new return form and return instructions on Sep 21, 2017.   Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we did not meet Ms. [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,   We have contacted Mrs. [redacted] regarding the exchange of goods on May 15, 2017.   Once we receive the return goods and make sure the return is in line with our return policy, the refund/coupon will be processed.   We are sorry that we did not meet Tina’s expectation...

this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,   We have contacted Mrs. [redacted] regarding the refund and sent her return form and return instructions on Aug 11, 2017.   Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we...

did not meet Mrs. [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] regarding the refund on July 10, 2015, and sent her instructions on July 14, 2015.Once we receive the return goods and make sure the return is in line with our return policy, refund will be processed.We are sorry that we did not meet [redacted]’s...

expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

I am not pleased with the companies response. Even though the company claims to give me a full refund of the items. They are REFUSE to refund me the shipping costs. I paid for the items to be shipped back to their China office, which I felt is unfair. I have attached a copy of the USPS postal receipt proving that I paid for the shipping costs to return the items.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, if when I return the dress they provide me with a full refund of the purchase price of the dress. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I am currently waiting on the business to send me a return form and the address which I should mail the dress to.
Regards,
Lydia S[redacted]

Dear Revdex.com, Please note that once Ms. [redacted] filed the chargeback, the payment is held by her bank until the chargeback is closed. Her bank will refund her a full refund USD 190.47 directly after the case is closed. For the return postage, we are willing to refund it to Ms. [redacted]. It could only be refunded after she receives the refund USD 190.47. She can contact us to ask for the refund of the return postage. We will refund it to Ms. [redacted] then. We are sorry that we did not meet Ms. [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.  Thank you.  Best Regards, JJsHouse Service Team

Obviously they don't understand that I did not receive the package.  I have already checked with my neighbors and the mail carrier.  It was not delivered to my house.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com, We have checked with the logistics department and confirmed we have not got the package yet. Could you ask Renee Fowler to provide the tracking number or the receipt for the returned package?If we confirm the package is already back to our company, we will process full refund for...

her. Kind regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com, Please note that $6 refund is 10% of the dress value and the customer can keep the dress. Now that the customer has returned the dress to us herself, we are willing to issue the full refund. Please understand that we are usually unable to process a refund if customers send items back without getting our return form and following our return instructions. In this case, however, we will do as long as we get the proof of delivery from the customer. Thank you. Best Regards, JJsHouse

Dear Revdex.com, We have contacted Ms. [redacted] again regarding the refund and the refund process has been initiated on July 6, 2017. We are sorry that we did not meet Ms. [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future. Thank you. Best Regards,JJsHouse Service TeamTell us why here...

Dear Revdex.com,   We have contacted Mrs. [redacted] regarding the refund and sent her return form and return instructions on June 28, 2016.   Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we did...

not meet her expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

?
Dear Revdex.com,
Please note that
since [redacted] has initiated a chargeback, the best we can offer is a
full refundHowever we can issue a coupon to cover the shipping cost of returning the product
We are sorry that we did not meet [redacted] expectation this timeWe will continue to improve our customer service
Hopefully, we will be able to serve her again in the future
Best Regards,
JJsHouse Service Team